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"I found them to be a rip off. I sent back my $40 part that they said was originally discontinued. They charged me $37 in fees and gave me a $3 refund. Of course the customer is always wrong."
"All parts were in stock that I needed and the proper parts were sent. My airdyne runs like it's new again."
"STAY AWAY !!! yes, all these 1 star reviews sum up my experience with this company. Shipped me a damaged deck then said i had to make a claim with UPS and it would take 4 weeks to settle the claim. i said will you ship me a replacement deck regardless and they said yes after the claim is settled. So i would have to wait the 3-4 weeks. Then after all of this the belt was 2 inches too short , the web site says that its the right belt but it clearly does not fit. So i ask to exchange it for the right belt.... oh but its past the 30 day warranty. So i was screwed out of $150 dollar belt that was their mistake. no use talking to a manager they just say nope your out of luck. They do not offer any form of customer service at all STAY AWAY!!!!"
"The price(over $100) was way too exspensive for a drive belt for a machine that was worth at most $500 new. With an installation charge of over $100 it was almost better to buy a new machine than buy a replacement part from your company. Be carefull you may price yourself out of bussiness!"
"Terrible experience. Picture did not come close to what was shipped. They stated that it was compatible so to them it was fine. I sent them pictures of the items (1 ordered 3). One was correct two were not. They want a restocking fee for something that is wrong and I have to pay for shipping after having to pay for shipping to get the incorrect parts. Called back and asked for a manager who never returned my calls. I finally was able to get a manger on the phone. When I was not satisfied with her response I asked for the next person I could talk to. She said she was it. Would not allow me to talk to anyone else. "
"They BAIT you with a price. Take your emergency part order. Take your payment info. You wait and wait until you are desperate. THEN...you get an email stating they SWITCHED PRICES...they want MORE money. I waited two weeks to learn the EMERGENCY order I have been waiting for day by day has not even been processed. They inflict the EXTREEM painful delay then when you are really desperate they quadrupule the price. DONT SHOP HERE! Dont give your payment info. I asked three times for a simnple appology. NOTHING!"
"I had an easy problem, bad battery in my lifefitness bike. So I bought a new one from them. My bike worked ok for a time, then went on the fritz. Shortly thereafter, I bought a new alternator, which came without any hardware and the nuts on my old one had differeent threads. I was unable to get any voltage out of it and returned it to be checked. I was able to secure another alt locally which acted just like my old one, so I eliminated that as a problem. Fitness Repair then charged me 50% restocking fee, and I bet you good money that alt was never checked and is back on their shelf right now. I took the "new battery" up to interstat battery where they said the battery was bad. Of course, fitness repair was unwilling to do anything about that, since it took me too long to troubleshoot my problem. Very frustrating trying to fix problems when people send bad parts, and charge you to return them."
"ordered parts for equipment never confirmed order so assumed not ordered 3 days later reordered only to have duplicated. same exact order same exact parts two different amounts? was going to attempt return or at least return for a credit but after reading reviews will chalk it up to my stupidity"
"They may be the only game in town, but use with caution. I ordered the wrong $1.50 part, and paid the $25 minimum parts cost. I asked about returning the part when I saw it was the wrong one, and they said they would only refund 80% of the amount of the actual purchase price, ($1.50), not the minimum order of $25. I can't think of any logical justification for that. Throw in no cheap shipping option ($15.00 for Fedex ground, no UPS ground option) and I paid $40 for a $1.50 part that I can't use. I would look for any option other than these guys, and make sure you buy other products - any products - to make up the $25.00 minimum. "
"Ordered a arm for an elliptical, box was 56 inches by 20 inches by 22 inches, not reall big and weighed only 24 lbs.Freight charge $171.05.i have heavy treadmill decks shipped for $48.00.These guys will ripp you off."
"IT IS IN YOUR BEST INTEREST TO READ ALL THE 1STAR REVIEWS! I will never use this company again they are horrible. They tell you which item to order, sell you the wrong item then tell you it is your fault, then never refund your money. BUYER BEWARE!"
"NEVER, EVER AGAIN! I needed two $1 pieces of plastic. Since the minimum order was $25 I ordered some bits and pieces that I do not need at an inflated price. Then there was the standard courier charge. The order was then stuck in a brokerage house with Canada Customs for a week until I paid over $50. Total - over $100 for a couple of bits of plastic that I could likely have whittled from a broken toy in half an hour! The burning anger and grey hair - priceless!"
"STAY AWAY! I ordered some small parts for an Elliptical machine and decided to order a floor mat since they had a good deal on one. Floor mat arrived just fine but no small parts in the box. The shipping box was constructed of several boxes taped together to make one box long enough. They didn't do a stellar job of taping the boxes together so there were gaps. I contacted them and told them I didn't receive the small parts I needed. I was informed that an inquiry would go to a manager and then never heard back. I contacted them again a week or so later and was then told that their inventory was correct and they wouldn't be sending me the parts I'd paid for. They're basically say I lied and got the parts! Yeah, like I need more wave washers. "
"Very pleased with the replacement pedals and with their speedy delivery."
"little pricey for 2 nylon gears but did recieve parts and I am now using product. thank you"
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