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"I recently (September 2011)ordered two DVD items from Dep Discount. Both items arrived within the specified shipping time. Itemss were cheaper than Amazon. May not be as fast in shipping as Amazon, but I had no problems with my order or customer service when I had a question. In fact I got an answer the same day. I've ordered from them in the past and was surprised by the negative reviews. I took a chance and ordered again and had no problems. Will use them again."
"I ordered a textbook I needed for one of my classes from DeepDiscount.com the 29th of August, and paid extra for 3-5 day shipping. On September 11th I contacted them and asked them where my book was, they replied that it was out of stock and it would ship once it was in.
First of all: It said "In Stock" when I purchased it.
Secondly: They did not offer anything to remedy my situation.
Thirdly: I ended up not receiving the book until September 20th, consequently missing 4 chapters.
"I noticed that a lot of people complained about Deep Discount. I will admit, they need to start listing on their website which items are available and which aren't, but their customer service IS NOT BAD AT ALL! I got a message back from them within hours of me posting it and they gave me a refund with no hassle. Even on the phone, I was able to get a customer service agent within a minute. Not bad at all, I say! I'd use them again, but only for items which they couldn't possibly be out of."
"I ordered a book on 7/12 and specified overnight shipping. As of 7/13 pm, the book has not yet shipped. The order status is open. I emailed them midday on 7/13 to ask about order status, but did not get a reply. I just tried to cancel my order (since it should have been here today but has not yet shipped), and it will not allow me to cancel the order. There is no phone number I can call. I did put in a written cancellation request; hoping they will honor that."
"I ordered 2 blu-rays a week ago and my order was shipped and delivered without an issue yesterday. I know DDD has had serious problems lately but I can only attest that my order arrived in a week using free shipping and I've personally had very few problems in the past. They are not usually the lowest price now that Amazon has become the premier seller of blu-rays, but sometimes an item is cheaper, so I will continue to order from them occasionally."
"I ordered a paperback book 11 days ago and order confirmation said it would be delivered in 5 to 10 days. The money was taken from my account the same day but still no book has arrived.
DON'T WASTE YOU TIME WITH THIS COMPANY!!! Even if they are legit they take so long to deliver merchandise that you're better off going with another vendor. After reading other reviews I didn't even bother calling customer service. I'll just chalk this up to live and learn.."
"Brutal! Their system generated a duplicate order when a DVD movie was no longer available. Order was placed on 3.31.2011 & credit card was charged immediately. As of today, 10 emails have not produced either a credit for the duplicate order or ANY DVDs/Blu-rays from EITHER order. Finally found phone number to contact directly and have now been on hold 45 minutes. Thank God for speaker phone. Have been a customer since 2007 but now this may be the end as customer service has degenerated to this farce."
"I ordered a multi media cabinet on 1/31/2011 and as of yesterday 2/14/2011 I have received no word on the status of my order. I have called three times inquiring about this order and I'm told each time they are waiting to hear from the supplier. I decided to cancel the order because of poor customer service and the long delay with this order. I was told by one representative that I could not cancel the order. Requested a supervisor and after a lengthy wait I was disconnected. Called back and spoke to Savannah and she said she wrote to her supervisor to cancel the order. Savannah said she would be calling me in a couple of days to inform me of the cancellation. This is poor customer service at best. Savannah is doing all she can do I'm sure but Deep Discount's service is extremely poor. The web site lists the cabinet as "in stock", which is not true as they order it from an outside supplier. This should be stated on their web site. I can not recommend this company to anyone looking to buy any of their merchandise."
