We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > FramesDirect.com
  • FramesDirect.co

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      78741
    •  
    • BUSINESS HOURS
      8 am - 730 pm CST
      GENERAL PHONE
      713-914-0011
      FAX
      713-914-0099
    • SUPPORT EMAIL
      n/a
      SUPPORT PHONE
      800-248-9427

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 2.50/10 2.50/10
    Chance of future purchase: Rating 1.25/10 1.25/10
    Shipping & packaging: Rating 1.43/10 1.43/10
    Customer service: Rating 2.14/10 2.14/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review FramesDirect.com by clicking a star below.
Rating 10/10
5/5
2014-10-22

"love, love, love, my glasses. my first pair was too tight and stressed the frames which broke, I sent them back and received not only a new frame, but the lenses in mine were scratched and clouded (by me) and they replaced them too! all at no cost to me. customer service was attentive and very sweet experience. Sandi"



Rating 2/10
1/5
2014-06-25

"Horrible experience. week and a half to ship. Then after that the lenses felt completely wrong. Felt like VICE CLAMPS on my head. Just a disaster of an experience.

Should have stayed local. After wearing the glasses for a day i get dizzy and want to puke when wearing my regular contacts.

Up to date current prescription.

DO NOT BUY FROM HERE
"


Rating 2/10
1/5
2014-05-05

"I placed an order but called to cancel an hour later, because I was concerned about the ordering these online. The sales lady mentioned that I could get a refund if I did not like them. I believed her, so I said okay let the order go through. They arrived bent and were too small. I sent them back and they soon told me that I would have to pay half of the lens cost ($176+). What a complete rip-off of a company!!!!!!!!!! I am out that money and have nothing. Do not believe anything these people tell you!!!!!!!! I will continue to warn others, wherever I can post to keep others from being taken as I have been."


Rating 2/10
1/5
2014-02-10

"Their customer service is HORRIFIC! They staff 1 to 2 people to take calls and they can't serve your needs anywhere close to a brick and mortar store. You'll be on hold for 35-45 minutes if you need help and they'll argue with you after they send you damaged glasses. I wouldn't recommend this place to my worst enemy."


Rating 2/10
1/5
2013-08-26

"Order glasses on July 19. Here it is August 26 and still no glasses. They do not answer emails or voice mails very often and surely not in a timely good customer service manner. After several phone calls got a human who said the frames were not in yet and were due in tomorrow, that was over two weeks ago. Called again today and was told frames still not in. Told them to cancel the order and refund my money to my credit card. Was told I would be getting a phone call from the head honcho of the place, but of course no call came. Finally decided to dispute the charge on my credit card. These guys suck!!!!"


Rating 10/10
5/5
2013-04-01

"Thank you Sarah S for all your help! I have never ordered glasses online and so thankful that I purchased the glasses from Frames Direct!.

Thank you again,

HV
"


No Avatar

Verified Customer
Rating 4/10
2/5
2013-03-29

"Great personal help buying frames and lenses. People bend over backwards to make a sale. They do allow returns with a restocking charge and customer service is kaput. If you do not follow their rules exactly ie, "their return # has to be on the shipped box or the reject the box. This did not happen to me, but using it as an example! How about including a return label. A lot of companies that want my business have figured this out. Why don't you start there and work backwards to improve service after sale. "


Rating 8/10
4/5
2013-03-27

"A nice pair of glasses at a competitive price. I would purchase from this store again."


No Avatar

Verified Customer
Rating 10/10
5/5
2013-03-23

"Received exactly what I ordered in a timely matter. Am pleased with my purchase."


No Avatar

Verified Customer
Rating 10/10
5/5
2013-03-22

"Excellent service and glasses shipped quickly and efficiently"


No Avatar

Verified Customer
Rating 10/10
5/5
2013-03-22

"Your customer service staff is very good and extremely helpful. I'm fully satisfied."


No Avatar

Verified Customer
Rating 8/10
4/5
2013-03-21

"Awesome customer service! Only issue was not receiving a card of authenticity for my designer frames (which I expected) and that the frames I bought here for $222 were only $150 other places. Overall, I am satisfied with the quality and look of the glasses I purchased. I would recommend Frames Direct."


No Avatar

Verified Customer
Rating 8/10
4/5
2013-03-21

"Website was easy to use and I appreciate the follow-up from FramesDirect."


No Avatar

Verified Customer
Rating 10/10
5/5
2013-03-21

"Overall I can say the service was very accommodating. I like the fact FramesDirect kept me inform through e-mail about my order and I received my frames sooner than I expected. Thank you. :-)"


No Avatar

Verified Customer
Rating 10/10
5/5
2013-03-20

"My frames are very nice but just a little tight on my temples. I have received so many compliments. It has made me comfortable wearing glasses again. Thank you Frames Direct."


Learn about Our Reviews

Share FramesDirect.com's store rating

FramesDirect.com is not a merchant member. If you're this merchant, learn more!

FramesDirect.com is not a merchant member
FramesDirect.com does NOT participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Learn more about the Merchant Member Program!


See all Merchant Members »