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Stores > FCP Euro
  • FCP Euro FCP Euro Elite Status

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    Shipping options

    • option not available UPS Ground
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    • option not available International
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    Online Ordering

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.75/10 8.75/10
    Chance of future purchase: Rating 9.92/10 9.92/10
    Shipping & packaging: Rating 9.67/10 9.67/10
    Customer service: Rating 9.90/10 9.90/10
    Return/Replacement policy: Rating 9.82/10 9.82/10
Voice your opinion! Review FCP Euro by clicking a star below.
Rating 10/10

Super Fast Delivery at Competitive Price

"Look no where else but FCP, super fast service and delivery with all items nicely packed and in order. All items competitively priced and with life time warranty. "

This review was modified by DaveLim on August 03 2016 06:12:32 PM

Rating 10/10

Fully satisfied with my order

"Purchased struts and associated hardware for my BMW 5-series. They had very competitive prices, and then had a weekend 10% off sale. SOLD!

My purchase was shipped out immediately. Oh yea, I got free shipping too. Delivery was prompt.

The only problem with my order was that they forgot a couple of items when they initially shipped. To their credit, they discovered the error and immediately shipped those missing items, informing me and providing me with a second tracking number (this happened while the initial shipment was still in transit). I still got my complete order in less than a week of placing the order.

Rating 10/10

Great Service!!

"I had ordered a windshield fluid reservoir cap for my older Mercedes. Apparently Mercedes made two different sizes for my model/year and it was not obvious. I got sent the wrong size and one call to FCPEuro and they got the new one out to me at no cost for shipping/returns and ZERO hassle for me. Dan was the name of the guy that helped me. He was excellent."

Rating 10/10

FCP is great!

"FCP Euro ships fast, their customer service is excellent, they have an excellent selection of parts. "

This review was modified by CaptJack84 on August 01 2016 09:33:58 AM

Rating 10/10

Best Site for BMW parts

"They have competitive pricing and their customer service is top notch. They are very quick to reply and are there when you need help. Dan Turbert was a huge help. I will be a customer for as long as I have a BMW. "

This review was modified by serg12 on July 22 2016 11:35:37 AM

Rating 10/10

Great autoparts source

"Highly recomennded based on my purchase of two Bilstein shocks. On time, as promised, great commnication and good value."

This review was modified by KASweden on July 21 2016 02:27:10 PM

Rating 10/10

Incredibly fast and accurate service.

"My timing belt broke and I needed a tool to remove my harmonic balancer. These folks had the tool I needed for a fair market price and they shipped it fast. I'd use them again. "

Rating 10/10

Mr Folley of FCP Euro Goes Beyond the Norm of other Suppliers to Find the BMW P/N for Injector Connector Backshells

"I do not normally have time to leave reviews but the exceptional customer service of FCP Euro warrants a huge kudos. Years ago shortly after the dealer replaced an injector, I started getting misfires. Upon careful inspection, I noticed that ALL of the injector connector secure clip have been broken off (presumably from just yanking on the plastic backshells). I could not find a p/n for just the backshells but Mr Folley had a harness in stock and after a visual inspection provided me just those backshells which is around a $350 savings over buying a replacement harness. And this doesn't even include the labor cost/ hassle of replacing the harness."

Rating 2/10

Bad client support !!

"Very dissatisfied with the way my last order handled. To the point that I decided
to cancel the same.

Rep reply posted Jul-19-2016

A rep from FCP Euro, FCP Euro, has responded

Thank you for your feedback. I am very sorry that your order was handled in this manner. At times older Volvo parts can be tricky to source and at times there is a delay when they are coming straight from Germany. We pride ourselves in our service and we did not provide a high level of service to you with this transaction. I do apologize that you were not asked if you would still like the other parts shipped right away and I have addressed this with our team so that this does not happen in the future.
I do apologize for any inconvenience and frustration this caused you. I have issued a $25 customer credit to your account should you decide to give FCP another chance to earn your business.
Please feel free to reach out to me directly with any questions or feedback as I would be more than happy to assist you.
Pam Marsden
Customer Service Manager, FCP

Rating 10/10

Trustworthy BMW parts

"I go almost nowhere else for BMW parts for my wife's 2011 328i because I only want BMW genuine parts and FCP sells them for far less than the dealer"

Rating 10/10

Toy Catalog Heaven

"You can't go wrong with FCP, just check out there Lifetime Warranty (even on normal wear items). I really like the Rated Comments by a multitude of other FCP customers. These ratings and comments help me make my final buying decisions, or if I have a question, I just give them a call.
Their helpful videos have provide guidance on how to perform certain tasks, Thank You!

This review was modified by doyle_bean on August 11 2016 01:58:08 PM

Rating 10/10

Premium service

"Despite living on the far side of the planet, I always get the best service and speediest delivery from FCP. They also keep me informed of best buys and max quality products - so this is where I shop first. Well done team - and thanks again."

This review was modified by Kilroynz on July 17 2016 02:22:34 PM

Rating 10/10

Alu fine brushed CIC

"Recently bought a new Alu fine brushed center console for the CIC since I've upgraded the NAVI. BMW in Germany couldnt deliver untill september, so lucky I found this in the US :) Receieved excellent service, price was good and shipping was fast to Norway! :)

Recommended seller for sure :)

This review was modified by devestator on July 16 2016 04:14:13 AM

Rating 10/10

Best customer and warranty service ever!

"Well, how can I start this review? Simple: Best customer and real lifetime warranty ever!!!!

My story is like this: I bought some parts for my car about a year ago, but for some reason I didn't have the time to use one of them, which was a filter kit for a bmw transmission, until a week ago when I did a refresh of my trans fluid and filter.

Quality was very good, except for the gasket that came with it. It failed the very same day, I noticed because it was dripping all over the garage from the border.

Anyway, I went to their website and wrote an email to see if they had another kind of gasket to redo the job, and Ralph (a CSR) told me it was a kit, so if I wanted to return it, then they would send another replacement, however, the filter it's ok, the thing that failed was the gasket, and removing it means most of the time, destroy it, so it won't make any sense.

The very same day he came back to me to say they credited me AND immediately they shipped the FULL KIT with filter and all, no more questions or RMA's.

So, what can I say?! I was impressed!!! I wasn't expecting that, I just wanted to see if they had another kind of gasket to see if I could get a replacement, even if I needed to buy it again, and remember it happened almost A YEAR LATER of the original purchase date!

I've never ever experienced a service like that before. They're beyond a business, they're committed to the have long term happy and returning customers and I am one of them now.

Thank you FCP team, and thanks a lot Ralph!

This review was modified by JohanB on July 15 2016 10:35:14 AM

Rating 10/10


"The staffs in fcp is super accomadating to all my requests and very patient to answer all my queries about the product that I have bought.. I would like to specially thank Kyle Bascombe for his patience in assisting me. Appreciate his help a lot "

This review was modified by Rwidja1 on July 14 2016 06:54:38 PM

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