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posted Sep-25-2011 
![Share](javascript:share_rating({"review_body":"I ordered a textbook I needed for one of my classes from DeepDiscount.com the 29th of August, and paid extra for 3-5 day shipping. On September 11th I contacted them and asked them where my book was, they replied that it was out of stock and it would ship once it was in.<br><br>First of all: It said \u0022In Stock\u0022 when I purchased it.<br><br>Secondly: They did not offer anything to remedy my situation.<br><br>Thirdly: I ended up not receiving the book until September 20th, consequently missing 4 chapters.<br><br>HORRIBLE CUSTOMER SERVICE, HORRIBLE SHIPPING TIMES, HORRIBLE EXPERIENCE.<br><br>They need to get their act together and join reseller-ratings if they ever even hope to keep that business running.","link":"http:\/\/www.resellerratings.com\/store\/Deep_Discount\/comment\/878906#comment878906","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Deep_Discount.jpg","store_name":"Deep Discount","username":"Roundelephant","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I noticed that a lot of people complained about Deep Discount. I will admit, they need to start listing on their website which items are available and which aren\u0027t, but their customer service IS NOT BAD AT ALL! I got a message back from them within hours of me posting it and they gave me a refund with no hassle. Even on the phone, I was able to get a customer service agent within a minute. Not bad at all, I say! I\u0027d use them again, but only for items which they couldn\u0027t possibly be out of.","link":"http:\/\/www.resellerratings.com\/store\/Deep_Discount\/comment\/874427#comment874427","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Deep_Discount.jpg","store_name":"Deep Discount","username":"ZippDementia","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a book on 7\/12 and specified overnight shipping. As of 7\/13 pm, the book has not yet shipped. The order status is open. I emailed them midday on 7\/13 to ask about order status, but did not get a reply. I just tried to cancel my order (since it should have been here today but has not yet shipped), and it will not allow me to cancel the order. There is no phone number I can call. I did put in a written cancellation request; hoping they will honor that.","link":"http:\/\/www.resellerratings.com\/store\/Deep_Discount\/comment\/806471#comment806471","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Deep_Discount.jpg","store_name":"Deep Discount","username":"arsmal","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered 2 blu-rays a week ago and my order was shipped and delivered without an issue yesterday. I know DDD has had serious problems lately but I can only attest that my order arrived in a week using free shipping and I\u0027ve personally had very few problems in the past. They are not usually the lowest price now that Amazon has become the premier seller of blu-rays, but sometimes an item is cheaper, so I will continue to order from them occasionally.","link":"http:\/\/www.resellerratings.com\/store\/Deep_Discount\/comment\/796481#comment796481","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Deep_Discount.jpg","store_name":"Deep Discount","username":"Kahlidan","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Horrible. Item said it was in stock, then 6 days later I got informed that it is back ordered and they would not even allow me to cancel my order.","link":"http:\/\/www.resellerratings.com\/store\/Deep_Discount\/comment\/745169#comment745169","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Deep_Discount.jpg","store_name":"Deep Discount","username":"dd92","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a paperback book 11 days ago and order confirmation said it would be delivered in 5 to 10 days. The money was taken from my account the same day but still no book has arrived.<br><br>DON\u0027T WASTE YOU TIME WITH THIS COMPANY!!! Even if they are legit they take so long to deliver merchandise that you\u0027re better off going with another vendor. After reading other reviews I didn\u0027t even bother calling customer service. I\u0027ll just chalk this up to live and learn..","link":"http:\/\/www.resellerratings.com\/store\/Deep_Discount\/comment\/742780#comment742780","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Deep_Discount.jpg","store_name":"Deep Discount","username":"bookwormmm01","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Brutal! Their system generated a duplicate order when a DVD movie was no longer available. Order was placed on 3.31.2011 & credit card was charged immediately. As of today, 10 emails have not produced either a credit for the duplicate order or ANY DVDs\/Blu-rays from EITHER order. Finally found phone number to contact directly and have now been on hold 45 minutes. Thank God for speaker phone. Have been a customer since 2007 but now this may be the end as customer service has degenerated to this farce.","link":"http:\/\/www.resellerratings.com\/store\/Deep_Discount\/comment\/737791#comment737791","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Deep_Discount.jpg","store_name":"Deep Discount","username":"XanderXVI","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The most incompentent place ever!!<br>Do not bother ordering, you won\u0027t get it anyway.<br>No communication, no customer support.<br>Stay away, I wish I had!","link":"http:\/\/www.resellerratings.com\/store\/Deep_Discount\/comment\/714459#comment714459","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Deep_Discount.jpg","store_name":"Deep Discount","username":"sueBQ","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a multi media cabinet on 1\/31\/2011 and as of yesterday 2\/14\/2011 I have received no word on the status of my order. I have called three times inquiring about this order and I\u0027m told each time they are waiting to hear from the supplier. I decided to cancel the order because of poor customer service and the long delay with this order. I was told by one representative that I could not cancel the order. Requested a supervisor and after a lengthy wait I was disconnected. Called back and spoke to Savannah and she said she wrote to her supervisor to cancel the order. Savannah said she would be calling me in a couple of days to inform me of the cancellation. This is poor customer service at best. Savannah is doing all she can do I\u0027m sure but Deep Discount\u0027s service is extremely poor. The web site lists the cabinet as \u0022in stock\u0022, which is not true as they order it from an outside supplier. This should be stated on their web site.<br>I can not recommend this company to anyone looking to buy any of their merchandise.","link":"http:\/\/www.resellerratings.com\/store\/Deep_Discount\/comment\/704081#comment704081","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Deep_Discount.jpg","store_name":"Deep Discount","username":"memrz","rating":"1"}, "single");){kind=link}
"I recently (September 2011)ordered two DVD items from Dep Discount. Both items arrived within the specified shipping time. Itemss were cheaper than Amazon. May not be as fast in shipping as Amazon, but I had no problems with my order or customer service when I had a question. In fact I got an answer the same day. I've ordered from them in the past and was surprised by the negative reviews. I took a chance and ordered again and had no problems. Will use them again."