We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.
"Please do not waste your time shopping from a corrupt resellers. Like you read everywehre, "when I declined the overpriced accessories they then claimed 2 items were not in and offering to buy the more expensive item" Hell is so close, why don't you go for a vacation there? And that was my Family experience."
I placed a $740 order on Wednesday, July 31, 2002. I received an email message from them asking that I call them to confirm the order. I called the next day at about 10AM. "Tony" was the salesperson I spoke to. He tried to sell me some other stuff I didn't care for. He told me that the order was going out on Friday, Aug. 2nd.
I sent several email messages to "Tony" and "info@familyphotoandvideo.com" asking for a tracking number since Friday, August 2, 2002. I finally heard from them Tuesday, Aug 6. Their email reply said that the order shipped Friday Aug 2nd.
I received my order on Tuesday Aug. 6. Never received a tracking number. I expect a tracking number if one is promised. I especially expect a tracking number if I order over $100 in merchandise.
Order arrived in very good condition, but "Tony" included a 4-year Mack warranty without my permission. I specifically told him over the phone I did not want it when we spoke on Thursday Aug 2nd., but he included the warranty anyway.
Buy from them at your own risk. "
This review was modified by annie-r on August 08 2002 02:03:58 AM
"I cannot recommend this company. I placed an order for a Canon G2 on a Thursday, needing the camera for a trip by the following Tuesday. The order was not received by Tuesday, due to the fact that they did not process the order in a timely fashion. This is despite the reassurances from the sales people that the order would be received by Tuesday, especially since I wanted 2 day air. Where the situation really fell apart was on Tuesday midday, where I spent almost one hour on the phone waiting to talk to someone, just trying to figure out my order status. Nobody seemed to know, and the web order status page was scant on details. I was on hold for a total of 40 minutes, and got hung up on 5 times. When I finally talked to someone who seemed to be in charge, he tried to talk me out of cancelling the order at length. Bottom line: the customer service when trying to troubleshoot an order is simply not good.
Additionally, beware of the 6% shipping charge, which I don't think is clear enough.
"They were super. The order did ship one day later than they originally thought, but it arrived flawlessly. I don't have a lot to say because I got exactly what I ordered, on time, and at a great price. Can't ask for more than that. I was hesitant at first because of what I've heard about NY camera places. They've definitely got me for a long term customer."
36,423 stores
1,205,198 reviews
5890 shoppers online now
Rating
Full Rating Profile
Visa / Mastercard
American Express
Money Order
Wire Transfer
Online Ordering Tracking
posted Aug-05-2002 
This review was modified by 
posted Jul-23-2002 
![Share](javascript:share_rating({"review_body":"I cannot recommend this company. <br><br>I placed a $740 order on Wednesday, July 31, 2002. I received an email message from them asking that I call them to confirm the order. I called the next day at about 10AM. \u0022Tony\u0022 was the salesperson I spoke to. He tried to sell me some other stuff I didn\u0027t care for. He told me that the order was going out on Friday, Aug. 2nd. <br><br>I sent several email messages to \u0022Tony\u0022 and \u0022info@familyphotoandvideo.com\u0022 asking for a tracking number since Friday, August 2, 2002. I finally heard from them Tuesday, Aug 6. Their email reply said that the order shipped Friday Aug 2nd. <br><br>I received my order on Tuesday Aug. 6. Never received a tracking number. I expect a tracking number if one is promised. I especially expect a tracking number if I order over $100 in merchandise. <br><br>Order arrived in very good condition, but \u0022Tony\u0022 included a 4-year Mack warranty without my permission. I specifically told him over the phone I did not want it when we spoke on Thursday Aug 2nd., but he included the warranty anyway.<br><br>Buy from them at your own risk. ","link":"http:\/\/www.resellerratings.com\/store\/Family_Photo_and_Video\/comment\/49123#comment49123","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Family_Photo_and_Video.jpg","store_name":"Family Photo and Video","username":"annie-r","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I cannot recommend this company.<br>I placed an order for a Canon G2<br>on a Thursday, needing the camera for a trip by the following Tuesday.<br>The order was not received by Tuesday, due to the fact that they did not process the order in a timely fashion.<br>This is despite the reassurances from the sales people that the order would be received by Tuesday, especially since I wanted 2 day air.<br>Where the situation really fell apart was on Tuesday midday, where I spent almost one hour on the phone waiting to talk to someone, just trying to figure out my order status.<br>Nobody seemed to know, and the web order status page was scant on details.<br>I was on hold for a total of 40 minutes, and got hung up on 5 times.<br>When I finally talked to someone who seemed to be in charge, he tried to talk me out of cancelling the order at length.<br>Bottom line: the customer service when trying to troubleshoot an order is simply not good.<br><br>Additionally, beware of the 6% shipping charge, which I don\u0027t think is clear enough.<br><br>","link":"http:\/\/www.resellerratings.com\/store\/Family_Photo_and_Video\/comment\/48110#comment48110","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Family_Photo_and_Video.jpg","store_name":"Family Photo and Video","username":"rkaras","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They were super. The order did ship one day later than they originally thought, but it arrived flawlessly. I don\u0027t have a lot to say because I got exactly what I ordered, on time, and at a great price. Can\u0027t ask for more than that. I was hesitant at first because of what I\u0027ve heard about NY camera places. They\u0027ve definitely got me for a long term customer.","link":"http:\/\/www.resellerratings.com\/store\/Family_Photo_and_Video\/comment\/43075#comment43075","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Family_Photo_and_Video.jpg","store_name":"Family Photo and Video","username":"nukazoid","rating":"5"}, "single");){kind=link}
"Please do not waste your time shopping from a corrupt resellers. Like you read everywehre, "when I declined the overpriced accessories they then claimed 2 items were not in and offering to buy the more expensive item"
Hell is so close, why don't you go for a vacation there? And that was my Family experience."