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"I bought an XPS 14 from Dell a few weeks ago. The laptop for some reason turns off whenever i try to pick it up. Over the past couple weeks I have dealt with the worst costumer service system I have ever encountered while trying to get this problem fixed. They accidentally deleted my Lojack while troubleshooting my computer, they have kept me on hold for hours, they sent me a technician who wasn't certified to work on my computer, who had the wrong tools, and told me he would come back and never did. They connect me to the wrong departments over the phone all the time, they rescheduled my technician appointment for an address 50 miles away from me (wtf?) and they said they will reschedule it again at my correct address and call me back, which they still haven't done. Long story short, I like the product I bought (minus the little hardware problem that should be easy to fix) but HATE the customer service because they can't seem to get anything right."
"My husband had purchased extended warranty for my main laptop in June of 2012 and I have just found out that the extended warranty was cancelled. Neither one of us cancelled the warranty. The reasons stated for cancellation were only stated because of technical issues, nothing more.. They even said we received a credit for it and that we were not charged for the extended warranty.. We have the bill per email stating the charge.. and no email for the credit? I am HIGHLY disappointed with this company. We have had constant problems in the past with customer service, and I am at my wits end and will never purchase anything else through Dell. So if you purchased a warranty, go onto your account and make sure you have it active! This was uncalled for... I asked for an email stating that we did not make the cancellation and they would not even agree to do that.. Someone needs to do a story with media to make this company fix their issues in customer service. If they can't do better they need to get out of the business! "
"Do not buy from this company! I had been buying from Dell the past ten years and generally had a good experience but this last one was the worst customer service I have ever experienced. My mother purchased a laptop for me for my birthday. She did not open or check the laptop when she received it, which I guess was our first mistake but who thinks that a product they just purchased would arrive BROKEN?! When I finally did receive the laptop, it was having massive video card errors. I called Dell and spent two hours on the phone with a tech while he tried to fix it. It never happened and so I asked for a replacement. They refused to give me a replacement because we were outside of the 21 day replacement policy or whatever. They finally sent this tech over to my place. He replaced the video card and the MOTHER BOARD on the laptop. Remember this is a BRAND NEW LAPTOP and they had to replace the mother board of all things. So after the tech leaves, the laptop seems to be working fine but I didn't get much time on it cause I had to go to work. When I get back home, while browsing the internet it refuses to load youtube videos or hotmail. I call tech support again and after an hour and an half he downloads firefox and google chrome which seem to be working. The next night (after a ten hour shift at work) I discover that firefox is not loading anything and it will not allow me to download the plugin so it will work.I call tech support again and the guy tells me at this point I will either be refunded or the computer will be replaced. But lo and behold the next day another tech tells me they won't refund it cause I'm outside of the 30 day policy. After pitching a fit for 45 minutes with these people they finally sound like they are going to give me a refund.End story, DO NOT BUY FROM THIS COMPANY. God forbid anything be wrong with the computer you purchased, they will make you go through so many hoops to get it fixed. It's a shame that the company has turned into such a sh*t hole these last few years."
"I wish I would have found this site BEFORE purchasing two computers.The service is simply HORRIBLE. If you can speak indian buy from them, but even then you will get NOTHING resolved.How can dell even be in business?"
"The WORST company BY FAR I have ever dealt with! Inferior high end desktop had less than 40 hours of use & of course it was just out of warranty. LCD screen failed, and even though I had an extended warranty, I was told it wasn't covered & a new screen would cost nearly $400.00 for them to replace....what junk!!!!"
"The only thing worse than DELL computers is the service they don't provide after the sale. My three-month-old XPS stopped working after three months. Instead of honoring their warranty, they made me buy a service contract in order to get the computer working again. Unless you enjoy getting ripped off, I would avoid DELL."
"After a horrific experience in the late 90's with Dell, I noticed they had been sued over their customer service and it seemed they had gotten it together. I bought a new high end desktop and had my sister do the same. Fast forward, my sister called my actually crying from the abuse she received from Dell. I had experienced the same thing in the past so I know it's real. They don't just have horrific customer service, it's actually abuse. They really are traumatizing. Stay Away!"
"Computer immediately blue screened, but was able to get a replacement easily."
"I am 69 years "young" and I started dealing with Dell for the first time on March 21,2006. I ordered my first entire computer system thru Dell. I am still using the same computer system that I bought from Dell in March of 2006. I purchase my ink from them and have ordered a couple smaller items over the years. I have never had any trouble when I need information as to what is compatible with the computer system that I have. The person to whom I speak with has always been kind and very helpful to me. I will always deal with Dell. I have the utmost confidence in having my questions answered very quickly."
