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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 311 East Chestnut St East Rochester, NY 14445
    • Contact: support@frozencpu.com
    • Phone: 1-877-243-8266
    • Customer Support: 1-877-243-8266
    • Business Hours: M-F: 10:00AM - 6:00PM Sat: 11:00AM - 4:00PM
    • Fax: 1.585.218.0123

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.73/10 7.73/10
    Chance of future purchase: Rating 9.32/10 9.32/10
    Shipping & packaging: Rating 8.77/10 8.77/10
    Customer service: Rating 9.19/10 9.19/10
    Return/Replacement policy: Rating 9.10/10 9.10/10

What is this?

15,637 Customer Reviews

Rating 10/10
5/5
modified review posted

"Fantastic site. Tons of products. The search function could use some minor tweaking but far from anything that makes it a hassle or not functional.

Had an issue finding a specific product some I contacted them via email, one business day later I was answered and informed that they did not make the product but they directed me to several other products I could use together to achieve my desired affect. Couldn't ask for better service.

Shipping only took 2 days despite using the slowest option. They are based in NY and I'm in PA but we were experiecing snow storms. Very pleased
"


Rating 10/10
5/5
modified review posted

"First time customer and i am pleasantly surprized by the excellent customer service.im from southwest arizona and we do alot of off roading.we are always adding switches and such to our side by side off road vehicles.i will definetly reccomend frozencpu to all my friends.thx for your prompt attention to my order.5 star service."


Rating 8/10
4/5
modified review posted

"Good selection, arrived in decent time, but the shipping cost was exorbitantly high in a day where most resellers offer free (or at least discounted) shipping.
"


Rating 10/10
5/5
modified review posted

"came fast as it could in great condition will start buying more from them"


Rating 10/10
5/5
modified review posted

"Great service, I couldn't be more happy. Fast and helpful."


Rating 10/10
5/5
modified review posted

"Very easy process to choose the right system and very quick delivery."


Rating 10/10
5/5
modified review posted

"It was very fast and straightforward."


Rating 10/10
5/5
modified review posted

"I recommend these guys to pretty much anyone asking me where to get liquid cooling supplies. They have only messed up once, and it was on this order. but they fixed it ASAP. I called them saturday, and they got me the missing components on monday. great company obviously run by humans. We all make mistakes, they are just quicker to fix them."


Rating 8/10
4/5
modified review posted

"Excellent product selection, and they ship fast out of their location. That said, if anything is "Orderable within 1-18 days" expect it to take a month. My package took 27 days from original order date to arrive.

When I stated my frustrations over the slow shipment to customer service, I was greeted by a "Customer Service Manager" who essentially implied I was impatient and that he was, "unsure where we fell short of your expectations".

I have had a few items' packaging damaged when they arrived to me, due to UPS' lack of grace with packages. But that also is partly due to how loosely FrozenCPU packs their boxes. They place the smaller boxes/bags of items in a big box with loose brown paper which allows everything to slide around during shipping. Again, the it was just the packaging of the items that was damaged (mostly plastics), not the item itself.

Shipping costs are a little expensive too. These days every business is able to get cheaper shipping rates with UPS/USPS through exclusivity deals and such. so its a bit ridiculous to charge ~$11 for shipping for a couple small things. That's what I would have to pay as a consumer to ship something. So I always wait till I have a couple items I need to buy, then I place an order.

All that said, I will continue to buy from them. Overall my experience has been decent with them. Just dont order anything unless its in stock if you need it quickly.
"


Rating 10/10
5/5
modified review posted

"EK is a great place to order from and they immediately started shipping my order within an hour of purchase. I would highly recommend ordering all your water cooling and just PC parts in general."


Rating 10/10
5/5
modified review posted

"My packages all arrived before the expected delivery date! And the wrappings are very professional. Since I bought 1000mm hard tubings and they handled them well! Awesome store!"


Rating 10/10
5/5
modified review posted

"Good company for all your water cooling needs. The only dislike I have is that the shipping costs can be a bit much, not that many offers on free shipping like Newegg, but I'm sure there are reasons that this is the way it is."


Rating 10/10
5/5
modified review posted

"Very pleased with the cost of my order as compared to the "big boys." I will definitely use them for my future component needs."


Rating 10/10
5/5
modified review posted

"Unbelievable service. Thought this type of service was dead in America. Got my parts 2 days early. Couldn't be better. Great products with the best service. "


Rating 10/10
5/5
modified review posted

"Great Company, paid for standard shipping and they sent it 3 day priorty"


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FrozenCPU.com is a merchant member
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