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  • FCP Euro FCP Euro Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.75/10 8.75/10
    Chance of future purchase: Rating 9.79/10 9.79/10
    Shipping & packaging: Rating 9.57/10 9.57/10
    Customer service: Rating 9.57/10 9.57/10
    Return/Replacement policy: Rating 9.88/10 9.88/10
Rating 2/10

Bad client support !!

"Very dissatisfied with the way my last order handled. To the point that I decided
to cancel the same.

Rep reply posted Jul-19-2016

A rep from FCP Euro, Pam Marsden, has responded

Thank you for your feedback. I am very sorry that your order was handled in this manner. At times older Volvo parts can be tricky to source and at times there is a delay when they are coming straight from Germany. We pride ourselves in our service and we did not provide a high level of service to you with this transaction. I do apologize that you were not asked if you would still like the other parts shipped right away and I have addressed this with our team so that this does not happen in the future.
I do apologize for any inconvenience and frustration this caused you. I have issued a $25 customer credit to your account should you decide to give FCP another chance to earn your business.
Please feel free to reach out to me directly with any questions or feedback as I would be more than happy to assist you.
Pam Marsden
Customer Service Manager, FCP

Rating 10/10

Trustworthy BMW parts

"I go almost nowhere else for BMW parts for my wife's 2011 328i because I only want BMW genuine parts and FCP sells them for far less than the dealer"

Rating 10/10

Toy Catalog Heaven

"You can't go wrong with FCP, just check out there Lifetime Warranty (even on normal wear items). I really like the Rated Comments by a multitude of other FCP customers. These ratings and comments help me make my final buying decisions, or if I have a question, I just give them a call.
Their helpful videos have provide guidance on how to perform certain tasks, Thank You!

This review was modified by doyle_bean on August 11 2016 01:58:08 PM

Rating 10/10

Premium service

"Despite living on the far side of the planet, I always get the best service and speediest delivery from FCP. They also keep me informed of best buys and max quality products - so this is where I shop first. Well done team - and thanks again."

This review was modified by Kilroynz on July 17 2016 02:22:34 PM

Rating 10/10

Alu fine brushed CIC

"Recently bought a new Alu fine brushed center console for the CIC since I've upgraded the NAVI. BMW in Germany couldnt deliver untill september, so lucky I found this in the US :) Receieved excellent service, price was good and shipping was fast to Norway! :)

Recommended seller for sure :)

This review was modified by devestator on July 16 2016 04:14:13 AM

Rating 10/10

Best customer and warranty service ever!

"Well, how can I start this review? Simple: Best customer and real lifetime warranty ever!!!!

My story is like this: I bought some parts for my car about a year ago, but for some reason I didn't have the time to use one of them, which was a filter kit for a bmw transmission, until a week ago when I did a refresh of my trans fluid and filter.

Quality was very good, except for the gasket that came with it. It failed the very same day, I noticed because it was dripping all over the garage from the border.

Anyway, I went to their website and wrote an email to see if they had another kind of gasket to redo the job, and Ralph (a CSR) told me it was a kit, so if I wanted to return it, then they would send another replacement, however, the filter it's ok, the thing that failed was the gasket, and removing it means most of the time, destroy it, so it won't make any sense.

The very same day he came back to me to say they credited me AND immediately they shipped the FULL KIT with filter and all, no more questions or RMA's.

So, what can I say?! I was impressed!!! I wasn't expecting that, I just wanted to see if they had another kind of gasket to see if I could get a replacement, even if I needed to buy it again, and remember it happened almost A YEAR LATER of the original purchase date!

I've never ever experienced a service like that before. They're beyond a business, they're committed to the have long term happy and returning customers and I am one of them now.

Thank you FCP team, and thanks a lot Ralph!

This review was modified by JohanB on July 15 2016 10:35:14 AM

Rating 10/10


"The staffs in fcp is super accomadating to all my requests and very patient to answer all my queries about the product that I have bought.. I would like to specially thank Kyle Bascombe for his patience in assisting me. Appreciate his help a lot "

This review was modified by Rwidja1 on July 14 2016 06:54:38 PM

Rating 10/10

Outstanding Service there Just OutRagiouse :::::::::::::::::::::::::::::::::::::::::::

"Quick response time answered all my questions lol , the parts worked better then the Dealership , which is very funny aka quality parts my a** you would expect more from the dealership lol , FCP Eurothey put the "H" In the word HURT on them when it came to the quality and delivery time of the part I ordered... You Guys Rock thank you so much ,,, My car is my Baby as my kids are my future but my car is my outlet , Being Disabled Vet USMC of 16yrs I served , and so do you guys with pride thank you so much... Keep up the Excellent work...Oh-----Rahhhhhhhhhh!
Sorry this tookso long to write , I dont get on the net much, OSS....

Rating 10/10

Great source for BMW parts

"Very competitive prices and fast delivery"

Rating 10/10

no more ignition problems

"I was glad FCP had the bmw OEM lock housing and key tumbler. It was also on sale which made it so much better. I never have to worry because FCP has an awesome warranty on all their parts. Thanks to everyone at FCP for great customer service and having the parts I need for my BMW and Volvo."

This review was modified by zoony22 on July 08 2016 10:18:07 AM

Rating 10/10

Fast shipping and No hassle returns

"I ordered a pair of HD shocks and it didn't fit well on my ML320. Contacted FCP to return it and received full credits to reorder the OEM made. Fast shipping and life time warranty. It's like my virtual parts warehouse."

This review was modified by LC193 on July 05 2016 03:59:27 AM

Rating 10/10

FCP Euro is the real deal

"I buy my parts online from 2 retailers, FCP Euro and German Auto Parts. Both are close to where I live in the northeast U.S. I've been using FCP recently because their prices are a bit better than GAP and delivery is just as fast. You also have a bit more choice for a specific part with varying prices. Phone staff are all professional. Highly recommended. You won't be disappointed ordering from them. "

Rating 10/10

I dont know how they did it

"I ordered parts on Thursday evening from FCP in Chicago and were delivered on Friday in California to my door- was no expecting items for at least 5-7 days- didn't opt for any special shipping in fact used the orders over $49 ship for free offer .If this is how there going to provide service I will order everything from them starting now !!"

This review was modified by brad01 on June 24 2016 05:25:31 PM

Rating 10/10

Best prices, best service. No nonsense bmw parts

"Email support from FCP was prompt and polite, parts were genuine, and they shipped very quickly whilst having the best price. Zero complaints. "

Rating 10/10

Fast Delivery & Fairly priced

"Buying internationally the biggest issue is always freight.
FCP Euro have a good system which determines a fair price depending on product weight & dimensions.
If the freight charge is a bit high you can also contact them (as I have) and they can manually look at the order and determine a more accurate freight cost.
Really good!

This review was modified by pablorenato on June 23 2016 01:35:39 PM

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FCP Euro is a merchant member
FCP Euro participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,446 merchant members.