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"Christmas Gift ordered online, received incorrect item. 5 calls of 30+ minutes on hold each time,Customer Service said UPS would be notifed to pickup item, when item received they would inturn sent correct item. After 20 days of waiting for item called and cancelled. UPS has not picked up incorrect item. Will delete transaction with credit card company. Will know next time to check your website for correct information. Thank you for you support."
"Very unhappy with service and their customer service lying to me. • Placed order 10/30/04 at 7:08 pm PST via Internet• Received automatic generated order confirmation e-mail 7:27 pm PST• Wrote e-mail to cancel order at 7:33 pm PST• Received response e-mail at 9:04 am 10/31/04 it was too late to cancel that it already had gone to shipping.• Sent e-mail 1:45 pm PST 10/31/04 questioning their processing times stated on a Sunday.• Wrote an e-mail at 3:34 pm PST 10/31/04 tell them they have lost a customer forever.• No tracking number was provided for several days and when checking status on the web daily from 11/1/04 until 11/4/04 there was no listing.• Called on 11/4/04 at 11:45 am PST and they looked up my tracking number. She said when she checked it, it was for another shipment completed several days before. I asked if they ever recycle the tracking numbers… her response was to laugh.• Checked the Order Status Lookup page for my order one last time on 11/4/04 at 1:23 pm PST and my order showed with that same invalid tracking number. MOST INTERESTING WAS THE ITEM WAS SHIPPED ON 11/4/04 AT 2:54 pm (their local time) and therefore should have been cancelled on date I first for that.I will never shop with this company again and urge others to do the same."
"Absolutely the WORST customer service I have ever had the misfortune of experiencing. First they charged me for three items that I never received (never notified me of this either). Then, when I called to dispute the charge, they (Theresa) basically called me a liar and said that the items had been shipped. Once they figured out that screw-up, they credited my account only for the cost of the items, not for the shipping costs! I spent a total of 1.25 hours over several days on the phone arguing with them because of their ridiculous system of tracking orders. They refuse to let you talk to anyone in higher levels of management, and refuse to disclose the name of the owner. Beware, beware beware."
"Terrible service. I received a damaged item (totally non-functional). They wanted me to pay return shipping, they would take a 15% fee, AND they would not reimburse the original shipping.Awful company, steer clear. I wish I would have."
"This company has given me the worst customer service I have ever had the misfortune of getting. One item I ordered was broken, got the run-around about getting a refund. Five months later I am still waiting. The other items were back ordered, and never shipped, but they charged me shipping on them anyway. The items were also ordered incorrectly by Everything Home from their supplier. Multiple attempts on resolving the issues have gone unresolved and finally they stopped answering my e-mails. "
"I ordered a mixer and attachement in December (I don't remember the exact day). Cancelled order a week later. Three months later I get the attachement sent to me. I called them to arrange return as I cancelled the order. They said there was a 15% restocking charge and didn't care that it was their error. Wouldn't let me talk to anyone else as "she was the supervisor." DO NOT BUY FROM THEM."
"I have NEVER had so much trouble with a company. They almost never answer the phone, and this is the second time they sent me the wrong order. I ordered a kitchen aid mixer on line 6 qt. which I paid for. Instead they sent me the smaller one today. I am totally disgusted, and will NEVER ORDER ANYTHING FROM THIS CO. AGAIN. They are not dependable, and try to get away with cheaper items. Now I have to wait 5 days for them to pick this up, and they will not send me the right one for weeks, until they get this one back. If I ask for a refund on my credit card, I wonder how long THAT will take. I will give them a totally negative rating. This is an expensive item. "
"VERY POOR CUSTOMER SERVICE! As of 2/5/03, my order has neither been sent out nor credited back to me. This was supposed to be a gift. I've called 4 times (each being on hold between 35-50 min) and I've e-mailed 3 times. Each time I was told I would hear from them within 2-3 business days. I've also left voicemails to managers with no response. I had to call AMEX to have my card credited back. "
"I ordered a KitchenAid Dust Cover on 11/22/03. I'm still waiting to get it--actually, I just cancelled the order with them. The charged my credit card $4.08 on 11/24/2003, then on 11/28, they informed me that my item was backordered. I decided to hang in there, as I didn't need the item right away anyway. At the end of December, and no communication from them, I attempt to call them. Several days in a row at different times of the day I get the same message about how busy they are and to call back. I begin e-mailing the various e-mail addresses on their website trying to find out about my order. On 1/12/04 someone writes me back and says my item still has not come to their werehouse, so they cannot give me an expected delivery date. I haven't heard a word since. The absolute worse company I have ever dealt with. Too bad I didn't read the comments about them from the Better Business Bureau first. I'll know better for next time. STAY AWAY FROM THIS COMPANY!!!"
