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Ratings Rating
Store Information Store Info
Full Rating Profile
  • Rating 9.52/10 13,643 reviews

    9.52 / 100
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    FrozenCPU.com is a merchant member
    FrozenCPU.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,875 merchant members.
  • FrozenCPU.com contact information

    • Address: 311 East Chestnut St East Rochester, NY 14445
    • Contact: support@frozencpu.com
    • Phone: 1-877-243-8266
    • Customer Support: 1-877-243-8266
    • Business Hours: M-F: 10:00AM - 6:00PM Sat: 11:00AM - 4:00PM
    • Fax: 1.585.218.0123

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review profile

    Product & services pricing Rating 7.87/10 7.87/10
    Chance of future purchase: Rating 9.37/10 9.37/10
    Shipping & packaging: Rating 8.95/10 8.95/10
    Customer service: Rating 9.37/10 9.37/10
    Return/Replacement policy: Rating 9.17/10 9.17/10

All 13,937 Customer Reviews

Rating 10/10
5/5
modified review posted

"shipped fast, products arrived as described."




Rating 10/10
5/5
modified review posted

"Merchandise very good, service very good"


Rating 10/10
5/5
modified review posted

"Fast shipping. Great place for hard to find items. "


Rating 10/10
5/5
modified review posted

"Fast shipping and great customer service. They reapond really quickly and are very nice and reasonable."


Rating 8/10
4/5
modified review posted

"still need a lot more parts For My CaseLabs TH10 Case with the AsRock Z87 Extreme 11/ac ( Project Over Kill ) for up and coming computer show (Like To have a Frozen Pc Decal on The Case ) one of the pumps blue rpm cable does not work every thing else is very good "


Rating 8/10
4/5
modified review posted

"Shipping was prompt enough. One of the ducts on one of the 200mm fans I ordered was cracked. I didn't need it anyway but it was broken on arrival.

Thanks, would do business again.
"


Rating 2/10
1/5
modified review posted

"customer service was very bad with no results...."


Rating 10/10
5/5
modified review posted

"Love the product, works well, fully compatible,

Very Satisfied, will buy again from FrozenCPU

Thank you
"


Rating 10/10
5/5
modified review posted

"Shipped quickly, a nice Asaka case. Thanks"


Rating 10/10
5/5
modified review posted

"All went very well very happy with everything. :)"


Rating 10/10
5/5
modified review posted

"every time, time after time, frozen delivers and always quick."


Rating 10/10
5/5
modified review posted

"Very satisfied with the packaging and all. Good job."


Rating 10/10
5/5
modified review posted

"I've been ordering pc parts and components from FrozenCpu since 2003. Great selection, competitive prices and fast shipping. I've never run into any issues ordering from these guys."


Rating 6/10
3/5
modified review posted

"Note Im just build computers as hobby and Im a retailer as a profession. Anything written here will remain true of my opion and is not endorsed or reinforced by FrozenCPU in anyways.
Order placed Apr/15/2014 shipment is still on progress payment received by FrozenCPU. Fairly I choose the cheapest option for shipping and is notified that one intended item will be delayed due to outta stock. Total purchase likely light on their list slight over 600USD.
1 calls, 2 emails exchanged. Service on liquid cooling department did well to guide me according to my need with professional handling.
Fulfillment pending on the arrival.
Policy read twice including fine print does not suggest by any means customer friendly. Other reported runaround happens and rude service experience upon asking for exchange and restocking on refund. Additionally the package has to be unopened due to their claim "We only sell retail condition items why we dont accept open package. Customer has to hope no defect, no leaks due to defect.
Update 4/21/2014 see below for company reply there you have it. Fair trade is fair trade. It is sometimes the customers who is pulling the decieve and I have personal experience with this. Few ok large scale one have to consider the cost.
I'll update as package arrive to be tested fully to be fair. So far another live example of their customer attendance thus far.
"

modified review Rep reply posted Apr-21-2014

frozencpu, FrozenCPU.com rep has responded

“Please understand that if you ever run across a defect, FrozenCPU will take care of it. We get our customers what they pay for and would never leave a customer high and dry with a defective product. "Used" refers to when a customer simply decides they don't want a product after using it. Obviously we cannot ever sell this product again at that point. Defective items are a completely different scenario though. Hopefully this clears things up.”


Rating 10/10
5/5
modified review posted

"I have ordered twice in the last week and have been amazed at the good prices and super fast shipping. My orders have been placed in the morning just to ships a few hours later. Will definitely be ordering my water cooling system soon from here."