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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 122 S West End Blvd Quakertown ,PA
    • Contact: sales@fitnessfactoryoutlet.com
    • Phone: 215-538-1959
    • Customer Support: 877-336-7483
    • Business Hours: Mon-Fri 11-6, Sat 10-5, Sun 12-4
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 10.00/10 10.00/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: 0.00/10

What is this?

139 Customer Reviews

Rating 10/10
5/5
modified review posted

"Ordered my rower on the weekend and received it the next Thursday. Quick and easy shopping. Not to mentioned, the best price!"


Rating 10/10
5/5
modified review posted

"Excellent website, excellent experience, coupon code plus no tax plus free shipping, plus fast shipping. No one can beat that Thank You "


Rating 10/10
5/5
modified review posted

"Delivered quickly and in good shape. Dealing with them on the phone was excellent. There was a defective part in the box, but since the box was shipped directly from the manufacturer that's not Fitness Factory Outlet's fault. I'd order from them again."


Rating 10/10
5/5
modified review posted

"Delivered in the time frame promised. Product received in great condition."


Rating 10/10
5/5
modified review posted

"Great people to talk to when you have a question. Just give them a call and they are happy to help. We had to call them after receiving the bench due to the leg developer locking knob being broken, they are sending it out without a problem. "


Rating 10/10
5/5
modified review posted

"Of all of the online services I've had to use recently this one was the best, the site is very easy to use and fast, the customer service was also very good and my item came in right on time ever during the Christmas/New Year rush. I Highly recommend these guys."


Rating 10/10
5/5
modified review posted

"I'm very satisfied with the Fitness Factory Outlet but not satisfied with Body Solid. Poor packaging and missing parts. "


Rating 10/10
5/5
modified review posted

"Quick and easy. Other providers have been a hassle to work with but this was so easy I'm highly likely to return.
"


Rating 10/10
5/5
modified review posted

"Excellent customer service and fast delivery. "


Rating 10/10
5/5
modified review posted

"Bought a powertec bench and then bought and attachment for it, both times the delivery was on time and the price was the best i could find as well. Great service, will be counting on them for all of my fitness needs in the future."


Rating 10/10
5/5
modified review posted

"After doing hours of research on several different days of perusing on the internet I just happened to see FFO's posted listing under Google's "Shopping listings." Then I saw the headquarters, read their About section and All of the great reviews. It sounded too good to be true. What I noticed, what I thought sets them apart is not their free shipping--everyone is giving free shipping--but the fact that Fitness Factory Outlet also offered 'no tax' And 3% off. Now that's differentiation. I pulled the trigger and just submitted my order (Dec 7th) I'll wait for my shipment to arrive (with shipment instructions for tracking my package) and return with an update. Crossing fingers and very excited to get my rower.

Update*** December16

I received my rower last Friday December 10th (asked them to hold it for a day, otherwise I would've received it on the 9th) and it came in perfect condition. I should also mention I spoke with Troy over the phone before my purchase and he was very helpful. I assembled it in 20 minutes. Would've been faster but I was chatting with my roommate and having a beer too. =) I love it. I do wish I opted for the next model up (950) but this one will suffice for now. FFO, you guys do business like the way it was done back in the day when customer service mattered. I am really blown away at your service, speed and tactfulness. I will recommend you to everyone I know if and when the conversation of fitness equipment comes up.

All the best,
Katherine in San Francisco
"


Rating 10/10
5/5
modified review posted

"Good experience. Quick and accurate delivery."


Rating 10/10
5/5
modified review posted

"Amazing! Service was 10 Stars!"


Rating 10/10
5/5
modified review posted

"Excellent Value, Great Quality, Fast Shipping"


Rating 10/10
5/5
modified review posted

"My overall experience has been very good, from shipping to needing some help with one small problem. The response time was remarkable as was the assistance provided."


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Fitness Factory Outlet is a merchant member
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