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Stores > FastTech

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RatingsRating
Store InformationStore Info
Full Rating Profile
  • FastTech

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: #703, 555 Nathan Road, Hong Kong
    • Contact: support@fasttech.com
    • Phone: +852 3615-9948
    • Customer Support: +1 (845) 262-3440
    • Business Hours: Monday to Saturday, 9:30am to 5pm (Hong Kong Time - GMT +8)
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.35/10 8.35/10
    Chance of future purchase: Rating 7.74/10 7.74/10
    Shipping & packaging: Rating 6.63/10 6.63/10
    Customer service: Rating 7.26/10 7.26/10
    Return/Replacement policy: Rating 7.26/10 7.26/10

42,174 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-29

favorite

"in general, I like Fasttech"


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Verified Customer
Rating 8/10
4/5
2016-04-29

Not FAST but good TECH????

"Everything is very good. except for the duration of shipping."


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Verified Customer
Rating 10/10
5/5
2016-04-29

Coils on Time!

"I always use fasttech for items I don't need this second and 90% of the time my items arrive a lot faster than expected. This was no exception and I'll continue to purchase from them because of this."


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Verified Customer
Rating 8/10
4/5
2016-04-29

Good pricing.

"Im satisfied with the prices of the products. The delivery costs are minimal or non-existent. The delivery time is another thing. Im not very satisfied with it, but that's how free shipping is."


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Verified Customer
Rating 2/10
1/5
2016-04-29

Falsification & Low Quality

"Ordered a 200 mw 635nm laser pointer. Packing slip states that is what was sent. The manufacturer label on the units received indicates the laser is 650nm, not 635nm. The laser dimmed within 2w and is now useless. {The battery is fine.}
They want photos to explain my complaints. Had to read the label with a magnifying glass, so would need zoom lens. Plus, their site can only take a 2 MB upload. So they want it uploaded thru FB or some such. And taking comparative pix to try to show a dim beam seems pointless. Total BS!
"

Rep reply posted May-03-2016

FastTech, FastTech rep has responded

“Thank you for contacting us.

However regarding all the returning issue, we do require pictures or videos from our customers for us to understand more and help investigate the case as it is a necessary step of our return policy. Please find more information in FAQ on our website.

https://support.fasttech.com/faq”


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Verified Customer
Rating 8/10
4/5
2016-04-29

Good

"Good deal , Stock longer ."


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Verified Customer
Rating 10/10
5/5
2016-04-29

GOOD SHOP

"I took several years buying FastTech and I am delighted with them. A recommended shop with good prices and good customer service."


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Verified Customer
Rating 10/10
5/5
2016-04-29

very good

"So cheap.
Good quality
Fast delivery and easy yo use
"


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Verified Customer
Rating 10/10
5/5
2016-04-29

Everything Ok

"Shipping usually a bit quicker than expected
Products all working nicely
Payment via PayPal without any problem
"


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Verified Customer
Rating 4/10
2/5
2016-04-28

More like SlowTech

"You save like 20% off and then you wait at least 1 whole month. Not to mention they take their sweet ass time to ship the product. "

Rep reply posted Apr-28-2016

FastTech, FastTech rep has responded

“Thank you for contacting us.

However the order A031434760 is already cancelled and fully refunded on 3/14, it will not be processed in this case. Thank you for your understanding.”


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Verified Customer
Rating 4/10
2/5
2016-04-28

Damaged from improper packaging

"Item arrived damaged. It was improperly packaged for shipping. Going through support for an RMA approval took 2 weeks to be able to send it back to Fasttech. Still waiting for my replacement item to be shipped to me now 29 business days after my original order date of March 18,2016.

Thank you for replying Fasttech. My support ticket #Q0401BLKBW was started the day I received the item (27 days ago now).
"

This review was modified by Benpinet on April 29 2016 06:27:38 AM
Rep reply posted Apr-28-2016

FastTech, FastTech rep has responded

“Sorry to hear that.

Regarding the deflective issue, you need to submit a support ticket on our website. We will study the case and may offer you compensation. Sorry for any inconvenience caused.

https://support.fasttech.com/”


No Avatar

Verified Customer
Rating 4/10
2/5
2016-04-28

Disappointed

"Usually Fasttech are great, on this occasion their performance was below standard & expectations.
Products listed for sale were out of stock on 2 occasions, together with slow customer service response to amend the order and exchange the out of stock items for other products blew the delivery / shipping time out dramatically.

Tracking numbers provided upon dispatch from China also did not update with any information until the delivery was in actually in my home towns post office in Australia several weeks after despatch from Fasttech.
"

Rep reply posted Apr-28-2016

FastTech, FastTech rep has responded

“Thank you for your order.

We apologize for the delay as the item was temporarily out of stock. We will improve our connection with the suppliers and ensure a quicker restocking.”


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Verified Customer
Rating 8/10
4/5
2016-04-28

Time factor

"Very satisfied with merchandice,but it took 6 weeks to arrive."


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Verified Customer
Rating 10/10
5/5
2016-04-28

perfect

"high quality, professional service"


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Verified Customer
Rating 8/10
4/5
2016-04-28

snail mail

"Hi, i was satisfied with your produce but the 3 weeks delivery time was very poor mabye its not completly your fault but the carrier you use is not the best."


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