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"Ordered a Sharp LC-37D5U that was listed as in stock on website, after a few days of seeing my status on-line as "waiting for authorization", I tried calling for an update. When I finally go through (after 2 calls and waiting for about 10-15 minutes), the rep told me that the TV I ordered was discontinued and asked if had gotten an e-mail to that effect, I told him I did not. He told me I could order the D4U instead, which is a newer model, so I did. This was just before Thanksgiving, and I got the new TV 4 business days later, so that wasn't bad, although is was 11 days after my original order. Overall, not sure if I would order from them again, the website isn't updated, they never posted a tracking # as they claim they will and the Customer Service is extremely difficult to get a hold of, you wait on hold and get hung up on and have to call back, etc. They had a good price and I eventually got a TV I wanted, but it could have gone more smoothly."
"Tried to buy a tv from these people, they claimed on line "instock usually ships 24-48 hrs" they called and said shipping would be 3-4 days, I said ok. I cancled the order 13 days later after the tv still had not been shipped."
"unfortunately, i had a negative experience with this vendor. they did not ship the product when they said they would, and then days later claimed they never had it and tried to sell me a lower priced item for the same amount, claiming that it was more expensive and better. "
"Purchased Panasonic Plasma 50" TH50PHD8UK on Nov 4th. Had to cancel order after 12 days as they were too unprofessional. Difficult to track them. Never delivered - they initially said that the item is in stock. and now they say its not. They wasted 2 weeks of my time. I was talking to Michael x216 from Plasma House. They started giving me BS - we order 60 sets all came defected....your card is declining...bla bla..
"My shopping experience with this outfit has been a disaster. After two weeks of delay (with no update info), i received a wrong item. Now i am waiting for the item to be exchanged. Their website is does not have status information; the custome service wait time in at least 45 minutes. I am sorry to have purchased from them"
"On 6/10/2005, Spoke with Abel , Ext 221 and he said two of the TV I ordered are in stock ready to ship , so I was happy and I waited for 1 week, no tracking # and no calls from the warehouse regarding my order, called them on 6/17/2005 and waited for two hours on the phone , got hung up once, finally someone said the TV were shipped on 6/17/2005 so I needed to call back on 6/20/2005 to get tracking #. I just got off the phone with these scammers, and guess what? One of the two TV is on back order, and he has NO ETA. These scammers do not deserve to be in business and certainly if you want to get your product in time, DO NOT TRY TO BUY FROM THIS COMPANY! Take my words serisouly so you don't get burnt yourself. Look at their reviews! One " Dissatisfied after another" Good reviews are short , and possibly from the same IP address too.. What a joke! I repeat, DO NOT BUY FROM PLASMA HOUSE, DO NOT BUY PLASMA HOUSE, DO NOT BUY FROM PLASMA HOUSE! "
This review was modified by Ipodpink on June 20 2005 11:23:20 AM
"Just placed order - we will see if all turns out okay. Ordered a somewhat hard-to-find Samsung 193V 19" LCD monitor. Price is actually a little less than others I've found. Web-site ordering was pretty easy and I called Customer Support to verify that all was okay after placing the order.
3/6/05 - Had to cancel order. Out-of-stock. Procedure went well, however. "
This review was modified by bobt001 on March 06 2005 12:32:09 PM
"My experience with Plasmahouse.com was HORRIBLE. THey should be shut down. I have filed a report with the better business bureau. Plasmahouse.com had discontinued models on their website for sale. The website said they were in stock. I ordered two. Two weeks later I was called and told the models were discontinued and that I should order the Samsung 710MPs instead. I was not only assured by the customer service guy that the monitors did everything the discontinued models did, but their website claimed it as well; in particular, picture-in-picture functionality. Two weeks later the units arrived, and they did not have the picture-in-picture capability. I tried to deal with Eric, a manager at Plasmahouse. I left numerous messages with him regarding doing some type of exchange. He said he was sorry, the website was wrong, and that he would do some research on exchange models and get back to me. I told Eric that we couldn't be without monitors and that we would return the ones we originally ordered when he came up with a suitable exchange. He said that was fine. This went on for weeks-me calling and leaving messages for Eric, and Eric saying he was still researching the matter. Finally he said he had exchange models that did the picture-in-picture, but that they were out of stock. he told me to call back in one month. REMEMBER-he knew we weren't returning the old ones till we had replacements on the way. I called a month later and he said they still didn't have them, to call back after Christmas. I finally ordered thru another website. I returned the old ones to Plasmahouse, who refused delivery of the monitors. I called Eric to ask him what happened and he told me that I should have returned the old monitors 5 months ago. When I reminded Eric of our numerous conversations, he hung up on me. HE HUNG UP ON ME. "
