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"I called Tuesday morning & ordered a Sony 717. Took the basic accessory kit, which was fairly priced. Salesman tried to sell me add-ons, but was not too pushy. It was sent basic ground service & arrived in Kansas Thursday morning at 11:30. Product was in factory sealed box. Great transaction, no problems. Very fast & straightforward."
"I recently ordered a Sony DCR-TRV840 camcorder with a manufacturer rebate being offered of $100. Of course, the vendor called "to confirm" the order and tried to sell additional accessories and extended warranty. I did agree to purchase the exended warranty. I also asked at that time if they would be forwarding the Sony rebate form along with the camcorder. The customer service person said they did not have them because "Sony only provides them to vendors selling at list price." He advised me download it from the Sony website (which I had already done) but said some of their customers have had trouble getting the rebates and I should be prepared to argue with Sony, but that I should be able to get it because the product is not gray market and is USA factory sealed product. BOTTOM LINE - THE CARTON ARRIVED WITH THE UPC LABEL (WHICH IS REQUIRED FOR THE REBATE) REMOVED FROM THE CARTON. When I called customer service they claimed that "SONY REQUIRES ALL RETAILERS NOT SELLING A MSRP TO REMOVE THE UPC LABEL." Their attitude was basically - too bad, we didn't promise you a rebate! In my opinion, this firm has stolen $100 from me by removing the manufacturing labeling and prohibiting me from claiming the rebate that I expected to receive from Sony! Since reading this site , I have learned and confirmed that the BBB says "THIS FIRM HAS AN UNSATISFACTORY RECORD." "
This review was modified by Mactax on December 14 2002 01:53:27 PM
"Purchased a Minolta 7HI for a GREAT price. High presured into buying a 256 Compact Flash Card, 5 year Mack warranty, and a DigiPower AC adaptor. I did get a price reduction on each accessory and no increase in shipping costs but I am now finding out I paid too much for these accessories but not the camera. I think Digital E Tailer makes up for lower camera price with higher accessory prices.
Non the less I ordered my Minolta on a Monday evening and it was on my front pourch the very next Thursday morning at 8:05 AM via standard fedeX delivery. Less than 3 days delivery.
Bottom line is to say NO to accessories and save on the camera. I would buy from these folks again."
"I ordered a Minolta digital camera from Digital E-tailer. The next day, a salesperson called to confirm the credit card and to try to sell me accessories. He accepted "no" for an answer on all of the accessories without much hassle. The camera shipped that day and was received four business days later. The camera was (as advertised) a full USA retail box. "
This review was modified by bolding on December 10 2002 11:38:26 AM
"After trying to get Sony DCR-TRV950 in 5 online stores I finally got my at Digital E-Tailer. I’ve ordered it Wednesday 10/30/02 and made a confirmation call by my initiative in few minutes after it. As usual it was a try to sell accessories, but _not_ in pushy manner. My intention was buy camcorder with nothing extra which I did. I’ve ordered ground shipping and was told that camcorder should be shipped before Tuesday 11/5/02. Just in case I’ve made another call Friday 11/1/02 regarding status of my order, may be it was coincidence but an hour later I’ve noticed that my AmEx private payment number (credit card number that good for only one transaction) has been processed.
I’ve called them on Monday 11/4/02 and got FedEx tracking number. I’ve picked up package at Gaithersburg, MD FedEx Tuesday evening. Sealed Sony box was packed in bigger box with paper padding. I’ve noticed funny things about FedEx: they hold my package on their ramp for more than 24 hours (Saturday 6:30 PM – Tuesday 7:30 AM), I’ve seeing “delivery attempt” in their log, but no sticker on my door and no package received by my wife. At local FedEx office I was told that they scheduled on Wednesday. I have feeling that FedEx artificially extend delivery time for ground service to force their customers use 2nd day or overnight delivery. UPS never did this to me.
