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Full Rating Profile
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    • Address: #703, 555 Nathan Road, Hong Kong
    • Contact: support@fasttech.com
    • Phone: +852 3615-9948
    • Customer Support: +1 (845) 262-3440
    • Business Hours: Monday to Saturday, 9:30am to 5pm (Hong Kong Time - GMT +8)
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.73/10 8.73/10
    Chance of future purchase: Rating 7.63/10 7.63/10
    Shipping & packaging: Rating 5.86/10 5.86/10
    Customer service: Rating 6.64/10 6.64/10
    Return/Replacement policy: Rating 7.22/10 7.22/10

17,177 Customer Reviews

Rating 6/10
3/5
modified review posted

"Item took far too long to arrive"

modified review Rep reply posted Sep-19-2014

FastTech, FastTech rep has responded

“Thanks for your order.

According to the tracking, your order was place on 8/3 and was shipped on 8/9 via Singapore post and delivered on 9/12. The delivery time of Singapore post is between 10-14 business days and some time will be delayed by customs inspection.

Please feel free to contact us when you have questions, we are always here to help.”


Rating 10/10
5/5
modified review posted

"I am very satisfied, although it would be nice if things arrived a bit faster. I am not complaining, I still am a very satisfied customer and will order again from fasttech. "


Rating 10/10
5/5
modified review posted

"Sucks it took so long, but that's to be expected coming from half way around the world. Everything I ordered is what I wanted and it was in excellent condition. No complaints. "


Rating 10/10
5/5
modified review posted

"I am pleased to complete your service, speed of delivery and quality of the goods delivered. Sometimes consignment little late, but it's not your fault.

Orders number A080303825 is fully delivered.
"


Rating 6/10
3/5
modified review posted

"Wasn't happy with the wait for a product that didn't work. But the support team was quick to respond and was satisfied with previous orders. Will continue to shop with tjem for now."

modified review Rep reply posted Sep-19-2014

FastTech, FastTech rep has responded

“Sorry to hear that.

We will improve the quality control in future to avoid this happening again. Thanks for your support and Fasttech will keep providing the good products and services to all of our customers.

Feel free to contact us when you have questions, we are always here to help.”


Rating 10/10
5/5
modified review posted

"Its very great.... FastTech ist einfach der hit. Kanns nur weiter empfehlen. "


Rating 10/10
5/5
modified review posted

"cheap but still good quality items. Always deliver in under the timeframes promised. No surprises despite delivering from overseas. excellent company. am already recommending to all work friends."


Rating 10/10
5/5
modified review posted

"Always an easy order process. "


Rating 10/10
5/5
modified review posted

"Excellent..products and service !!
"


Rating 4/10
2/5
modified review posted

"Still waiting for my Order, my first order came fast it was great.
"

modified review Rep reply posted Sep-18-2014

FastTech, FastTech rep has responded

“Thanks for your order.

According to the tracking, your order was place on 9/5 and was shipped on 9/6 via Singapore post. It was despatched to overseas on 9/13. Please note that the delivery time of Singapore post is between 10-14 business days and it arrived in advertised time frame.

Please feel free to contact us when you have questions, we are always here to help.”


Rating 10/10
5/5
modified review posted

"Great service - as always"


Rating 10/10
5/5
modified review posted

"FastTech delivered the correct items on time. So nothing to complain about from my end. "


Rating 2/10
1/5
modified review posted

"Order date: July 04 2014. Two and a half months and the batteries are stuck, lost or were stolen at Philippines. FastTech's customer service just don't solve anything. Now, no batteries and no money. I feel I was robbed. FastTech? Never again!!

I rated the cost of FastTech's products and services as "Very High Priced" because that happens when you pay for something and receive nothing!!
"

modified review Rep reply posted Sep-18-2014

FastTech, FastTech rep has responded

“Thank you for your order. We are sorry for the waiting. Your order was shipped from our warehouse on 5th July via registered airmail by Philippine post which takes 20-25 business days for delivery. This shipping service is available for external battery shipment.

As per the tracking, the item has been sent to destination on 14th Aug.

This tracking won't be updated till the item clears custom in destination country and is handed over to the local post office for delivery.

We apologize for the shipping issue. We displayed the transit time of registered airmail via Philippine post as "20-25 business days typical" in checkout to reflect the fact that the post office can't guarantee definite delivery time.

While this happens, we will follow up the case for you via the ticket. We will send investigation request to the post office. If they verify this order as lost, we will refund or reship your order at your choice immediately.

Thank you for your understanding.”


Rating 10/10
5/5
modified review posted

"Great customer service. Very fast response to any questions. I will shop again with them very soon in the future. PS the best prices online!"


Rating 2/10
1/5
modified review posted

"They lie about shipping dates and continue to lie about shipping. This has been in air transport for 10 days, longest flight ever. They bottom line is they never shipped the items and refuse to issue a refund. Fraudulent Service."

modified review Rep reply posted Sep-18-2014

FastTech, FastTech rep has responded

“Thank you for your order. We shipped your order on 5th, 6th and 9th September while three packages separately, you can verify this by the package snapshot in your order details.

As per the tracking, all three packages have arrived in your country, and two of them are waiting for pick up since 18th September due to "No Authorized Recipient Available)". Please kindly contact your local post office to schedule the delivery or pick up the item. Otherwise it may get returned after the retention period expires.

If you have any questions further, please let us know freely via the ticket. Thank you for your understanding.”


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