"This company sucks!! Last week on the 22nd I ordered a Tanita Personal Heart rate monitor. It took six days for shipping from California to Arizona but the worst part was when I opened the box it contained a Rosle Egg Whisk http://store.yahoo.com/everythinghome/rmsle86inegg.html and NOT the Tanita Heart Rate monitor that I ordered. I called them three times today to try and resolve the issue first speaking with Tammy before being transfered to supervisor Sheila, but both said the only way they will send me the heart monitor is if they charge my Mastercard again and start a new order. I was totally frustrated that they are unwilling to work with me and resolve the issue by righting this wrong as all they need to do is send me a return authorization for the egg whisk and then send the heart rate monitor that I originally ordered Sheesh.. even my invoice says Tanita Heart Rate Monitor. I finally asked Sheila if I could speak to the person in charge. She explained to me that I would need to talk to the owner Michael Goldstein, but she was advised that he was unwilling to talk to customers. Sheila then proceeds to speak to me in a very rudely and tells me that if I require futher resolution that I will need to call back and talk to her supervisor Bridget at Extension #103. I left two messages for Bridget today and she did not bother to call me back. Beware of this company and its fraudulent tactics."
"Ordered a kitchen timer from reseller Everythinghome.com on 12/06/03. Order was passed by reseller to item vendor ACURITE on 12/08/03. Order shipped from vendor on 12/11/03 via UPS Ground. Received order on 12/16/03. Reseller has a 30-day return policy or, for XMAS, orders placed after 11/27/03 can be returned until 1/15/04. As per reseller instructions, I called their non-toll-free phone number on 1/7/04 at 2:47PM PST for an RA# to return the item, and immediately received a "...peak calling..." period message with the suggestion to please call back; no option to hold for next available representative; but I was able to leave a message requesting an RA#. Made a 2nd call on 1/8/04 at 9:19AM PST with the same message and no holding option. Immediately made a 3rd call to a toll-free Customer Service number and received the same message. Received the following e-mail text from a Everything.com customer service rep on 1/12/04 9:37AM PST:Re: Order Number: 177498Dear Customer:We received a message from you that you wanted a RA. Your order was placed and received more than 30 days ago. We have a 30-day return policy. I am sorry for the inconveniences. You can contact Acurite, their customer service number is 800-777-0565. Sorry for any inconveniences.Thank you,Everythinghome.comConclusions:1) Reseller clearly did not honor their 1/15/04 Xmas return date policy.2) Reseller does not inform customer that their 30-day return period begins on the order date; therefore, after order processing and shipping, the return period will likely be only a 20-day period from the time items are actually received by the customer.3) Reseller's customer service support is very poor. Three phone calls over two days produced no live person and no apparent results. I received an e-mail response 5 days after the first phone call in which I requested an RA#.4) This is speculation on my part, but the construct of the reseller's return process, non-live customer service, and response timeline seems calculated to avoid customer returns. Any control the customer may have over their responsibilities in return process is effectively removed and the reseller, should they so desire, can delay the process until the '30-day return' period is expired.Final Conclusion: Very poor non-live customer service with no discernible intention of honoring customer returns, based upon my one data point of experience with Everythinghome.com."