Bottom line: + I’ve got what I wanted: camcorder for a good price without any extra accessories. + Not pushy with accessories. + Order was shipped in reasonable timeframe - I didn’t receive tracking number automatically after shipping order. - I wish they use UPS instead FedEx. "
This review was modified by Stolbovoy on November 06 2002 04:53:31 PM
"Bought Nikon 4500. Came to this outfit through CNET. Placed order online. Received a call back from salesman trying to verify credit card number. Here're the bad things: 1. Extremely rude salesman. Put me on hold constantly and the hold is always long. Almost wanted to hang out on him. 2. Extremely pushy salesman. Tried to sell me a so-called great deal accessory items. Found out through the web that those great deal were not that great after all. The only reason I cave in was that I was planning to get those items anyway and I was afraid they were going to tell the camera is no longer in stock if I refuse to buy the accessory items. 3. No email confirmation after I placed order. 4. I was promised to receive tracking information through email. Nothing happened. Had to call them up.
The only good thing, my camera snd the accessories arrived as promised."
"I attempted to order a Sony DSC-F707 from these guys last October. They had posted a good price on the unit. I called to make sure they had the unit in stock and they said 'yes'. Even though I had phoned my order in, I later received an email requiring that I call to confirm the order. The call was simply a ploy to try and sell me a bunch of extras I didn't want. They never did ship the camera. They would give ship dates and when I would call to verify shipment they said "oh it'll go out tomorrow". After going through this routine 2-3 times AND having the customer service person hang up on me for a polite inquiry about "when am I going to get my camera", I gave up and cancelled the order."
"I had previously ordered the Sony DSC F707 from Digital Dealz and cancelled my order the next day when given the "now out of stock" line. (see my comments on Digital Dealz's reseller listing) I use CNET for their ratings and went to Biz Rate, both gave positive ratings, so I was happy to spend about $125 more than what Digital Dealz price was, but still, at $818, much less than the going rate of $990. Then I went to this site and read the comments below and got nervous again. (shades of Digital Dealz!) I read Eli's (Digital E-Tailer customer service rep) concerns and for re-assurance, I sent him an e-mail. Here are the events: Ordered online 6/3/2002. "In Stock" Received e-mail verification of order, comment in body "All orders must be confirmed by an account representative before processed" Called that night, verbally told "In Stock" would I like some filters/accessories? No, not yet I said, No problem they said, deliver should be the 6th of June. June 4th, Sent Eli query, called again, camera still in stock, order being processed. Evening June 4th, Eli called me at home and gave me the UPS tracking number. I told him why I had had concerns, he is very customer service oriented. He also spoke of some past software glitches which have since been fixed. June 5th, order arrived at local UPS depot.(Ain't online tracking neat?) June 6th, camera arrived as promised, brand new in original box, manufacture date last month!
Thank you Digital E-tailer and Eli. I recommend that you use their services. They aren't the lowest price, but I would say that they have the lowest price in which you actually receive the product! "
"I ordered a Canon S30 online from Digital E-tailer on a Wednesday, and their site claimed it was in stock. I received no email confirmation of the order.
Later that day I received a message on my answering machine asking to "confirm" the order. Calling back I received the upsell pitch that so many others have talked about on this forum. The salesman, Joe, assured me the camera would be sent out. I had requested second day mail. I never received a confirmation via email nor a tracking number.
On Tuesday of the follwing week I called them again requesting information on my order. I spoke with Kevin who told me the order had not shipped, although he promised me they had it in stock. When I asked him why it had not shipped he told me they had taken Friday off. I placed the order on Wednesday and it was in stock. When I told him I wanted to cancel my order, he said "I want to make you happy." He would ship it next day mail that day. I agreed to wait.
The next day comes around no camera. I call back again and this time talk to Jack, he assures me it had shipped the day before and that he would momentarily email the tracking number. Hours later no email, so I call my credit card company. No authorization was placed on the card, i.e. no claim on the card, so they did not ship it.
Calling back again I finally talk to Louis, a supervisor. He tells me that the order is on hold because billing needs to verify some information with me. All the information they have is completely accurate. When I ask him why billing needs to verify it, he says doesn't know and that he doesn't work in billing. I tell him to cancel my order, which begins a 20 minute pitch to again "make me happy", overnight mail and a free camera case. Too late I say. No one else has this camera he says. Uh huh. I cancel the order.
