We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.
"We were purchasing our first home PC, and found the best deal at Future Shop. We had heard of their reputation for pushy salespeople and poor customer service. We purchased a computer package as seen in the flyer, and the saleman seemed nice enough. He processed our purchase before we finalized it, when he only said he was checking to see if we qualified for the 3 month Telus internet credit. So, he was stuck in the computer system. We purchased it the next day when funds were available, and when we again declined the extended warranty, the salesman was quite condescending and rude. Also, we purchased a DVD (as ours died) and asked for a discount due to the fact that we were spending so much money. He almost wouldn't take off what the girl the day prior said we could probably get off. He tried to show us the wholesale price and said "I guess I'll lose commission." The commission should have gone to the nice gal who helped us previously. Also, we got home to discover the computer package had speakers. When I had asked about purchasing basic speakers, the salesman should have told me they were included. Instead, he said they weren't very good. I am sure that Diamond Audio Tech. would love to hear that. He said they weren't good ones. Also, when setting up the system, we saw that the Microsoft Word was a 60 day free trial. That was not what was on the in-store signage. When we returned the speakers and one other un-necessary item, the man was questioning us. He has never followed up to see if we were happy. His badge said "Manager in training." I will return to A&B Sound for anything, as they appreciate their customers. I work with the public; therefore, I don't like to complain to the staff. However, I will be writing to Future Shop's Head Office (or Best Buy). "
"I ordered a NEC 1970bx 19 inch monitor from futureshop.com on the 17th of febuary.
After checking the status of my order online multiple times with the message "wating to be shipped", and after calling visa and being informed they had charged my credit card I called futureshops "web" help line. After talking to many useless customer service representitives who just gave me the run around for 7 days straight saying they where looking into it and to call back in 48 hours I decided to cancel my order.
After calling 5 times, and learning that all I was calling was an outsourced call center just under contract from futureshop I wanted to cance; my order, they informed me they had no power to cancel my order. The only thing they could do was email the "actual" futureshop head office and wait for a reply and in my case there was no reply.
So now I am stuck, a charged credit card, and no product being shipped and no way to get my money back and it's been 7 days after the product was suppose to arrive at my door and all I get is the run around from some outsourced call centre and it still says "product wating to be shipped" and show in stock.
Don't make the mistake I made, this site well has the "futureshop" brand name of the stores in Canada it is just an outsourced shell with poor customer service and no power to correct any mistakes that the ordering process or shipping process may have.
The site and billing are obviously all Futureshop, the actual customer service is some outsourced call center in who knows where that can't do anything to correct any problems with billing or shipping.
It's such a disappointment too, they have some good prices but beware, if anything goes wrong your pretty much out of luck.
Get in store pick up and even that is still risky with the horrible outsourced system they have."
"Bad experience... advertised item on sale quantity available on web and in-store, and then I get a new email: "not available, try and place the order again", only now the price went up more than 200%... no more sale... scam. Do NOT buy from these guys online."
"Outstanding web site, excellent pricing and superb customer service when a problem arose combined to make my shopping experience with Future Shop memorably positive. I purchased an XBox 360 which I managed to order only two weeks before release date using Future Shop's fair lottery system. The unit shipped earlier than indicated. Canada Post made an error with the delivery of the shipment which Future Shop's customer service team was very helpful in resolving the matter. I fully intend to shop onlin at Future Shop again."
"For two months I still have not Credit to for a defective fridge. I called Future many times about it. I requested a refund right after the fridge came. They finally picked it up on October 8th after me repeatedly calling them (probabaly about 10 times). They kept promising to get back to me within 24-48 hours. They never did. Once the fridge was gone, I continued to call them. They said I would expect to receive a credit 5-7 business working days. I didn't get anything. I called them many times as well, they keep saying I'll be getting the credit soon. It's now November 11th, there's still no word for them. They never responded a single call over the last two months (I called close 15-20 times). In the end, I actually had to call Visa to dispute the payment. Now it's going to take Visa another 45 days to investigate Future Shop. Future Shop is such a hassle. I don't trust that they'll give me back my money. I'll be extra careful with Future Shop if I were to buy anything from them again. "
"Found a great deal on a toshiba laptop online with the Future Shop. Confirmed with Customer service over the phone that the laptop could be shipped to a different city. Representative happened to spell the name of my street wrong and the laptop subsequently has not been delivered. This would all be a minor inconvenience if the money for the product was refunded right away. After four weeks of dealing with Future shop on the phone unable to get any resolution. Three or more customer service reps had put traces on the return of the package. Every new Customer service rep has indicated that there had not been one put on it. THe computer has been lost on its return from canada post to future shop. NOt really our problem but they are not refunding the payment until it gets resolved. SUPER dismayed with Future shop and would like any advice as to how to escalate this issue to get money back"
"I bought an AOPEN DVD-CDRW rom from them with 2 years extended warranty. However after using it for only 2 weeks, the rom has failed to function and the slot just won't open! with all the hassels to take it out from my PC and take it back for repair, they are telling me it is my fault that causing the malfunction of the rom!! they are not going to replace or fix it for me for free >< now I am screwed and I had paid something that is not working at all!! the wrost place for electronics!"
