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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1000 Westinghouse Dr suite 1
    • Contact: support@onlinestores.com
    • Phone: n/a
    • Customer Support: 1-877-734-2458
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.50/10 6.50/10
    Chance of future purchase: Rating 7.00/10 7.00/10
    Shipping & packaging: Rating 5.50/10 5.50/10
    Customer service: Rating 7.50/10 7.50/10
    Return/Replacement policy: Rating 7.50/10 7.50/10

2,687 Customer Reviews

Rating 10/10
5/5
modified review posted

"All six teas I purchased are excellent teas. "


Rating 10/10
5/5
modified review posted

"Your service is prompt and timely, product selection is very good, prices are acceptable and I love your draw string tea bags, Charles"


Rating 10/10
5/5
modified review posted

"Always great customer service."


Rating 10/10
5/5
modified review posted

"Always perfect tea, always delivered within a couple of days."


Rating 10/10
5/5
modified review posted

"Tea arrived quickly and as ordered. Very pleased with this company and will order again from them."


Rating 8/10
4/5
modified review posted

"It took more than 2 weeks to ship, but the products look good."


Rating 10/10
5/5
modified review posted

"I really love my gift basket. The tea is really good. "


Rating 10/10
5/5
modified review posted

"Everything about the English Tea Store is excellent. I have been ordering from them for a few years and have NEVER been disappointed.
I live in an area that has very limited shopping selections so the internet is my 'Go To' tool.
Thank you so much English Tea Store.
"


Rating 10/10
5/5
modified review posted

"Shipped out quickly and products were in good condition. "


Rating 10/10
5/5
modified review posted

"Great company to deal with. My teapot arrived with a broken lid (the only one in 4 orders) and they immediately sent me a new teapot without requesting a return."


Rating 2/10
1/5
modified review posted

"I have ordered at least a dozen times from this place and most of the time they are LOUSY!! It takes them FOREVER to send out an order. Don't believe it when they say your order will ship out in 2-3 days, they don't! It has now been eight days since I ordered and, when I called today to find out what it going on, I was told the order may or may not be in the warehouse. When I asked her to find out (not THAT big a deal, right?!), she again said it may..or may not. Clearly, she wasn't going to lift a finger to actually try to help tell me if/when I was going to receive my goods. LOUSY COMPANY!!! "


Rating 4/10
2/5
modified review posted

"It took nearly a week to fill the order and then it was incomplete (short a large teapot). The order was placed on Sunday night and filled on Friday. We order regularly from tea stores and most ship same day or certainly never beyond 48 hours from order placement. "


Rating 10/10
5/5
modified review posted

"I sent some candy and a tea sampler to my daughter in college. She was very excited and said that the tea sampler looked very expensive. "


Rating 2/10
1/5
modified review posted

"I placed an order on Tuesday 10th December. My order hasn't shipped to this moment on Monday 16th December. I will never order from this store again, as their online chatting agents 1- have no idea how the business runs, 2- will lie to you and tell you anything you want to hear instead of solving your problem. Worst online purchase decision ever. Giving it one star only coz it can't be less"


Rating 4/10
2/5
modified review posted

"I placed an order with English Tea Store Friday 8/16, today is 8/22 and my order still has not shipped, nor have I received a confirmation. I will probably not order from them again. Very disappointing."

modified review Rep reply posted Aug-23-2013

ap-online, English Tea Store rep has responded

“Thank you for your recent order with us. Your order for the Assam Tea Gift Basket is currently processing in our warehouse. Economy orders ship in 2 business days with a transit time of 3-10 business days. We have advised the warehouse to ship your order today. We will send you an email with tracking information as soon as the order ships. We would like to speak with your regarding this review. Please contact us toll free at 877-734-2458. We are looking forward to speaking with you.”


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English Tea Store is a merchant member
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