This company is rated 3 stars by CNET Shopper, their highest rating, but they violate their agreement with CNET. They do not send out confirmation emails, and CNET explicitly prohibits "confirmation" calls. How this business manages to make money when they can't even make a transaction is beyond me.
I highly recommend you take your business elsewhere like I did . . . but do it a week earlier than I did. You may save $50 but you'll never get your merchandise."
"I used the online order form. They had the absolute lowest price I could find for the hand held pc that I ordered. They shipped in 2 days and sent a tracking number via email. This is my first purchase through Digital E-Tailer and I couldn't be happier. I haven't had speak to customer support."
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![Share](javascript:share_rating({"review_body":"I recently ordered a Sony DCR-TRV840 camcorder with a manufacturer rebate being offered of $100. Of course, the vendor called \u0022to confirm\u0022 the order and tried to sell additional accessories and extended warranty. I did agree to purchase the exended warranty. I also asked at that time if they would be forwarding the Sony rebate form along with the camcorder. The customer service person said they did not have them because \u0022Sony only provides them to vendors selling at list price.\u0022 He advised me download it from the Sony website (which I had already done) but said some of their customers have had trouble getting the rebates and I should be prepared to argue with Sony, but that I should be able to get it because the product is not gray market and is USA factory sealed product. BOTTOM LINE - THE CARTON ARRIVED WITH THE UPC LABEL (WHICH IS REQUIRED FOR THE REBATE) REMOVED FROM THE CARTON. When I called customer service they claimed that \u0022SONY REQUIRES ALL RETAILERS NOT SELLING A MSRP TO REMOVE THE UPC LABEL.\u0022 Their attitude was basically - too bad, we didn\u0027t promise you a rebate! In my opinion, this firm has stolen $100 from me by removing the manufacturing labeling and prohibiting me from claiming the rebate that I expected to receive from Sony! Since reading this site , I have learned and confirmed that the BBB says \u0022THIS FIRM HAS AN UNSATISFACTORY RECORD.\u0022 ","link":"http:\/\/www.resellerratings.com\/store\/Digital_E_tailer\/comment\/58489#comment58489","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Digital_E_tailer.jpg","store_name":"Digital E-tailer","username":"Mactax","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Purchased a Minolta 7HI for a GREAT price. High presured into buying a 256 Compact Flash Card, 5 year Mack warranty, and a DigiPower AC adaptor. I did get a price reduction on each accessory and no increase in shipping costs but I am now finding out I paid too much for these accessories but not the camera. I think Digital E Tailer makes up for lower camera price with higher accessory prices. <br><br>Non the less I ordered my Minolta on a Monday evening and it was on my front pourch the very next Thursday morning at 8:05 AM via standard fedeX delivery. Less than 3 days delivery. <br><br>Bottom line is to say NO to accessories and save on the camera. I would buy from these folks again.","link":"http:\/\/www.resellerratings.com\/store\/Digital_E_tailer\/comment\/57963#comment57963","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Digital_E_tailer.jpg","store_name":"Digital E-tailer","username":"Steve Jones","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a Minolta digital camera from Digital E-tailer. The next day, a salesperson called to confirm the credit card and to try to sell me accessories. He accepted \u0022no\u0022 for an answer on all of the accessories without much hassle. The camera shipped that day and was received four business days later. The camera was (as advertised) a full USA retail box. ","link":"http:\/\/www.resellerratings.com\/store\/Digital_E_tailer\/comment\/57012#comment57012","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Digital_E_tailer.jpg","store_name":"Digital E-tailer","username":"bolding","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"After trying to get Sony DCR-TRV950 in 5 online stores I finally got my at Digital E-Tailer. I\u2019ve ordered it Wednesday 10\/30\/02 and made a confirmation call by my initiative in few minutes after it. As usual it was a try to sell accessories, but _not_ in pushy manner. My intention was buy camcorder with nothing extra which I did. I\u2019ve ordered ground shipping and was told that camcorder should be shipped before Tuesday 11\/5\/02. Just in case I\u2019ve made another call Friday 11\/1\/02 regarding status of my order, may be it was coincidence but an hour later I\u2019ve noticed that my AmEx private payment number (credit card number that good for only one transaction) has been processed.