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  • EyeBuyDirect.co
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 3.07/10 3.07/10
    Shipping & packaging: Rating 3.41/10 3.41/10
    Customer service: Rating 2.38/10 2.38/10
    Return/Replacement policy: Rating 1.67/10 1.67/10

182 Customer Reviews

Rating 4/10
2/5
modified review posted

"Ordered two frames, one feels like dime store quality plastic, the other was defective. They will let me return the defective ones for exchange, but not for return.

By the way, not possible to leave negative feedback on their website... so all the positive ratings you see there are selected by them.
"

modified review This review was modified by ChickweedATL on November 14 2014 08:46:34 AM


Rating 2/10
1/5
modified review posted

"It's been a month and still have not received my glasses. The website shows they have been in quality check since 10/14..seriously. After four attempts at contacting them I finally receive the response that they were mailed yesterday. The tracking # they gave me does not even exist with the postal service. This place is a joke! I'll just chalk it up to a loss and go back to marvel optics, they are cheap and fast!!"

modified review This review was modified by LisaRich on November 07 2014 01:15:16 PM

Rating 10/10
5/5
modified review posted

"I recently ordered from EYEBUYDIRECT.COM. I was very wary of ordering glasses online, however, having previously worked in the optical business, I realized there is not much room for error, RX wise, due to state laws. I am also aware of the tremendous mark-up of the product. TREMENDOUS. So, even for the price the charge, they are still making good money. The only question would be the quality of the work for the cost of the eye wear. You get what you pay for, right? Well, stunned, just stunned at the quality. NOT ONE SCRATCH on the lenses, NOT ONE defect in the frame, and believe me, I looked hard. I am ordering a second pair today. The only down side is the time it takes to get them. About 2 1/2 weeks. Well worth the wait, though. "

modified review This review was modified by llllllllman on November 04 2014 06:26:01 AM

Rating 2/10
1/5
modified review posted

"Ordered glasses that they shipped to the wrong address when I called them they blamed me for the address mix up (as if I don't know my own address) they then told me they would have to charge me extra to re ship the glasses. 33 days later they still don't know where my glasses are and are even more adamant that this is all my fault....so I have asked them to cancel my order and refund my money and they let me know that that should take about 5 days to refund my credit card. ....do yourself a favor and steer clear of this company....When an order goes good its easy for a company to shine ..but a truly great company will shine when there are problems and eyebuy direct is not a good company "

modified review This review was modified by peter9481 on October 31 2014 07:30:02 PM

Rating 2/10
1/5
modified review posted

"Very upset with their customer service. After not receiving my glasses for 25 days I get a hold of them and it's on hold because there was a problem with the frames. They claim they emailed me which I never got. I have surgery on my eye in 6 days. I gave them a month to get me my glasses. The eye that I'm not having surgery on has very blurry vision but I see fine with both eyes working together so I needed these to be able to see for a few days when my good eye is covered. When I told them about this, they were unwilling to expedite and get me a new pair before my surgery despite their mistake. I guess that's why they are so cheap, you can't trust them."

modified review This review was modified by bigcdogg21 on October 28 2014 08:17:43 AM

Rating 2/10
1/5
modified review posted

"My first order went so well a few months later I ordered the second pair.
But with second pair I had to keep moving my head to get the images clear so I e-mailed eyebuydirect to get return authorization e mail, every since I keep sending them everyday a request to see if I ever get return authorization e mail.
"

modified review This review was modified by pejvak500 on October 16 2014 07:14:03 PM

Rating 2/10
1/5
modified review posted

"Eye glass measurements sited on their website are not correct. I ordered glasses with a stated width of 23 mm but they when they arrived they looked so big on my face, so I measured them and the width was actually 33 mm!! I emailed them and they would return if I paid shipping in both directions! They need to update and correct the eyeglass description/sizes on their website. I would not order from them again."


Rating 10/10
5/5
modified review posted

"I was so happy with the service and the way my prescription was filled. The glasses were absolutely perfect and they delivered them as they specified. I will definately use them again."


