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Store InformationStore Info
Full Rating Profile
  • DealExtreme - D

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: PO BOX 779 TAI PO POST OFFICE
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.42/10 7.42/10
    Chance of future purchase: Rating 6.72/10 6.72/10
    Shipping & packaging: Rating 5.65/10 5.65/10
    Customer service: Rating 6.96/10 6.96/10
    Return/Replacement policy: Rating 7.49/10 7.49/10

5,704 Customer Reviews

Rating 2/10

"I have ordered the Item on May 19 and paid on the same day. The Ordr status was stuck as "1 or more item not in stock" for long time. On June 12 (almost a month later) the status was updated as shipped and some tracking number was updated.

When I track the item with number on Jun 15 2015. I get invalid tracking number message. while contacting customer care I got the following reply

"The order was just sent out several days ago. The tracking information has not been updated online by the Post Office,could you please track it a couple of days later? Item will b delivered between 14 - 21 working days".....

so Please be aware of this delays................ it may take upto 2 months....and it is not guaranteed if you get the item... I hope I will get it... "

Rep reply posted Jun-17-2015

DX.com, DealExtreme - DX rep has responded

“Dear thiru4deals,
Sorry for the mess but next time please tell us the related order number so that we can check for you.
The ETA for orders with tracking code is often 2-4 weeks,but sometimes there might be any unexpected reason causing the delay.
If you meet this kind of problem,please open a ticket here https://cs.dx.com/Ticket/Check/Order.Delay.
Have a nice day!

Best Regards,

Rating 8/10

"Ordered a cheap free shipping android tablet pc for my little son last month. Arrived last week, and the quality is not bad."

Rating 10/10

"I purchased few items from DX, they will deliver it you on time unless there are unexpected delays like Holiday seasons.It is better to make your order with a tracking number because items will get lost if there is no tracking number. I once ordered an item that went missing using a free shipping option. Although DX replaced the item but still they recommended ordering the item with tracking number. I don't know if it is DX fault or the courier.But DX gave me a gift for what was happened. Its a good thing they done this. A sign that they really care for their customers

Rating 2/10

"Bought a whole lot of items on 20 May 2015, still hasn't arrived by 9 June 2015. So shipping to South Africa seems like it is a major problem. The tracking numbers supplied don't say anything, other than they were shipped. Customer support says I should wait. How long? These guys really need to sort out delivery to South Africa. My guess is that they use the cheapest shipping they can find, hence the reason for the delay. Don't buy from these guys if you are in South Africa. "

Rep reply posted Jun-09-2015

DX.com, DealExtreme - DX rep has responded

“Dear robert-36326,
Sorry for the mess.
We checked all parcels in your order seems to be stuck in your local custom.
Could you please kindly contact your local custom first?
At our end,we will request our post office to investigate what happened.
Once we get news,we will notify you.
BTW,for further solution,please get back to us via the ticket#4C2BE2275E734272B4FDA1490EB743C3.
Have a nice day!

Best Regards,

Rating 10/10

"Great products, free shipping and low prices!"

Rating 8/10

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Rating 6/10

"Everything seems good in shopping from DealeXtreme, but there was an annoying thing while checking out the payment. It requires an extra step of confirmation by providing some photocopy of the card holder's documents which seems unsafe. Except that, every thing was ok."

Rep reply posted Jun-07-2015

DX.com, DealExtreme - DX rep has responded

“Dear mortenzo,
We are sincerely sorry for what you have been through.
We just want you know the verification process is required out of security reasons regarding every order paid by credit card and paypal.
Please understand, to prevent those lawbreakers to make orders with stolen cards and to ensure every tracsaction is legal,we would require our customer to provide us with necessary materials.
And we think this is by all means understandable.
Most of our customers have cooperated with us in this case.
We promise we would never expose your information to the third party.
BTW,since your didn't upload required materials,we have cancelled this order and issued refund.

Have a nice day!

Best Regards,

Hope you can understand.”

Rating 10/10

"Some nice, and less nice products. For the price, you can't argue. Still, service for refund is in place, in case you get bad products!"

Rating 10/10

"Order a few items in separate ocassion. Arrived in timely manner except for four pieces of 18650 battery. Since the new regulation imposed by the postal agency of lipo shipping its been a nightmare waiting for it. After almost 60 days waiting for it but still did not arrived, open a ticket about the item. DX responded the next day....a few question from them regarding the SKU and the order date. In their investigation, the items is considered lost during transit by the postal agency and DX offer to full refund to my pay-pal account or by store credit to my DX account. I request the option of transfer back to my pay-pal account but I ask them to wait for another week in hope that the item will arrive. The customer service by the name Serena attended my case professionally in replying all my enquiries. After more than a week past by I again contacted/replying my still open ticket and request DX to refund back to my pay-pal account. They responded on the same day and transfered back full purchase amount on the same day. The full refund amount is transfered back to my pay-pay on the same day without problem. DX is a professional seller. Shop with confidence.


Rating 10/10

"I've had nothing but good service from DX. Recently, an item I ordered, when delivered, was not as advertised. The customer service I received from them when I explained the problem was exceptional. They are now shipping me the correct item, and have dealt with it very professionally. I would have no hesitation - and frequently do! - in recommending them."

Rating 10/10

"Free shipping must be the advantage of DealExtreme against other web shopping. Staff service is excellent."

Rating 8/10

"Good prices but some products are not correctly referenced."

Rating 10/10

"Good shop and very fast delivery (10 days to Swiss)"

Rating 8/10

"Great customer service! One of my aux cables i ordered broke right away so i contacted dx and within one day they had responded. My only con for DX is that the shipping takes soooooo long."

Rating 8/10

"I bought a palette of makeup. It took to arrive, when it came it was with the broken and crumbling with some shadows cover. I believe that DX was not responsible , I think there was not a proper handling on shipping. I contacted the DX and they proposed replacing or value credit. I opted for the replacement , I'm waiting for the product to arrive . After that liked the service that made me and bought other products are still lacking reach. Prices are attractive."

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DealExtreme - DX is a merchant member
DealExtreme - DX participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,847 merchant members.