<br><br>I\u2019ve called them on Monday 11\/4\/02 and got FedEx tracking number. I\u2019ve picked up package at Gaithersburg, MD FedEx Tuesday evening. Sealed Sony box was packed in bigger box with paper padding. <br>I\u2019ve noticed funny things about FedEx: they hold my package on their ramp for more than 24 hours (Saturday 6:30 PM \u2013 Tuesday 7:30 AM), I\u2019ve seeing \u201cdelivery attempt\u201d in their log, but no sticker on my door and no package received by my wife. At local FedEx office I was told that they scheduled on Wednesday. I have feeling that FedEx artificially extend delivery time for ground service to force their customers use 2nd day or overnight delivery. UPS never did this to me. <br><br>Bottom line:<br>+ I\u2019ve got what I wanted: camcorder for a good price without any extra accessories. <br>+ Not pushy with accessories. <br>+ Order was shipped in reasonable timeframe<br>- I didn\u2019t receive tracking number automatically after shipping order. <br>- I wish they use UPS instead FedEx.<br>","link":"http:\/\/www.resellerratings.com\/store\/Digital_E_tailer\/comment\/55432#comment55432","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Digital_E_tailer.jpg","store_name":"Digital E-tailer","username":"Stolbovoy","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Bought Nikon 4500. Came to this outfit through CNET. Placed order online. Received a call back from salesman trying to verify credit card number. Here\u0027re the bad things:<br>1. Extremely rude salesman. Put me on hold constantly and the hold is always long. Almost wanted to hang out on him.<br>2. Extremely pushy salesman. Tried to sell me a so-called great deal accessory items. Found out through the web that those great deal were not that great after all. The only reason I cave in was that I was planning to get those items anyway and I was afraid they were going to tell the camera is no longer in stock if I refuse to buy the accessory items.<br>3. No email confirmation after I placed order.<br>4. I was promised to receive tracking information through email. Nothing happened. Had to call them up. <br><br>The only good thing, my camera snd the accessories arrived as promised.","link":"http:\/\/www.resellerratings.com\/store\/Digital_E_tailer\/comment\/53624#comment53624","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Digital_E_tailer.jpg","store_name":"Digital E-tailer","username":"dvorak","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I attempted to order a Sony DSC-F707 from these guys last October. They had posted a good price on the unit. I called to make sure they had the unit in stock and they said \u0027yes\u0027. Even though I had phoned my order in, I later received an email requiring that I call to confirm the order. The call was simply a ploy to try and sell me a bunch of extras I didn\u0027t want. They never did ship the camera. They would give ship dates and when I would call to verify shipment they said \u0022oh it\u0027ll go out tomorrow\u0022. After going through this routine 2-3 times AND having the customer service person hang up on me for a polite inquiry about \u0022when am I going to get my camera\u0022, I gave up and cancelled the order.","link":"http:\/\/www.resellerratings.com\/store\/Digital_E_tailer\/comment\/47525#comment47525","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Digital_E_tailer.jpg","store_name":"Digital E-tailer","username":"Bernie Lofaso","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I had previously ordered the Sony DSC F707 from Digital Dealz and cancelled my order the next day when given the \u0022now out of stock\u0022 line. (see my comments on Digital Dealz\u0027s reseller listing) I use CNET for their ratings and went to Biz Rate, both gave positive ratings, so I was happy to spend about $125 more than what Digital Dealz price was, but still, at $818, much less than the going rate of $990. Then I went to this site and read the comments below and got nervous again. (shades of Digital Dealz!) I read Eli\u0027s (Digital E-Tailer customer service rep) concerns and for re-assurance, I sent him an e-mail. <br>Here are the events:<br>Ordered online 6\/3\/2002. \u0022In Stock\u0022<br>Received e-mail verification of order, comment in body \u0022All orders must be confirmed by an account representative before processed\u0022 <br>Called that night, verbally told \u0022In Stock\u0022 would I like some filters\/accessories? No, not yet I said, No problem they said, deliver should be the 6th of June. <br>June 4th, Sent Eli query, called again, camera still in stock, order being processed. <br>Evening June 4th, Eli called me at home and gave me the UPS tracking number. I told him why I had had concerns, he is very customer service oriented. He also spoke of some past software glitches which have since been fixed. <br>June 5th, order arrived at local UPS depot.