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"I order from these guys, thinking they have the best price and they're well-reviewed (says Nextag). However, neither is correct, as I find out now. There are lower prices on stores elsewhere, and I was asked to upgrade to overpriced accessories to complete my order. WHen I didn't, all of a sudden my camera was backordered, though the site still lists it as in stock (Canon PowerShot a710 IS). I just hope they'll cancel the order like I told them to in a call about 15 minutes ago...don't know, but the call was creepily short."
"After repeated calls to customer service to resolve a delivery location with them and their repeated lack of response I finally gave up and cancelled the order in favor of another vendor. They don't seem to know what customer service is."
"I agree with all of the most negative of the ratings. Essentially the same thing happened to me. Now that I have found resellerratings I do feel more enlightened about who to deal with. Some people have had, apparently, a good experience but why even deal with people like this to begin with (Ali Baba and the 40 Thieves!)? And then you have entrusted them with all of your credit information! AND they have your email address. They may also be spammers or sell your address to spammers. Remember that if you do get charged for something that you don't receive virtually all of the credit card companies will credit your account and debit the sellers account but this is a somewhat time consuming procedure and involves some arm twisting of the credit card company. Thanks to all of you for filing these reports."
This review was modified by jonsan44 on April 21 2007 01:59:50 PM
"This company sells "gray market" merchandise. Nikon USA advised me the Nikon D200 I purchased had no warranty and Nikon USA would not even touch it even if I paid for service. BUYER BEWARE! My credit card has not yet been credited and they received the camera March 12, 2007. A written complaint with the New York State Attorney General will be filed next week."
This review was modified by benburke on March 26 2007 01:11:03 PM
"Yes, as has been described before about this business. The Web site is wierd, no way to check your order..no way to sign in to your "account". I placed on order online. 2 days later a sales rep called to "check my credit card" & tried to sell me warranties,filters,etc. whick I refused. He told me my order had been verified & the Sony HC7 Hi-def camcorder would be in my hands within 5 days. Three days later it arrived UPS with full USA Warranty with all the cords,charger & battery, as advertised. The bottom line is $1079.00 is THE VERY BEST PRICE ON THE INTERNET I am VERY satisfied"
This review was modified by PoppyOK on March 02 2007 08:49:01 AM
"Worse experience ever online purchase! - Unfriendly business type email reply. - Unfinished website functionality; and not able to check order status via online; the only way is with phone call. - No Automatic and instant inventory. - Phone call : nightmare (a chasing call process) - finally, canceled the order. * Never order again!"
This review was modified by phimgiare on February 21 2007 07:53:45 PM
"This Brooklyn based camera shop has a past which can be viewed here (http://tinyurl.com/338yl4).
Although Enterprise is not mentioned, it appears to be the latest in a series of names they do, or have done, business under.
Here's another link (http://www.sheddingsomelight.com/buy-cameras/list/dealers-mraccfam.html) that provides more information (click on the "here" links for an idea of what you're in store for.
I called them because they had a hard to find item represented to be in stock at a price 25% below that which others were taking backorders for. I specifically questioned the availability of the lens, if it was in stock (told yes), how they happened to get their hands on it and when it would ship.
Based on their responses, I tried to order the lens and a body for it. After 3 unsuccessful attempts to order by phone (line cut-off, put on hold and line was cut off or transferred into voicemail). Certainly did not come over as a professional way of doing business. Being too focused on the lens and insufficiently focused on my uneasy feelings I ordered on Enterprise Photo's web site.
I received a confirmation by email. The confirmation did not disclose a date, what I had ordered or how much I had spent. Another rather strange way to do business.
The day it was suppose to ship I received a call that the lens was not in stock. Upon my pointing out to them I specifically had a discussion about its availability and was assured it was in stock and would ship in two days, I was told it was not in stock when I ordered it. Then the bait-and-switch routine started. Ignoring this, I asked when the body would ship and was told in another 2 days. I asked why it would not be shipped when I was told it would ship and was given a lot of nonsense that caused me to again question doing any business with these people.
