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RatingsRating
Full Rating Profile
FramesDirect.cCoupons
    • Address: 2801 IH 35 Suite 170
    • Contact: n/a
    • Phone: 713-914-0011
    • Customer Support: 800-248-9427
    • Business Hours: 8 am - 730 pm CST
    • Fax: 713-914-0099

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 1.67/10 1.67/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

591 Customer Reviews

Rating 10/10
5/5
modified review posted

"Everyone I talked with was very helpful. I greatly appreciate the time everyone took to answer any and all questions. Plus the prescription and frames are exactly right. "



Rating 10/10
5/5
modified review posted

"Good price and service. Very happy with my purchase. "


Rating 4/10
2/5
modified review posted

"Frames were very uncomfortable, and to return cost me 50% of lens price. Wish FramesDirect.com stood behind the purchase more, since it was online."


Rating 10/10
5/5
modified review posted

"I always get great service with Frames Direct. Easy exchanges. I do however, wish they would display all frames on an actual face to show how they look and how the sizing is. Other wise 100% happy "


Rating 10/10
5/5
modified review posted

"framesdirect.com - This is the best company!
I bought sunglasses Persol PO 2953S
Color: Black / Crystal Green Polarized (95/58)
with fast delivery to Russia.
Great customer service.
I will buy at framesdirect.?om again.
I recommend!!!
"


Rating 10/10
5/5
modified review posted

"Great frames for $150 less than LensCrafters!!"


Rating 10/10
5/5
modified review posted

"The order took a little longer than anticipated, however I received messages explaining the delay.
Package arrived safely and was well wrapped for the journey.
"


Rating 10/10
5/5
modified review posted

"I had a pretty great experience with framesdirect. :) Sarah was very helpful and kept me updated with my order. They had my frames shipped to the lab within a couple of days after ordering them and the glasses were sent to my house a week after making the order. It was so awesome! I read a bunch of reviews from other people because I was skeptical about ordering glasses online and I kept seeing bad reviews but I stuck with it anyway and I am very very happy that I did. It's a great site with a wide range of designer frames. I had been searching for a specific model of Ray Ban RXs for a while now and fortunately they had them. hehe :3 I would definitely repurchase from them again."


Rating 4/10
2/5
modified review posted

"I order glasses on 2/11/13. I was told that it was on back order until 2/26/13. Then I was told on 2/27/13 that it was back ordered again until 3/13/13. As I know that they are dealing with a third party regarding the frames, I would expect a higher level of customer service due to the extended wait. I was offered to change the frame but anyone who have found the frame of their choice will not easily want to change their selection. I asked the representative will they expedite my order, upon receiving the frame, since it was delayed twice and was told it will still have to follow the same process which means that I will have to wait an additional one or two weeks to receive glasses I ordered over a month ago. It would seem to me that if they valued my business they would expedite my order in anyway they could. "


Rating 10/10
5/5
modified review posted

"Great service, glasses well made."


Rating 10/10
5/5
modified review posted

"The wait was a little long (a few days under one month), especially considering it was a $500+ order but the glasses are as described. They had to get the prescription from my optician and it was painless just providing the needed information online. A customer service rep called after the order was processed to update me on the order - which is a nice touch.

Lenses appear to be the correct prescription and since I had another pair and wasn't in a rush, the wait wasn't problematic other than just an annoyance and something they could more clearly spell out. Otherwise i'm very pleased though.
"


Rating 8/10
4/5
modified review posted

"I didn't get the original pair of frames I ordered. I settled for something similar and had to wait three weeks to get those."


Rating 10/10
5/5
modified review posted

"I bought a pair of sunglasses. I received the glasses on time, and I satisfied to the sales and service."


Rating 10/10
5/5
modified review posted

"Great Customer service. I ordered from a FPO address and had to call a few times to make sure everything was progressing smoothly as FPO orders can sometimes be difficult. Always had a helpful person on the other end of the line."


Rating 10/10
5/5
modified review posted

"Excellent customer service! Love the product I received and the packaging is awesome."


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