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Stores > Emma Parker & Co
  • Emma Parker & C Emma Parker & Co Elite Status
      The showroom is by appointment only.Normal Business Hours are from 10:00 AM to 6:00 PM PST Mon-Fri

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.75/10 8.75/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10
Voice your opinion! Review Emma Parker & Co by clicking a star below.
Rating 10/10

"Great small family business. Tim was extremely helpful throughout the online process. I wasn't too sure about ordering a ring online, but he insured me he was there to make the customer happy. He even had someone get photos of a diamond from a different state so I could see it beforehand. 5/5"

Rating 10/10

"I purchased an engagement ring and wedding band for my fiancee from Emma Parker & Co after searching online for months. Tim was great to work with. He responded quickly and professionally, and he was even willing to keep me updated on the status of the rings. My fiancee absolutely loved them. They were exactly what she had wanted. She wore the engagement ring all day, everyday, and two micro-diamonds ended up falling out. Again, Tim helped us to get the prongs fixed, to replace the missing diamonds, and to reset the center diamond. Working with Tim at Emma Parker was easier, better, and cheaper than working with a local jeweler even though Emma Parker is located across the continent from us. I would definitely love to work with Tim and Emma Parker & Co again!"

Rep reply posted Dec-03-2014

A rep from Emma Parker & Co, emmaparker, has responded

“Thank you for your kind feedback! I am so sorry to hear that stones were knocked out and loosened when the ring was cleaned by a third party. This can happen sometimes as pressure levels in industrial steamers used in jewelry stores often exceed 150 psi. It is not uncommon for staff that is unfamiliar with the power of such equipment to put pave rings, such as yours, too close to the nozzle and knock out stones, as well as loosen up other stones to fall out in the future.

As you know, we will be replacing the stones for you in your ring. Our recommendation for cleaning your ring is a soft tooth brush and warm soapy water. That is what we use!

I am so glad that you had a good experience with us, and I am sorry that the negligence of a third party caused any negativity to be connected with this purchase.”

Rating 10/10

"BEST EXPERIENCE EVER! Changed my mind about a wedding ring after wearing it for a few weeks, and wanted to upgrade. I was able to return the old ring, get credited for the full purchase price, and order the new one. It was no problem at all!!! Wow. Just wow."

Rating 10/10

"Excellent customer service and a beautiful ring could be happier. Tim was great with my requests and endless questions. He couldn't be more helpful and patient!"

Rating 10/10

"Emma Parker & Co is the best surprise I ever stumbled upon when searching for engagement rings. I had finally found the style of ring that I thought would be the perfect match and they did everything they could to make me happy. Whether it was quick responses to questions I had via email (even in the middle of moving they were emailing me within a couple hours) or picking out higher quality stones without breaking the budget so I would get an amazing deal. By far the most painless experience I ever thought possible when I first started looking for rings and read all the horrible reviews at the big chain places like Kay etc. Tim and his crew are the best. Emma Parker & Co are the best. Plain and simple."

Rating 10/10

"With my wife Andrea and I (Lloyd) would like to thank Tim and his company for giving and showing us the best service and best welcoming experience we had when we purchase our rings from him. We highly recommend EmmaParker and co for all that are looking for great and excellent experience ring shopping ever. Tim has exceeded our expectations and he delivered. He made our buying experience easy and relaxed Tim was no way pressured us nor forced us we made a choice our selves and we made that best decision because if Tim`s prodlfessionalism. Tim we can not thank you more you are the best there is in your industry and will recommend everyone we know to see you. EmmaParker&Co is the best. If you want to have the best ring on your finger get it from the best. EmmaParker&Co"

Rating 10/10

"First time an amazing 1/2 carat engagement ring. This time a stunning pair of 1/3 carat Solasfera earrings. I'm a repeat customer. Why? Great diamonds in lovely settings with great personal service.

Very responsive. They really take the time to communicate, by phone and email, to make sure you get the product you are shopping for.

Rating 10/10

"My gf gave me a small list of do's and dont's for qualities of a dream ring for her. I had one almost created through a different company until i stumbled across the perfect ring in a different cut on Emma Parker's website. I gave them a call and talked to Tim who was absolutely great to deal with! He said they could create custom rings no problem with any shape and size of stone I wanted and the halo around it to match. Oh, and did I mention I had a 3 week 6 day deadline for the date I wanted to propose on?? They and Sareen Jewelry (the brand of ring) created the ring and had it in my hands, from Washington to new Mexico in 3 week exactly! The ring turned out so beautiful and even better than I could imagine. It was a very unique ring and they were confident it would turn out great, and it did. It was perfect, according to myself and my new fiancée! She loved it! I am very impressed with Emma Parker & Co and will recommend them to anyone looking for amazing service and that perfect ring. It's not easy dealing with jewelry as your typical manly man but Tim was great and very helpful when it came to terminology and styling."

