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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 311 East Chestnut St East Rochester, NY 14445
    • Contact: support@frozencpu.com
    • Phone: 1-877-243-8266
    • Customer Support: 1-877-243-8266
    • Business Hours: M-F: 10:00AM - 6:00PM Sat: 11:00AM - 4:00PM
    • Fax: 1.585.218.0123

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.79/10 7.79/10
    Chance of future purchase: Rating 9.32/10 9.32/10
    Shipping & packaging: Rating 8.76/10 8.76/10
    Customer service: Rating 9.21/10 9.21/10
    Return/Replacement policy: Rating 9.05/10 9.05/10

What is this?

15,483 Customer Reviews

Rating 10/10
5/5
modified review posted

"They did a great job on advice and help. Will definitely order again."


Rating 10/10
5/5
modified review posted

"Quick processing and shipping time. Trustworthy company."


Rating 2/10
1/5
modified review posted

"Placed several orders with different companies. Frozen's shipment was the first one I ordered. I received everything for my water cooling loop except for this order. Ordered on the 15th and today is the 23rd. They sent it signature required. Final attempt for delivery is tomorrow. They will not get my business again. Customer service is also a joke. They have ignored my last two emails."


Rating 2/10
1/5
modified review posted

"These are CROOKS, do not order from them.

VERY EXPENSIVE

SLOW SUPPORT
SLOW RESPONSES
SLOW EVERYTHING

RETURN POLICY OUT OF THIS WORLD
20% restocking fee or YOU WILL GET a STORE CREDIT THAT actually EXPIRES AFTER 12 months !!!
Would you imagine?

If all is good with your order than it's fine but if there's anything you would want to change or return, HELP YOU GOD... really!!!
"

+ Read user comments
modified review Rep reply posted Sep-23-2014

frozencpu, FrozenCPU.com rep has responded

“Customer attempted to use a 2.5 year old store credit, these do expire after 12 months as he (and the store credit email he received) noted.
Checking into our slow support and responses, we see that we had replied to his emails within 2 hours, 52 minutes, 1.5 hours respectively. Pretty fast when you consider we receive hundreds of emails each day.
We do also see that this order was shipped within 2 hours of him placing it, so we're struggling to see where we were slow on anything.”


Rating 10/10
5/5
modified review posted

"Checkout with PayPal was simple and painless, and my order was shipped same day and delivered on time. "


Rating 8/10
4/5
modified review posted

"Order arrived on time and communication was friendly. I plan on ordering from them again. They assured me I could call in with any questions about how to correctly use and install the parts I ordered."


Rating 10/10
5/5
modified review posted

"Really like this guys, they always have all the latest products for your pc needs. I would really recommend them. "


Rating 10/10
5/5
modified review posted

"customer service was outstanding!"


Rating 10/10
5/5
modified review posted

"FrozenCpu operates the way we wish every online retailer would operate. They ship fast and have a toll free number in case you have any problems or questions. Its a trusted, respected, and loved site among all of us computer geeks"


Rating 10/10
5/5
modified review posted

"Always happy with them. They are a reliable source for water cooling and other parts that not many others provide in the US."


Rating 10/10
5/5
modified review posted

"My order was processed so fast I couldn't believe it. It came quickly and in full. No complaints."


Rating 10/10
5/5
modified review posted

"everything i ordered was right and all in there."


Rating 8/10
4/5
modified review posted

"Order was packaged and shipped promptly. Thanks guys! I only wish shipping wasn't so expensive from New York to Texas!"


Rating 10/10
5/5
modified review posted

"Great service and quick shipping! Will buy from them again!!!"


Rating 10/10
5/5
modified review posted

"Excellent selection, ample stock. Prices are more than fair and shipping is very reasonable.

Every time I call, I get prompt, polite and helpful service.

All the advantages of online shipping with all the perks of a brick-and-mortar store.

For PC modding and water cooling it does not get better than FrozenCPU.
"


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FrozenCPU.com is a merchant member
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