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Store InformationStore Info
Full Rating Profile
  • FastTech

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: #703, 555 Nathan Road, Hong Kong
    • Contact: support@fasttech.com
    • Phone: +852 3615-9948
    • Customer Support: +1 (845) 262-3440
    • Business Hours: Monday to Saturday, 9:30am to 5pm (Hong Kong Time - GMT +8)
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.47/10 8.47/10
    Chance of future purchase: Rating 7.30/10 7.30/10
    Shipping & packaging: Rating 5.87/10 5.87/10
    Customer service: Rating 6.84/10 6.84/10
    Return/Replacement policy: Rating 6.65/10 6.65/10

27,045 Customer Reviews

Rating 2/10
1/5
modified review posted

"My order shipped on Feb 9th and its march 23. Still haven't received it yet. Really starting to piss me off. "

modified review Rep reply posted Mar-25-2015

FastTech, FastTech rep has responded

“Sorry for the wait.

Please note that you have selected regular airmail during checkout, which takes around 30 working days for delivery typically and has no tracking number. Fasttech offers registered mail (faster shipping time) for free for order exceed $20 or otherwise $1-2 extra cost is needed. You are suggested to use this service in order to enjoy faster and reliable shipping next time. If you have not received the package within two week, we will send a replacement or issue refund at your choice.

Feel free to contact us when you have questions, we are always here to help.”


Rating 2/10
1/5
modified review posted

"Still waiting over a month and a half....airmail???"

modified review Rep reply posted Mar-25-2015

FastTech, FastTech rep has responded

“Sorry for the wait.

As you have selected the regular airmail shipping method during checkout, the estimated delivery time is up to 30 working days. This is as quoted on the checkout screen. Keep in mind that FastTech is located in Hong Kong as displayed on the contact us page, and that's where airmail packages originate.

We'd like to take this opportunity to explain that multiple shipping methods are available during checkout. You can find a list of our shipping methods and a comparison of them here: http://support.fasttech.com/FAQ/what-are-the-supported-shipping-methods

If your order is not received within two weeks, please contact with us.”


Rating 8/10
4/5
modified review posted

"Super long shipping process, but the low costs make it ok."


Rating 8/10
4/5
modified review posted

"product did come however i had a small issue that was my fault but they are not helping me resolve. the worst thing is it took them almost two months to ship the product to me which is unacceptable. I would rather pay more for prompt service."


Rating 8/10
4/5
modified review posted

"ok bud little slow shiping"


Rating 8/10
4/5
modified review posted

"Happy with the sales. Had a problem that first order arriving 2 weeks after second order. This had me thinking the order was lost. But it arrived in an acceptable time.
Staff were helpful in dealing with my inquiries.
Will buy from again.

Thanks
Stephen
"


Rating 10/10
5/5
modified review posted

"Just got to be patient with some delivery options "


Rating 10/10
5/5
modified review posted

"They were fast to ship with great emails."


Rating 2/10
1/5
modified review posted

"still have not received merchandise"

modified review Rep reply posted Mar-25-2015

FastTech, FastTech rep has responded

“Sorry for the wait.

As you have selected registered surface mail during checkout, the transit time is 45-60 days typically calculated from acceptance of the item. Your package was accepted by post office on 2015-02-27 as per tracking. Therefore, it's still within the time frame. If there is no delivery within two weeks, please contact our CS for help, we will send an inquiry to post office for your package. For future order, you can choose registered airmail which is more time-saving.

Thanks for your understanding and patience.”


Rating 10/10
5/5
modified review posted

"Very quick and easy, love the super cheap shipping too!"


Rating 6/10
3/5
modified review posted

"It took a while to get to my house but coming from China I didn't expect much less. So for that I give them three stars "

modified review Rep reply posted Mar-24-2015

FastTech, FastTech rep has responded

“Sorry about the wait.

According to your ordering record, your shipment was shipped on 2/9 and delivered on 3/5. Please note that the shipping time of USPS is between 10-14 business days and due to the bad weather condition in US in late January, the shipping time was delayed for 1-2 weeks. Fasttech do offer an express shipping such as EMS and DHL with shorter delivery time but extra cost is required.

Feel free to contact us when you have questions, we are always here to help.”


Rating 10/10
5/5
modified review posted

"Amazing company, tracking device great.
Very happy with all the help I got via email.
"


Rating 10/10
5/5
modified review posted

"Best china shop ever. Fast delivery to germany"


Rating 4/10
2/5
modified review posted

"I am unhappy with the time it took for delivery of the product and that the product was not exactly what was in the photo or description. "

modified review Rep reply posted Mar-24-2015

FastTech, FastTech rep has responded

“Sorry to hear that.

Fasttech describes all our product correctly with detail information. If your items are not as same as the description, please contact our CS staff by creating a ticket and we will offer you a help.

We apologize for the inconvenience caused.”


Rating 10/10
5/5
modified review posted

"As always very satisfied with the service and products"


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