(Ain\u0027t online tracking neat?)<br>June 6th, camera arrived as promised, brand new in original box, manufacture date last month!<br><br>Thank you Digital E-tailer and Eli. I recommend that you use their services. They aren\u0027t the lowest price, but I would say that they have the lowest price in which you actually receive the product!<br>","link":"http:\/\/www.resellerratings.com\/store\/Digital_E_tailer\/comment\/45308#comment45308","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Digital_E_tailer.jpg","store_name":"Digital E-tailer","username":"Kelly Gann","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a Canon S30 online from Digital E-tailer on a Wednesday, and their site claimed it was in stock. I received no email confirmation of the order.<br><br>Later that day I received a message on my answering machine asking to \u0022confirm\u0022 the order. Calling back I received the upsell pitch that so many others have talked about on this forum. The salesman, Joe, assured me the camera would be sent out. I had requested second day mail. I never received a confirmation via email nor a tracking number. <br><br>On Tuesday of the follwing week I called them again requesting information on my order. I spoke with Kevin who told me the order had not shipped, although he promised me they had it in stock. When I asked him why it had not shipped he told me they had taken Friday off. I placed the order on Wednesday and it was in stock. When I told him I wanted to cancel my order, he said \u0022I want to make you happy.\u0022 He would ship it next day mail that day. I agreed to wait.<br><br>The next day comes around no camera. I call back again and this time talk to Jack, he assures me it had shipped the day before and that he would momentarily email the tracking number. Hours later no email, so I call my credit card company. No authorization was placed on the card, i.e. no claim on the card, so they did not ship it.<br><br>Calling back again I finally talk to Louis, a supervisor. He tells me that the order is on hold because billing needs to verify some information with me. All the information they have is completely accurate. When I ask him why billing needs to verify it, he says doesn\u0027t know and that he doesn\u0027t work in billing. I tell him to cancel my order, which begins a 20 minute pitch to again \u0022make me happy\u0022, overnight mail and a free camera case. Too late I say. No one else has this camera he says. Uh huh. I cancel the order.<br><br>This company is rated 3 stars by CNET Shopper, their highest rating, but they violate their agreement with CNET. They do not send out confirmation emails, and CNET explicitly prohibits \u0022confirmation\u0022 calls. How this business manages to make money when they can\u0027t even make a transaction is beyond me.<br><br>I highly recommend you take your business elsewhere like I did . . . but do it a week earlier than I did. You may save $50 but you\u0027ll never get your merchandise.","link":"http:\/\/www.resellerratings.com\/store\/Digital_E_tailer\/comment\/44787#comment44787","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Digital_E_tailer.jpg","store_name":"Digital E-tailer","username":"P_online","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I used the online order form. They had the absolute lowest price I could find for the hand held pc that I ordered. They shipped in 2 days and sent a tracking number via email. This is my first purchase through Digital E-Tailer and I couldn\u0027t be happier. I haven\u0027t had speak to customer support.","link":"http:\/\/www.resellerratings.com\/store\/Digital_E_tailer\/comment\/44437#comment44437","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Digital_E_tailer.jpg","store_name":"Digital E-tailer","username":"V8Muscle","rating":"5"}, "single");){kind=link}
"I called Tuesday morning & ordered a Sony 717. Took the basic accessory kit, which was fairly priced. Salesman tried to sell me add-ons, but was not too pushy. It was sent basic ground service & arrived in Kansas Thursday morning at 11:30. Product was in factory sealed box. Great transaction, no problems. Very fast & straightforward."