5/5

posted Feb-07-2003

"Stellar pre-sales. Extremely knowledgeable staff recommended less-expensive parts than I'd chosen given their experience that the more costly parts would not provide additional speed or stability.

Although their building/testing time takes around 3 weeks, they agreed to get my machine out the door in 2 weeks time, as I'd just been given a six-week runaround by one of their lesser competitors (Alienware - must to avoid, trust me.)

So far I am extremely happy with every aspect of my experience with Falcon Northwest. Additionally, all the reviews I've read here and on ResellerRatings, Epinions, etc, have been virtually all positive for those who have actually purchased/received a machine."

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Mar-22-2002

"It should be emphasized that Falcon has two very different products, the Mach V and the Talon. The Mach V is better, faster, much more expensive, and takes longer to receive because they are custom and not premade. I wouldn't recommend the Mach V or any cutting edge computer because of its very high price. I bought two Talons a year apart. They both cost $1100 and were pretty much the same parts I would have chosen in building one from scratch, but the warranty and Falcon expertise was worth it. I have a Dell at work with similar components, and my Talon runs rings around it.
The company assembles computers, so I don't blame them if components fail. In the first year, the CPU and mouse failed. The keyboard had a shift key that got stuck, and the CD drive had a glitch that closed the drawer for no reason. All were replaced free and quickly under warranty, no problem, with parts as good or better than the original.
The second system shipped from Oregon to NY, and UPS shipped it back because I had it delivered to work and didn't have the company name on the box. Falcon sent me a different system rather than the one that had criss-crossed the country, even though it was not their fault in any way. Tech support is difficult to get on the phone, but they do call me back pretty soon, and emails get answered the same day or the next, even questions not having to do specifically with their computer. I am very satisfied or why else would I buy from them twice?"

comment! report?

Is this review?… Helpful Cool Share