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  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

160 Customer Reviews

Rating 8/10
4/5
modified review posted

"When I was referred to EyeBuyDirect for the chance of scoring a pair of glasses for $6.95, my first thought was somewhere between 'are you nuts?' and 'this must be too good to be true'. Well, instead of supporting Luxxotica (look them up) I took a shot and went with the $45 pair. So far, so good.

It's difficult choosing a style (and making sure the measurements are perfect) but the Eye Try function was, while neat, just ok. One of the glasses I was interested in showed up on my face as the wrong color. So that was a little disappointing. But others worked out fairly well. It would be nice to have some magnification control so I could get a closer view of the glasses on my face, but overall it was still helpful.

As for the glasses ..so far, no problems. I too was nervous after deciding on EyeBuyDirect based on the reviews here but they arrived 9 days after my order and although I had to make a couple minor frame adjustments (which I expected) the lens came out nice and I can see perfectly. The frames are fine, no worse than a $350 pair I purchased years ago that deteriorated only after a year owned. The measurements that I was expecting worked out and hopefully, these will last some time.

Finally, EyeBuyDirect's order alert system was consistent at providing me updates on the progress and when these would ship. The glasses arrived in a relatively sturdy small box (almost no bigger than the glasses case) with a flimsy case and a wash cloth. So unless these things fall apart in six months, I can honestly say that I would use these guys again...
"

modified review This review was modified by slingerofonions on January 23 2013 03:36:09 PM


Rating 10/10
5/5
modified review posted

"I know there are a ton of negative reviews on this website about eyebuydirect.com, but I honestly had a decent experience purchasing from them. I admit, I did NOT read any reviews before I bought my eyeglasses, so I was really scared when I started reading the comments that people left. Yes, I agree that it does take a while to get your glasses in the mail (It took 12 days for me), but you should expect that when it specifically states that on their website. I wouldn't buy my very first pair of glasses from here, so then you are blind for 2 weeks while you wait for them to be made for you; it's more of a website for EXTRA pairs that you want around the house.

My prescription is great in my new glasses, and they don't give me a headache or not fit correctly like some people stated. I have a pretty simple prescription (astigmatism) so that might be why. They look exactly like they do on the website, and seem very sturdy. The case it comes in is a little flimsy, but the cleaning cloth is nice and soft. It arrived in my mailbox in a small heavy duty box, which is why I don't understand why someone said their box was crushed.

Overall, I would order from them again. It's unfortunate that people have had such problems with their customer service, because if you are okay with waiting for the 2 weeks to get your glasses, and really take the time to pick out the pair that will work for you, the glasses come out to be a great deal.
"


Rating 10/10
5/5
modified review posted

"GREAT deals, GREAT glasses! VERY happy with my purchase.

I took a lot of time selecting my frames and made sure the measurements were just right by comparing the measurements of my old glasses with the measurements eyebuydirect provides online (that's right, get out your ruler).
However, I entered in the prescription for my contacts instead of glasses - beware of this. They are not the same. Even so, my glasses work just fine.
I received helpful email updates on the state of my glasses and when they were finished making them, my glasses arrived in 2-3 days (10 days total). They were not broken and arrived in a hard case with a cleaning cloth.
They look AMAZING - I would never be able to find these at my optometrist's office. Only $30 plus shipping (look for coupon codes online).

I HIGHLY RECOMMEND THIS WEBSITE - CAN'T GET ANY BETTER THAN THIS.
"


Rating 10/10
5/5
modified review posted

"I was leery after reading mixed reviews but for the price we decided to give them a chance.
Just want give my 2 cents. I had great luck with this company. My eyeglass Prescription and my wife's are pretty simple, distance only.
I placed the order on the 6th for 5 pair of glasses with discount for $65 shipped. One of these pairs were sunglasses $35.