"To be totally honest I was worried because I didn't check the resellerrating until after making my purchase. When I saw this company's rating I wanted to cancel my order but didn't. The good news is that the order was delivered promptly, I received multiple e-mails notifying me of my order progress, and I received a tracking number. Everything that I expect when placing an order with a reputable company. I am very satisfied with my order. The price was the lowest on the net for Casio solar G waveceptor watch. Others may have had problems but I have no complaints. "
"Unresponsive company! I ordered a sewing machine from EverythingHome.com, paid for it, and expected shipment within 2 business days as promised. Nothing. A canned confirmation, no tracking number, just silence. Could not get through on the phone. Finally, 12 days later, I got through and waited over 30 minutes to speak to a rep. They didn't even have the machine in stock, didn't know when they were coming in, nothing, but expected me to wait at least a month before they knew if they were going to get any. Fat chance. They are still selling the machine with no warning that they don't have them to sell. A complete waste of time. I won't go there again."
"BUYER BEWARE!!! Make sure the item you are buying is what you want and cannot be damaged in transit. I ordered a Henckels Steak knife set in a presentation box as a Christmas gift. The presentation box was scratched and damaged. When I called to return it, they said I would have to cover shipping and they would not send a new one until this was sent back. Since it was close to Christmas, I told them I would send it back for a return and not exchange. That is when they told me I had to pay for shipping and a 15% restocking fee. I spoke to a manager and told her if I got what I ordered and paid for I would not have to return it. In short, it was my problem that I got something damaged from them. The product looks like it was used and returned then re-sold. Anything with free shipping is what you get penalized on. Pay for your shipping so you are covered in the event it comes in damaged. Otherwise you will make up for more than double what you saved for buying from this site!!! I sent the above review to Yahoo shopping and this is what I got from Everythinghome.com, here is the trail, I am still in shock that this is their response, start from the bottom up (nice customer service, sent email to a manager I delt with):Looks like you are real busy at work. No wonder it takes 30+ minutes to get a call answered. I was not talking about you and based on your ignorance, you don't own the company. This place should be able to take good and bad reviews. As a matter of fact, the manager there told me to send this in!!! Get a life! I realize it must suck with a minimum wage job but don't take your misery out on the world!!! >From: >To: >Subject: RE: Customer feedback on order everythinghome-119089 >Date: Sat, 20 Dec 2003 12:30:43 -0800 > >read your dribble again. > > > >Michael A. Goldstein > >EverythingHome > >Voice 626 462 0860 extension 104 > Fax 626 462 0978 > >Michael@EverythingHome.com > >Please include our email in your reply. > >-----Original Message----- >From: >Sent: Saturday, December 20, 2003 12:29 PM >To: firstname.lastname@example.org >Subject: RE: Customer feedback on order everythinghome> > > >Excuse you?!?!? I am entitiled to my opinion and I am not uninformed. I >was very fair when I had this problem and had no resolution from this >place. > >Thanks for the email, I will be sure to express how unprofessional you >are to everyone!!! > >Looks like you are the "silly and uninformed" one!!! > > > > >From: > >To: > >Subject: RE: Customer feedback on order everythinghome-119089 > >Date: Sat, 20 Dec 2003 12:21:22 -0800 > > > >You're so silly and uninformed. > > > >Michael A. Goldstein > > > >EverythingHome > > > >Voice 626 462 0860 extension 104 > > Fax 626 462 0978 > > > >Michael@EverythingHome.com > > > >Please include our email in your reply. > > > > > > > >-----Original Message----- > >From: > >Sent: Saturday, December 20, 2003 12:19 PM > >To: Michael@EverythingHome.com > >Subject: Customer feedback on order everythinghome > >Rating: Bad > >Comments: > >Price Rating:Good > >Shipping Options Rating:Excellent > >Delivery Rating:OK > >Ease of Purchase Rating:OK > >Customer Service Rating:Awful "
"Absolutely the worst company I have ever done business with on the Net. Charged my credit card same day for a $350.00 camera that I requested go out 3-day UPS. Now nine days later I not only do not have the watch but they can't even tell me if it has shipped yet.They also tell me if I cancell the order it is subject to a 15% restocking fee.The camera was for a FDNY graduation in two daysso I was forced to order from another company and have it sent Next Day Air.I have given everythinghome every oportunity to help resolve this problem any they seem either unable or unwilling to help. Avoid buying from this company at all costs."
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