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posted Aug-24-2006 “"Charge" that customer writes about is not a charge, but Authorization made by automatic system. 5 time authorization happened because customer tried to place the order several times, though the order didn't go through because of missing information; so, multiauthorization is customer's responsibility and no of Mobilebee fault.
To release authorizaion ("correct the credit card" as customer says) we called the bank and released authorization verbally.”
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posted Jul-13-2006 
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![Share](javascript:share_rating({"review_body":"Placed the order with them 2nd time this year. First time there were no problems with delivery, everything was fast. Second time, though, the problem appeared. They couldn\u0027t reach my bank, so I had to arrange a conference call. All that delayed my order for 3 days, so I requested some compensation and received free 2nd day shipment as a return customer. Phone received was amazing (w800i).","link":"http:\/\/www.resellerratings.com\/store\/Despercia_LLC\/comment\/266983#comment266983","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Despercia_LLC.jpg","store_name":"Despercia LLC (formerly: MobileBee.com)","username":"Vikky","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"VERY DISSATISFIED - NEVER AGAIN. <br><br>AVOID MOBILEBEE at all costs! I ordered a Panasonic VS6, and it was not delivered (see footnote). I have been trying to get a refund for more than 4 weeks. Goods ordered 24 May. Undelivered. After several email, finally on June 22 2006, I received the following message:<br><br>Your Customer Care Case # is 10831.<br><br>Dear xxx,<br><br>We\\\u0027ve received a check from UPS. Your credit card will be refunded in 2-3 business days.<br><br>Best Regards,<br>Mobilebee.com<br><br>Nothing was paid. After writing a strongly-worded email, I received another response shown below, on July 6 2006:<br>Thank you for contacting Mobilebee.com Customer Support<br><br>Your Customer Care Case # is 10831.<br><br>Dear xxx,<br><br>We received a check from UPS. Procession of refund of your credit card has been started today. It may take 3-4 business days.<br>Thank You for your patience and understanding.<br><br>Best Regards,<br>Mobilebee.com<br><br>SAME MESSAGE, NO refund yet. I will continue to write everywhere every 3 days until I get a refund.<br>","link":"http:\/\/www.resellerratings.com\/store\/Despercia_LLC\/comment\/265954#comment265954","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Despercia_LLC.jpg","store_name":"Despercia LLC (formerly: MobileBee.com)","username":"tolum","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered Nokia N80 at about 4PM EDT, which website reported \u0022Availability: Available\u0022. Expected it to ship on Wednesday, 6\/14. The total cost was reserved on my credit card on 6\/14. No shipment notification or other communicae was made by them to me. Late Monday night, I sent them an e-mail asking for its status. At 2PM on Tuesday, 6\/20, I used a live chat customer service feature to speak with a representative after no reply to my email. The rep. informed me simply that the phone was out of stock, and was expected in stock on June 22 or 23. Immediately thereafter a reply to my email was recieved. It specified that there were verification problems in my payment information (Billing and shipping matched, and it\u0027s the only address on my credit card), and asked for my creditors phone number to verify further details. Immediately replied, of course, without mentioning the first person saying it was out of stock. At 10PM that night, I once again used the online customer service chat to find out which story was true. Both were, this rep claimed. So I waited to Friday, June 24th at 4:30PM. No new info recieved. As such, I once again used the chat and was told they expected the phone in on June 26 or 27 now. I cancelled the order and went with a competitor of theirs. Saved $15, and ordered at 4:45pm .. it was in the mail that day. Mobilebee\u0027s website never reported availability problems with the phone on their website. Horrible service, contradicting information, and 10 days wasted.","link":"http:\/\/www.resellerratings.com\/store\/Despercia_LLC\/comment\/264574#comment264574","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Despercia_LLC.jpg","store_name":"Despercia LLC (formerly: MobileBee.com)","username":"ieatlint3","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The shipment of my order (a mobile phone) was delayed by several days. Each time I contacted the costumer service, they had a different explanation for the delay. When finally the box arrived, some of the items were missing (a CD rom and a USB data cable). Mobilebee.com seems like a very shady operation. I will definitely not use their \u0022services\u0022 again.","link":"http:\/\/www.resellerratings.com\/store\/Despercia_LLC\/comment\/259461#comment259461","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Despercia_LLC.jpg","store_name":"Despercia LLC (formerly: MobileBee.com)","username":"angeleno74","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased a $407 Nokai 7380 from this store. Checked my bank balance later in the afternoon and discovered that they charged my DEBIT account 5 times. I called customer service. Spoke with Veronica who was not very helpful