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"I WILL NEVER SHOP HERE AGAIN!!!!! I ordered the Hot Wheels Wall Tracks Started set on Dec. 12th and realized that it hadn't come yet. When I looked up the order on line I found that it was CANCELLED and NOT BY ME! I called and they said that it was cancelled by them because it was discontinued. NOT TRUE. They just ran out of them. There was NO email or phone call sent to let me know. This was the one thing my son asked Santa for and I'm so upset that they didn't even bat an eye and hardly seemed to care and for that reason I WILL NEVER SHOP HERE AGAIN!!!!!!!"
"I ordered a 10ml vial advertised for $100.99, after receiving numerous call stating they were waiting for info from my doctor. I called to try and resolve whtever was holding back the item. I was informed that they could only send 5ml due to NY state law(not a problem) but the wanted $115+ for 5ml I cancelled the order Nov 30th 14 days after initial order, and requested my scipt be returned as I was already past my dosage date. I waited 7 days for the script, when nothing came I called Bioscrip to ask how they sent out my script only to find out they STILL had it. I demanded they return my script overnight only to be told I will put that request in. Why wasn't my script returned immediatley? stay away from this company very poor customer service"
"BEWARE!!!!!!!!!!!!!! SCAM!!!! When I purchased an item from drugstore.com the final price charged was different then the price in the checkout cart. If you accept the checkout cart price, they will bill you more on the receipt!!! TOTAL SCAM! NEVER DO BUSINESS WITH THEM!!!!"
"Prompt service, good selection. Smooth transaction. Was able to find Huggies Pure and Natural diapers at a good price without having to shop at Walmart."
"Wow...I'm pretty surprised at the poor ratings here. I've just received my 2nd drugstore.com order and because of how blown away I was at shipping speed I figured I'd hop online and throw a good review their way. I had no problems with my first order from drugstore.com. I believe I only ordered 2 things that time but my order came promptly with no errors. This time I ordered on cyber monday (11/28/11) and received my order today (11/30/11). I was actually very surprised to see a package on my doorstep since I ordered all my stuff on Cyber Monday and figured most places would be a little backed up with the holiday shoppers. Everything I ordered was neatly packaged (although no packing was used but it was all fit in like a puzzle with little room for items to move around), nothing missing, nothing broken.
I've never had any issues with my orders so I've never had to contact customer service so I can't speak on that. Some things I like about drugstore.com (other than their incredibly fast shipping) is that they do free shipping on orders over $25 and they have a 5% back program where you get 5% back on every order as drugstore.com dollars to put towards your next purchase with them. Also, I use ebates (check them out if you order online a lot like me) and they will give you another percentage back with drugstore.com (it was 12% back on cyber monday but I don't recall what their normal percentage is...maybe 6?).
But yeah...I got free shipping AND got my order within 2 days of placing the order (at 11PM too, btw). No complaints here. Would order from them again. "
"been a customer with them for over ten years. have never received an incorrect item. once i stupidly ordered a candle and the glass was broken when received- they immediately gave me the choice of the $ amount in credit or the replacement item shipped free. great customer service. love to order from the comfort of my home, it is here soon and the prices beat the local stores plus no sales tax. not to mention the 5% credit to be used quarterly. thank you drugstore.com"
"They need better inventory control. I ordered 2 blushes which had the add to cart option, was notified of backorder after making the order and then they finally cancelled the order.
Most sites will warn of lack of inventory before I make the order and not afterwards. Waste of time."
"Ordered an adult sized Halloween costume. Received a completely different child sized costume.
Called customer service - was told that there was not much they could do because they had to contact the vendor and I'd hear from the vendor in 2-3 days via email. Great. I'm figuring my chances of a refund and return shipping label are not good.
Unacceptable for a number of reasons, the least of which is now I have to scramble to find a costume. First and last order from these guys.
