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4,021 reviews
posted May-19-2013
reply posted May-20-2013 “Dear Mcguthry,
Thanks for your support with our sales promotion and AU Direct.
Your order 130515-0010-81305373 has been cancelled as the item you ordered was sold out and the order value has been refunded in your paypal. Please kindly check it.
We have sent an email to explain it and sent gift card as compensation. Could you please reply the email?
Yours sincerely,
DX Team”
posted May-18-2013
reply posted May-20-2013 “Dear valued customer,
Thanks for your support with our sales promotion and AU Direct.
Apologize for the inconvenience caused.
As the order number you posted here is incorrect, we couldn't get more order details. For every customer whose order has been cancelled due to the item sold out or other similiar reason, we send emails to explain it. If you haven't received any email from DX, you can contact us https://cs.dx.com/Ticket/Index
Thanks for your support.
Yours sincerely,
DX Team”
posted May-18-2013
reply posted May-20-2013 “Dear zarcady,
Apologize for the inconvenience caused.
As the order number you posted here is incorrect, we couldn't get more order details. For every customer whose order has been cancelled due to the item sold out or other similiar reason, we send emails to explain it. If you haven't received any email from DX, you can contact us https://cs.dx.com/Ticket/Index
Thanks for your support.
Yours sincerely,
DX Team”
posted May-17-2013
reply posted May-20-2013 “Dear nick-arora,
Thanks for your support with our sales promotion. We are sorry to tell you that your order has been cacelled as the item you ordered is sold out and will be refunded within five business days as your order was paid via credit card and needs a few more days to refund.
We have sent an email to explain it and sent you gift card as compensation. Have you received it yet? Please check it.
Yours sincerely,
DX Team”
posted May-17-2013
reply posted May-20-2013 “Dear valued customer,
Your order has been canceled and refunded. Apologize for the inconvenience about the sales promotion. We have sent a email to explain it and sent you gift card. Have you received the email yet? Please kindly check it.
Should you have any other questions, please feel free to contact us.
Yours sincerely,
DX Team”
posted May-17-2013
reply posted May-20-2013 “Dear mrmilkman,
Apologize for the inconvenience caused.
Items for sales promotion are limited. The item in your order 130514001075506965 is sold out. The order value has been refunded in your account. Please check it.
Should you have any other questions, please feel free to contact us.
Yours sincerely,
DX Team”
posted May-17-2013
reply posted May-19-2013 “Dear DroolingTard,
Have a nice day.
Sorry for the inconvenience caused.
The order number you posted here isn't correct.Could you please contact us by clicking the link here https://cs.dx.com/Ticket/Check/Order.Delay.
Thanks for your support.
Yours sincerely,
DX Team”
posted May-17-2013
reply posted May-19-2013 “Dear orzorz,
Sorry for the inconvenience caused.
I checked your order 130514001075316751 and found that the order has been refunded. Please check it.
Should you have any other questions, please feel free to contact us.
Yours sincerely,
DX Team”
posted May-16-2013
reply posted May-19-2013 “Dear phbotn,
Have a nice day.
Sorry for the inconveniece caused.
I noticed that you have opened a ticket to contact us. Our clerk has replied you, and could please check it?
Should you have any other questions, please feel free to contact us.
Yours sincerely,
DX Team”
"My overall satisfaction with DX is good. It takes a long before receiving the items. I live near Paris, France. I receive them about 20 to 40 days after I passed the order. But I am glad that the postal service is used instead of a private shipping company, because if I am not at home, I can fetch the parcel at my local Post office. Otherwise, I would have to fetch it at some very remote location having only incompatible opening hours with my work. No VAT is asked by the mailman which is a good point. Sometimes, some items are not available. It would be interesting to have a way of knowing how many items are remaining before ordering. I once had a problem with a shipment, and DX found a solution for that problem, so I trust DX. There are some good items that I have not seen elsewhere. The prices are low. I have made several orders in the past 6 months."