Status Updates:
7th
We are working on your lenses. This is the stage in which our optometric team cuts the lens to fit the frame and the prescription. Each lens has to be treated with utmost precision to fit each individual prescription and frame preference.
8th
I called to see if I could talk to a live person, I did and she said looks like your order will ship soon. It takes 2-3 days once shipped.
9th
We have completed work on your lens and will fit it in the frame soon. This may take a day or two since we might have to make slight adjustments to the lens. We don't want anything but a perfect fit to come out of our lab!
10th
I received a tracking number shipping from Cali
Today is the 12th and my glasses arrived here in S. Atlanta

Review: My prescription and my wifes is spot on. I read some reviews on the quality. Are my glasses worth $6.95 + $1 (cost divided by the pairs + discount) for shipping ABSOLUTELY. Are they of the quality of my $300 + Oakleys? not even close, but I knew this going in. I have a number of cars and I bought a few pair to try. I plan to buy more now that I know they can get the prescription correct.

If you keep things in perspective as far as quality and comparing apples to apples then you will happy.

Kevin
"


Rating 10/10
5/5
modified review posted

"I recently joined the many for the need to wear eyeglasses for distance. After spending hundreds of dollars at the eyeglass shop, I hoped there was a better way. I didn't want to have just one pair of glasses for work, home and sports. I was pleasantly surprised at all the choices of size, color and styles that EyeBuyDirect gave me. And who could argue with the price! I punched in my RX, Got a discount off my first order on 2 styles, and received progress reports via email on the status of my order. My friends and family love my 2 new looks! What a great way to buy eyeglasses! Thanks EBD!"


Rating 2/10
1/5
modified review posted

"Don't waste your money with this overseas outfit. I could not see through the glasses they sent, even though I am wering the exact prescription I sent them. Sure I could return them, but they charged me $10 "restocking fee" so with return shipping (also paid by me) I am out $15 for THEIR incompetence. When I emailed to complain about the restocking fee, they just stonewalled me with "policy" garbage. Customer service is NOT their policy, making money from their mistakes is. "

modified review This review was modified by realsorry on December 14 2012 10:14:52 AM

Rating 10/10
5/5
modified review posted

"The only negative thing i can say was it took some extra time to receive them as I bought them in the 2 frames for one deal.

I received communications promtly. I was able to have them charge them to my credit card via phone because paypal was such a screw up.

For under $100, I am very pleased.
"


Rating 10/10
5/5
modified review posted

"I truly believe that there are WAY too many people that have to bitch about EVERYTHING!
I personally LOVE eyebuydirect!!! I order glasses ALL the time for myself and my son. I have had to order glasses a few times in one month cuz you know kids...lol! I have had a few problems with my own and ALWAYS have recieved GREAT customer service anytime I have had to return a pair.
DON'T listen to everything you read! try it out you will fall in love with your $50.00 pair of glasses! I know I will keep using them.
"


Rating 2/10
1/5
modified review posted

"This place is a total bait and switch scam operation that makes totally unusable glasses. It should be illegal to let people sell glasses that are this out of conformity to the prescription. Then, when you ask to have them fixed, they run you through and endless gauntlet or bureaucratic and unhelpful people, none of which can give you the same answer to your questions and none of which appear to be able to talk to each other. You get lured in with the the "promise" of inexpensive glasses, but suddenly when you are weeks into trying to get a pair of glasses that are made correctly, the bait and switch games and hidden fees start. I have no idea how I'm ever going to get a usable pair of glasses out of this, I have already been told the glasses I ordered can't be supplied, and I have been told to except bright pink or purples glasses in exchange (when I ordered conservative metal frames). The amount of time and frustration this has cost me is unimaginable. Do yourself a favor and stay far, far away from this bunch of dishonest people. "


Rating 2/10
1/5
modified review posted

"My dealings with this band of x#@#@#@# leaves me wishing I never heard of them. Post facto I go on the web to check them out. I discover countless accusations of fraud and scam. What is clear is that they have an Ontario, CA address and a 301 (Maryland area code) which simply says leave a message without even identifying themselves. They gave me glasses that had no resemblance to my prescription. After experiencing dizziness and terrible vision I went to the optometrist who said the glasses they gave me were in no way related to the prescription he wrote. My advice. Simply do a Web search on "eyebuydirect.com" and read the sad tales for yourself."

