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"DO NOT BUY FROM THIS STORE!!!!! THE MERCHANDISE I ORDERED WAS NOT THE MERCHANDISE SHIPPED. CUSTOMER SERVICE REP CALLED ME A LIAR. ALSO SAID HE WAS GOING TO TAKE MY CREDIT CARD AND GO ON A SHOPPING SPREE!!!!!. NOW I AM FORCED TO CANCEL MY CARD (NOT AN EASY TASK FOR A BUSINESS). THESE PEOPLE WILL KEEP YOU ON HOLD FOR HOURS, CALL YOU NAMES AND THREATEN YOU.......WHY IN THE WORLD ARE THEY STILL IN BUSINESS??? WHAT IS THE ATTORNEY GENERAL DOING ABOUT THIS????????????!!!!!!!!!! UPDATE 12/2/07 - I FILED A COMPLAINT WITH THE NEW JERSEY ATTORNEY GENERALS OFFICE. THESE PEOPLE NEED TO BE PUT OUT OF BUSINESS!!"
"NEVER BUY OR RECCOMEND this store to any one!!!COMPLETE SCAM ARTIST that just what a fast buck. Having to call in is only part of their scam. The rep (Peter) upgraded me for stuff I didnt need or want. He told me my grand total was $1200 when really it was really $2700. If he would of told me the grand total was $2700 instead of $1200 then I would of not order this product. So then I call to canel and same rep (peter) and he tells me "that I can't canel it all ready on its way". And I say "ok well i'm not signing for it" And he replies with "ok well it will be $250 cashiers check to them." And most of the time he is yelling at me about how I can't and should not canel and how he gave me a great deal (which after all the math) was not that great. And im just wishing I get my money back. "
"I have never had a company be so rude to me after exchanging a lens with them, because I was not satisfied with the one they recommended me that sent me another one but would not credit me for the original one I purchased. Now I am out hundreds of dollars, and was told I was a waste of time! Can you believe that! Yes the prices where good or so I though, but now I’m out hundreds. Not really worth it in the long run!"
"I am very dissatisfied with their customer service. They quote you a price on their website and the actual price is 2-3 times higher when you ask a customer service representative. Very, very unprofessional and would never recommend it to anyone unless you want to be scammed.They should not be allowed to exist in the business world and I will complain at the Better Business Bureau. "
"Rediculously rude and vulgar sales reps whom participate in high pressure sales tactics and bait and switch. The company also commits fraud on a daily basis by falsely posting prices that they will never sell an item for, and lists "In Stock" when they are NEVER in stock. Most HORRIBLE experience in my life."
"Ordered and paid for a D80 Nikon Camera and lens from "Express Camera" online. Then a few days later a guy from the store called me about the lens order and said that they needed the 3 digit security code for my credit card. Then he asks me what I am using the lens for, and I say a Nikon D80 (you would think this was obvious, but apparently they are not to bright on the boiler plate side of the store). Then he goes into a song and dance about the poor performance of the lens, how it was made for another camera, and how I should upgrade to one of their more expensice lenses on their web site. I said, no, I wanted that particular lens, and he says OK and hangs up. So, a day later? They send me 2 emails saying that both the body and lens are back-ordered, and that the orders have been cancelled for both. Reading online (do a Google search of ExperssCamera+scam) and you will get pages and pages of the same story. They suck you in with a cheap price deal and then call you with a bogus question about your credit card, and then try to get you to upgrade to a more expensive product. Read: AVOID! "
"Ruthless SCAM ARTISTS!They used bait and switch tactics to sell me up to a more expensive (inflated cost)camera or lens. Filled me with so much hyperbole and lies that I fell for it. I feel so stupid!I did fight them when I realized how I'd been duped. Had to compromise losing $68 instead of the $250 they originally took me for. They say they are issuing me s credit of $189. Yesterday I argued with the manager (Kevin) and he said I could send it back. But, that could open another can of worms - they could claim it was damaged and refuse the refund. I wouldn't put it past them. So I cut my losses and am done with them, provided I get my refund. Will update with-in a week.UPDATE: May Visa account has posted the credit. Lesson learned. End of story."
"Wow, what horrible customer service. I called to verify order got hung up on, called again to be put on hold(phone was not picked up) Nevermind prior to purchase I had questions and was told I am price shopping while providing no answer, hung up on for the first time. The price seemed good, however seems like a scam organization."
"Ditto, Ditto, Ditto to all the previous negative comments. Ordered my Canon 28-135mm IS USM lens on 10/9, got the email to call and confirm on 10/10. Called, they attempted to ask me alot of questions about camera usage. Thanks to this site, I told them I was at work and didn't have time to answer their questions. I was told everything was all set. Sure enough, the next day, I received an email that the the lens was backordered and the order was cancelled. "
"TERRIBLE EXPERIENCE!! Tried twice to order a Nikon digital camera lens. The first time, I called to confirm my online order and they told me they wouldn't accept AMEX (although their web site provides AMEX as an option). When I told the rep that I was uncomfortable giving him a new credit card number on the phone, he said my order had been cancelled and hung up on me. So, I waited a few days and ordered the same lens again with my VISA card. I called yesterday to confirm my online order (required by Express Cameras). The rep tried to upsell me by telling me that this lens wouldn't work well with my camera (I know it will). He finally confirmed my order and said it would ship out the next day. Well today is the next day and I just received an email from them saying that the lens is backordered at least 8 weeks. So now I've wasted a week and still don't have the lens ordered. This company does not understand good customer service and I will NEVER order from them again!"
