"After reading past reviews here on Reseller Ratings, I was hesitant about purchasing from Finish Line. I couldn't pass up the opportunity to save 20 bucks on a pair of Mizuno Wave Rider 8's. I placed my order on the 26th and received my package two days later. They did everything right. Right style, right size, right price, and fast shipping. I would definitely make my purchase again."

"Ordered 5 pairs of sneakers nearly $300. They sent them to the wring address even though I put in a new address in my checkout. They claimed I never changed it and shipped to my old address from 8 months ago. Now I can accept this as a mistake eitherway, just help me fix it and get my order. They were absolutely 0 help, and told me it's not their problem as the manager told me "We're not responsible". I never did get my sneakers and had to dispute it through my credit card company. Poor poor service which is a shame since I have had a good experience in the past. "

"Ordered a pair of shoes after looking online for the best prices (Finishline was the cheapest), the transaction was made instantly and the shoes were shipped out in the promised 1-2 days, and arrived at my doorstep on the 7th day. Will definitely shop here again..."

"I really liked this stote a lot coz I have been ordering from this store past 2years and till now i have bought 4 pairs. The customer service is great. Shipping acurate on time No damages.. NO PROBLEMS in any asect. So I proudly represent this site to any one and I do shop from this site in future. Great deals all time.Thank you..."

"I thought the prices were good until I realized that after a week they still hadn't shipped. I called CSR to just cancel the order so I could buy shoes from somewhere else. The CSR told me my order should be cancelled. Two days later I receive notice that my package has shipped!

In the end, I'm getting shoes after an 11 day wait...shoes which I had already cancelled! Piss poor if you ask me."

"Ordered a pair of sneakers on 6/2. Got them on 6/7. Pretty fast service. Price is good too."

"I order 2 pair of sneaker an AND1(29.99) & a Reebok($19.99) and i used a $10 of $40 coupon. So final cost is $39.99 + (shipping)

Also it take like a week+ for them to shipped out the order and another 4day for the UPS to come. Also in the statues it said the Reebok is not ship out czu they out of stock so they only ship the AND1 out. THen 3day later my statues said they cancel my order..

Althought they charged the shipping $3.99 instead of $7.99. Also they took off $19.99.


"

"Recently I purchased a pair of shoes through the website. Upon arrival of my order, I realized that
they sent me 2 left shoes. Now I understand that people make mistakes, so I called them to make
arrangements for a new pair to be sent. The customer service representative was polite and apologize for the inconvience, she also reassured me that everything would be taken care of. But 5 days later, no call or delivery of the merchandise. I was extremely upset, which resulted in another call being made. During the duration of this call, the CSR advise me that no one has approved the return nor a new pair. I was so fed up that I made the decision to get a full refund. Bottom line, they have the worst customer service. Someone needs to advise them of the negative impact caused by lack of communication internally."

"ordered things thru finishline.com
hassle free. Just that taxes are high.
Things are shipped from other states, so I guess it takes a while to get delivered. BUt all the stuff are delivered and are exactly the things I ordered."