"The Invoice Number that was posted is not the actual Invoice Number as I gave up on Future Shop and will never purchase another Electronic Item in that store ever again!
In April of 2004 I purchased an Audiovox 8600 Cell phone from Future Shop in Ville LaSalle. The guy working at the counter was pressing for me to take the extended warrenty, because he said that these phones will break down. So I went for the 3 year plan. and I asked him what was the catch. He said, I could bring the phone in the store in half and they would still change it.
Well my phone battery over-heated about 3 months later, causing the phone to go on fire. (Analog areas really make the battery hot) I brought the phone back to Future Shop and the new salesperson who wasn't even wearing a name tag, told me instantly that my warrenty is void because I got the phone wet. I brought the phone to a certified Audiovox repair service, and they told me that the phone was never damaged from Water.
From a person that has purchased over $2000 per year of Future Shop merchandise, they lost an o.k. customer, and now it's time for others to hear about this problem. So I'm going for the word of mouth approach.
Over-all rating... Very Poor. Customer Service Rating in the Phone Section... Extremely Poor (No Name Tag) "
"Avoid this retailer. On March 12th I preordered the limited edition Halo 2 Xbox Bundle. It took 5 days for this company to process my order, and finally after it's processed I get a phone call telling me they are sold out and my product will be put on backorder. The site is now updated to show that the unit is sold out, but on March 12th when I ordered it the system stated that it was a preorder. When I explained to the CS agent that preorder is supposed to guarantee product she informed me that nowhere on their site do they list that as the definition of a "preorder". The fact is, they obviously took more preorders than they could satisfy and because they decided to sit on my order for a few days (my last conversation with them was on the 15th, when they were still listing "preorder"). I ended up purchasing it through an Ebay seller and actually saved $14.00, but this experience has definitely left a foul taste in my mouth for this company. Although most CS agents were friendly, I did deal with one very rude employee when I expressed my dissatisfaction in regard to my order being put on backorder. I wasn't offered any solutions whatsoever during this conversation. I called back to speak to a regular CS agent in hopes I could get some type of satisfaction and was told that they could have warehouse contact me with expected delivery date, but could not even guarantee me that I would ever receive a unit. They just couldn't understand that this was a Limited Edition product and that they probably aren't even getting anymore. They kept telling me that once they placed a new order with the manufacture that one would be allocated to me when they arrived. I think if they would have had a better understanding on what preordering actually is in conjunction with also understanding that this is a Limited Edition product, this negative experience could have been avoided. "
36,423 stores
1,205,198 reviews
5942 shoppers online now
Rating
7 reviews 
Visa / Mastercard
American Express
Discover
Money Order
Wire Transfer
2-3 Day Delivery
posted Feb-23-2006 
![Share](javascript:share_rating({"review_body":"I ordered a NEC 1970bx 19 inch monitor from futureshop.com on the 17th of febuary.<br><br>After checking the status of my order online multiple times with the message \u0022wating to be shipped\u0022, and after calling visa and being informed they had charged my credit card I called futureshops \u0022web\u0022 help line. After talking to many useless customer service representitives who just gave me the run around for 7 days straight saying they where looking into it and to call back in 48 hours I decided to cancel my order.<br><br>After calling 5 times, and learning that all I was calling was an outsourced call center just under contract from futureshop I wanted to cance; my order, they informed me they had no power to cancel my order. The only thing they could do was email the \u0022actual\u0022 futureshop head office and wait for a reply and in my case there was no reply.<br><br>So now I am stuck, a charged credit card, and no product being shipped and no way to get my money back and it\u0027s been 7 days after the product was suppose to arrive at my door and all I get is the run around from some outsourced call centre and it still says \u0022product wating to be shipped\u0022 and show in stock. <br><br>Don\u0027t make the mistake I made, this site well has the \u0022futureshop\u0022 brand name of the stores in Canada it is just an outsourced shell with poor customer service and no power to correct any mistakes that the ordering process or shipping process may have.<br><br>The site and billing are obviously all Futureshop, the actual customer service is some outsourced call center in who knows where that can\u0027t do anything to correct any problems with billing or shipping. <br><br>It\u0027s such a disappointment too, they have some good prices but beware, if anything goes wrong your pretty much out of luck.