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"My order was shipped out the same day from Finish Line at Palm Desert Mall. The shoes arrvied in good condition. I had no problems with my order."
"I really cannot understand the bad reviews! Finish line has excellent prices and excellent customer service. I ordered a package on the 17th and it arrived two days later - without any kind of rush delivery added into the order! I was at camp the whole week and when I returned was extremely surprised at how fast the package came, and not to mention satisfied with the product. The tracking number they sent was also helpful even though not really needed as the package came so quickly. I highly recommend this store."
"It seems I had a similar experience with some other reviewers. I entered my address during checkout, but their system used my 2-year old address for shipping and the new one only for billing (I guess it was for "my convenience"). I immediately realized what happened (from the receipt page) and the story could have ended there - with just a badly designed checkout.I called and was told by a friendly CSR that I had to wait a few hours for the order to register. Later that day (Friday June 23) another friendly CSR told me she would call up the store and correct the address. She went on to tell me that even if she did contact the store and had them note the correct the address, neither changing the address or canceling and re-ordering is guaranteed, and I could make sure with UPS.Every day I would check the site for a tracking number. Next Wednesday I got a tracking number, but calling to UPS from Wednesday to Friday I was told they only had billing info, the store had not actually shipped the package so they could not help me...I left for the July 4th extended weekend and when I returned on the morning of July 5th, the shoes were already at the wrong address (where current residents claim they did not receive them - another story). Apparently they were shipped later on that Friday, one week after my original order, still with the wrong address.Apart from the $75, the shoe I wanted is sold out.So, the prices are good, but the checkout problems, the friendly but apparently powerless customer service along with slow shipping made this a really frustrating experience."
"Great price. Fast delivery. Product as advertised"
"I purchased two pairs of shoes from Finish Line last week. I received one pair in two days and the other in a week. The time depended on where the item was shipped from. Shoes were nicely packaged with original box, invoice, and receipt included. "
"Avoid this store at all costs. First off I made a purchase on August 16th, over $170 of clothes and shoes that eventually started to ship like a week later (slow initially).So each item seemed to come in a different box at a different time which was not a lot of fun to deal with since I have to drive to an office to pick my stuff up. Following this, by the time September rolled around, I still had not recieved three items from my order.I emailed them politely, recieved no response, then proceeded with two other polite emails following that over why part of my order says canceled and why they failed to tell me it. Finally a fourth email, following them charging my credit card, got their attention. After I threatened to dispute, they sent me a one line apology email over the lack of inventory.So then I was charged in full for shirts that were on sale if you bought 5, but three had been canceled. Just lovely.Following all of this, I called customer service and filed a complaint. I was on the phone for 20 minutes while she typed away what I said and she basically hung up on me afterwards, saying you won't recieve a response.So great, now I got charged a little too much, didn't get three items I really wanted, experienced the worst customer service I have ever seen, and finally I had to wait forever to get all the items they actually sent. Avoid this store at all costs, no matter what the deal is."
"Ordered a pair of shoes, order process was easy and clear, shipped when they said they would and arrived exactly as described. No problems at all!"
"THey sent me the wrong shoes and didn't even tell me, they never comfirmed email either, I have called and emailed left messages with the manager. And still no reply from them. I really dislike shopping at finishline.com their stores are even worst they have no clue what to do about this. ALso I paid shipping for this shoes I DONT WANT! I feel disappointed in this store very much I see why their stores are closing down left and right, bad customer service from online to instore."
"After reading past reviews here on Reseller Ratings, I was hesitant about purchasing from Finish Line. I couldn't pass up the opportunity to save 20 bucks on a pair of Mizuno Wave Rider 8's. I placed my order on the 26th and received my package two days later. They did everything right. Right style, right size, right price, and fast shipping. I would definitely make my purchase again."
"Ordered 5 pairs of sneakers nearly $300. They sent them to the wring address even though I put in a new address in my checkout. They claimed I never changed it and shipped to my old address from 8 months ago. Now I can accept this as a mistake eitherway, just help me fix it and get my order. They were absolutely 0 help, and told me it's not their problem as the manager told me "We're not responsible". I never did get my sneakers and had to dispute it through my credit card company. Poor poor service which is a shame since I have had a good experience in the past. "
"Ordered a pair of shoes after looking online for the best prices (Finishline was the cheapest), the transaction was made instantly and the shoes were shipped out in the promised 1-2 days, and arrived at my doorstep on the 7th day. Will definitely shop here again..."
"I really liked this stote a lot coz I have been ordering from this store past 2years and till now i have bought 4 pairs. The customer service is great. Shipping acurate on time No damages.. NO PROBLEMS in any asect. So I proudly represent this site to any one and I do shop from this site in future. Great deals all time.Thank you..."
"I thought the prices were good until I realized that after a week they still hadn't shipped. I called CSR to just cancel the order so I could buy shoes from somewhere else. The CSR told me my order should be cancelled. Two days later I receive notice that my package has shipped! In the end, I'm getting shoes after an 11 day wait...shoes which I had already cancelled! Piss poor if you ask me."
"Ordered a pair of sneakers on 6/2. Got them on 6/7. Pretty fast service. Price is good too."
"I order 2 pair of sneaker an AND1(29.99) & a Reebok($19.99) and i used a $10 of $40 coupon. So final cost is $39.99 + (shipping) Also it take like a week+ for them to shipped out the order and another 4day for the UPS to come. Also in the statues it said the Reebok is not ship out czu they out of stock so they only ship the AND1 out. THen 3day later my statues said they cancel my order.. Althought they charged the shipping $3.99 instead of $7.99. Also they took off $19.99. "
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