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Ratings Rating
Store Information Store Info
Full Rating Profile
  • Rating 9.40/10 119 reviews

    9.40 / 100
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    Fitness Factory Outlet is a merchant member
    Fitness Factory Outlet participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,875 merchant members.
  • Fitness Factory Outlet contact information

    • Address: 122 S West End Blvd Quakertown ,PA
    • Contact: sales@fitnessfactoryoutlet.com
    • Phone: 215-538-1959
    • Customer Support: 877-336-7483
    • Business Hours: Mon-Fri 11-6, Sat 10-5, Sun 12-4
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review profile

    Product & services pricing Rating 7.86/10 7.86/10
    Chance of future purchase: Rating 8.75/10 8.75/10
    Shipping & packaging: Rating 8.21/10 8.21/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

All 119 Customer Reviews

Rating 10/10
5/5
modified review posted

"Of all of the online services I've had to use recently this one was the best, the site is very easy to use and fast, the customer service was also very good and my item came in right on time ever during the Christmas/New Year rush. I Highly recommend these guys."




Rating 10/10
5/5
modified review posted

"I'm very satisfied with the Fitness Factory Outlet but not satisfied with Body Solid. Poor packaging and missing parts. "


Rating 10/10
5/5
modified review posted

"Quick and easy. Other providers have been a hassle to work with but this was so easy I'm highly likely to return.
"


Rating 10/10
5/5
modified review posted

"Excellent customer service and fast delivery. "


Rating 10/10
5/5
modified review posted

"Bought a powertec bench and then bought and attachment for it, both times the delivery was on time and the price was the best i could find as well. Great service, will be counting on them for all of my fitness needs in the future."


Rating 10/10
5/5
modified review posted

"After doing hours of research on several different days of perusing on the internet I just happened to see FFO's posted listing under Google's "Shopping listings." Then I saw the headquarters, read their About section and All of the great reviews. It sounded too good to be true. What I noticed, what I thought sets them apart is not their free shipping--everyone is giving free shipping--but the fact that Fitness Factory Outlet also offered 'no tax' And 3% off. Now that's differentiation. I pulled the trigger and just submitted my order (Dec 7th) I'll wait for my shipment to arrive (with shipment instructions for tracking my package) and return with an update. Crossing fingers and very excited to get my rower.

Update*** December16

I received my rower last Friday December 10th (asked them to hold it for a day, otherwise I would've received it on the 9th) and it came in perfect condition. I should also mention I spoke with Troy over the phone before my purchase and he was very helpful. I assembled it in 20 minutes. Would've been faster but I was chatting with my roommate and having a beer too. =) I love it. I do wish I opted for the next model up (950) but this one will suffice for now. FFO, you guys do business like the way it was done back in the day when customer service mattered. I am really blown away at your service, speed and tactfulness. I will recommend you to everyone I know if and when the conversation of fitness equipment comes up.

All the best,
Katherine in San Francisco
"


Rating 10/10
5/5
modified review posted

"Good experience. Quick and accurate delivery."


Rating 10/10
5/5
modified review posted

"Amazing! Service was 10 Stars!"


Rating 10/10
5/5
modified review posted

"Excellent Value, Great Quality, Fast Shipping"


Rating 10/10
5/5
modified review posted

"My overall experience has been very good, from shipping to needing some help with one small problem. The response time was remarkable as was the assistance provided."


Rating 10/10
5/5
modified review posted

"awesome job FFO! quick arrival and great price..."


Rating 4/10
2/5
modified review posted

"The box arrived all torn up and the bolts to put the weight bench together were missing."

modified review Rep reply posted Nov-05-2013

fitnessfactoryoutlet, Fitness Factory Outlet rep has responded

“I am so sorry the box came beat up. Until this review I was completely unaware... I don't have any notes on your account about this. Please call us at 877-336-7483 so we can discuss getting what you need any replace anything that is damaged. We are here 7 days week.

Troy Godshall | Customer Service”


Rating 8/10
4/5
modified review posted

"I would have been very satisfy had I not have to call and get a shipment update after a week had gone by. Please do let Powertec know that the hardware (nuts and bolts) is poorly identified which prolong the installation. "


Rating 10/10
5/5
modified review posted

"Great store to work with. Delivered on-time and no problems whatsoever. Would definitely buy again from FFO."


Rating 10/10
5/5
modified review posted

"Fast delivery no missing pieces great service"