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Ratings & Trust

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  • FrozenCPU.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 311 East Chestnut St East Rochester, NY 14445
    • Contact: support@frozencpu.com
    • Phone: 1-877-243-8266
    • Customer Support: 1-877-243-8266
    • Business Hours: M-F: 10:00AM - 6:00PM Sat: 11:00AM - 4:00PM
    • Fax: 1.585.218.0123

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.96/10 3.96/10
    Chance of future purchase: Rating 2.71/10 2.71/10
    Shipping & packaging: Rating 2.73/10 2.73/10
    Customer service: Rating 2.73/10 2.73/10
    Return/Replacement policy: Rating 2.78/10 2.78/10

15,864 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5

"You find anything for cooling all your needs ,fast quick shipping and good quality products thanks frozenCPU "



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Verified Customer
Rating 2/10
1/5

"They went out of buisness just as I placed my order"


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Verified Customer
Rating 4/10
2/5

"I called the order line # after placing the order to cancel. On the 10 and 11 Both days all I received was they were not open at this time. I called during their stated operating hours. "


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Verified Customer
Rating 2/10
1/5

"Store is closed, no oficial notification on website. Got the information on an unrelated forum. The money for the purchase was taken from my bank account and now have to file a complaint to my bank to try and get a refund."


Rating 2/10
1/5

"Ordered from them Feb. 7th, my credit card was billed on the 8th.
They never shipped out my product. I sent them an email @ kevin@frozencpu.com and still have not heard from them (today is the 17th).
I called today as well (17th) and both the phone numbers were disconnected.
Funny thing is I ordered something else from them in December and got it no problem, but now it seems they skipped town.
"


Rating 2/10
1/5

"Use to be a good company to buy water cooling parts from until 2/15/2015. "


Rating 10/10
5/5

"FrozenCPU has been around since 1999 and have always done an excellent job for service and sales. Very recently something has happened to them and they are not accepting any orders (This is stated on their website). For all other reviews on here stating they did not get an email response, can't get hold of them on the phone...wake up. Your order did not get processed, your funds have been put on hold and can be easily returned to your credit card by calling the bank. Fingers crossed these guys can pull through this though time and come back stronger than ever! "

+ Read user comments

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Verified Customer
Rating 2/10
1/5

"i order on 02/09/2015, but not yer receive my order. and on website have not any information about shipping "


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Verified Customer
Rating 2/10
1/5

"took my money never sent item contacted by email never got back with me called number was out of service
warning don't deal with them
"


Rating 2/10
1/5

"Do not order. The owner allegedly trashed the place due to an alleged alcohol addiction and fired all of his staff that helped build up his company (and his own wealth). Please do NOT order from the company, as you will not receive your products. He has allegedly destroyed some of his inventory as well as much of the company's hard-earned reputation within the performance computing community.

I repeat; DO NOT ORDER FROM FROZENCPU. If you have an existing order, please contact paypal or your credit card company and get a charge-back issued to get your money back.
"


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Verified Customer
Rating 2/10
1/5

"They "forgot" to ship me one of my items and the receipt says they did and none of their phone numbers work. "


Rating 2/10
1/5

"Operations have stopped the day I placed my order, two weeks ago. They usually offer same-day shipping, but now, no answers to phone and email. There are strong rumors that the place is closed but still taking orders online."


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Verified Customer
Rating 10/10
5/5

"Great place to shop. Fast shipping & stock is accurate. They get it out the door fast! Just pay attention to the return policy for the item you buy. Glad I found them."


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Verified Customer
Rating 2/10
1/5

"Still have not received shipment. No replies from email. Phones disconnected"


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Verified Customer
Rating 10/10
5/5

"Fast shipping, easy to deal with, great products"


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