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drumsonsale.com/

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Rating 10.00/10 1 reviews
(20 lifetime reviews)

10.00/100 (6-month rating)
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All Customer Reviews (20)

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JonShimer
Rating 8/10 4/5
modified review posted Apr-22-2011

"I have been a local customer for over 10 years. The store is about 40 minutes from my home. They carry a wide selection of equipment and a large percussionist product list, Hand drums, Cymbals and gadgets. Not a great selection of new Drums, but I understand you can't carry em all and limited retail space. No Vintage stuff which is my hot button. I have purchased a lot of cases and stands for my Vintage drums from Chris. Now I will admit, I do not get a warm fuzzy greeting on arrival. But I can bang on stuff, and see new gear without too much aggravation. If I ask a question they are helpful. I have had a few problems in the past trying to call them, in response to an email or a Sale...as they do not always answer the phone...Very frustrating when I was trying to see if they were open before I drove 40 minutes to get there. I have other local Music Stores I support too, phone is answered buy the third ring! I don't know how you can ignore your phone inquires? I have recently asked about and inquired to purchase a New set of drums (You did answer the phone!) $1500+ sale if I can get a matching Display piece and am waiting to get an answer back...(I also am waiting to hear from another store too...)So, I do not know if they value my business or if you forgot, or have not heard from Gretsch, we all are busy. It is a major expenditure to me and I am still on the fence. I get the feeling in the store that they are too busy with online sales to service the client in the shop. He rarely comes out from behind the back work bench to greet, sell, or help you. I feel like I am intruding or interrupting as I like to ask a lot questions and get the best deal and avoid the Guitar Center hell...However, I spent $250+ at GC the other day on heads, wood block, new Tama foot pedal and cowbell etc...and Frisked on the way out the door (Glad you don't have that hassle here!). That could have been his sale too. So for customer appreciation and service you get a C+... I will remain a client, Drum up the service and you will ring up more sales! They do have good competitive prices on stuff and will work with you to get a special order or item. JRS"

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goranche
Rating 10/10 5/5
modified review posted Apr-22-2011

"I've made a number of purchases with Drums On Sale, including 2 Sonor drum sets. I've also purchased drum heads,sticks, mounting systems, bags... They had best prices on items I purchased and they had items that were otherwise hard to find. I've never had any issues with them and have been very happy in all of my dealings, hence the repeat business. I've recommended them to some of my fellow drummer friends.
The new web site is great as it offers a great number of useful drum and percussion products at sweet prices.
I did have an inquiry about a drum mounting part which never got fully resolved and I eventually moved to another option. They were waiting on Sonor, which didn't seem to provide the info in a timely manner. I would recommend to the merchant to keep an eye on open issues through their ticketing system and to follow up accordingly."

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DrummerForLife
Rating 10/10 5/5
modified review posted Apr-22-2011

"Drums On Sale had all the hardware and heads to update my vintage Rogers! Prompt service and everything was in stock. Thanks!"

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crang
Rating 2/10 1/5
modified review posted Mar-07-2011

"Hi,

No answer from that fake shop! He gots my money !! And don't take the Time to respond to my emails.
So i Will registrer a complaint at police station for getting my money back.
That shop sucks a lot !!!!!!
They don't care about costumers.
Pfff i'm a disapointed french drummer who's never gonna buy something on this shop in the future.
Thank you DRUMS ON FAKE !!! For wasting my Time.

"

modified review This review was modified by crang on March 09 2011 08:22:27 AM
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pmorrill
Rating 2/10 1/5
modified review posted Feb-06-2011

"Bad Business men last year ordered Sonor Parts that were advertised on their sight,year later never recieved them never told me about the back order.I ask them to refund my credit card could not do that
either.I was told that I would have to take up this dispute with my credit card co.All this tells me they
suck when it comes to doing the right thing call ethics.They being the Merchant is suppose to credit my
card very simple takes a few minutes I know I work in retail.Their web sight looks great but buyer beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

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BobbyR
Rating 10/10 5/5
modified review posted Mar-22-2010

"I have been looking for a handful of odd Gibraltar parts for a while now to complete my custom drum rack. The guys at drums on sale had most of them in the shop and ordered in the other special parts for me with no hassles... I was trying to get these from GC and they wouldn't even bother with the order - and the price was cheaper at drums on sale without even asking for a deal! And they talked me into a few clamps that were a lower price but worked way better than what I was originally looking at - I like that they cared more about getting me the right stuff rather than just selling me something to make an extra buck.

They got a lot of stuff for a small place, will special order anything for you and they will give you real-world advice without any "sales spin" ...this is my new favorite shop! "

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drummerman43
Rating 2/10 1/5
modified review posted Feb-27-2010

"Buyer beware: the seller is a fraud. He is a one man operation running his shop part time. He does not return phone calls or e-mail messages. Do not let the testimonials fool you. They come from family and relatives.