<br><br>Get in store pick up and even that is still risky with the horrible outsourced system they have.","link":"http:\/\/www.resellerratings.com\/store\/Future_Shop\/comment\/246579#comment246579","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Future_Shop.jpg","store_name":"Future Shop (Best Buy Canada Ltd.)","username":"cgchris2","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Bad experience... advertised item on sale quantity available on web and in-store, and then I get a new email: \u0022not available, try and place the order again\u0022, only now the price went up more than 200%... no more sale... scam. Do NOT buy from these guys online.","link":"http:\/\/www.resellerratings.com\/store\/Future_Shop\/comment\/246188#comment246188","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Future_Shop.jpg","store_name":"Future Shop (Best Buy Canada Ltd.)","username":"chianti","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Good selection, prices, and service. And the free shipping is great. I have purchased from futureshop.ca many times and will again. ","link":"http:\/\/www.resellerratings.com\/store\/Future_Shop\/comment\/239506#comment239506","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Future_Shop.jpg","store_name":"Future Shop (Best Buy Canada Ltd.)","username":"kbrockman","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Outstanding web site, excellent pricing and superb customer service when a problem arose combined to make my shopping experience with Future Shop memorably positive. I purchased an XBox 360 which I managed to order only two weeks before release date using Future Shop\u0027s fair lottery system. The unit shipped earlier than indicated. Canada Post made an error with the delivery of the shipment which Future Shop\u0027s customer service team was very helpful in resolving the matter. I fully intend to shop onlin at Future Shop again.","link":"http:\/\/www.resellerratings.com\/store\/Future_Shop\/comment\/235544#comment235544","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Future_Shop.jpg","store_name":"Future Shop (Best Buy Canada Ltd.)","username":"badrobot","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"For two months I still have not Credit to for a defective fridge. I called Future many times about it. I requested a refund right after the fridge came. They finally picked it up on October 8th after me repeatedly calling them (probabaly about 10 times). They kept promising to get back to me within 24-48 hours. They never did. Once the fridge was gone, I continued to call them. They said I would expect to receive a credit 5-7 business working days. I didn\u0027t get anything. I called them many times as well, they keep saying I\u0027ll be getting the credit soon. It\u0027s now November 11th, there\u0027s still no word for them. They never responded a single call over the last two months (I called close 15-20 times). In the end, I actually had to call Visa to dispute the payment. Now it\u0027s going to take Visa another 45 days to investigate Future Shop. Future Shop is such a hassle. I don\u0027t trust that they\u0027ll give me back my money. I\u0027ll be extra careful with Future Shop if I were to buy anything from them again. ","link":"http:\/\/www.resellerratings.com\/store\/Future_Shop\/comment\/229430#comment229430","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Future_Shop.jpg","store_name":"Future Shop (Best Buy Canada Ltd.)","username":"KittyFairy","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Found a great deal on a toshiba laptop online with the Future Shop. Confirmed with Customer service over the phone that the laptop could be shipped to a different city. Representative happened to spell the name of my street wrong and the laptop subsequently has not been delivered. <br>This would all be a minor inconvenience if the money for the product was refunded right away. After four weeks of dealing with Future shop on the phone unable to get any resolution. Three or more customer service reps had put traces on the return of the package. Every new Customer service rep has indicated that there had not been one put on it. <br>THe computer has been lost on its return from canada post to future shop. NOt really our problem but they are not refunding the payment until it gets resolved. SUPER dismayed with Future shop and would like any advice as to how to escalate this issue to get money back","link":"http:\/\/www.resellerratings.com\/store\/Future_Shop\/comment\/226160#comment226160","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Future_Shop.jpg","store_name":"Future Shop (Best Buy Canada Ltd.)","username":"Rmugford","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought an AOPEN DVD-CDRW rom from them with 2 years extended warranty. However after using it for only 2 weeks, the rom has failed to function and the slot just won\u0027t open! with all the hassels to take it out from my PC and take it back for repair, they are telling me it is my fault that causing the malfunction of the rom!! they are not going to replace or fix it for me for free >< now I am screwed and I had paid something that is not working at all!! the wrost place for electronics!","link":"http:\/\/www.resellerratings.com\/store\/Future_Shop\/comment\/225459#comment225459","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Future_Shop.jpg","store_name":"Future Shop (Best Buy Canada Ltd.)","username":"EgyptApple","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The Invoice Number that was posted is not the actual Invoice Number as I gave up on Future Shop and will never purchase another Electronic Item in that store ever again! <br><br>In April of 2004 I purchased an Audiovox 8600 Cell phone from Future Shop in Ville LaSalle. The guy working at the counter was pressing for me to take the extended warrenty, because he said that these phones will break down. So I went for the 3 year plan. and I asked him what was the catch. He said, I could bring the phone in the store in half and they would still change it.