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"We (my wife) ordered a hair straightening device at the best price available with free shipping. Unlike some other dumb s++ts who want to leave bad reviews because they themselves were stupid and ordered the wrong item and then expect the universe to immediately recalculate to fit their unreasonable expectations, we did not try to change the order at the last minute. Our order arrived very quickly. It's as expected, and we highly recommend this seller."
"I ordered a hair straightener from this site for my wife's cousin in India because they don't ship there, and it was listed on the 220V part of the website, but when I received it, it made no mention of 220V in the directions, so I placed a call to Folica and they said that the hair straightener is not in fact a 220V device. After talking to her manager, the woman on the phone offered a full refund and that included return shipping.
I shipped the straightener back and once they received it, the finance dept made a mess of things and it took about 4 phone calls to get the proper refund amount straightened out. The ladies at customer service were great, as were their managers, but the finance dept really made a mess of things, and they wouldn't put through refunds until I made a second call.
At the end of the day though, I got all my money back and I will deal with them again. I had no trouble talking to a real person each time I called and I really liked that."
"I ordered some hair bleach from them at 1pm(EST) on June 27th, chose UPS ground shipping (which normally takes 4-6 days), and actually had the order before 10am (EST) on June 28th! Absolutely outstanding turnaround!"
"Hello: I placed an order at Folica.com (Order No. 4754926) on March 2/07 for an epilator (hair removal device). Two days later (March 4/07), I realized that I had actually intended to a rechargeable model, not the non-rechargeable model. I immediately asked Folica to cancel the order, who advised me:
"Unfortunately we are unable to change your order since it has already shipped out. If you do not want the merchandise you can easily refuse the package with UPS and they will quickly send it back to us or you return any single product back to us within 30 days of the purchase for a full refund."
I followed these instructions, refusing delivery of the first order, that was subsequently returned to Folica, verified by the UPS tracking information. Charges for both orders subsequently appeared on my credit card statement, and despite 5 emails subsequent emailed requests from me to Folica, I have not received *any* response, whatsoever, from them from March 5/07 to now, Apr. 21/07.
I am very dissapointed by the lack of response from Folica regarding my enquiries /refund. They are clearly not adhering to their stated Customer Satisfaction policy (http://www.folica.com/Customer_Servic_d1280.html), which states:
"100% Secure and safe. 30 day money back guarantee. ... 'At Folica, we provide consumers the information they need with world-class customer service, no gimmicks, no games, no hidden cost!' - Jackie, Customer Service Team."
Perhaps an outside party can help me get a response from Folica, regarding this matter?!
Sincerely yours, G.S.
P.S. Please email me at abc123***REMOVE_THIS_TO_REPLY***@nc.rr.com, if you would like to review a copies of my order with Folica, my email correspondence including unanswered requests for clarifications and updates, and the UPS tracking history, that I can snd via email.
"I found Folica.com whilst google searching (googling) for a hair straightening iron that was recommended to me by my hair stylist (it's "a high-end hair straightener that you can only buy through professional beauty supply stores" - her words). Folica not only had it, they even had a good price on it. I lept for joy.
Despite the recommendation from my stylist, I decided upon a different hair iron (the Solia 1.25") through the sheer volume of customer reviews on the website raving about the iron.
This is slightly off tangent - but the common thread in all the online merchants that I buy from on a regular basis is that they allow customers to leave reviews of the products on their website. This speaks volumes of their confidence behind the products they sell. Plus, it just helps to hear what other people have to say about the minor differences between one brand or another when making your decision on which one to go with. Which is obviously important otherwise reseller ratings would not exist. Right?
Folica seems to have a running promotion of free shipping for any order over $75, so my hair iron which cost a little over that was shipped to me FREE. Delightful! It came in a few days, well packed and no problems whatsoever."