Buyers are advised to purchase from the manufacturer directly for faster service. The owner of this website is a reseller and has to purchase from the manufacturer before he can ship it to you. You may also want to purchase from a more reliable seller.

Don't be fooled by his claim for free shipping. I was fooled, but the guy took my money and still hasn't returned it. I plan to take this up with the AG of Maryland and the BBB."

modified review This review was modified by drummerman43 on February 27 2010 07:15:12 AM
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modified review posted Feb-27-2010
ChrisDrumm's Avatar
ChrisDrumm, Drums on SALE rep has responded

“I do apologize for any delays in your recent order (I can't tell you are from this forum or even if you have placed an order, so unfortunately I can't help resolve any issues directly with the information at hand) - I take customer complaints seriously; If I didn't, I wouldn't waste the little free time that I have to craft a response. That said, you should make sure you have your facts straight before you make such unsubstantiated claims...

First, I will honestly and openly admit that due to our recent rapid growth in sales, we have become very difficult to reach sometimes and our email and phone response times are much slower that what we ideally would like them to be. This is an issue we are currently and constantly working to improve, and I completely understand any frustration due to this fact.

Make note that we are spending nearly every free moment we have to catch up on our back-log of customer communications, so if you have tried to contact us we should be able to respond to you very soon - We will work with you to correct any problems or answer any questions/complaints you may have.

Now, we are a small operation, but we are far from a "one-man-show" selling drums out of their basement as you imply - We are a reputable and manufacturer-authorized dealer for all the brands we deal with, with both a large web-presence as well as a heavily stocked retail location. We have been offering quality percussion products and services via mail-order (and now the internet) for over twenty years.

To your point, I would coincide that several of the testimonials on our our site are from customers we have been able to closely work with and help for many years, so I would admit to calling several of them friends and would even consider a few of them "family" of Drums on SALE - but don't assume that just because someone posted a favorable testimonial on our web site that it has to be from my grandmother. All of our customer testimonials are customer initiated and written; If we truly were a fraud and all of our customers were constantly dissatisfied, we would have closed our doors long ago.

As for your bogus free shipping claim, again I am not sure what your exact issue would be here, but our free freight policy (both the qualifications and restrictions) are clearly spelled out on every item of our web site...

http://www.drumsonsale.com/index.php?main_page=faq_info&fcPath=1&faqs_id=5

While we stock a lot of product in our shop, we list over 10,000 items on our web-site, and there are over 25,000 items total that we deal with; many of them being hard to find items that other retailers won't even bother to deal with. While we would love to stock it all, we just don't have that capability and therefore do have to order-in some items before they can ship out. Normally this is only a delay of a few days at the most, but manufactures can get bogged down with orders and occasionally run out of product as well, usually without contacting us about any delay. In actuality, we ship many of our larger items (such as drum sets) direct to the customer from the manufacturers warehouse; this saves an extra shipping charge and is part of the strategy that keeps our prices low - But make note; 95% of our manufacturers do-not/can-not sell direct to a retail customer, so don't assume you would even have the ability to buy an item direct from a manufacturer and in turn get it quicker.

I fully understand your concerns and can justify any anger, but I would only ask that while we work towards solving our current growing-pains, you could apply a bit of perspective to your comments before you trash a company with false claims just to vent your frustrations - that doesn't serve anyone on either side of the issue and really resolves nothing.”

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rrondrm
Rating 10/10 5/5
modified review posted Feb-10-2010

"Hi,again to all past and future reviewers/customers of Drums On Sale(DOS).Since my last review,feb,2010,I've made no less than 10 orders with the money DOS has saved me.This last order was for a 17" and a 19"Zildjian K custom special dry cymbals from their rarities program.What other company will save you that kind of money?I've been in the `business' since 1977.Since that time,I've shopped about everyplace there is to shop in and out of my state(NC),all across the USA.That is until I started ordering from DOS.I've been blessed being able to play professionally and semi-pro for many years now.DOS saves me money with each purchase.I have to maintain my equipment(new heads,sticks,cymbals,etc.),to keep the shows going forward with top shelf sound.I've been able to order hard to find stuff that may take a little longer to get,but I now have it and the DOS staff did a fine job getting it to me.As with my past review,you'll see that most customers have had a great experience ordering and saving money with DOS.Anyone who writes a bad review about such a GREAT company,has much more pressing issues in their lives,than just a back-ordered item.To all,keep drumming,keep saving $$ from your DOS orders(to be used on more equipment)and mostly,Thanx to the DOS staff for all their help over the years.Helping me to keep music going.And no,I'm not related to any DOS staff member other than being a satisfied,loyal customer for many,many years.RW. "

modified review This review was modified by rrondrm on June 11 2011 02:29:25 PM
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ptr3777
Rating 2/10 1/5
modified review posted Dec-18-2009