"I placed my order on Aug 21 I was ordering the Canon 30D with the platnuim package. I like other got the email to call in, so I did Chris was the Jerk who helped me. He tried to get me to upgrade to the Xti which I didnt want, then tried to get me to purchase lenses,filters, the list goes on. I refused. Guess what next day I got the cancelled order email saying out of stock. The next day I noticed the price went up over 250.00 so I thought hmm I wonder if they messed up the price and cancelled my order because of that so I ordered the same exact thing under my mothers name. She got a phone call asking for a return call to verify, so my mom called back and I had forgot to warn her about the pushy upgrades, so she fell for it, by the time I spoke to her my order total was over 1800.00. I called but it was too late the camera was on the way. I then was pissed that the camera I ordered wasnt in stock but it was for my mother so I called in and was given some line of Bullshit. Chris told me the camera I orginally ordered was the "PLASTIC" kind and my mothers was upgraded to the metal. hmm funny when I called cannon they said it is only made with the alloy. So I called back AGAIN and got another guy who told me they only sell the Metal camera.. so wow thier employees cant seem to get thier story straight, This company are CROOKS!!! dont waist your time unless you want to upgrade from thier packages and end up spending over 1800.00. My mothers order we refused wit hthe delivery company so express camera got it back and my mother handled the credit card company to make sure no charges were applied."
"Unfortunately, it sounds like the same story everybody else tells. A much lower price on the D80. An email to call for confirmation and an attempt to upsell me on a faster memory card. After rejecting the upsell I was assured that my order would be delivered within two days, it was an anniversary present. No delivery by the anniversary, just an email about 5 days later that my order was canceled as the item wouldn't be back in stock for over 6 weeks. I guess I should count myself lucky that they haven't charged my card yet, or sent me things I didn't order."
"DO NOT ORDER FROM THIS COMPANY!!! Not only did we get ripped off, the staff is completely imcompetant and blatantly rude. We ordered a 'camera package'and then returned it after finding out how much they had ripped us off! Then we placed another order for just a camera body and flash. When I called to check on the status of that order I was repeatly ignored and transfered and on hold for 27 minutes. Not only, did I not resolve anything from this call....they told me that I had not been on hold that long and maybe my phone was broken. They proceeded to tell me the second order had not been placed and then hung up on me. Absolutely terrible customer service. Absolutely terrible etiquette. I can't believe that this company is still in business. We even called our credit card company and put a block on any transactions that try to be placed from this company. We would gladly join in on any action taken against this company. ABSOLUTELY DISSATISFIED!!!!"
"I agree with just about EVERY negative review of this company. I also ordered one of their "specials" for a Nikon D80. Their "professional kit" which is labeled as a "Best Buy". Then, I receive a phone call to confirm my purchase. At which point the salesperson (Peter) tells me that it doesn't come with a battery or a charger, and then says the 2GB card is slow, and I need a high-speed card or it can take several seconds between pictures. He then "upgrades" my lens from TWO Nikon lenses to one Sigma lens, which I later find out is worth about $79 dollars on Amazon. A day later, a guy in the shipping department calls me to verify my zip code. Apparently, I accidentally entered my previous address zip code. I then tell him, that I want to cancel my order. He transfers me to "customer service" and I end up with the same guy Peter who is not CS, but a salesperson. I tell him I want to cancel the order. He then tells me that it already shipped out. I said, "The shipping guy JUST NOW transfered me to you...he couldn't have shipped it, he was still trying to get the correct zip code!" Then, Peter INSISTS it shipped. When I ask about their return policy, he tells me I have 7 days from receipt, but that if it's opened, I'm subject to a 15% re-stocking fee. I told him, fine, I won't open the camera.Well, when I received the shipment, the camera box had no cello-wrap on it...it was shipped to me opened! Their website claims everything is brand new, but it's complete bullshit.Also, they claim free-shipping, yet on my invoice I was charged $51 for shipping/handling...this went from Edison, NJ to Jamesburg, NJ!!! Are you kidding me??? I wouldn't pay that for air from Texas to NJ.This company is an absolute FRAUD, and I'm going to contact the Better Business Bureau on them, and I recommend everyone else with an issue to do the same thing.It's very true...if a deal looks too good to be true...it most likely is."
"they were one of the most easiest companies to deal with ive been dealing with them for couple years now they always know the answer to my question before i ask it and always give me the best prices hear hear!! to express cameras theyre one of a kind :)"
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