"I have no invoice number because I could not order. Are they out of business? After trying on three different days, there was no way to reach them on the phone. The phone message has a different set of hours than stated on the web site, the phone always answers with the message that it is after hours when it is not and then hangs up. After calling them back, I dialed a random three digit extension and got the messages to dial 1 if you want to place an order. I let the phone ring for 10 minutes - no answer. Calling back I dialed a 2 for cusomer assistance and it was busy - no wiating queue, just beep, beep, beep ... next time dialing 3 for the next department and again only "busy" and finally the last choice dialing 4 was also "busy." Are they out of business? Their web site info does not match with the phone message, the staff that takes orders from willing customers does not answer the phone, there is no proper phone waiting queue. "
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posted Nov-28-2005 
posted Nov-15-2005 
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![Share](javascript:share_rating({"review_body":"Tried to buy a tv from these people, they claimed on line \u0022instock usually ships 24-48 hrs\u0022 they called and said shipping would be 3-4 days, I said ok. I cancled the order 13 days later after the tv still had not been shipped.","link":"http:\/\/www.resellerratings.com\/store\/Dr_Plasma_PlasmaHouse_eStore_of_N_Y_Inc\/comment\/231472#comment231472","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Dr_Plasma_PlasmaHouse_eStore_of_N_Y_Inc.jpg","store_name":"Dr. Plasma \/ PlasmaHouse.com \/ eStore of N.Y. Inc.","username":"royrowan","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"unfortunately, i had a negative experience with this vendor. they did not ship the product when they said they would, and then days later claimed they never had it and tried to sell me a lower priced item for the same amount, claiming that it was more expensive and better. ","link":"http:\/\/www.resellerratings.com\/store\/Dr_Plasma_PlasmaHouse_eStore_of_N_Y_Inc\/comment\/230825#comment230825","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Dr_Plasma_PlasmaHouse_eStore_of_N_Y_Inc.jpg","store_name":"Dr. Plasma \/ PlasmaHouse.com \/ eStore of N.Y. Inc.","username":"tsulli","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Purchased Panasonic Plasma 50\u0022 TH50PHD8UK on Nov 4th. Had to cancel order after 12 days as they were too unprofessional. Difficult to track them. Never delivered - they initially said that the item is in stock. and now they say its not. They wasted 2 weeks of my time. I was talking to Michael x216 from Plasma House. They started giving me BS - we order 60 sets all came defected....your card is declining...bla bla..<br><br>Will never by here. Its a big fraud.","link":"http:\/\/www.resellerratings.com\/store\/Dr_Plasma_PlasmaHouse_eStore_of_N_Y_Inc\/comment\/229887#comment229887","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Dr_Plasma_PlasmaHouse_eStore_of_N_Y_Inc.jpg","store_name":"Dr. Plasma \/ PlasmaHouse.com \/ eStore of N.Y. Inc.","username":"njbuyer","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":" Good customer service- Good products- Good prices- Fast delivery- I will be buying only through Doctor Plasma from now on.","link":"http:\/\/www.resellerratings.com\/store\/Dr_Plasma_PlasmaHouse_eStore_of_N_Y_Inc\/comment\/229157#comment229157","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Dr_Plasma_PlasmaHouse_eStore_of_N_Y_Inc.jpg","store_name":"Dr. Plasma \/ PlasmaHouse.com \/ eStore of N.Y. Inc.","username":"eastmikev","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My shopping experience with this outfit has been a disaster. After two weeks of delay (with no update info), i received a wrong item. Now i am waiting for the item to be exchanged. Their website is does not have status information; the custome service wait time in at least 45 minutes. I am sorry to have purchased from them","link":"http:\/\/www.resellerratings.com\/store\/Dr_Plasma_PlasmaHouse_eStore_of_N_Y_Inc\/comment\/224784#comment224784","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Dr_Plasma_PlasmaHouse_eStore_of_N_Y_Inc.jpg","store_name":"Dr. Plasma \/ PlasmaHouse.com \/ eStore of N.Y. Inc.","username":"kermani","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"On 6\/10\/2005, Spoke with Abel , Ext 221 and he said two of the TV I ordered are in stock ready to ship , so I was happy and I waited for 1 week, no tracking # and no calls from the warehouse regarding my order, called them on 6\/17\/2005 and waited for two hours on the phone , got hung up once, finally someone said the TV were shipped on 6\/17\/2005 so I needed to call back on 6\/20\/2005 to get tracking #. I just got off the phone with these scammers, and guess what? One of the two TV is on back order, and he has NO ETA. These scammers do not deserve to be in business and certainly if you want to get your product in time, DO NOT TRY TO BUY FROM THIS COMPANY! Take my words serisouly so you don\u0027t get burnt yourself. Look at their reviews! One \u0022 Dissatisfied after another\u0022 Good reviews are short , and possibly from the same IP address too.. What a joke! I repeat, DO NOT BUY FROM PLASMA HOUSE, DO NOT BUY PLASMA HOUSE, DO NOT BUY FROM PLASMA HOUSE! ","link":"http:\/\/www.resellerratings.com\/store\/Dr_Plasma_PlasmaHouse_eStore_of_N_Y_Inc\/comment\/210170#comment210170","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Dr_Plasma_PlasmaHouse_eStore_of_N_Y_Inc.jpg","store_name":"Dr. Plasma \/ PlasmaHouse.com \/ eStore of N.Y. Inc.","username":"Ipodpink","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Just placed order - we will see if all turns out okay. Ordered a somewhat hard-to-find Samsung 193V 19\u0022 LCD monitor. Price is actually a little less than others I\u0027ve found. Web-site ordering was pretty easy and I called Customer Support to verify that all was okay after placing the order.