5/5

posted May-31-2005

"An outstanding e-store! I have already placed, and received, a follow-up order and plan to buy from Digitally Unique frequently in the future. I particularly appreciate their outstanding and very detailed product descriptions, their quick email responses and order fulfillment, and their careful packaging of items purchased. Although I live on the opposite coast from Digitally Unique, the purchases that I have made from them have arrived faster than those I have made from stores located in nearby states, without my having requested or paid for express shipping. The fact that they stock numerous hard-to-find items, and their excellent return policy, are additional reasons why Digitally Unique has become one of my favorite shopping venues!
"

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1/5

posted May-31-2005

ResellerRatings.com TOP REVIEWER!

"Do yourself a big favor and pass on ordering from this company.

Over the years, I've placed literally hundreds of orders over the internet and this was the first time EVER that I had an order cancelled because the company said there was a 'problem validating the information I provided'. My credit card was entered correctly as was my name, address, phone number, and other pertinent information.

Frankly, I don't think they really wanted to sell me the item at the price at which it was offered.....about $50 lower than Buy.com's price.

Whatever the reason, I wasted my time and effort ordering from what I suspect to be a company that appears to be playing games with stock and pricing. As I said, I've never had this type of "verification" problem before and it's a bit suspicious that they would pull this kind of thing on a item they lowballed in terms of price.

Further, the customer service rep gave me short shrift on the phone stating that there was nothing he could do on his end because the system 'didn't let him see the exact nature of the problem with the order'. Uh, WHAT???? Makes me wonder why they even bother with a customer service department."

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5/5

posted May-17-2005

"My order was out of stock despite being listed as in stock. However, delay was
compensated for by low price and positive Customer Service experience.
Overall, a very satisfactory purchase from Digitally Unique."

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5/5

posted May-16-2005

"Very smooth transaction. I received a very quality product with very expedient shipping. I will definitly return as they were the lowest priced sellers for the specific LCD monitor I purhased. "

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5/5

posted May-16-2005

"The product arrived sooner than I had expected. It was perfectly packed such that the original box was not damaged in any way. The product, a speaking dictionary, was perfect and in the original sealed manufacturer packaging. Everything works fine so far."

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5/5

posted May-16-2005

"A+ merchant! Merchandise delivered as promised. I have and will continue to recommend and order from this merchant."

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5/5

posted May-16-2005

"This purchase was my second from Digitally Unique and was just as
hassle-free as the first. One of the products I wanted to purchase was not
listed on their website, but the sales rep located it in their database. My
order arrived on the day it was promised. I would not hesitate to use
Digitally Unique for future purchases, nor recommend them to anyone with
electronics needs.
"

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1/5

posted May-10-2005

"Purchased on Friday. I emailed on Tuesday to check status and was told it was backorded for another 10 days. Was told to call 800 number to cancel, hung up after 16 mins on hold.

Credit card was charged the same day of the order, and not yet credited. Just filed a complaint with my bank since they charged without shipping.

This must be one of those scam companies, look elsewhere."

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5/5

posted Apr-04-2005

"Everything went great. Received all products in a timley fashion. Very well done."

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1/5

posted Nov-23-2004

"I can't give an invoice #, I haven't received anything! Lack communication/customer service. Do not respond to e-mail inquiries. I'm left hanging whether I'm going to recieve anything or not. My credit card has been charged. "

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1/5

posted Nov-19-2004

"Purchased a Q3447 HP printer paper tray. Like many others, the web site said it was in stock. Didn't hear from them so I checked the order status on 11/19. Surprise, it was out of stock. I then went back to the website which showed it was in stock. If you really must order from these guys, at least call and check to see if it is in stock. The website is lying."

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1/5

posted Nov-10-2004

"I ordered DV Head Cleaning Cassette. Their website said it was in stock. My credit card was charged the next day. In a week, I contacted them
to check why my order status still shows "pending". They answered that
my order has already been shipped however they had to ship all Canon products from Canon and then re-direct it to me (their site did not mention that). In fact, according to invoice records, the item was ordered from Canon only in two days after that answer. Eventually, it took them two weeks to ship the item from their warehouse. So I got it only in three weeks. I would have never made this order if I knew it would take so long."

This review was modified by galyukov on November 11 2004 01:26:49 PM

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1/5

posted Nov-09-2004

" WILL NEVER SHOP THERE AGAIN.

The website told a product was held in stock.
It wasn't in stock, I canceled my order, and received a confirmation for the cancellation.

However...
After two weeks I was billed for the product, and still wasn't fully refunded (though they keep admitting that it is their mistakes)

If you care about your money, DON'T SHOP THERE."

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2/5

posted Sep-20-2004

"Ordered two Energizer ER-P511 3.6V NiMH replacement batteries for my cell phone. Their website said batteries were in stock. However, I was leery since I read some reviews that said this company was listing merchandise as "In Stock" when it was actually back-ordered. Sure enough, I got an email two days after I placed my order saying it would take 1-2 weeks to get the batteries since they were backordered. So, I cancelled my order and went to Batteries.com. With an online discount code I found (15% off and free shipping), the total price was about the same."

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5/5

posted Jul-03-2004

"I was a little bit concerned because not many reviews had been written, but after trying other distributing companies and realizing they didn't have the external cdrw that I wanted in stock, I, being impatient, decided whey not try this company. They were VERY friendly on the phone, even checking to see if my item was in stock. It was shipped the next day and arrived two days before they told me to expect it. The packaging could have been a little better, but nothing was damaged and I received my item new retail (just as advertised). I would definitely recommend using Digitally Unique, and I look forward to using them again... cheap and efficient."

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