After this call I tried to cancel the order over the phone. After three attempts to speak with someone who could process a cancellation (phone was either hung-up or I was diverted into voice mail) I emailed Enterprise an order cancellation.
After the cancellation I was sent an email disclosing a shipment was on its way from a company I had never heard of. Contents of the shipment were not disclosed. Looking at the series of initials given for a shipper I realized they were none other than abbreviations for the string of companies identified in the above links. I emailed Enterprise and told them they were shipping a canceled order and I would refuse delivery. I never heard back from them.
I called my credit card company who simply put the transaction in disputed items. Delivery will be refused whenever the box arrives.
If you choose to do business with Enterprise Photo or any of its affiliated companies , I would suggest you have a very compelling reason. Otherwise, speaking only for myself, I would avoid this entire group of companies."
This review was modified by artherstrasse on December 11 2006 12:26:03 PM
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![Share](javascript:share_rating({"review_body":"I order from these guys, thinking they have the best price and they\u0027re well-reviewed (says Nextag). However, neither is correct, as I find out now. There are lower prices on stores elsewhere, and I was asked to upgrade to overpriced accessories to complete my order. WHen I didn\u0027t, all of a sudden my camera was backordered, though the site still lists it as in stock (Canon PowerShot a710 IS). I just hope they\u0027ll cancel the order like I told them to in a call about 15 minutes ago...don\u0027t know, but the call was creepily short.","link":"http:\/\/www.resellerratings.com\/store\/Enterprise_Photo\/comment\/318794#comment318794","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Enterprise_Photo.jpg","store_name":"Enterprise Photo (bestpricecameras.com, jandkcameras.com, infinitiphoto.com)","username":"iansltx","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent website, helpful customer service. Great delivery!","link":"http:\/\/www.resellerratings.com\/store\/Enterprise_Photo\/comment\/317971#comment317971","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Enterprise_Photo.jpg","store_name":"Enterprise Photo (bestpricecameras.com, jandkcameras.com, infinitiphoto.com)","username":"stavrid","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"After repeated calls to customer service to resolve a delivery location with them and their repeated lack of response I finally gave up and cancelled the order in favor of another vendor. They don\u0027t seem to know what customer service is.","link":"http:\/\/www.resellerratings.com\/store\/Enterprise_Photo\/comment\/316843#comment316843","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Enterprise_Photo.jpg","store_name":"Enterprise Photo (bestpricecameras.com, jandkcameras.com, infinitiphoto.com)","username":"bljsilver","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I agree with all of the most negative of the ratings. Essentially the same thing happened to me. Now that I have found resellerratings I do feel more enlightened about who to deal with. Some people have had, apparently, a good experience but why even deal with people like this to begin with (Ali Baba and the 40 Thieves!)? And then you have entrusted them with all of your credit information! AND they have your email address. They may also be spammers or sell your address to spammers. Remember that if you do get charged for something that you don\u0027t receive virtually all of the credit card companies will credit your account and debit the sellers account but this is a somewhat time consuming procedure and involves some arm twisting of the credit card company. Thanks to all of you for filing these reports.","link":"http:\/\/www.resellerratings.com\/store\/Enterprise_Photo\/comment\/312182#comment312182","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Enterprise_Photo.jpg","store_name":"Enterprise Photo (bestpricecameras.com, jandkcameras.com, infinitiphoto.com)","username":"jonsan44","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This company sells \u0022gray market\u0022 merchandise. Nikon USA advised me the Nikon D200 I purchased had no warranty and Nikon USA would not even touch it even if I paid for service. BUYER BEWARE! My credit card has not yet been credited and they received the camera March 12, 2007. A written complaint with the New York State Attorney General will be filed next week.","link":"http:\/\/www.resellerratings.com\/store\/Enterprise_Photo\/comment\/308250#comment308250","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Enterprise_Photo.jpg","store_name":"Enterprise Photo (bestpricecameras.com, jandkcameras.com, infinitiphoto.com)","username":"benburke","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Yes, as has been described before about this business. The Web site is wierd, no way to check your order..no way to sign in to your \u0022account\u0022.