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Stores > Distinctive Decor

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  • Distinctive Dec Distinctive Decor Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 901 W. Main Street - Duncan, OK
    • Contact: info@distinctive-decor.com
    • Phone: (580) 252-9494
    • Customer Support: (866) 963-3267
    • Business Hours: Monday - Friday 8 AM to 5 PM
    • Fax: (580) 252-0744

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: Rating 2.50/10 2.50/10
    Customer service: Rating 2.50/10 2.50/10
    Return/Replacement policy: 0.00/10
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Verified Customer
Rating 10/10
5/5
2017-01-11

Perfect

"I was a little concerned that the product wouldn't be exactly what was pictured but it came in perfectly! Definitely will order from here again. "

This review was modified by annecole on January 13 2017 05:15:02 PM

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Verified Customer
Rating 2/10
1/5
2017-01-11

Missing items, still charged full price

"Was emailed about one of the missing items, but never refunded. Order arrived with a separate missing item. "

This review was modified by angelaegreene on January 13 2017 05:00:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-11

Destinctive Decor-- the Bomb!

"Ordered melamine plates to complete my set for outdoor! Love the selection and love that my pattern was still available after 5 years. The site is easy to use and deliver was soooo quick!"

This review was modified by amy_kidd on January 13 2017 05:00:02 PM

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Verified Customer
Rating 10/10
5/5
2016-09-21

"Very satisfied with product and timely delivery "


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Verified Customer
Rating 10/10
5/5
2016-09-17

cute set

"The items were sent quickly and packaged carefully. I was glad to be able to purchase this cute set for my son.
"


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Verified Customer
Rating 10/10
5/5
2016-09-16

Wonderful

"I received my order veey promptly and was very satisfied. A quality product."


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Verified Customer
Rating 10/10
5/5
2016-09-16

"Helpful and nice to work with"


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Verified Customer
Rating 10/10
5/5
2016-09-16

Speedy

"I was on vacation when my order was placed. Was so surprised when I arrived home in just a few days and my order was already there. "


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Verified Customer
Rating 10/10
5/5
2016-09-15

Nice Finds for Wedding Gift

"Great prices on two beautiful items on a bride's gift list. Saved on discounted item and being able to ship from one place."


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Verified Customer
Rating 10/10
5/5
2016-09-15

Very satisfied repeat customer

"Always pleased with the item purchased, the competitive price, the careful shipping and handling, and their attention to clear communication (for example, if a shipment is not complete due to backorder, etc.). I ordered an item I really wanted but it was discontinued. Distinctive D├ęcor went above and beyond and somehow found exactly what I wanted and completed the order. "


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Verified Customer
Rating 10/10
5/5
2016-09-15

Just perfect!

"As its name says my experience is distinctive. I love Franz porcelain and Distinctive Decor brings me the opportunity to acquire classic pieces that I can't find. I thanks Mary Lou, a special lady, who always do the difference in the customer service. All my transactions with them are perfect. Thanks Distinctive Decor!!!"


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Verified Customer
Rating 10/10
5/5
2016-02-10

"Extremely pleased with my purchase, the service I was given, great packaging of shipment, and the quick arrival of my purchases. The price of my selections was great too. "


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Verified Customer
Rating 6/10
3/5
2016-02-04

Gift Wrapping Issue

"I paid extra for gift wrapping but received the stuffed animal I ordered in a cardboard box with a simple bow on it. This was disappointing to say the least. Perhaps there should be a more detailed description of how the gifts are wrapped posted somewhere prior to ordering.

The stuffed animal I purchased, however, was in good condition.
"


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Verified Customer
Rating 4/10
2/5
2016-02-02

Difficult return process

"My item arrived timely. However, there was a small crack in the face of the ornament, and if shaken, you could hear broken pieces rattling inside the ornament. Not a huge deal, but if you're paying $40+ for an ornament, I don't expect it to be broken. I ordered the same ornament from a different site because it would arrive by Christmas. I e-mailed customer service at Distinctive Decor about a return because I did not receive a return label or information about where to ship returns in the box. I received a quick response, however, I did not receive infromation about where to ship my return. Several days later, I sent the same e-mail to customer service. I was contacted by a different individual who said a picture of the damaged item was required to process the return. I was not asking for an exchange, I simply wanted to return the item because I ordered the same ornament from a different store. Both e-mails were sent within 30 days of the original purchase and followed the instructions for returns detailed on the website. Frustrated with all the hoops, I gave up on returning this item and am out $40. "


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Verified Customer
Rating 10/10
5/5
2016-01-27

Excellent customer support--highly recommend to a friend!

"We purchased several children tea sets for Christmas and birthdays in December. They gave us a 10% discount. The check out process was super easy online. My orders arrived on time (less than 7 days). And when I called customer support after I had realized one tea pot was cracked, she quickly looked up my name and replaced the tea pot without further questioning. I called Monday; the replacement tea pot was at my doorstep Wednesday! They didn't even ask me to return the cracked one! Thank you Distinctive-Decor for providing excellent customer service!"


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