"Lame, late, their going to make you wait.
I ordered two top notch Gibraltar cymbal stands on Dec 10. After waiting 8 days without any shipping confirmation info i had to make contact. Then they tell me that its Gibraltar's fault that they sent them only one. Like i don't know that their sent direct from the factory. Why didn't they just let me know? Anyhow while realizing that by the time they get it together i will not receive the item till after Christmas, i found them CHEAPER at INTERSTATE(ROCKS). So i canceled the order.

GET THIS, THEY RESPONDED

Look, you found them somewhere else - great, we are glad you could get your order in time for the holidays... So you are ticked off at us because the order was unexpectedly delayed - that's understandable , "stuff" happens sometimes... We are extremely busy this time of year and things fall through the cracks sometimes (Even with Casico - we deal with many a customer that are unhappy with their screw-ups) it's an unavoidable part of dealing with people - you take the good with the bad...

But don't lie in a review about our site that you found the item cheaper online (Link below, where they are clearly higher in price than what we charged you http://www.interstatemusic.com/webapp/wcs/stores/servlet/ProductDisplay?catalogId=10021&storeId=10051&productId=900025772&langId=-1&parent_category_rn=123460) and also lie that we wouldn't get the stand to you until after Christmas, where we clearly offered express shipping and were trying to work with you to expedite the order.

- Things get messed up, that's life, but to lie about the situation to make yourself more of a victim - not a very professional act on you part.

And if you are going to write review - please work on your grammar so people can understand what you are saying!

MY REPLY

Do you think that replying like this to me is going to smooth over the situation? Does it make you feel better poking at my grammar? Do you think that just because"stuff happens" I'm supposed to just look the other way? Calling me lair is going to do what for my attitude for your company? Do you know about the 15% off that i received on the order.
All i wanted was Sorry we screwed up we will get it to you at this time. Not, its Gibraltar's fault.
Customer service...Customer service...Customer Service,...I see exactly what you think it means.

ITS GOTTA BE A CHICK. SHE'S GO TO TAKE THE GOOD WITH THE BAD. INSTEAD SHE TOOK IT PERSONALLY."

modified review This review was modified by ptr3777 on May 02 2010 04:16:41 PM
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modified review posted Dec-20-2009
ChrisDrumm's Avatar
ChrisDrumm, Drums on SALE rep has responded

“You found the items somewhere else - great! We are glad you could get your order in time for the holidays... So you are ticked off at us because the order was unexpectedly delayed - that's understandable. We are extremely busy during the holiday time and sometimes things unintentionally fall through the cracks (and yes, this happens even with Casico - we deal with many a customer that come to us after they screw-up an order) It's an unavoidable part of dealing with people & business - you take the good with the bad...

But please don't twist the truth in a review about our site to make the situation worse...

- We offered express shipping at no charge and were trying to work with you to expedite the order to the best of our abilities.

Things get messed up, that's life - and we are sorry that we couldn't help you out with this order.

...but to publicly twist the situation to make yourself look like more of a victim is not a very professional act on your part as a responsible customer. Clearly you were aggravated enough about the order to write a negative review, but please keep your facts "factual"
”

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Iju
Rating 2/10 1/5
modified review posted Feb-03-2009

"I ordered a drum throne seat on Saturday January 10th 2009. The order still hasn't shipped as of February 3rd. I was told by Christian Kline at customer service that the base I ordered was out of stock and wouldn't be available till the first week of February. Then was told again that the basses came in on Friday January 30th and my order would ship by the following Monday February 2nd. It is now February 3rd and the throne seat still hasn't ship. Most online companies that I have orderd from in the past do not charge my credit card till the order ships. Not so with Drums on Sale. They charge the credit card as soon as the order is processed."

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modified review posted Dec-20-2009
ChrisDrumm's Avatar
ChrisDrumm, Drums on SALE rep has responded

“Unfortunately back-orders do happen. This customer was notified of the back-order within the first few days of placing the order, and a delivery date of the first week of February was given. The customer jumped-the-gun a bit with this review - The throne came in as stated and shipped out on February 2nd and was delivered within a few days. All communication was prompt and accurate, but some customers are just impatient.

As for charging the card early, I will agree that this is out of the norm, but it is clearly stated on our web site that that is our practice. It is not intended to defraud customers, it is meant to protect us from fraudulent orders - which helps us keep our prices 10% to 20% lower than our competitors - Nearly all our customers understand this and don't mind the minor inconvenience at all.”

 
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