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Ratings Rating
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Full Rating Profile
  • Rating 9.40/10 119 reviews

    9.40 / 100
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    Fitness Factory Outlet is a merchant member
    Fitness Factory Outlet participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,874 merchant members.
  • Fitness Factory Outlet contact information

    • Address: 122 S West End Blvd Quakertown ,PA
    • Contact: sales@fitnessfactoryoutlet.com
    • Phone: 215-538-1959
    • Customer Support: 877-336-7483
    • Business Hours: Mon-Fri 11-6, Sat 10-5, Sun 12-4
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review profile

    Product & services pricing Rating 7.86/10 7.86/10
    Chance of future purchase: Rating 8.75/10 8.75/10
    Shipping & packaging: Rating 8.21/10 8.21/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

All 119 Customer Reviews

Rating 10/10
5/5
modified review posted

"Everything was received on time. Very pleased."




Rating 10/10
5/5
modified review posted

"Very satisfied with the product I purchased from this company."


Rating 8/10
4/5
modified review posted

"The power rack has a dent."


Rating 10/10
5/5
modified review posted

"Ordered a Powertec Utility Bench, Power Rack, and Lat Tower on 9-6-2013. It arrived on 9-13-2013 and had it all together late that evening. It is SOLID! Very good equiment. Just ordered the leg attachment for the bench. I think I'm set!

Thank you Fitnes Factory Outlet.
"


Rating 10/10
5/5
modified review posted

"on time delivery
delivery guy helped carry it all the way into my gym.
helpful and curtious
"


Rating 10/10
5/5
modified review posted

"Great customer service! Troy helped me so much and answered all my questions quickly. He made me want to order from them."


Rating 10/10
5/5
modified review posted

"Great! Fast shipping, VERY quick help with defective part."


Rating 10/10
5/5
modified review posted

"Tony and Troy were great; truly helpful in assisting me to pick out the correct equipment. The delivery staff was professional and very courteous. I received the equipment extremely fast! I love my new Body Solid power rack. Look forward to purchasing equipment from them in the near future."


Rating 10/10
5/5
modified review posted

"Order arrived quickly and in perfect condition. Thanks so much."


Rating 10/10
5/5
modified review posted

"helix trainer
great product and great service
would order from this site again ;)
"


Rating 10/10
5/5
modified review posted

"Delivery as expected. Heavy rope reasonably priced and product of good quality, would purchase again."


Rating 10/10
5/5
modified review posted

"Good to do business with."


Rating 10/10
5/5
modified review posted

"really satisfied no regrets buying this equipment, excellent machine."


No Avatar
Rating 10/10
5/5
modified review posted

"I just cannot recommend these guys high enough. They manage to do the business in a most personal manner possible in the Internet era.

I ordered a rather bulky item and then realized it was not going to work out. Despite my quick cancellation the package has been shipped by the supplier. FFO absorbed the cost of the return shipping without me having to argue - a good start already.

What happened next was completely beyond my expectations. When I called to clarify the return shipment details, as soon as I had a chance to introduce, Tony was able to cut straight to the business without the usual "let me look up your information" -- he simply knew what's going on, including the status of my replacement order etc.

Awesome job, looking forward to get my future fitness equipment purchases served by this shop.
"


Rating 10/10
5/5
modified review posted

"Excellent Customer Service! Real people! Called on a Friday Night and asked questions about the product I was looking for, and the gentleman (AH) I spoke with answered questions and even gave other options! They even offered additional packing protection due to my concerns. I placed my order on line based on my conversation with AH from the Fitness Factory Outlet. They were located half way across the Country and provided better Service then another Supplier one State away! Oustanding Company with excellent Customer Service!"