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70 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/Fitness_Factory_Outlet_5","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Fitness_Factory_Outlet_5.jpg","store_name":"Fitness Factory Outlet","store_rating":"10.00","total_reviews":"70"}, "store");)
reply posted May-23-2012 
“Hi Damian,
I am so sorry the part was manufactured incorrectly but I have done every thing a dealer can do. Dealers don't stock parts (no dealers) and you need to work directly with the manufacturer to get parts. Ive gone out of my way to get the ball moving on that for you and I will continue to hound them until you are taking care of.
When I told you it could take a month I was just being honest, How would telling you anything else have helped the situation.”
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posted May-14-2012 
![Share](javascript:share_rating({"review_body":"Ordered PowerTec work bench complete gym for $1229. Two weeks for delivery when I went to set it up a major part for bench pressing station was deffective and not operable. I called customer service and spoke to Troy and was told to take a picture of the part and email it to him and he will pass it along to PowerTec. I follow through with Troy 3 days later and was told all I could do is wait could take a month or more thats just how PowerTec is. For a company as good as FitnessFactortoutlet I would not deal with a Company with such terrible customer service,it reflects bad on them since it was purchased through there company. Totaly not a good look for them.","link":"http:\/\/www.resellerratings.com\/store\/Fitness_Factory_Outlet_5\/review\/1565086#comment1565086","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Fitness_Factory_Outlet_5.jpg","store_name":"Fitness Factory Outlet","username":"DamianRob","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Fitness Factory outlet has the best customer service in any business. I called and spoke with REAL PEOPLE who seemed eager to help me, and less worried about mumbling some 5 minute long pre-written company \u0022welcome\u0022 banner. They adapted to my specific need and had a personality. Also, the equipment came very quick for its size and everything is working great. ","link":"http:\/\/www.resellerratings.com\/store\/Fitness_Factory_Outlet_5\/review\/1538486#comment1538486","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Fitness_Factory_Outlet_5.jpg","store_name":"Fitness Factory Outlet","username":"akesjason","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great customer service. Speedy delivery, faster than I thought it would take.","link":"http:\/\/www.resellerratings.com\/store\/Fitness_Factory_Outlet_5\/review\/1492681#comment1492681","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Fitness_Factory_Outlet_5.jpg","store_name":"Fitness Factory Outlet","username":"RichKnapp","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I discovered Fitness Factory Outlet by browsing the web for the best price and good service rating. Well what I read was true and they delivered. They are now my choice for all of my future purchases. ","link":"http:\/\/www.resellerratings.com\/store\/Fitness_Factory_Outlet_5\/review\/1484981#comment1484981","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Fitness_Factory_Outlet_5.jpg","store_name":"Fitness Factory Outlet","username":"eurovideoproductions1","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They did deliver as promised, and even sent me a direct line to call to let me know the color merchandise was not available. It would\u0027ve been nice to have a better description of the product, complete details, and specs.","link":"http:\/\/www.resellerratings.com\/store\/Fitness_Factory_Outlet_5\/review\/1479409#comment1479409","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Fitness_Factory_Outlet_5.jpg","store_name":"Fitness Factory Outlet","username":"Breathingfiredragon","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Speedy and great price! Would love to do future business with them","link":"http:\/\/www.resellerratings.com\/store\/Fitness_Factory_Outlet_5\/review\/1474373#comment1474373","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Fitness_Factory_Outlet_5.jpg","store_name":"Fitness Factory Outlet","username":"jmorris259e","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I unfortunately received a mislabeled product and wan\u0027t very happy. HOWEVER, I called immediately and spoke to a live person and was treated professionally with empathy. That is what customer service is all about. I will shop with them again if I need to. Mistakes happen and the people who don\u0027t get over that are doomed regardless. Thanks to fitness factory for the stellar customer service as well as a solid built machine that was easy to put together. ","link":"http:\/\/www.resellerratings.com\/store\/Fitness_Factory_Outlet_5\/review\/1450031#comment1450031","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Fitness_Factory_Outlet_5.jpg","store_name":"Fitness Factory Outlet","username":"jrex0515","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a lat pull down bar and an EZ curl bar. Both items were delivered quickly without any defects or issues.","link":"http:\/\/www.resellerratings.com\/store\/Fitness_Factory_Outlet_5\/review\/1424065#comment1424065","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Fitness_Factory_Outlet_5.jpg","store_name":"Fitness Factory Outlet","username":"nicholas_r_dumont","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great company with fast shipping as well as super level customer service.<br>From me a A plus","link":"http:\/\/www.resellerratings.com\/store\/Fitness_Factory_Outlet_5\/review\/1397379#comment1397379","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Fitness_Factory_Outlet_5.jpg","store_name":"Fitness Factory Outlet","username":"musclerobb","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"it was great the price was reasonable and the product is great quality","link":"http:\/\/www.resellerratings.com\/store\/Fitness_Factory_Outlet_5\/review\/1353391#comment1353391","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Fitness_Factory_Outlet_5.jpg","store_name":"Fitness Factory Outlet","username":"kennybeltramo","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very easy to work with. Fast and free shipping. Lowest Price.","link":"http:\/\/www.resellerratings.com\/store\/Fitness_Factory_Outlet_5\/review\/1331287#comment1331287","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Fitness_Factory_Outlet_5.jpg","store_name":"Fitness Factory Outlet","username":"v8cam1969","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I just received my items from the FFO and am very pleased with the items. Over the years I have ordered other items from the FFO and they have always been good quality and the items received were as advertised.","link":"http:\/\/www.resellerratings.com\/store\/Fitness_Factory_Outlet_5\/review\/1260177#comment1260177","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Fitness_Factory_Outlet_5.jpg","store_name":"Fitness Factory Outlet","username":"Dinep","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I must say, I rarely take the time to leave a review for a company but felt obligated to do so for Fitness Factory Outlet. I order a Bodycraft Home Gym about 2 weeks ago and not only did it get here super fast but the guys at Fitness Factory even walked me thru difficulties in assembling it. I\u0027m sort of a cheapskate when shopping and no one was even close to their pricing.<br>I\u0027ve spoken to them so many times I actually feel like I know them and every time they were super polite and even spoke to them on a Sunday. Look know further, these guys are the real deal.","link":"http:\/\/www.resellerratings.com\/store\/Fitness_Factory_Outlet_5\/review\/1295093#comment1295093","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Fitness_Factory_Outlet_5.jpg","store_name":"Fitness Factory Outlet","username":"blaughgran","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This was my first purchase with Fitness Factory Outlet. Great price, no sales tax, free and speedy delivery, what more could you ask for? I was very pleased and will definitely use them in the future. ","link":"http:\/\/www.resellerratings.com\/store\/Fitness_Factory_Outlet_5\/review\/1251497#comment1251497","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Fitness_Factory_Outlet_5.jpg","store_name":"Fitness Factory Outlet","username":"epfleckl","rating":"5"}, "single");){kind=link}
"My experience with Fitness Factory was excellent - I needed a little help with something after my purchase and Troy and Bill were right there for me."