<br><br>Well my phone battery over-heated about 3 months later, causing the phone to go on fire. (Analog areas really make the battery hot) I brought the phone back to Future Shop and the new salesperson who wasn\u0027t even wearing a name tag, told me instantly that my warrenty is void because I got the phone wet. I brought the phone to a certified Audiovox repair service, and they told me that the phone was never damaged from Water. <br><br>From a person that has purchased over $2000 per year of Future Shop merchandise, they lost an o.k. customer, and now it\u0027s time for others to hear about this problem. So I\u0027m going for the word of mouth approach.<br><br>Over-all rating... Very Poor. <br>Customer Service Rating in the Phone Section... Extremely Poor (No Name Tag)<br>","link":"http:\/\/www.resellerratings.com\/store\/Future_Shop\/comment\/223884#comment223884","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Future_Shop.jpg","store_name":"Future Shop (Best Buy Canada Ltd.)","username":"mrvsp","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Avoid this retailer. On March 12th I preordered the limited edition Halo 2 Xbox Bundle. It took 5 days for this company to process my order, and finally after it\u0027s processed I get a phone call telling me they are sold out and my product will be put on backorder. The site is now updated to show that the unit is sold out, but on March 12th when I ordered it the system stated that it was a preorder. When I explained to the CS agent that preorder is supposed to guarantee product she informed me that nowhere on their site do they list that as the definition of a \u0022preorder\u0022. The fact is, they obviously took more preorders than they could satisfy and because they decided to sit on my order for a few days (my last conversation with them was on the 15th, when they were still listing \u0022preorder\u0022). I ended up purchasing it through an Ebay seller and actually saved $14.00, but this experience has definitely left a foul taste in my mouth for this company. Although most CS agents were friendly, I did deal with one very rude employee when I expressed my dissatisfaction in regard to my order being put on backorder. I wasn\u0027t offered any solutions whatsoever during this conversation. I called back to speak to a regular CS agent in hopes I could get some type of satisfaction and was told that they could have warehouse contact me with expected delivery date, but could not even guarantee me that I would ever receive a unit. They just couldn\u0027t understand that this was a Limited Edition product and that they probably aren\u0027t even getting anymore. They kept telling me that once they placed a new order with the manufacture that one would be allocated to me when they arrived. I think if they would have had a better understanding on what preordering actually is in conjunction with also understanding that this is a Limited Edition product, this negative experience could have been avoided. ","link":"http:\/\/www.resellerratings.com\/store\/Future_Shop\/comment\/196558#comment196558","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Future_Shop.jpg","store_name":"Future Shop (Best Buy Canada Ltd.)","username":"realmccloy","rating":"1"}, "single");){kind=link}
"We were purchasing our first home PC, and found the best deal at Future Shop. We had heard of their reputation for pushy salespeople and poor customer service. We purchased a computer package as seen in the flyer, and the saleman seemed nice enough. He processed our purchase before we finalized it, when he only said he was checking to see if we qualified for the 3 month Telus internet credit. So, he was stuck in the computer system. We purchased it the next day when funds were available, and when we again declined the extended warranty, the salesman was quite condescending and rude. Also, we purchased a DVD (as ours died) and asked for a discount due to the fact that we were spending so much money. He almost wouldn't take off what the girl the day prior said we could probably get off. He tried to show us the wholesale price and said "I guess I'll lose commission." The commission should have gone to the nice gal who helped us previously. Also, we got home to discover the computer package had speakers. When I had asked about purchasing basic speakers, the salesman should have told me they were included. Instead, he said they weren't very good. I am sure that Diamond Audio Tech. would love to hear that. He said they weren't good ones. Also, when setting up the system, we saw that the Microsoft Word was a 60 day free trial. That was not what was on the in-store signage. When we returned the speakers and one other un-necessary item, the man was questioning us. He has never followed up to see if we were happy. His badge said "Manager in training." I will return to A&B Sound for anything, as they appreciate their customers. I work with the public; therefore, I don't like to complain to the staff. However, I will be writing to Future Shop's Head Office (or Best Buy). "