<br>I placed on order online. 2 days later a sales rep called to \u0022check my credit card\u0022 & tried to sell me warranties,filters,etc. whick I refused.<br>He told me my order had been verified & the Sony HC7 Hi-def camcorder would be in my hands within 5 days. Three days later it arrived UPS with full USA Warranty with all the cords,charger & battery, as advertised.<br>The bottom line is $1079.00 is THE VERY BEST PRICE ON THE INTERNET I am VERY satisfied","link":"http:\/\/www.resellerratings.com\/store\/Enterprise_Photo\/comment\/304171#comment304171","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Enterprise_Photo.jpg","store_name":"Enterprise Photo (bestpricecameras.com, jandkcameras.com, infinitiphoto.com)","username":"PoppyOK","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Worse experience ever online purchase!<br>- Unfriendly business type email reply.<br>- Unfinished website functionality; and not able to check order status via online; the only way is with phone call.<br>- No Automatic and instant inventory.<br>- Phone call : nightmare (a chasing call process)<br>- finally, canceled the order.<br>* Never order again!","link":"http:\/\/www.resellerratings.com\/store\/Enterprise_Photo\/comment\/302587#comment302587","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Enterprise_Photo.jpg","store_name":"Enterprise Photo (bestpricecameras.com, jandkcameras.com, infinitiphoto.com)","username":"phimgiare","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This Brooklyn based camera shop has a past which can be viewed here (http:\/\/tinyurl.com\/338yl4).<br><br>Although Enterprise is not mentioned, it appears to be the latest in a series of names they do, or have done, business under. <br><br>Here\u0027s another link (http:\/\/www.sheddingsomelight.com\/buy-cameras\/list\/dealers-mraccfam.html) that provides more information (click on the \u0022here\u0022 links for an idea of what you\u0027re in store for.<br><br>I called them because they had a hard to find item represented to be in stock at a price 25% below that which others were taking backorders for. I specifically questioned the availability of the lens, if it was in stock (told yes), how they happened to get their hands on it and when it would ship. <br><br>Based on their responses, I tried to order the lens and a body for it. After 3 unsuccessful attempts to order by phone (line cut-off, put on hold and line was cut off or transferred into voicemail). Certainly did not come over as a professional way of doing business. Being too focused on the lens and insufficiently focused on my uneasy feelings I ordered on Enterprise Photo\u0027s web site.<br><br>I received a confirmation by email. The confirmation did not disclose a date, what I had ordered or how much I had spent. Another rather strange way to do business.<br><br>The day it was suppose to ship I received a call that the lens was not in stock. Upon my pointing out to them I specifically had a discussion about its availability and was assured it was in stock and would ship in two days, I was told it was not in stock when I ordered it. Then the bait-and-switch routine started. Ignoring this, I asked when the body would ship and was told in another 2 days. I asked why it would not be shipped when I was told it would ship and was given a lot of nonsense that caused me to again question doing any business with these people.<br><br>After this call I tried to cancel the order over the phone. After three attempts to speak with someone who could process a cancellation (phone was either hung-up or I was diverted into voice mail) I emailed Enterprise an order cancellation.<br><br>After the cancellation I was sent an email disclosing a shipment was on its way from a company I had never heard of. Contents of the shipment were not disclosed. Looking at the series of initials given for a shipper I realized they were none other than abbreviations for the string of companies identified in the above links. I emailed Enterprise and told them they were shipping a canceled order and I would refuse delivery. I never heard back from them.<br><br>I called my credit card company who simply put the transaction in disputed items. Delivery will be refused whenever the box arrives.<br><br>If you choose to do business with Enterprise Photo or any of its affiliated companies , I would suggest you have a very compelling reason. Otherwise, speaking only for myself, I would avoid this entire group of companies.","link":"http:\/\/www.resellerratings.com\/store\/Enterprise_Photo\/comment\/289327#comment289327","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Enterprise_Photo.jpg","store_name":"Enterprise Photo (bestpricecameras.com, jandkcameras.com, infinitiphoto.com)","username":"artherstrasse","rating":"1"}, "single");){kind=link}
"TOTAL SCAM!!! BEWARE! Will cancel oders if you do not agree to their overprice extended warrenty. DO NOT USE!!"