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  • FCP Euro FCP Euro Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.53/10 8.53/10
    Chance of future purchase: Rating 9.42/10 9.42/10
    Shipping & packaging: Rating 8.93/10 8.93/10
    Customer service: Rating 9.46/10 9.46/10
    Return/Replacement policy: Rating 9.46/10 9.46/10

1,279 Customer Reviews

Rating 10/10
5/5
2016-05-22

on tme - as promised

"Goods arrived in a timely manner and actually exceeded my expectation for the quality if the material. Thanks!"

This review was modified by leenoleen on May 22 2016 07:21:51 AM

Rating 2/10
1/5
2016-05-20

Shipping ****

"Place a order Sunday hoping I am gonna have it by Wednesday or Thursday!!! Call them in Friday they haven't even ship the item.... What a bunch of idiots.. "

This review was modified by Sindrako on May 20 2016 10:11:41 AM
Rep reply posted May-27-2016

A rep from FCP Euro, Pam Marsden, has responded

“Dragan,
Thank you for your feedback. I am very sorry that there was a delay with your order. It seems like it was held up on our end and then shipped incorrectly by our vendor.

I can assure you that we take situations like this extremely serious and have already corrected what happened to your order so this does not happen again.

As a gesture our service advisor that you spoke with did issue you a customer credit to use towards any future orders should you decide to give us another try.

I do sincerely apologize for the frustration this has called.
Sincerely,
Pam Marsden
Customer Service Manager”


Rating 10/10
5/5
2016-05-19

Simply the best!!

"I have never been disappointed with FCP Euro. High quality parts at a competitive price, plus free shipping (for orders over $50) and their lifetime warranty on everything they sell makes for an unbeatable combo. Highly recommended for your euro car needs."

This review was modified by Chisel86 on May 19 2016 06:44:26 AM

Rating 10/10
5/5
2016-05-17

# R144523502

"I am very happy with my item and I'm going to order again from you in the near future. Thank you!"


Rating 10/10
5/5
2016-05-11

As always... Great

"As always a pleasure to shop in this website"

This review was modified by Jonasrf on May 11 2016 06:47:02 AM

Rating 10/10
5/5
2016-05-11

FCP Euro- My go to Volvo Store

"Volvo S70 260,000 on the OD and FCP has been there with hard to find parts that Local places just don't have."


Rating 10/10
5/5
2016-05-10

Perfect price and service

"FCPEuro provides exceptional service, combined with reasonable price and lifetime warranty. That makes them my first choice for VW spare parts."

This review was modified by Pegolea on May 10 2016 05:54:42 AM

Rating 10/10
5/5
2016-05-08

Best customer service around

"I ordered a part and returned it because I ordered the wrong parts. The entire time, customer service was a dream and they stand behind their products without a doubt. "

This review was modified by Vietec on May 08 2016 05:21:35 AM

Rating 10/10
5/5
2016-05-07

Great Support and Service

"Been customer of FCP from over 5 years and always enjoyed their professional communications skills, good support on part fitments, excellent rates on shipping. "

This review was modified by Kammran on May 07 2016 01:01:45 AM

Rating 10/10
5/5
2016-05-05

If the shoe fits then where it.

"I bought a new pcv replacement kit for my, 96 Volvo 850 glt cause it was gushing oil from fcp and at first I was afraid things wouldn't fit or I'd be missing a part of two, but it had every part it said it would come with! and even a few extra I couldn't figure out what to do with? all the main vital parts were genuine Volvo parts! with the exception of the gasket but now my car runs better then it ever has and it doesn't leak a drop thanks a bunch fcp will definitely recommend you to my friends with BMW's and Audi's. I couldn't be more happy with my purchase "

This review was modified by Tony850 on May 05 2016 12:21:11 PM

Rating 10/10
5/5
2016-05-04

Always a good experience!

"I have been utilizing FCP Euro for Volvo car parts for several years....terrific website, DIY articles and videos, friendly and knowledgeable sales personnel, competitive prices, sales, fast shipping and good return policy. Anyhow....top notch!"

This review was modified by archer111 on May 04 2016 06:46:54 AM

Rating 10/10
5/5
2016-04-28

FCP Euro is a savior

"great customer service very knowledgeable and patient. Fast shipping and competitive pricing."

This review was modified by DominantS8 on April 28 2016 07:07:05 AM

Rating 10/10
5/5
2016-04-27

Great, Speedy Customer Service and Support!!!

"They know their products.
They know your car.
They aren't afraid to give advice and they want you happy!

I have a '99 V70 Manual Base that just ticked over 198,000. I am the third owner trying to put her back together. (The last was a surfer...or so it seems with sand everywhere, a seat-buried surfing magazine... and lots of roof scratches.) I have ordered numerous things over many shipments in the past few months from FCP Euro.

Their products have never let me down.
Their prices are competitive or better.
They upgraded parts at no charge when the ones they listed and I ordered ended up not in stock AND refunded shipping charges when, once, confusion arose on such.

They are a classy, serious operation with an emphasis on helping the customer.

...very satisfied and will definitely keep heading back!
"

This review was modified by Cyclesingsleep on April 27 2016 08:19:30 PM

Rating 10/10
5/5
2016-04-26

Great Service

"I had a missing bolt from my shipment and they shipped the whole part again for free"

This review was modified by Nawwar on April 26 2016 05:53:40 PM

Rating 8/10
4/5
2016-04-25

Duped into paying air money for ground service.

"Their site indicated I would need to pay for 2nd day air for me to get the package in 2 days. Paid for 2nd day air shipping. They shipped it ground and it got here in 2 days anyway. When I asked them about it all they had was excuses. I don't plan on ordering from them again.

Edit: Pam from FCP refunded the additional shipping cost.
"

This review was modified by deimosian on May 02 2016 09:33:17 PM
Rep reply posted Apr-25-2016

A rep from FCP Euro, Pam Marsden, has responded

“Howard,
Thank you for your feedback. I am very sorry that the person you spoke with about this issue did not clarify on why your order was received in the 2 day time frame with UPS Ground.
I can assure you that we never want our customers to have the feeling you have.
In order to guarantee a delivery time frame we do tell our customers that they should order by that shipping method they need the order to arrive by.
We did ship your order via UPS ground and it did arrive in the 2 day time frame however UPS Ground typically takes 1-5 business days for delivery and is only a guarantee it will arrive within the 5 business days. It is not our intention to to advise you to pay for expedited shipping and then ship it as a regular order. We want you to receive your order in the time you actually requested it by. I am going to look into this here at my end as to why this was changed to UPS Ground. In this situation, thankfully, your order did arrive in the 2 day time frame however it could have taken the full 5 days with UPS Ground.
In the meantime, I am going to refund you the full amount of the shipping and handling charge you paid. You should see this refund back to your original method of payment within 24-48 hours.
If you have any questions, you can reach me directly at 860-388-9001 ext 306 or pam.marsden@fcpeuro.com
Sincerely,
Pam Marsden
Customer Service Manager”


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