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Stores > FCP Euro
  • FCP Euro FCP Euro Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.21/10 9.21/10
    Chance of future purchase: Rating 9.68/10 9.68/10
    Shipping & packaging: Rating 9.29/10 9.29/10
    Customer service: Rating 9.66/10 9.66/10
    Return/Replacement policy: Rating 9.33/10 9.33/10
Voice your opinion! Review FCP Euro by clicking a star below.
Rating 10/10
5/5
2017-04-03

Best customer service experience EVER.

"I'm international heavy buyer on S.Korea. (not just car parts.)
You know, most of reseller are enough good before issues caused.

I had have experienced some trouble in lots of online shopping mall for 10 years.
But FCP Euro's customer service is the best.
They didn't say 'NO' and they thought on my stance.

A month ago I ordered 4 Sachs struts,(2 front, 2 rear) but 1 strut came wrong. (3 front, 1 rear)
In that situation, national buyer are OK. Just return and receive again.
But if you are international buyer, it's very complicated situation.
If you return, it'll cost about 2/3 price of a strut($110).

Do you know what was the FCP Euro's choice?
First, they were full refund wrong strut without return. ($110)
Second, they sent me again instantly, rear strut for free.

As a result of this customer service, I'm follower of the FCP Euro.
After that service, I ordered another parts over $300.

If you find Europion car parts reseller, I strongly recommand FCP Euro.
"


Rating 10/10
5/5
2017-04-02

Consistently great service

"Excellent service, broad selection, competitive prices and prompt delivery!"


Rating 10/10
5/5
2017-04-02

FCP Euro

"They never let me down when it comes to parts for my BMW"


Rating 10/10
5/5
2017-04-02

Excellent Service!

"Excellent Service for me. "


Rating 10/10
5/5
2017-04-01

How all companies should be!

"Straight up hands down the best company I have dealt with! Great products and prices that can't be beat! Very knowledgeable and what can you say about a lifetime warranty! Highly recommend! "


Rating 10/10
5/5
2017-04-01

good price, good parts

"Everything fit and worked like it should. the price was very good. I'm very happy with this order."


Rating 10/10
5/5
2017-04-01

Great service, great prices

"Hello, I had a great experience dealing online. This was my first purchase. Looking forward to more. Thank you"


Rating 10/10
5/5
2017-03-27

A Great Experience

" This part was ordered, because of price and the warranty. The bonuses are free shipping and it's an OEM part.



"


Rating 10/10
5/5
2017-03-26

Great price on OEM parts. Fast shipping.

"I needed a OEM wheel to replace a cracked rim. They had what I needed and got it to me within a few days for a reasonable price. "


Rating 2/10
1/5
2017-03-24

Better Price for worst shipping and service.

"In short, don't expect your order to ship out quick through this company. Even after selecting an upgraded faster shipping cost. The company apparently ships things out the next morning on orders from what I was told on the phone however a shipping label wasn't even created until the next afternoon...

Order parts from here and ECS Tuning at the same time. A few hours later I already have a tracking number and parts being shipped out from ECS Tuning, meanwhile nothing from FCP Euro Motorsports...

A few more hours go by and I decide to give them an email. I get a response and told my order was still being processed because a potential fraud purchase, their explanation being a lot of fraud orders had come from my area. I get it Atlanta is bad but really, I guess as bad as getting something shipped out from this place. In their response back they said I needed to call to verify my order.

So, I called and the guy on the phone I spoke with literally just asked me for my name, address and saw I was calling with the phone number I listed to make the purchase. I don't know how that really verified a potential fraud purchase since didn't ask any billing information but ok...... Anyways, where things are now looking very fishy, on the phone the guy said I should have received an email that I need to contact them but they obviously didn't send that so they had no further excuses or explantation here... Also, the guy on the phone told me my package would not be shipped out that day that it would be done in the mornings through them, whatever I guess thats how their pick ups are. Well a day and a half later in the afternoon a shipping label is created, in the AFTERNOON, even though shipping is handled in the morning?... 2 days later and it still hasn't been picked up from them.

I would understand if I did the free shipping but I decided to upgrade to the shipping provider I like. But here I am Two days later on a Friday looking to do a weekend project, but will not be able to, all for saving a small amount on some M Control arms... Well as they say you get what you pay for, and the saving I got on these paid for me having to waste more time. Going through this company was a horrible idea. If you have time to sit around and wait for products, go with these slow pokes. If you want something done fast and smooth run away from this company. Spend the extra on getting something done in a timely manner.

ECS Tuning and Bimmerworld ship products same day out if they are in stock. There is no lost of time from things being transferred in the order process. This place it look looks like things dont ship out until 2 day later. Or from what the person said on the phone on the next "morning" aka shipping label created next afternoon.. lol.
"

Rep reply posted Mar-25-2017

A rep from FCP Euro, FCP Euro, has responded

“Stewart,

My name is Joe Coppola I am the operations manager at FCP Euro. First I would like to apologize for any inconvenience you have experienced with your most recent order.

I wanted to make sure I understood what happened and see that you spoke to Dan on Wednesday afternoon when you checked the status of your order. There may have been some miscommunication.

Your order was being processed when you spoke to Dan but some of the items on your order we did not have in stock at our Milford location. Next we would allocate all the parts together which would happen the following morning. Where Dan miss-advised is that our USPS pickup is in the morning where it actually is in the afternoon. We have several drop off from UPS, USPS, and Fedex through out the morning but do not have any pick ups until the afternoon so we can process as many customer orders as possible to get shipped out. Thats the reason you saw the label creation for pickup the following afternoon rather than the morning.

I know this email comes after the fact but I wanted to reach out this because this is not the experience we want our customers to have. I am going ahead and having the $29.43 you paid for shipping refunded back to you. Also have applied a $50 discount to the order and will have that refunded to you as well.

If you need any further assistance or have any other questions please reach out to me I am more than happy to help.

Regards, Joe”


Rating 10/10
5/5
2017-03-07

Great Service!

"I recently ordered the kit to replace all power steering lines on my E36 M3. My order arrived quickly, installed easily (fit perfectly) and I couldn't be happier with your service. I already placed my next order... Cheers!"


Rating 10/10
5/5
2017-03-03

Stupendous Service!

"Been purchasing all my E46 M3 parts with them for a couple years and its been a marvelous experience. Not Every company is perfect, but when something comes up or an error is coming up on their system, they don't hesitate to call/email you to resolve the issue. I love the service and everything has warranty!! No one out there can compare or compete with FCP Euro. Thank you so Much!"


Rating 10/10
5/5
2017-03-03

AMAZING SERVICE!

"FCP provides amazing service and they sell great quality products matched with their lifetime warranty it just doesnt make sense to go with anyone else for parts.

Thank you guys!
"


Rating 10/10
5/5
2017-03-02

volvo parts on line

"Fantastic about a week to get to rural Australia..."


Rating 8/10
4/5
2017-02-02

Damaged parts

"Bought full set of Pads and Rotors for my C63. Parts got damaged in transit because of poor packing. Showed the fcp team pictures and new parts got shipped. You can't really ask for any better service."

Rep reply posted Mar-17-2017

A rep from FCP Euro, FCP Euro, has responded

“I'm very sorry that your parts arrived damaged, but I'm glad you were able to get a replacement. If you ever have any difficulties in the future don't hesitate to let us know, we'd be happy to help. And remember, those pads & rotors are guaranteed for life, so when they wear out you can send them back for a replacement set!”


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