<br><br>3\/6\/05 - Had to cancel order. Out-of-stock. Procedure went well, however. ","link":"http:\/\/www.resellerratings.com\/store\/Dr_Plasma_PlasmaHouse_eStore_of_N_Y_Inc\/comment\/190940#comment190940","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Dr_Plasma_PlasmaHouse_eStore_of_N_Y_Inc.jpg","store_name":"Dr. Plasma \/ PlasmaHouse.com \/ eStore of N.Y. Inc.","username":"bobt001","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My experience with Plasmahouse.com was HORRIBLE. THey should be shut down. I have filed a report with the better business bureau. Plasmahouse.com had discontinued models on their website for sale. The website said they were in stock. I ordered two. Two weeks later I was called and told the models were discontinued and that I should order the Samsung 710MPs instead. I was not only assured by the customer service guy that the monitors did everything the discontinued models did, but their website claimed it as well; in particular, picture-in-picture functionality. Two weeks later the units arrived, and they did not have the picture-in-picture capability. I tried to deal with Eric, a manager at Plasmahouse. I left numerous messages with him regarding doing some type of exchange. He said he was sorry, the website was wrong, and that he would do some research on exchange models and get back to me. I told Eric that we couldn\u0027t be without monitors and that we would return the ones we originally ordered when he came up with a suitable exchange. He said that was fine. This went on for weeks-me calling and leaving messages for Eric, and Eric saying he was still researching the matter. Finally he said he had exchange models that did the picture-in-picture, but that they were out of stock. he told me to call back in one month. REMEMBER-he knew we weren\u0027t returning the old ones till we had replacements on the way. I called a month later and he said they still didn\u0027t have them, to call back after Christmas. I finally ordered thru another website. I returned the old ones to Plasmahouse, who refused delivery of the monitors. I called Eric to ask him what happened and he told me that I should have returned the old monitors 5 months ago. When I reminded Eric of our numerous conversations, he hung up on me. HE HUNG UP ON ME. ","link":"http:\/\/www.resellerratings.com\/store\/Dr_Plasma_PlasmaHouse_eStore_of_N_Y_Inc\/comment\/187784#comment187784","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Dr_Plasma_PlasmaHouse_eStore_of_N_Y_Inc.jpg","store_name":"Dr. Plasma \/ PlasmaHouse.com \/ eStore of N.Y. Inc.","username":"katiefitz","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have no invoice number because I could not order. Are they out of business? After trying on three different days, there was no way to reach them on the phone. The phone message has a different set of hours than stated on the web site, the phone always answers with the message that it is after hours when it is not and then hangs up. After calling them back, I dialed a random three digit extension and got the messages to dial 1 if you want to place an order. I let the phone ring for 10 minutes - no answer. Calling back I dialed a 2 for cusomer assistance and it was busy - no wiating queue, just beep, beep, beep ... next time dialing 3 for the next department and again only \u0022busy\u0022 and finally the last choice dialing 4 was also \u0022busy.\u0022 Are they out of business? Their web site info does not match with the phone message, the staff that takes orders from willing customers does not answer the phone, there is no proper phone waiting queue. ","link":"http:\/\/www.resellerratings.com\/store\/Dr_Plasma_PlasmaHouse_eStore_of_N_Y_Inc\/comment\/186558#comment186558","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Dr_Plasma_PlasmaHouse_eStore_of_N_Y_Inc.jpg","store_name":"Dr. Plasma \/ PlasmaHouse.com \/ eStore of N.Y. Inc.","username":"why","rating":"1"}, "single");){kind=link}
"Ordered a Sharp LC-37D5U that was listed as in stock on website, after a few days of seeing my status on-line as "waiting for authorization", I tried calling for an update. When I finally go through (after 2 calls and waiting for about 10-15 minutes), the rep told me that the TV I ordered was discontinued and asked if had gotten an e-mail to that effect, I told him I did not. He told me I could order the D4U instead, which is a newer model, so I did. This was just before Thanksgiving, and I got the new TV 4 business days later, so that wasn't bad, although is was 11 days after my original order. Overall, not sure if I would order from them again, the website isn't updated, they never posted a tracking # as they claim they will and the Customer Service is extremely difficult to get a hold of, you wait on hold and get hung up on and have to call back, etc. They had a good price and I eventually got a TV I wanted, but it could have gone more smoothly."