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posted Jun-28-2004 “We responded to EVERY e-mail this individual has sent, AND we have shipped them the correct product AND let them keeep the mistaken software as an apology. They have recieved the software as we have the delivery confirmation.”
posted Jun-28-2004 “We sell two version of this software. We advised them that it was the academic version PRIOR to them purchasing as it is much cheaper. They purchased anyway. After recieveing they wanted to exchange for the full retil version. Our return policies do not allow for the retun of opened software, and so they leave this false review stating that we deal in piracy!!??! If we did we would be out of business in 15 minutes as our website would be shut down immediately. We have over 2000 new customers every month. Do good and no one notices..have a problem and they tell everyone.”
posted May-27-2004 “We believe in 100% customer satisfaction.
To prove this, we will publicly announce to this customer that we would be more than happy to provide a $100.00 store credit to him whereby he may purchase any software title from our store.
We would not knowingly sell any ounterfiet items, and in this software business it is becoming increasingly dificult to determine the origional from the fakes.
We do care about every customer, whihc is why we will pay the $600.00 per year it costs for a Platnum Resellerratings account so we can reply and work with each and every customer to bring about a satisfactory solution to their problem.
Feel free to send us an e-mail at our contact address, and we will respond with an answer. We dont ignore e-mails or try to hide from any problems, and we hope this responce demonstrates such.
Thank you,
Eagletronics.com”
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posted May-26-2004 
![Share](javascript:share_rating({"review_body":"I ordered partition magic from eagletronics at the beginning of March 2004.<br><br>I received Drive Image within a week. After telephoning and emailing eagletronics for two weeks, because I didn\u0027t want to pay shipping when they had sent me the wrong product, I spent the extra money to return the product, following the instructions on the eagletronics website to ensure Partition Magic got to me.<br><br>After another two or three weeks, Partition Magic had not arrived. I emailed eagletronics at least once a day for a week, maybe a week and a half, with no response. No response, that is, until I emailed threatening that I would reverse my bank charges. <br><br>Upon receipt of this threat, they suddenly replied, apologising and reassuring me they were sending out my product.<br><br>So far, it is the end of June and I still have not received my product. I have paid in full for the item, but eagletronics is not reposnding to my emails. <br><br>Added July 05: To reaffirm, I have received to date no products from Eagletronics and have not had the fortune to keep the incorrect one, which I returned at my cost.<br><br>>> <br>>> ----- Original Message -----<br>>> From: Oscar The Duck <br>>> To: help@eagletronics.com<br>>> Sent: Mon, 26 Apr 2004 13:28:43 -0700 (PDT)<br>>> Subject: order status?<br>>> <br>>> >Hi there,<br>>> ><br>>> >I\u0027ve emailed several times asking the status of my >> >order. I received a wrong product, sent it back >> >several weeks ago as instructed on the website and >> >have received no word since. I ordered PArtition >> >Magic, but received Drive IMage in error. If I >> don\u0027t >> >receive any response soon I shall be reversing the >> >bank charges and getting my money back. >> > >> >Please be assured, ANY contact would be nice. Just >> an >> >email to assure me there\u0027s someone alive over >> there. A >> >phone call, *** *** ****, leaving a message for >> James<br>>> >telling me that you\u0027re doing everything you can.<br>>> ><br>>> >My name is James Harrison. I don\u0027t have my order number handy, but can get it to you if you ask me for it.<br>><br>>Yours<br>>James Harrison<br><br>\t<br>X-Apparently-To: oscartheduck@yahoo.com via 206.190.38.44; Tue, 27 Apr 2004 16:18:51 -0700 <br>Return-Path: <br>Received: from 66.7.130.98 (EHLO mail.vendio.com) (66.7.130.98) by mta115.mail.scd.yahoo.com with SMTP; Tue, 27 Apr 2004 16:18:50 -0700 <br>Received: by mail.vendio.com (Postfix, from userid 8) id D38E713E9; Tue, 27 Apr 2004 16:18:50 -0700 (PDT) <br>Received: from eam01-red.auctionwatch.com (si3-1.auctionwatch.com [10.1.32.100]) by mail.vendio.com (Postfix) with ESMTP id 4F985139D for ; Tue, 27 Apr 2004 16:18:50 -0700 (PDT) <br>Subject: Re: order status? <br>To: \u0022Oscar The Duck\u0022 <br>From: \u0022www.eagletronics.com\u0022 Add to Address Book <br>CC: <br>Reply-to: \u0022www.eagletronics.com\u0022 <br>Message-Id: <br>>--- \u0022www.eagletronics.com\u0022 <br>>wrote:<br>>> >> Hello, James we are sorry it had to come to this for you.<br>>> <br>>> Please send us your mailing address and the name of >> the software title >> you need replaced and we will ship one off to you<br>>> ASAP.