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Stores > Fry's Electronics / Outpost.com / frys.com

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    • Address: n/a
    • Contact: service@cs.frys.com
    • Phone: n/a
    • Customer Support: 408-350-1484
    • Business Hours: 408-350-1484
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.66/10 7.66/10
    Chance of future purchase: Rating 6.74/10 6.74/10
    Shipping & packaging: Rating 6.09/10 6.09/10
    Customer service: Rating 6.31/10 6.31/10
    Return/Replacement policy: Rating 5.74/10 5.74/10

54,700 Customer Reviews

No Avatar

Verified Customer
Rating 2/10
1/5
2016-08-21

shipping cost was over $100

"order was cancelled because shipping to Canada was over $100 for a $10 item. It doesn't cost $100 to ship a small item to Canada."


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Verified Customer
Rating 10/10
5/5
2016-08-21

WD Hard Drive Purchase

"Very precise and quick shipping of the parts needed.
I would highly recommend this company.
Thank you.
"


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Verified Customer
Rating 8/10
4/5
2016-08-21

Credit Card Boondoggle

"I clicked "edit" to change my card's security code but it reverted back and caused a suspicious transaction. the reason for the error is another tiny box appears on the lower right of the window that needs to also be filled with the new code. How are you supposed to know about it? Edit used to mean edit. Not anymore I guess. Then I go to the grocery store and my card is refused. Awesome!"


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Verified Customer
Rating 8/10
4/5
2016-08-21

Packaging was not good

"The SSD was sent in a padded bubble mailer and the SSD box was crushed a bit on a side. Luckily the SSD was not damaged."


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Verified Customer
Rating 2/10
1/5
2016-08-21

Great selection of products, but THE WORST PROCESS

"We placed multiple online orders but they cancelled them all due to suspicious activities!! NO CALLS NO EMAILS! Just cancelled and deleted.
Then we placed another order, with a different credit card. Cancelled without a call or email again!! so we lost 4 days.
So we were forced to place the order for store pick up. Then they called and said they dont have it in stock. then they called and said oh we have it now!! Also there is no other way possible to have someone else pick up the item! which is dumb. I would go to best buy every day of the week for their customer service and convenience..
"


ffolkman's Avatar

Verified Customer
Rating 10/10
5/5
2016-08-21

Excellent Transaction !!!!

"Best price I could fine with exceptionally fast FREE delivery !"


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Verified Customer
Rating 10/10
5/5
2016-08-21

"Great TV for the price. Fast Service. Good Reps."


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Verified Customer
Rating 10/10
5/5
2016-08-21

Good Experience

"This was a good experience. Everything happened just as they advertised it."


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Verified Customer
Rating 2/10
1/5
2016-08-21

Will never order from Fry's again!

"My husband ordered a Philips razor. He charged it up and it didn't work. I called customer service to get a Return Authorization #. After waiting for 15 minutes for someone to even answer the phone, she informed me that we would have to pay for the return shipping. I explained to her that this is a bad policy. I was returning the item because it was defective and that I shouldn't have to pay for shipping. She explained to me that I would have to call the manufacturer to have them certify that it was defective. While I was explaining to her how ridiculous this was she proceeded to hang up on me. Terrible customer service! I guess you get what you pay for. I will spend the extra money next time to deal with a more reputable company."


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Verified Customer
Rating 2/10
1/5
2016-08-21

Disappointing!

" Since every on line retailer has identical pricing the prize goes to customer service, which Fry's was lacking.
Their poor customer service may have been an anomaly, however I will never know because this was my first and last transaction with this store.
I cancelled my order and made my purchase with their competitor.
"


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Verified Customer
Rating 8/10
4/5
2016-08-20

Delivered Quick

"I had some problem with site as I was using the number for special price.
"


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Verified Customer
Rating 10/10
5/5
2016-08-20

Great price and free delivery

"Ordered items received on time and in great shape"


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Verified Customer
Rating 6/10
3/5
2016-08-20

Mini Cell didn't have camera flash

"On Fry's advertising state and showed picture of this phone with flash.
Upon delivery confirmed no flash; very disappointed especially being charged 80.00 plus tax.

Please make sure that what item is vs
advertising are the same item. *I have pictures of advertisement and the phone received if needed.
Thank you for your time and consideration on this.

Sincerely,
Mary Kaye Able
"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-08-20

Colors

"Great price, fast shipping, Love the Fry's"


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Verified Customer
Rating 4/10
2/5
2016-08-20

Don't work

"Purchased under the impression it would power and allow data transfer but doesn't work "


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