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posted Jul-09-2007 
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![Share](javascript:share_rating({"review_body":"My experience with this company has been nothing but the best. Matt and Cathy went above and beyond the meet my needs and see that the items that I ordered were satisfactory. I would do business with these people anytime I need their product. Great work. Donald","link":"http:\/\/www.resellerratings.com\/store\/Factory_Direct_Cellular\/comment\/323860#comment323860","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Factory_Direct_Cellular.jpg","store_name":"Factory Direct Cellular (Zencentric)","username":"dsoakes","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This CO is a ZERO. If you order from this CO after reading reviews,Your Fault. Cannot even contact this co. They will not answer at all","link":"http:\/\/www.resellerratings.com\/store\/Factory_Direct_Cellular\/comment\/320066#comment320066","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Factory_Direct_Cellular.jpg","store_name":"Factory Direct Cellular (Zencentric)","username":"okpapa","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Charged 2.95 cents to ship a package that cost 41 cents to ship - Sent the wrong color and refused to rectify the situation - the choice of color is no longer on the page and no where does it say they choose the color. ","link":"http:\/\/www.resellerratings.com\/store\/Factory_Direct_Cellular\/comment\/317045#comment317045","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Factory_Direct_Cellular.jpg","store_name":"Factory Direct Cellular (Zencentric)","username":"snowtigr","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a battery on 4\/11\/07, after many attempts to get status, I was told it is in the mail,also was told the mail is runnig slow, while i am receiving other mail on time,this has been a hectic experience. it was received 5\/11\/07<br>post marked 5\/8\/07 (it is RETURN TO SENDER)","link":"http:\/\/www.resellerratings.com\/store\/Factory_Direct_Cellular\/comment\/315306#comment315306","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Factory_Direct_Cellular.jpg","store_name":"Factory Direct Cellular (Zencentric)","username":"TELETECH","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Customer service contact is possible only by e-mail, Factory Direct Cellular did not respond to e-mails or faxes regarding order status, and then shipped order several weeks late.","link":"http:\/\/www.resellerratings.com\/store\/Factory_Direct_Cellular\/comment\/307893#comment307893","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Factory_Direct_Cellular.jpg","store_name":"Factory Direct Cellular (Zencentric)","username":"drdul","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I wrote the message at the bottom right before the postman brought my order to my home. I must say that everything was packed together and the delivery was very quick with respect to the time I made payment. So I\u0027ll have to give high marks for my experience with this vendor, but I do wish they would fess up and have a phone contact and a street address instead of only an email and a PO Box. But I\u0027ll leave what I said below just to show the seller how what these rating people write can do to your thinking as a buyer.<br>--------------------------------------------<br>DEAR GOD WHAT HAVE I GOTTEN INTO????? I am very afraid now that they have my money and I\u0027m in the process of waiting for the products to arrive. Most of the items won\u0027t cause damage tomy cell phone, but the software package I should be getting could be some copied, crap clone for all I know until it gets here. If it\u0027s not a factory sealed box with factory sealed CD, etc., I will be back to REALLY express my feelings about this company. I wish I had seen this BEFORE I ordered. Keeping my fingers crossed.","link":"http:\/\/www.resellerratings.com\/store\/Factory_Direct_Cellular\/comment\/295985#comment295985","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Factory_Direct_Cellular.jpg","store_name":"Factory Direct Cellular (Zencentric)","username":"MerlinFL","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Never ever buy anything from this retailer. I emailed them 3 times about my missing order and they responded the first two times saying that the battery was in the mail. The last time I emailed they didn\u0027t respond. I am now reversing the charges on my credit card.","link":"http:\/\/www.resellerratings.com\/store\/Factory_Direct_Cellular\/comment\/284523#comment284523","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Factory_Direct_Cellular.jpg","store_name":"Factory Direct Cellular (Zencentric)","username":"gwaiss","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I would warn anyone against purchasing from this \u0022merchant\u0022. Ordered two cell phone batteries, receive no e-mail confirmation, no shipping confirmation, but they were able to charge my credit card. Have now disputed the charge. Telephone number provided on credit card authorization not in service. Telephone number off website registrar notin service. Address for returns is UPS drop box. Company owner apparently one Charles Shunshing Tsang. Better Business Bureau has more than 160 complaints. Be afraid. Be very afraid.","link":"http:\/\/www.resellerratings.com\/store\/Factory_Direct_Cellular\/comment\/279136#comment279136","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Factory_Direct_Cellular.jpg","store_name":"Factory Direct Cellular (Zencentric)","username":"bff426","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased two cellphone batteries and a leather case. They arrived quickly, no problem there, but there was something wrong with the battery and it FRIED my cellphone. I have had to replace my cellphone. I am in process of trying to get a refund; from what I\u0027ve read on this site, I\u0027m not holding out much hope.","link":"http:\/\/www.resellerratings.com\/store\/Factory_Direct_Cellular\/comment\/270182#comment270182","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Factory_Direct_Cellular.jpg","store_name":"Factory Direct Cellular (Zencentric)","username":"worldwidedeb","rating":"1"}, "single");){kind=link}
"I ordered an extended life battery and cover combo on August 8th. It took me 2 e-mails and a month before I got my order. After the second e-mail I was told it was shipped and probably got lost in the mail. Amazingly, after they said they would send it out a second time I received my order. After seeing other reviews I think they only sent it out once."