modified review This review was modified by JoeBleau on December 06 2012 06:28:15 PM

Rating 8/10
4/5
modified review posted

"Service was fast (considering that Thanksgiving was in the middle). Rec'd in 10 business days. Prescription is fine, price wonderful ($40 for glasses+shipping). Of course, you can't try them on before ordering, but I'm pleased with the results. I'd order again."


Rating 2/10
1/5
modified review posted

"I would love to give a review of the actual glasses but after nearly 3 weeks, I have not recieved them yet. After a number of emails back and forth to the company all I have is lame excuses...was told 3-5 days to complete the glasses..As of today, they have not been shipped. Was told delay due to Thanksgiving..which would be fine, but they should have been shipped way before that based on their 3-5 day for glasses completion quote.
11/29/2012: glasses ordered 11/5/2012...nearly amonth now and still have not received them....Eye Buy Direct Sucks !!!!
"

modified review This review was modified by Tammy607 on November 29 2012 08:38:17 PM

Rating 10/10
5/5
modified review posted

"I just purchased my second pair of eyeglasses from EyeBuyDirect.com and I am very happy with the selection of frames at terrific prices! The website is easy to use and customer support is second to none!"

+ Read user comments

Rating 10/10
5/5
modified review posted

"I bought 2 pairs of glasses from eyebuydirect.com. I am very happy with them and the cost was unbeatable! Their customer service is also excellent! I will definitely buy from them again in the future."


Rating 10/10
5/5
modified review posted

"I’ve ordered glasses from EyeBuyDirect twice so far. Right now I’m waiting for my 3rd pair which I placed the order for about a week ago. They are always very prompt in processing the orders and getting them mailed out. They also send me an email every step of the way to keep me updated as to what they're doing. This morning I received the following email (We are working on your lenses. This is the stage in which our optometric team cuts the lens to fit the frame and the prescription. Each lens has to be treated with utmost precision to fit each individual prescription and frame preference.We will probably have this finished by tomorrow and it should take another day or two to fit the lens in the frame you selected. We will keep you updated.) I’ve loved both pair I've ordered and have no doubt that this new pair will be another excellent pair of glasses. The quality is comparable to glasses that I would have paid over $350 for at the eye doctor that I’m getting from you for $100. I will continue to purchase my eyeglasses from Eye Buy Direct and I have told many of my friends about the quality as well as the large selection of frames. (larger than what’s in the eye doctor’s office!)You can get them for a lot cheaper but since they're so inexpensive, when I order I get all the extras I can lots of upgrades like 2: Thin and Lite (1.57)
- Eye Protection and Eyeglasses 1: Anti-Scratch
- Eye Protection and Eyeglasses 2: Anti-Glare
- Eye Protection and Eyeglasses 3: UV Coating
- Photochromic Key: Brown
- Eye Protection and Eyeglasses 5: Photochromic (Light-adjusting)
I was hesitant the first time I placed an order because purchasing eye glasses from a website was not something I’d ever done but decided to give it a try. I’m so glad that I did. It’s nice to know that when I need glasses I know right where to go to order ones that I can afford, are of excellent quality and my prescription is always perfect. I’ve always had a great experience and the customer service people I speak to by phone are always polite and helpful.
When I had my eye appointment I picked out a pair of frames very similar to what I'm getting from EyeBuyDirect. Then told them I wanted all the extras I stated above. The final cost if I had bought them from my eye doctor's office would have been $375. My cost from EyeBuyDirect was $97.50. They have my business every time I need new glasses. Give them a try...you won't be disappointed, you'll save a lot of money and they have a return policy if you have any problems at all. (But I don't expect you ever will).


"


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