at all. Just sent them an email and received a reference number. I will post again as to the outcome. So far my experience has been frightening. <br>5\/5\/06 - They corrected the credit card issue however I just found out that my phone isn\u0027t in stock even though the website states it is. I\u0027m not a happy customer. AT ALL. <br>5\/9\/06 - Was told my phone would ship out today. I called - Still not in stock. We are now 9 days into this fiasco. <br><br>5\/12\/06 I received my phone from Mobilebee. - product was in perfect condition. ","link":"http:\/\/www.resellerratings.com\/store\/Despercia_LLC\/comment\/257284#comment257284","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Despercia_LLC.jpg","store_name":"Despercia LLC (formerly: MobileBee.com)","username":"tamitunes","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Buyer Beware! Terrible merchant! Don\u0027t be fooled by their low prices!<br><br>I purchased a phone from MobileBee.com, but when I called their customer service I found out that the phone is out of stock. (Their \u0022In Stock\u0022 indicator was at maximum at the date of purchase). Then I was told that the phone is in back order, and it will be shipped next week. Next week comes along, and I called again. I was informed that my phone was shipped, got a tracking number, but all that was in the package was a plug converter and NO Phone! Now they\u0027re in the process to call UPS (not sure what would be the reason) and was told that I will be refunded the money. We\u0027ll have to wait and see.","link":"http:\/\/www.resellerratings.com\/store\/Despercia_LLC\/comment\/255621#comment255621","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Despercia_LLC.jpg","store_name":"Despercia LLC (formerly: MobileBee.com)","username":"ccchr","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"BUYER BEWARE!!! We ordered a phone through Mobilebee.com. They did not ship the product as described. Ours came with a Spanish keyboard and manual - which is useless to an english-speaking Canadian. Their policy is that they can\u0027t guarantee an English phone will arrive, and they won\u0027t reimburse you the s\/h or duty, nor pay for the return freight, even though the fault was their own. We are out almost $200 even though we returned the phone. Buy your phone somewhere else.","link":"http:\/\/www.resellerratings.com\/store\/Despercia_LLC\/comment\/251329#comment251329","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Despercia_LLC.jpg","store_name":"Despercia LLC (formerly: MobileBee.com)","username":"danacole","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Before I start my review - on this site and the mobilebee forums, mobileblah.com, it seems that all (well, most) positive comments use the same broken english! Here, two reviews from different people use identical sentences! what are the chances... <br>Unacceptably poor customer service.<br>Product was listed as available, was not in stock.<br>Mobilebee made no effort to inform me of this.<br>Charged card, including charge for fast shipping, without telling me it would be at least 10 days before shipment.<br>Mobilebee made no attempt to get me my product as promised.<br>Previous purchases have been problematic, but not this bad. <br>I can offer the perspective of time, here, in that my first purchase was mad more than 2 years ago. It was tough to communicate then, but my phone was great and as described. Next order, last year was great, and as described, but the shipping process was horrible and they charged me twice - I had to have my bank kill the second because they denied doing it. This last time was just that - my last.","link":"http:\/\/www.resellerratings.com\/store\/Despercia_LLC\/comment\/249992#comment249992","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Despercia_LLC.jpg","store_name":"Despercia LLC (formerly: MobileBee.com)","username":"noonerbob","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They have great prices and cool range of phones. I placed the order and expected my phone. However, everything was not that smooth as I expected. I couldn\u0027t reach live representative over the phone, left a voicemail and surprisingly fast got a call back. The delay was explained as verification procedure time for transaction security and I was asked to re-submit the order with another CC. I used my Visa card and this time I got the email with the tracking number. ","link":"http:\/\/www.resellerratings.com\/store\/Despercia_LLC\/comment\/249890#comment249890","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Despercia_LLC.jpg","store_name":"Despercia LLC (formerly: MobileBee.com)","username":"Coldest","rating":"4"}, "single");){kind=link}
"Been led around too much on this matter. Ordered phone with next day air. Told it takes 1-2 days to process. Fine. Three days later given tracking number. Never moves, always says "Billing Info Received". Finally given a story that "the phone was being tested before being shipped out. We always test phones. Phone was defective, no more in stock. Waiting on supplier. You will recive refund by end of day."
No refund 2 days later. I will cancel this order and make sure to buy from a reputable company next time. Under normal circumstances I'd give them the benefit of doubt, but not after reading up on them around the internet. Seems common practice for this company. Do not be seduced by their low prices, you end up paying for it in the end. "