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Full Rating Profile
  • FrozenCPU.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 311 East Chestnut St East Rochester, NY 14445
    • Contact: support@frozencpu.com
    • Phone: 1-877-243-8266
    • Customer Support: 1-877-243-8266
    • Business Hours: M-F: 10:00AM - 6:00PM Sat: 11:00AM - 4:00PM
    • Fax: 1.585.218.0123

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.20/10 7.20/10
    Chance of future purchase: Rating 8.64/10 8.64/10
    Shipping & packaging: Rating 8.05/10 8.05/10
    Customer service: Rating 8.29/10 8.29/10
    Return/Replacement policy: Rating 7.76/10 7.76/10

What is this?

15,858 Customer Reviews

Rating 2/10
1/5
modified review posted

"i order on 02/09/2015, but not yer receive my order. and on website have not any information about shipping "


Rating 2/10
1/5
modified review posted

"took my money never sent item contacted by email never got back with me called number was out of service
warning don't deal with them
"


Rating 2/10
1/5
modified review posted

"Do not order. The owner allegedly trashed the place due to an alleged alcohol addiction and fired all of his staff that helped build up his company (and his own wealth). Please do NOT order from the company, as you will not receive your products. He has allegedly destroyed some of his inventory as well as much of the company's hard-earned reputation within the performance computing community.

I repeat; DO NOT ORDER FROM FROZENCPU. If you have an existing order, please contact paypal or your credit card company and get a charge-back issued to get your money back.
"


Rating 2/10
1/5
modified review posted

"They "forgot" to ship me one of my items and the receipt says they did and none of their phone numbers work. "


Rating 2/10
1/5
modified review posted

"Operations have stopped the day I placed my order, two weeks ago. They usually offer same-day shipping, but now, no answers to phone and email. There are strong rumors that the place is closed but still taking orders online."


Rating 10/10
5/5
modified review posted

"Great place to shop. Fast shipping & stock is accurate. They get it out the door fast! Just pay attention to the return policy for the item you buy. Glad I found them."


Rating 2/10
1/5
modified review posted

"Still have not received shipment. No replies from email. Phones disconnected"


Rating 10/10
5/5
modified review posted

"Fast shipping, easy to deal with, great products"


Rating 2/10
1/5
modified review posted

"Been a whole week. I've sent two e-mails and haven't gotten a single reply.. I've had this website on my favorites list for a long time.. Now i understand why i haven't. Order from somewhere else. These guys mind as well be located in china, at least china companies ship the day you ordered."


Rating 2/10
1/5
modified review posted

"This store is no longer a business from what i can tell. I am currently disputing a $200 transaction via my bank. DO NOT.....I REPEAT, DO NOT ATTEMPT TO ORDER ANYTHING FROM THEM!! They disconnected their phone after not answering all week long. "


Rating 10/10
5/5
modified review posted

"FrozenCPU is both the best, and at times the only reasonable, source for custom water cooling components. Despite having so little realistic competition, their prices are great, and their customer service is even better, between answering off the wall questions about a build to handling typical account, order, etc. questions or issues. The amount of detail available for nearly all the components they carry, dimensions, etc, is spectacular, and when building something outside the norm (like squeezing water into a portable ITX gaming rig) it's invaluable. There are a lot of little 'PC Mod' companies out there, but few if any compare when it comes to a good, stable, and focused company like FrozenCPU. To top it all off, a vast majority of their products offer in-house pre-ship modifications like cable sleeving, etc. that shows they just go above and beyond to offer true enthusiast parts, equipment, and quality."


Rating 10/10
5/5
modified review posted

"Every time I have ordered, I have always had great prices and fast shipment. No issues so far."


Rating 10/10
5/5
modified review posted

"Wonderful company, amazing products, extremely responsive and considerate staff.
I will use this site again.
"


Rating 2/10
1/5
modified review posted

"WARNING!! Caveat emptor! There is circumstantial evidence that FrozenCPU is currently "out of business".. Youtube videos were posted today (Feb 12, 2015) that show that the toll free number has been disconnected, and that there has been no recent activity at the main office. A 72 page (currently) discussion entitled "FrozenCPU Shuts Its Doors" can be found at http://www.overclock.net/t/1540656/unofficial-frozencpu-shuts-its-doors - Also note that FrozenCPU's website hasn't been updated in 6 weeks and it's Facebook and Twitter sites haven't been active since Thanksgiving (over 2 months ago). And recent Facebook posts from others (https://www.facebook.com/frozencpucom) contains statements like "I placed an order with this company 3 days ago. Still nothing back from them on the status of my order" and "My order has been stuck on "packing" status for a few days now, Been trying to get a hold of someone via email and by phone can someone tell me why there is a delay?" Despite a short disclaimer from the site's owner but posted by a third party (hardocp.com), I am posting this warning as the website apparently still seems to be active and processing orders, and gives no indication of any problems with the company. Google "FrozenCPU" to read for yourself the speculation of this site not actively in business starting around Feb. 10. I am forced by this site to give a rating.. and I give a 1 due to the very poor nature that the owner of FrozenCPU has communicated the status of his business since the closing speculation started growing. Again, this is all circumstantial in nature and nothing has been definitely proven.. just wanted to warn of potential future problems with this site despite it's current high rating on here. "


Rating 8/10
4/5
modified review posted

"I would have given 5 stars except for the fact that one of my items was the wrong color. Not a real big deal as I can make it wok. Other than that great experience. "


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