<br>>> <br>>> Thank you,<br>>> www.eagletronics.com<br><br><br>The above email from me would seem to indicate that I did in fact get frustrated with eagletronics for not replying to my emails and tha teagltronics acknowledged this.","link":"http:\/\/www.resellerratings.com\/store\/Eagletronics\/comment\/148001#comment148001","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Eagletronics.jpg","store_name":"Eagletronics.com","username":"oscartheduck","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Beware of this reseller. I confirmed with them prior to purchase that this was the commercial version, and the key had never been registered. I was sold pirated software. The disk looks copied. When I called the software company to find a reason why my serial number wouldn\u0027t work, I was told the key was for an \u0022academic version\u0022 and it had been flagged for abuse because there had already been over 15 registrations of the same key. <br><br>Upon further investigation, I realized that they have no contact phone on their website, the phone number used to register the domain leads to an empty mailbox, and none of the \u0022secure\u0022 logos on their site click to anywhere. BUYER BEWARE!!!<br><br>><br><br>After reading the response from Eagletronics, I just want to say that they DID NOT at ANY POINT advise me that this was the academic version. I emailed help@eagletronics.com PRIOR to purchase to verify that this was - and I quote - the \u0022registerable, commercial version and not the academic version\u0022 to which they replied - AGAIN I QUOTE - \u0022Yes, this is the full licenced version.\u0022 <br><br>I then emailed Eagletronics, and was able to get a \u0022RMA number\u0022 at which point I sent back the product, specifically requesting a REFUND as they had CHANGED their website to add a disclaimer stating the serial number wouldn\u0027t be registerable \u0022to keep costs down\u0022 They then sent me back two disks. I called Macromedia to verify that at least one was a legal, registerable license for the commercial version. They said that they were commercial versions but that the serial numbers were invalid. They were unable to tell me any more. I have since registered one of the serial numbers and will be returning the other disk to Eagletronics immediately. <br><br>I suppose you could say that three disks later I finally recieved what I purchased, albeit a probably illegal version. Eagletronics, what you are doing is WRONG - If you are purchasing serial numbers in bulk and then selling customers copied disks, you should STATE SO ON YOUR WEBSITE!!! If you are selling illegal disks either way, IT IS WRONG!!! Saying that your website would be shut down is idiotic. You\u0027ve only had that website for less than 6 months. Your \u0022Verisign\u0022 logos aren\u0027t clickable to verify you, and the only phone number I was able to find for you goes to an empty voice mail box. <br><br>I WILL NEVER SHOP HERE AGAIN, BUYER BEWARE. YOU CAN STILL SAVE A FEW DOLLARS AND SHOP SOMEWHERE LEGAL!","link":"http:\/\/www.resellerratings.com\/store\/Eagletronics\/comment\/146822#comment146822","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Eagletronics.jpg","store_name":"Eagletronics.com","username":"hkdumont","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased Quickbooks Pro 2004 from www.eagletronics.com on May 4th and the order was delivered on May 10th.<br><br>The product does not work nor was delivered as advertised. I have tried to contact the merchant but I have had no luck in getting a hold of anyone or a refund.<br><br>Here are the details:<br>No mfg documents, manuals, or proof of authenticity was included. The software disk was packaged in a plain white envelope with a generic registration key glued to the envelope. When an attempt to use the software was made it was unusable product. The registration key was invalid and the software would not install due to lack of a proper registration key. Further inspection proved the product to be pirated software when compared to actual store bought software that is packaged by the original mfg. The software delivered by eagletronics.com had a Black & White printed on label on the disk; the store bought software had a color label.<br><br>Seven attempts over a week period were made contact eagletronics.com but they would not respond. There website lists only an email address for customer service so I was unable to contact them by phone; I was only able to send them email messages regarding my problem.<br><br>I have since disputed the charge on my credit card and sent back the pirated software to the address listed on the delivery envelope.<br><br>Also I have looked online for other comments about this merchant and many other people have had the exact same problems that I have (bad product, no service\/refund).<br><br>Sincerely,<br>Tod Bloxham","link":"http:\/\/www.resellerratings.com\/store\/Eagletronics\/comment\/143568#comment143568","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Eagletronics.jpg","store_name":"Eagletronics.com","username":"ratings69","rating":"1"}, "single");){kind=link}
"On June 16, 2004 I purchased the Corel Rave 2 from Eagletronics.com. The first disk that I received was Broken in several places and the label was coming off the disk. I emailed the company and they responded that they would send us a replacement disk. Yesterday (July 3rd) I received the replacement. The label on the disk says that it is Corel Rave 2 but the contnet on the disk is Mcafee Personal Firewall Plus. I have searched the disk and nowhere on this disk is the product that I have purchased. I am trully Dissattisfied with this company. I sent them an email stating that I want to get all my money including shipping cost back from them as I did not receive what I paid for. I will be sure to post further if I do not receive my money back. I definatly would not recommend this company to even my worst enemy!!!!!!!"