Rating 10/10
5/5
modified review posted

"I order two pairs of glasses from EyeBuyDirect and must say I am completely satisfied with my order. The process was simple and the emails sent on a regular basis reassured me I had made a good decision. I received them within 2 weeks of ordering just in time for a trip I had planned. The fit is good on both and the prescription seems to be spot on. The sunglasses are wraparound type with the lenses behind. I had a pair like this years ago and missed them. It was nice to be able to afford them again. Sure, these aren't going to survive a nuke blast but for less than $90 I have two adequate quality pairs and will most definitely order from them again for my family."

modified review This review was modified by Wyldkrd on June 20 2013 12:49:03 PM

Rating 10/10
5/5
modified review posted

"flawless service. Updated me on each time they finished with 0ne stage of making the glasses. When they were finished they sent me an email saying the glasses had been shipped and would arrive in 3 days. 3 day later my new glasses are in the mailbox i open the box and the frames were in perfect condition i could not be more satisfied with my purchase and with EyeBuyDirect. The whole process only took 11 days"

modified review This review was modified by maxsmith67 on June 14 2013 01:04:22 PM

Rating 4/10
2/5
modified review posted

"I, like some others, decided to check out the reviews after the fact. In any case, I am quite disappointed with the overall service and quality. I was actually looking forward to their 10-14 day door delivery service only to place the order April 22nd and receive them today (May 27th). Thats 25 business days!! 5 weeks to wait for glasses was quite a while. I called and 'live chatted' on several occasions and was never satisfied with the customer service. They said they would send me an email update, but never did. One person told me they would arrive on May 10th -that didnt happen. They have arrived and the frame on one of the pairs is slightly bent and they are lopsided on my face. I will have to take them somewhere to get fitted and the arms reformed. I am happy with the sunglasses, but overall the frames are pretty cheap - the cases on top of it are even cheaper. I am worried about storing the sunglasses in the case because 1-they dont really fit (you have to squish them in there) and 2. if the case dropped the plastic would shatter.

I told them about my disappointment on live chat and they said, if its not ok, send them back (with your prescription) and we will re-do them. Well - I dont particularly want to wait 4-6 weeks to return them and then another 4-6 to get them back (not quite worth it). I will just deal with it on my end!

Good Luck - some people had a great experience, but unfortunately mine wasnt. Purchase at your own risk!
"

modified review This review was modified by TKS2013 on May 27 2013 06:29:00 PM

Rating 2/10
1/5
modified review posted

"Do not use this company. If you have any kind of problem, their customer service is appalling. They do not listen and will add charges for whatever they can get away with. I am writing this and I don't even have the product I ordered yet - and the order was placed in April. I have had two calls with their customer service and both left me so irate. I will never use this company again. I used greateyeglasses.com and their product arrived in less than a week and the product was great. Do yourself a favor - avoid these idiots."

modified review This review was modified by Surreygirl on May 21 2013 11:09:26 AM

Rating 2/10
1/5
modified review posted

"Bad! Do not order form these people. My frames measured larger. They offered refund if I pay a restock of 10$ plus postage and sent me their 'proper' measuring guide-without side lugs-which lead to the frames being smaller than stated. I am taking my case to paypal. I have photo's including their screen shot of the size frames and their product diagram which icludes side lugs."


Rating 10/10
5/5
modified review posted

"I can't beleive I almost listened tothese reviews...I ordered presrictption sunglasses for 30$ and they came in the exact timeframe, and I was actually shocked that it happened, becuase of the reviews...They sent me an email tracking so I knew where they were, and it was seemingly 100% spot on. I also suggested this website to a co-worker prior to reading these reviews, so I needed it to work out, and it did. You guys may have had bad expeirences, but I got an amazing pair of wayfarer type sunglasses with amber lesnes with my -6.5 persription, for an unbeleivable deal. I got anti scratch, anti glare uv protection, with the polycarbointes and I couldn't be more happy."

modified review This review was modified by JoshH06 on May 02 2013 06:04:38 AM

Rating 2/10
1/5
modified review posted

"They had my incorrect address and blamed it on me. I corrected the address and I got an email with THE SAME incorrect address. I sent two emails and finally I had to call. They were not very helpful. At least they could have offered to cover the re-shipping fee.
It has been two months and I still have not seen my glasses.
"

modified review This review was modified by katannuto on April 29 2013 09:07:26 PM

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