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posted Jul-30-2007 
![Share](javascript:share_rating({"review_body":"We (my wife) ordered a hair straightening device at the best price available with free shipping. Unlike some other dumb s++ts who want to leave bad reviews because they themselves were stupid and ordered the wrong item and then expect the universe to immediately recalculate to fit their unreasonable expectations, we did not try to change the order at the last minute. Our order arrived very quickly. It\u0027s as expected, and we highly recommend this seller.","link":"http:\/\/www.resellerratings.com\/store\/Folica_Inc\/comment\/350644#comment350644","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Folica_Inc.jpg","store_name":"Folica, Inc.","username":"trangler","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a hair straightener from this site for my wife\u0027s cousin in India because they don\u0027t ship there, and it was listed on the 220V part of the website, but when I received it, it made no mention of 220V in the directions, so I placed a call to Folica and they said that the hair straightener is not in fact a 220V device. After talking to her manager, the woman on the phone offered a full refund and that included return shipping.<br><br>I shipped the straightener back and once they received it, the finance dept made a mess of things and it took about 4 phone calls to get the proper refund amount straightened out. The ladies at customer service were great, as were their managers, but the finance dept really made a mess of things, and they wouldn\u0027t put through refunds until I made a second call.<br><br>At the end of the day though, I got all my money back and I will deal with them again. I had no trouble talking to a real person each time I called and I really liked that.","link":"http:\/\/www.resellerratings.com\/store\/Folica_Inc\/comment\/326884#comment326884","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Folica_Inc.jpg","store_name":"Folica, Inc.","username":"Paul_G","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered some hair bleach from them at 1pm(EST) on June 27th, chose UPS ground shipping (which normally takes 4-6 days), and actually had the order before 10am (EST) on June 28th!<br>Absolutely outstanding turnaround!","link":"http:\/\/www.resellerratings.com\/store\/Folica_Inc\/comment\/322465#comment322465","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Folica_Inc.jpg","store_name":"Folica, Inc.","username":"DaedalEVE","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Hello: I placed an order at Folica.com (Order No. 4754926) on March 2\/07 for an epilator (hair removal device). Two days later (March 4\/07), I realized that I had actually intended to a rechargeable model, not the non-rechargeable model. I immediately asked Folica to cancel the order, who advised me:<br><br>\u0022Unfortunately we are unable to change your order since it has already shipped out. If you do not want the merchandise you can easily refuse the package with UPS and they will quickly send it back to us or you return any single product back to us within 30 days of the purchase for a full refund.\u0022<br><br>I followed these instructions, refusing delivery of the first order, that was subsequently returned to Folica, verified by the UPS tracking information. Charges for both orders subsequently appeared on my credit card statement, and despite 5 emails subsequent emailed requests from me to Folica, I have not received *any* response, whatsoever, from them from March 5\/07 to now, Apr. 21\/07.<br><br>I am very dissapointed by the lack of response from Folica regarding my enquiries \/refund. They are clearly not adhering to their stated Customer Satisfaction policy (http:\/\/www.folica.com\/Customer_Servic_d1280.html), which states:<br><br>\u0022100% Secure and safe. 30 day money back guarantee. ... \u0027At Folica, we provide consumers the information they need with world-class customer service, no gimmicks, no games, no hidden cost!\u0027 - Jackie, Customer Service Team.\u0022<br><br>Perhaps an outside party can help me get a response from Folica, regarding this matter?! <br><br>Sincerely yours, G.S.<br><br>P.S. Please email me at abc123***REMOVE_THIS_TO_REPLY***@nc.rr.com, if you would like to review a copies of my order with Folica, my email correspondence including unanswered requests for clarifications and updates, and the UPS tracking history, that I can snd via email.<br><br>Folica, Inc.<br>8 Corporate Drive<br>Cranbury, NJ 08512<br><br>E-mail: fcs@folica.com<br>Tel: 888-919-4247<br>Tel: 609-860-8430<br>Fax: 609-860-8432<br><br>=======================================<br>Note the numerous complaints \/ negative reviews against Folica.com, at www.epinions.com:<br><br>http:\/\/www10.epinions.com\/webs-Web_Services-All-Merchants-folica_com\/sec_~opinion_list\/pp_~1\/pa_~1\/sort_~date\/sort_dir_~des#list<br>=======================================<br>","link":"http:\/\/www.resellerratings.com\/store\/Folica_Inc\/comment\/312259#comment312259","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Folica_Inc.jpg","store_name":"Folica, Inc.","username":"gstuart","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The customer service is excellent. I will definitely shop here again.","link":"http:\/\/www.resellerratings.com\/store\/Folica_Inc\/comment\/274148#comment274148","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Folica_Inc.jpg","store_name":"Folica, Inc.","username":"bethk","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I found Folica.com whilst google searching (googling) for a hair straightening iron that was recommended to me by my hair stylist (it\u0027s \u0022a high-end hair straightener that you can only buy through professional beauty supply stores\u0022 - her words). Folica not only had it, they even had a good price on it. I lept for joy.<br><br>Despite the recommendation from my stylist, I decided upon a different hair iron (the Solia 1.25\u0022) through the sheer volume of customer reviews on the website raving about the iron.<br><br>This is slightly off tangent - but the common thread in all the online merchants that I buy from on a regular basis is that they allow customers to leave reviews of the products on their website. This speaks volumes of their confidence behind the products they sell. Plus, it just helps to hear what other people have to say about the minor differences between one brand or another when making your decision on which one to go with. Which is obviously important otherwise reseller ratings would not exist. Right? <br><br>Folica seems to have a running promotion of free shipping for any order over $75, so my hair iron which cost a little over that was shipped to me FREE. Delightful! It came in a few days, well packed and no problems whatsoever.","link":"http:\/\/www.resellerratings.com\/store\/Folica_Inc\/comment\/208464#comment208464","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Folica_Inc.jpg","store_name":"Folica, Inc.","username":"button","rating":"5"}, "single");){kind=link}
"Very fast shipping. They beat out many people I ordered from days before.
It came, worked beautifully, good price."