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"WWe purchase a GPS on 19 march 2011 à GPSCITY.COMThe parcel never arrived.!We ask for refund on 27 april 2011.GPS City write on 11 may 2011 they have been reimbursed for the lost shipment.But they cannot refund us, because our credit card was expired ! Our bank tell us that, even on an expired credit card, reimbursed was ok.Nevertheless we gave to GPSCITY another creditcard number.On 25 may 2011, GPSCITY ask they cannot refund on a different number of credit card. !After that date they have never responded to my jun and july email !So GPSCITY receive 2 time the money One from me and a second from their insuranceand they keep all the money.!!!"
"I thought I would never have given up on my old Pilot III but I did. I ordered a 2460LMT at a "howling good deal" that became a better deal when GPS City matched my price by a howling $20.00. GPS City did this instantly after my request and won me over with their prompt service.I have not received the unit yet but if they would do that now, it speaks mountains of credibilty to provide the best equipment and service. Thank you GPS City for winning me over."
"Ordered replacement part for my GPS and item was shipped same day. Item arrived as described, well packaged and in a timely fashion. I will be using GPS City again in the future. Great service."
"I've been a customer of GPS City for many years and have enjoyed extremely good service and prompt delivery. For the first time I had to return a part for replacement and before you know it I had the replacement in my mail box. GPS City handled my RMA in the most rapid and professional manner I have rarely seen in a long, long time."
"I placed my order online on Friday morning and BINGO! my parcel arrived Monday morning. You can't get better service than that, and the $9.95 shipping cost was very, very fair (especially when compared to other online vendors to whom I have paid $30 and even $40 to ship about 25% of the weight of my first order with GPS City).Thanks, GPS City, for doing things the old-fashioned way.I shall buy again from your store.Sincerely,Simon H.Cobourg, Ontario Canada"
"This is my first order with GPS City (Calgary). I must say I was pleasantly surprised to received items that I ordered on Sept 21 yet on my doorstep Sep 23. Quite frankly that is outstanding. The products while not tested yet at first blush appear solid and having other similar items from 1995 unit in terms of holders and mounts expect more of the same durability no doubt. Good stuff . Thankyou GPS City as well as your responses to questions that you no doubt hear over and over but answer in a succinct yet informative manner. Well done. "
"I've only dealt with GPS City once, so far, but it was an excellent experience.Website is quick, and easily navigated, with very good product description, and user reviews.Item was well wrapped, and shipped very quickly.I will certainly do business with them again."
"Got my Zumo 550 in just a couple days. Works great. Best price I could find was here."
"I am totally delighted with GPS City! My car was broken into and my GPS stolen yesterday morning. I ordered a new one from GPS City late that afternoon at a very competitive price. I elected to take the special next-day delivery option for only $1.00 since I was leaving on a trip in 3 days. I really didnt expect to see it next day but before noon the next day the GPS arrived, less than 18 hours after I ordered it. Shipping was cheaper than gas for the car to go to the store!Considering the difficult events of the day this was certainly a bright spot!Great job, and great service from GPS City."
"gpscity by far has been the best company I have dealt with on line. Their products are top quality and priced less then I expected to pay. I dealt with the Calgary store and had my mount in hand the next day in Nanaimo B.C. Communication is excellent,Will buying from them again when I find another gadget to put on my bike."
"I just recently was introduced to Geocaching.I felt that I should look for a unit that suited me and the Dakota 20 seemed to foot the bill.I Googled GPS and found the GPS City site. I found it very informative and after a short comparison, very price competitive.I was in a hurry to get one, ordered it from GPS City and through their site was virtually guided through the process from purchase to shipping options, order entry, order pick time, actual ship time and arrival right to the minute that I expected it.I was very pleased and with the answers to any queries that I had, provided instantly, felt no apprehension about not receiving my new GPS on time.GPS City will be my first consideration when next purchase time arrives. "
"I have had a bad experience with a recent order I placed on this company. I ordered on the 15/7 and have still not received the item nearly a month later. As I am in Singapore I waited 2 weeks until i went back to them to get an update. I got the standard reply that it may take up to a month for delivery but I have had many items delivered from the US well before that. Decided to wait another week but nothing. Finally I had the feeling that they may have got my addresse wrong so I checked my emails, sure enough they missed an address line. went to the post office and they have no record of the deliveryOn their system (I gave them the USPS track number). Complained to GPSCITY and got the response that IF the item was returned I MAY get a refund after 2-3 MONTHS!. I suspectthat I would not get a full refund either. Very bad experience and I am out of pocket and no idea of where the item is. Even had asked me to reorder and wait for the refund. Sorry for the long reviewUpdate 29/8Wanted to give an update on my problem with GPSCity. After some negotiations (which only started after the review was posted) with their customer service they kindly offered a 50% discount if I reordered the items which went missing. I agreed and also asked for another item which would be charged at full price. I even mentioned I would update the review once this was all settled. The offer was made of the 11th of August. I spent the next week and a half trying get them to send me an invoice or tell me how I could place the order at the discounted price. Finally I get an email response (26th of August) stating that the matter was closed and that they mentioned that the review I posted was a 'threat' and that I was trying to extort them!. I was very much surprised at the tone of the email which was very aggressive. I have assumed that they have reneged on the offer but they would not admit it. I got the feeling that they were more concerned with the negative review than the actual issue at hand. The offer to help out was nice but to not follow through was pretty disappointing. In summary, order lost, no offer for replacement, and no idea if I will get a refund. "
"As always, my recent purchase with GPSCity was fast, easy and as painless as possible. They even sent the items overnight, though I had chosen the two day option, and didn't charge anything extra!And when the item I purchased went on sale the following week, all it took was a phone call to get the price adjustment.Thanks GPSCity!"
"Not just a retailer, I feel that they're also a friend. Questions I have are answered promptly. Price matching is virtually instantaneous and they often upgrade shipping at their expense. They've really got it right when it comes to customer service. I couldn't be happier with them."
"Great company to deal with, extremly fast shipping, web site easy to use, Thank you."
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