Rating 10/10

"I am so happy with the ring I ordered and appreciated the expedited service. I will recommend Emma Parker to other people!"

Rating 10/10

"I recently had the pleasure of working with Tim of Emma Parker & Co. I was looking for a setting for a newly-purchased emerald cut diamond and was having a hard time choosing one.

Tim was always patient, answering my endless questions, and offering valuable suggestions and recommendations. I never felt pressured or rushed, and appreciated Tim's honest and thoughtful responses to my questions.

Because my experience was so positive, I also sent an old round diamond to be reset. Both rings arrived today and I couldn't be happier. Tim was right - the setting was perfect for my diamond!

I would highly recommend Emma Parker & Co. and hope to do business with them again.

Rating 10/10

"My experience with Tim at Emma Parker & Co has by far been the best I have ever had with a jeweler! I was very apprehensive about placing an order of this significance online but Tim was extremely helpful and never pushy. He helped me make informed decisions that no other jeweler has ever taken the time to do. I looked at thousands of rings both locally and online and I was beginning to get frustrated. The local stores only wanted to sell me what they had in stock and were never eager to listen to what I wanted. Tim, however, worked patiently with me throughout the entire buying process. I would highly recommend Emma Parker & Co for your jewelry purchases!"

Rating 10/10

"I found Emma Parker & Co. during a search for ring settings after I couldn't find anything I liked in the local jewelry stores. When I requested information about a particular setting from the company’s website, I expected to receive a reply in a couple of days. Imagine my surprise when I received a reply within couple of hours! Tim was fabulous about answering all my questions. He worked with me to come up with a custom design that was absolutely perfect. I am very picky and detail oriented and Tim was so patient with me during the design process, always responding to emails quickly. I was using my own diamond for the center stone and when I couldn't find anyone local who was willing to mount my stone in the new setting, Tim offered to set the stone for me at no charge. All I had to do was ship my ring to him and everything would be taken care of. He even paid the shipping. I never thought I would be comfortable sending my diamond to someone halfway across the country whom I had never met, but I had complete confidence after speaking with Tim. I cannot say enough what a positive experience this was for me. I am absolutely thrilled with the way my ring turned out. It was a fabulous 36th anniversary present!"

Rating 10/10

"I found Emma Parker through a referral from a friend. Everything about the Emma Parker experience was amazing. I worked directly with Tim and he supported me every step of the way.

To start, when I first contacted Tim, I had explained my price budget and also what I wanted in my custom ring. All other Jewelers I went to would offer me sub-par grade diamonds but Tim helped me find the perfect diamonds and then found a way to make my budget.

Then, as the ring was being designed, I was kept up to date on the progress and had the final say on how the ring should look. Every time I had a question and emailed Tim, I would have a response within 24 hrs. This made the ring buying experience a very personal one which I was not able to feel with any other place I looked.

When the ring came and after I had proposed, we felt the setting was a bit loose and called Tim right away. We dropped it off with him the next day and it was fixed free of charge within 2 days and he personally dropped it off at my work because I could not meet him at this office.

To keep this review short, Tim and Emma Parker was great to me. My experiences here was personable, memorable and overall very comfortable. I recommend them for any custom jewelry design. Thank you Emma Parker for making my ring buying experience a great one!

Rating 10/10

"I cant say enough about Emma Parker & Co. I am a repeat customer, and each time I have recieved nothing less than the best service imaginable. Caring and courteous staff who truly invest their time and energy into each customer. It is refreshing to do business with a company that actually cares about people, not just money. When picking out a ring for my beautiful fiance, they actually suggested to me a moissanite center stone, which yielded them significantly less profit. But thats just the way Emma Parker & Co operates, it is all about the satisfaction of their customers. Lightning quick email responses...you will never have a question go unanswered. I whole-heartedly endorse Emma Parker & Co, and I will recommend them to anyone who listens!"

Rating 10/10

"I received the ring one afternoon and it is absolutely stunning!! I couldn't have hoped for anything more than what I have in my hands. I was in tears with joy and gratitude to see this star lit diamond on fire. This engagement ring was EXACTLY what I wanted. Both Tim and Dan really helped me out and Dan was so patient with my hesitance. I had concerns only because I was inexperienced and I couldn't see the diamond for myself. I will definitely refer people to Emma Parker & Co. Thank you so much guys! "

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