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Stores > FramesDirect.com
  • FramesDirect.co

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      78741
    •  
    • BUSINESS HOURS
      8 am - 730 pm CST
      GENERAL PHONE
      713-914-0011
      FAX
      713-914-0099
    • SUPPORT EMAIL
      n/a
      SUPPORT PHONE
      800-248-9427

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.17/10 4.17/10
    Chance of future purchase: Rating 2.00/10 2.00/10
    Shipping & packaging: Rating 1.88/10 1.88/10
    Customer service: Rating 3.13/10 3.13/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review FramesDirect.com by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2013-03-22

"Excellent service and glasses shipped quickly and efficiently"



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Verified Customer
Rating 10/10
5/5
2013-03-22

"Your customer service staff is very good and extremely helpful. I'm fully satisfied."


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Verified Customer
Rating 8/10
4/5
2013-03-21

"Awesome customer service! Only issue was not receiving a card of authenticity for my designer frames (which I expected) and that the frames I bought here for $222 were only $150 other places. Overall, I am satisfied with the quality and look of the glasses I purchased. I would recommend Frames Direct."


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Verified Customer
Rating 8/10
4/5
2013-03-21

"Website was easy to use and I appreciate the follow-up from FramesDirect."


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Verified Customer
Rating 10/10
5/5
2013-03-21

"Overall I can say the service was very accommodating. I like the fact FramesDirect kept me inform through e-mail about my order and I received my frames sooner than I expected. Thank you. :-)"


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Verified Customer
Rating 10/10
5/5
2013-03-20

"My frames are very nice but just a little tight on my temples. I have received so many compliments. It has made me comfortable wearing glasses again. Thank you Frames Direct."


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Verified Customer
Rating 10/10
5/5
2013-03-19

"I could not be more pleased with my new frames. All work appears to reflect excellent quality and care. I have purchased 3 pair of glasses this year from frames direct and I have nothing but good things to say about the experience. Frames Direct makes it very easy to have a great selection of eyewear and I will continue to order from Frames Direct."


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Verified Customer
Rating 8/10
4/5
2013-03-19

"FramesDirect.com has extraordinary customer service and probably great logistics in the USA to handle shipment & delivery. Unfortunately, I am an international customer and they have teamed up with a logistics provider from hell whose business process knowledge is comparable to what a kindergartener knows about particle physics. I would still purchase from them-- that is how good the customer service was at Frames Direct. Now they just need to find another partner to handle international shipments..."


Rating 2/10
1/5
2013-03-18

"BIG EXPENSIVE MISTAKE: Lenses were blurry and got even worse when you look any where but straight ahead also there was bending of what you are looking at near the edges of the lenses. Frames were like a vise clamped on my head. This was my first time buying glasses online. I have only bought from the same local optometrist for almost 40 years, he has the same severe nearsightedness as me -13 and always gets me the latest and best lenses and coatings but they have always been very very expensive. But it seems sometimes you DO get what you pay for. I feel stupid for thinking that $200 lenses were going to be the same as the $500 lenses from my local optometrist and that I could pick out frames with out trying them on and it would all be OK. So if you have a very strong prescription like me think twice before ordering online and sell one of your kids and stay with your local place even though the are 2.5 times more expensive."


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Verified Customer
Rating 10/10
5/5
2013-03-18

"Great price and quick delivery...better than buying directly from my doctor's office."


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Verified Customer
Rating 10/10
5/5
2013-03-17

"Love my eyeglasses, they fit perfectly to my desire. They were shippedand delivered very quickly. Thank you, would definitely purchase again and will purchase glasses for my daughter as soon as she gets a new eye exam this year."


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Verified Customer
Rating 10/10
5/5
2013-03-17

"very happy with the purchasing process...easy to follow and products delivered in a timely manner."


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Verified Customer
Rating 10/10
5/5
2013-03-17

"Email contact and assistance was immediate.
Received new glasses quickly. Very pleased. Will purchase from Framesdirect.com again.
"


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Verified Customer
Rating 10/10
5/5
2013-03-17

"It was a pleasant shopping experience. The prices are very fair and reasonable. I will consider shopping again. "


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Verified Customer
Rating 10/10
5/5
2013-03-17

"I was apprehensive about ordering glasses online and this is my first time doing so. The entire process was so easy and precise that it blew me away. I love the frame size options and the way they are described. Made it very easy for me to be certain about the fit. The pricing is excellent. Very responsive customer service. Am completely satisfied with the glasses. I will definitely recommend this site to all my friends and family!"


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