"Very bad Experience the Dell product and thier customer and technical support team.I purchased a new DELL inspiron 14z from Dell online store..After 3 days webcam stopped working.I called to thier technical support team and the person took almost complete my day to troubleshoot it.Later when he came to know that HArdware needs to be replaced, he told me someone one form Dell will call me back next day.No one called me back yet and also came to know that it takes the same day for repair or replacement which took for my intial delivery.Finally i called to thier customer care and talked different 3 persons and call got disconnected everytime when they transfer to Sales return specialist...)...Now i dont really have choice other than getting frustrated on thier customer care and sales...I dont really recommend to buy dell as thier giving good deal along with cheap product on top of it worst support.......Even now i dont know if i return whether i get 15% less return amount or complete 100%.Becuase there is no one is to confirm that.."
"My next purchase of laptop will either be an HP or Apple. Never again will I purchase a dell laptop for the sake of saving money and headaches. We purchased a dell inspiron and this peice of crap has given us more problems since day one. First off the laptop would over heat very fast, then it would shut down and this blue screen would come up and prompt us to restart the laptop. Next, the battery life didn't even last a year. To make it worse, calling dell support is a pain in the A$$. Sorry but they have the worst customer service you could ever encounter. They keep transfering you to someone saying that they will handle the situation and they keep asking you for the same information as if they dont have a computer system infront of them to present their customers information. They are very hard to understand and they dont seem to offer any solutions to your problems or suggest anything. Instead of providing solutions they just transfer you until you decide you've had enough of talking to someone who just keeps giving you the same answer " let me transfer you". Its ridiculous. Lets just say that i will not own any dell products for as long as i live and even my children will not own one. your better off with an acer."
"I own a dell Inspiron and let me tell you it is the WORST decision of my life. About 1 month ago it shut down unexpectedly and the operating system was corrupted. After hours on the phone i RE-INSTALLED the drivers and utilities along with the Operating system. A week passed and the computer began shut down and a blue screen with an error message kept on coming up. I called Dell over and over again and their non- English speaking representatives kept on assuring me that it was fixed when it wasn't. I have had 2 technicians over and the motherboard replaced twice along with the memory and the Optic drive which was faulty and the old one had to go back in. I have lost my temper with them but who wouldn't with such a faulty computer. I have had Managers and VP's laugh at me when I requested an exchange of the computer. Who laughs at a costumer?? I am shocked and appalled at such treatment. I can assure you I will never purchase a DELL computer ever again and neither will my friends and family. Doesn't even deserve one star"
"Dell has the worse customer service in the world!!! I have been buying from them for long and today just realized it is a nightmare when things go wrong and you try to return a defective item or get someone to help you; they will transfer your call until the call gets disconnected, and will never call back or email when there is a complaint.... I finally had to find out that Dell is outsourcing their customer service to India, and paying them for not helping customers. Hope I can get more people to talk and reveal the facts. I can copy all emails and write details about all my phone calls for a printer that is not working... but it will take all the space available. Believe me: don't buy from Dell ever!!!!! "
"They repaired my laptop that was nearing end of warranty and they changed almost every piece with new parts due to the nvidia issue."
"I've purchased an Alienware m18x that was spec out at around $5000. When I did, it took a month and a half to get it, on top of that, I had Dell call me daily to ask me the same question over and over and over and over again, on all hours of the day. But the thing is, when I asked them about anything related to when my order was going to arrive, they don't have an answer for that.Ok, I'll give them a second chance. Maybe it was a fluke. I was going to buy a spec XPS17 for my personal use and purchased it using my Amex card (for the points). 4 days later I get a call from them saying my order has been cancelled. I'm furious at this point. Then the calls starts to pour in. They have random phone calls with very unprofessional and people with horrifying English accents demanding to know all of my private information, such as my card number, address, date of birth, etc. I knew this was going to be an ugly, frustrating experience all over again, because this is how it started out with my Alienware M18x. So I straight out told them to cancel my order and I don't want any calls from them anymore. Sure enough, without skipping a beat, I get phone calls pouring in again a week after I cancelled my order from some horribly accented lady to call her back regarding my cancelled order because she need to verify something on my credit card. ON A CANCELLED ORDER!I call back Dell and ask them to stop calling me. After 20 minutes on the phone, the guy tells me it'll take about 2 weeks before the phone calls stop. 2 WEEKS! I don't want to do business with incompetent company with poor internal and external communications. I don't want them wasting my time, and I shouldn't have to call them back to help them do their job properly. I shouldn't have to help them take my money on an inferior and over priced products. Especially when their customer service is THE worst in the big business name computer companies.If you want a proven, high quality laptop, buy Clevo or Prostar products. Don't even bother with Dell unless you want poor customer service, constant phone harassment, and incompetency that wastes your time, that you could spend with your families or friends. You shouldn't have to worry about if Dell is going to charge your credit card accidently, because I'm pretty sure if I don't call back, they will and tell you it'll be reimbursed in 4 to 7 weeks. Do you really want all that trouble after spending $1500 or your hard earned money????"
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