"Besides a one-month period between order & delivery (a Back Order - nowhere on the website indicating the part was out of stock), FitnessRepairParts charged, on both our recent orders, an outrageous amount for "Shipping & Handling", in my opinion (and I have the benefit of knowing legitimate shipping rates after having worked many years as purchasing agent). It appears to me they are marking up the freight charges by at least 50-percent - or more! Their web prices seem reasonable but in my opinion their "Shipping & Handling" practices leave me feeling very disappointed, even violated. mouth "

"Fitness Repair Parts.com Is a RIP-OFF. They sell used and defective parts and refuse to take them back in accordance with their own terms and conditions.

I bought a display console for a treadmill, which failed in less than an hour of use. They refused to take it back (it cost over $450!) They claimed I had installed it incorrectly – I would need to have a professional look at the machine. I paid for a professional evaluation, which confirmed my claim and contacted FRP with the documentation – I received no response after repeated attempts. The technician also told me I was sold a used or refurbished defective part.

I finally contacted the local BBB and provided them with documentation. The BBB contacted FRP and also with no response.

Check the BBB on these guys – they are a total rip-off. Wherever possible buy parts directly from the manufacturer – you may pay slightly more, but they will stand behind their product.
"

"I consider myself a reasonably patient person but this order is taking for ever!!!! I ordered four parts for my Bowflex on JAN 15 today is FEB 13.

BUY FROM AT YOUR OWN RISK!

Terrible customer service (comparable to silting your wrists).

CAUTION RANT BELOW

I called them and they said they were waiting on 2 parts (cheapest two) that were in my order so I asked if they could ship it separately customer service lady told me no because that would put the order under the minimum $25 for the remaining two parts, but If I wanted to purchase more she could, besides she said it would cost additional shipping. I couldn't believe what I heard, I ask if that's company policy and she said it was. No apology for the length of time the order is taking, just did not care I've been waiting a month!! Terrible customer service (comparable to silting your wrists)."