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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: #703, 555 Nathan Road, Hong Kong
    • Contact: support@fasttech.com
    • Phone: +852 3615-9948
    • Customer Support: +1 (845) 262-3440
    • Business Hours: Monday to Saturday, 9:30am to 5pm (Hong Kong Time - GMT +8)
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.65/10 8.65/10
    Chance of future purchase: Rating 7.40/10 7.40/10
    Shipping & packaging: Rating 5.79/10 5.79/10
    Customer service: Rating 6.85/10 6.85/10
    Return/Replacement policy: Rating 6.84/10 6.84/10

24,194 Customer Reviews

Rating 8/10
4/5
modified review posted

"Everything worked and was delivered as described. It did take a month for delivery, but I figured this was acceptable since it came from overseas and during the Christmas holiday."


Rating 10/10
5/5
modified review posted

"The products are very valueable, and the delivery was reasonably fast. Thank You"


Rating 10/10
5/5
modified review posted

"Great products at excellent prices."


Rating 10/10
5/5
modified review posted

"NO TAX LOWEST SHIPPING COST. "


Rating 10/10
5/5
modified review posted

"you have done everything I ask thank you"


Rating 2/10
1/5
modified review posted

"My first order. Got DOA items. Opened an online support ticket for a refund along with a return shipping RMA label. First they asked for pictures of the issue which I uploaded and here's the reply I got after 5 days of sitting in a support queue:

"Would you like to have refund or replacement sent in this case? We can ship replacement or issue refund when the item is returned back and shipping reimburse will be issued when we receive your shipping receipt or package photo for stamp shipped items. "

This should be self-explanatory for folks who are accustomed to amazon / eBay and don't want to waste their time with a China-based e-commerce startup company.
"

modified review Rep reply posted Jan-28-2015

FastTech, FastTech rep has responded

“Sorry to hear that.

Most of the items sold on FastTech.com are covered by FastTech Standard Return Policy, i.e. replacement can be requested within 6 months from date of shipment and refund within 45 days from date of delivery. This item is covered by the said warranty. For more details, please visit this page: http://www.fasttech.com/pages/standard-return-policy. According to the policy, we need to receive the broken item back before making refund or send you new replacement.

Thank you for your understanding.”


Rating 10/10
5/5
modified review posted

"good quality.
am satisfied
"


Rating 2/10
1/5
modified review posted

"Do not purchase nothing from them stay away!!!
These guys not only will take your money and take months to deliver but if you ever have a issue with return defective products (and you will ,quality just sucks) it will take forever just to tell you the warranty expired . To be precise the answer i got was " the Americans will buy anything we sell " , that says it all...
"

modified review Rep reply posted Jan-28-2015

FastTech, FastTech rep has responded

“Sorry about the wait.

Due to the production problem of replacement item, there was a delay for that and our staff was kept checking on it. Your replacement item is in stock now and we will ship it today or tomorrow. Please note that we have no control on the restocking time and can only urge our supplier to speed up the production process.

We apologize for the inconvenience caused.”


Rating 10/10
5/5
modified review posted

"Good prices and the quality is also okay. Very fast support."


Rating 10/10
5/5
modified review posted

"great rda 9/64 drill bit 14wrap 100 watts"


Rating 10/10
5/5
modified review posted

"Best store online, great customer service. One word, fabulous."


Rating 10/10
5/5
modified review posted

"??? ?????,???????? ???????,????? ???????)"


Rating 4/10
2/5
modified review posted

"Took over a month to get my product and the kayfun tank I got leaks everywhere it was garbage."

modified review Rep reply posted Jan-28-2015

FastTech, FastTech rep has responded

“Sorry to hear this issue.

We shall improve the quality control process. If you item is arrived DOA, the item is covered under FastTech standard return policy, i.e. replacement within 6 months after shipment and refund within 45 days after delivery. You can check more details at this page:
http://www.fasttech.com/pages/standard-return-policy

Feel free to contact our support team for more details.”


Rating 10/10
5/5
modified review posted

"Items arrived quickly and were as described, and you can't beat the price!"


Rating 10/10
5/5
modified review posted

"Never a problem. Always in stock. As fast a turn around as possible from singapore post to the us."


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FastTech is a merchant member
FastTech participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,909 merchant members.