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Ratings Rating
Store Information Store Info
Full Rating Profile
  • Rating 9.50/10 2,667 reviews

    9.50 / 100
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    English Tea Store is a merchant member
    English Tea Store participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,875 merchant members.
  • English Tea Store contact information

    • Address: 1000 Westinghouse Dr suite 1
    • Contact: support@onlinestores.com
    • Phone: n/a
    • Customer Support: 1-877-734-2458
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review profile

    Product & services pricing Rating 5.63/10 5.63/10
    Chance of future purchase: Rating 6.25/10 6.25/10
    Shipping & packaging: Rating 4.38/10 4.38/10
    Customer service: Rating 6.88/10 6.88/10
    Return/Replacement policy: Rating 5.00/10 5.00/10

All 2,667 Customer Reviews

Rating 10/10
5/5
modified review posted

"The staff on the phone are easy to deal with and the product range is great."




Rating 10/10
5/5
modified review posted

"Quick, simple, easy to order. Got items sooner than expected and all items were as described."


Rating 10/10
5/5
modified review posted

"Purchased as a gift, and was very much enjoyed and appreciated. Also, felt like we actually got our money's worth, unlike with some other online gifting websites. Will definitely shop here again. Thank you."


Rating 10/10
5/5
modified review posted

"One word, satisfied, satisfied, satisfied."


Rating 10/10
5/5
modified review posted

"I had been purchasing Crossfield & Harrisons Black Gold, but since they are no longer in business I was directed to the English Tea Store and their Yorkshire Gold Black Tea. It is wonderful! I love black tea but cannot drink tea that is high in acidity. Yorkshire Gold is a smooth black tea, low in acidity and I highly recommend it to any black tea aficionado. I will be a returning customer!
Bob Losekamp, Cincinnati Ohio
"


Rating 10/10
5/5
modified review posted

"I found ordering from the English Tea Store easy and while I made
an error in not supplying my mailing address once we cleared that
up my products came very quickly, well packed for warm weather
and a pleasure every time I taste them.
"


Rating 10/10
5/5
modified review posted

"The tea was excellent and delivered quickly, all at a reasonable cost."


Rating 10/10
5/5
modified review posted

"Great service - items arrives prompty"


Rating 10/10
5/5
modified review posted

"I frequently order from this seller (about three times per year) and shipping and delivery are always timely."


Rating 10/10
5/5
modified review posted

"I ordered a gift basket for Father's Day, the only problem I had was the check out, it made me use the same billing information as the delivery information even though they weren't the same. I was buying and paying for it and having it delivered to my father, but you made it seem like he was paying for it."


Rating 10/10
5/5
modified review posted

"i love the teas you sell.
please keep carrying organic decaf teas.
my husband and i need decaf and i always try to buy organic and sustainably grown.
thanks.
"


Rating 10/10
5/5
modified review posted

"
so thankful for decaf darjeerling
"


Rating 4/10
2/5
modified review posted

"The clotted cream in many of the jars was sour. It was embarrassing to hear that from many of my guests."

modified review Rep reply posted Jul-09-2013

, English Tea Store rep has responded

“Thank you for your recent order with us. We apologize that some of the product you ordered was received sour. Please keep in mind as stated on our website and product pages for candy and items containing milk that Next Day Air shipping is highly recommended to ensure your product arrives to you in good condition. The shipping method selected was Economy shipping which has a 3-10 business day transit time. We apologize for the inconvenience. Please feel free to contact our customer service department at 877 734 2458 with any questions.

http://www.englishteastore.com/crm002.html”


Rating 10/10
5/5
modified review posted

"The English Tea Store never fails to deliver with quality products, all of which are very well packaged and delivered on time"


Rating 10/10
5/5
modified review posted

"Quick delivery and great quality!!"