"Thought I was getting a deal and instead I got really bad service. I placed my order and received an email saying that the order was cancelled, so I called to find out what happened. They said one of the three items was not available, so I said just sent the other two. They charged me twice, once for the original order and for the new one. Took a week to get it straightened out and they have not given me my so called discount which is the reason I originally ordered from them. WARNING! Do not buy from this company - Save yourself the time and headache =("
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posted Dec-06-2011 
![Share](javascript:share_rating({"review_body":"I ordered a 10ml vial advertised for $100.99, after receiving numerous call stating they were waiting for info from my doctor. I called to try and resolve whtever was holding back the item. I was informed that they could only send 5ml due to NY state law(not a problem) but the wanted $115+ for 5ml I cancelled the order Nov 30th 14 days after initial order, and requested my scipt be returned as I was already past my dosage date. I waited 7 days for the script, when nothing came I called Bioscrip to ask how they sent out my script only to find out they STILL had it. I demanded they return my script overnight only to be told I will put that request in. Why wasn\u0027t my script returned immediatley? stay away from this company very poor customer service","link":"http:\/\/www.resellerratings.com\/store\/Drugstore\/comment\/985869#comment985869","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Drugstore.jpg","store_name":"Drugstore.com","username":"Peterlow","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"BEWARE!!!!!!!!!!!!!! SCAM!!!! When I purchased an item from drugstore.com the final price charged was different then the price in the checkout cart. If you accept the checkout cart price, they will bill you more on the receipt!!! TOTAL SCAM! NEVER DO BUSINESS WITH THEM!!!!","link":"http:\/\/www.resellerratings.com\/store\/Drugstore\/comment\/983121#comment983121","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Drugstore.jpg","store_name":"Drugstore.com","username":"lookoutB4ubuy","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Prompt service, good selection. Smooth transaction. Was able to find Huggies Pure and Natural diapers at a good price without having to shop at Walmart.","link":"http:\/\/www.resellerratings.com\/store\/Drugstore\/comment\/966493#comment966493","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Drugstore.jpg","store_name":"Drugstore.com","username":"reviewz56","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Wow...I\u0027m pretty surprised at the poor ratings here. I\u0027ve just received my 2nd drugstore.com order and because of how blown away I was at shipping speed I figured I\u0027d hop online and throw a good review their way. I had no problems with my first order from drugstore.com. I believe I only ordered 2 things that time but my order came promptly with no errors. This time I ordered on cyber monday (11\/28\/11) and received my order today (11\/30\/11). I was actually very surprised to see a package on my doorstep since I ordered all my stuff on Cyber Monday and figured most places would be a little backed up with the holiday shoppers. Everything I ordered was neatly packaged (although no packing was used but it was all fit in like a puzzle with little room for items to move around), nothing missing, nothing broken.<br><br>I\u0027ve never had any issues with my orders so I\u0027ve never had to contact customer service so I can\u0027t speak on that. Some things I like about drugstore.com (other than their incredibly fast shipping) is that they do free shipping on orders over $25 and they have a 5% back program where you get 5% back on every order as drugstore.com dollars to put towards your next purchase with them. Also, I use ebates (check them out if you order online a lot like me) and they will give you another percentage back with drugstore.com (it was 12% back on cyber monday but I don\u0027t recall what their normal percentage is...maybe 6?). <br><br>But yeah...I got free shipping AND got my order within 2 days of placing the order (at 11PM too, btw). No complaints here. Would order from them again. ","link":"http:\/\/www.resellerratings.com\/store\/Drugstore\/comment\/962429#comment962429","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Drugstore.jpg","store_name":"Drugstore.com","username":"Twinkly1216","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"been a customer with them for over ten years. have never received an incorrect item. once i stupidly ordered a candle and the glass was broken when received- they immediately gave me the choice of the $ amount in credit or the replacement item shipped free. great customer service. love to order from the comfort of my home, it is here soon and the prices beat the local stores plus no sales tax. not to mention the 5% credit to be used quarterly. thank you drugstore.com","link":"http:\/\/www.resellerratings.com\/store\/Drugstore\/comment\/954205#comment954205","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Drugstore.jpg","store_name":"Drugstore.com","username":"susique","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"this webside is nothin but a scam!!!! dont buy from this side i know i wont !!!,lessen learnd!this side is a BS!!!!!","link":"http:\/\/www.resellerratings.com\/store\/Drugstore\/comment\/926228#comment926228","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Drugstore.jpg","store_name":"Drugstore.com","username":"hujwamwdupe","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They need better inventory control. I ordered 2 blushes which had the add to cart option, was notified of backorder after making the order and then they finally cancelled the order.<br><br>Most sites will warn of lack of inventory before I make the order and not afterwards. Waste of time.","link":"http:\/\/www.resellerratings.com\/store\/Drugstore\/comment\/909868#comment909868","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Drugstore.jpg","store_name":"Drugstore.com","username":"los802","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered an adult sized Halloween costume. Received a completely different child sized costume.<br><br>Called customer service - was told that there was not much they could do because they had to contact the vendor and I\u0027d hear from the vendor in 2-3 days via email. Great. I\u0027m figuring my chances of a refund and return shipping label are not good.<br><br>Unacceptable for a number of reasons, the least of which is now I have to scramble to find a costume. First and last order from these guys.<br><br>","link":"http:\/\/www.resellerratings.com\/store\/Drugstore\/comment\/907315#comment907315","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Drugstore.jpg","store_name":"Drugstore.com","username":"xoxor88","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Thought I was getting a deal and instead I got really bad service. I placed my order and received an email saying that the order was cancelled, so I called to find out what happened. They said one of the three items was not available, so I said just sent the other two. They charged me twice, once for the original order and for the new one. Took a week to get it straightened out and they have not given me my so called discount which is the reason I originally ordered from them. WARNING! Do not buy from this company - Save yourself the time and headache =(","link":"http:\/\/www.resellerratings.com\/store\/Drugstore\/comment\/906322#comment906322","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Drugstore.jpg","store_name":"Drugstore.com","username":"Pattie323","rating":"1"}, "single");){kind=link}
"I WILL NEVER SHOP HERE AGAIN!!!!! I ordered the Hot Wheels Wall Tracks Started set on Dec. 12th and realized that it hadn't come yet. When I looked up the order on line I found that it was CANCELLED and NOT BY ME! I called and they said that it was cancelled by them because it was discontinued. NOT TRUE. They just ran out of them. There was NO email or phone call sent to let me know. This was the one thing my son asked Santa for and I'm so upset that they didn't even bat an eye and hardly seemed to care and for that reason I WILL NEVER SHOP HERE AGAIN!!!!!!!"