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DealExtreme - Coupons

5,247 Customer Reviews

Rating 2/10
1/5
modified review posted

"At the 6th of june I ordered a battery from DX wich had to be delivered to Holland. "It was lost in customs" they said. They really asked if I would pay 1 dollar extra to send it with track and trace.......I would expect from service point of view when an order fails that the vompany pays for those costs.An average reply takes them for about 10 days! Now at the 16th of October I still havent got my order. This is the most rediculous company i ever heard of. I really wonder if their CEO knows about their lack of service! If so he is a gold digging basterd! But the incompetence of their personel stuns me by far!"

modified review Rep reply posted Oct-16-2014

DX.com, DealExtreme - DX rep has responded

“Dear Customer,

Sorry for keeping you waiting, the original order 140610001056211266 is lower than $15, it was shipped without tracking number, so it was lost during shipment.
You asked us to reship this order, we reshipped it with new replacement order 140918001056365254. But system cannot give you the tracking number for the new order is also lower than $15, it was shipped without tracking number. Please kindly understand shipping time takes 1-2 months for order without tracking number, please wait patiently, no worries.

Thanks for your understanding and patience.

Best Regards
DX Team”


Rating 10/10
5/5
modified review posted

"Three years buying on DX, I can say that it is a reliable site where you encounter everything from unusual products to day-to-day gadgets.
Customer service is very helpful. Any question or issue I've had with them has been fully resolved.
They ship for free worldwide!
"


Rating 2/10
1/5
modified review posted

"I'm a DX customer for several years now, and although I had to wait for my orders always 5-8 weeks, I was very happy. But obviously things are changing. After waiting for about 5 months for my last order, I now give up.. I hope they'll manage somehow that I don't loose my paid money entirely, but i'm not confident. - Sorry to say so, but I can't recomment Dealextreme anymore"

modified review Rep reply posted Oct-20-2014

DX.com, DealExtreme - DX rep has responded

“Dear Customer,

Apologize for any inconveniences.
For the unreceived order 140520001027537430, we gave you a replacement order, the order number is 140722001032859565. As you mentioned above, you still don't receive the new replacement order. We don't know why this order cannot be received for the second time, is the address on the order correct? We did ship your order.

As for your problem, we will check with post office and solve your problem, we will give you the refund after we get the reply from post office, please continue to contact our ticket service for order 140722001032859565, sorry for keeping you waiting and disappointed, but please trust us this nearly happens, we will solve your problem and do what you want us to do.

Best Regards
DX Team”


Rating 2/10
1/5
modified review posted

"After my request from DX for an order status, I was informed by Violet the following
''Violet: 140917001054259679 is being returned to us because it failed to pass customs/airport security check.
Violet: we will arrange to reship it or refund you via the ticket system
Violet: please wait 24 to 48 hours ''
I requested refund on 15 Oct 2014 and no reply has reached my account yet. I open a Paypal dispute, I informed my bank for the issue . Never again from DX
"

modified review Rep reply posted Oct-16-2014

DX.com, DealExtreme - DX rep has responded

“Dear Customer,

Please don't worry about your order, please understand that the shipping time you see from our site is for the order with tracking number, but your order is lower than $15 and it was shipped without tracking number, shipping time takes longer.

Because order without tracking number cannot be checked, normally shipping time takes 3-6 weeks, your order was shipped in the middle of September, so please just wait patiently, this order should be on the way to your country. Please be patient to wait for your order another 2-3 weeks, thanks a lot.

Best Regards
DX Team”


Rating 10/10
5/5
modified review posted

"Product of excellent quality and delivery performed with well packaged product. I recommend."


Rating 10/10
5/5
modified review posted

"La gestiones muy buenas y problema con la tablet me lo solucionaron bien y rapido. Poe ello he vuelto a comprar en esta pagina."


Rating 4/10
2/5
modified review posted

"i bought few things from DX, i ordered minix android TV, the delivery was very fast, but I ordered it with UK plug and it arrived with Chinese one, i contacted them they said i have to buy an adapter (extra cost for me for there mistake ), i also ordered car charger which was not working. "

modified review Rep reply posted Oct-15-2014

DX.com, DealExtreme - DX rep has responded

“Dear Customer,

Sorry for the problem, if you have some questions about item you received, please kindly contact our after-sale service, here is the link https://cs.dx.com/ticket/After, we will assign a staff to response you in ticket and keep in touch with you to solve your problem. please no worries.

Thanks for your cooperation.

Best Regards
DX Team”


Rating 2/10
1/5
modified review posted

"Generally reliable but this last time, their european hub did not deliver the whole shipment I ordered and are lying to me about the status, basically stealing my money."

modified review Rep reply posted Oct-20-2014

DX.com, DealExtreme - DX rep has responded

“Dear Customer,

Sorry for keeping you waiting for your order.
We used Netherland post office as normal air mail (free shipping method) to ship your order, it was shipped on 14th Sep, normally shipping time takes 3-4 weeks.

We used tracking number and found this order was received successfully, 2014-09-30 13:23, Predat la destinatar, it arrived the destination. Please check carefully or contact your local post office to know more. If you have any further problems, please contact us freely, we will help you to solve your problem.

Best Regards
DX Team”


Rating 10/10
5/5
modified review posted

"To all those posting negative reviews about DX, you have to understand that any merchant/site offering free shipping from China will take 2-3 weeks regardless of your location.

In that case, select a quicker shipping option. I've bought tons of stuff off of DealExtreme, and so have my friends. It's probably one of our favorite sites on the web.

Communication is great - any time I had a question I received a response within a day or two. Those that complained about not receiving a response during October 1st must have not realize it was a national holiday in China.

All in all, 5 star site, will be purchasing tons more stuff in the near future!
"


Rating 8/10
4/5
modified review posted

"I buy on DX since One year and more. there're a lot of articles of all types. I prefer electronic components for DiY but sometimes I buy gadget and phone and Tablet accessories too. The prices are pretty good and in case of troubles with shipping they often resend items or refund me. Only negative point of DX is shipping waiting. You have to be very patient!"


Rating 2/10
1/5
modified review posted

"very bad supplier. Never received what ordered.
Do not buy anythings from this web site.
The answer I have received fro DealExtreme about the shipment of second order, IS A FALSE.
At the time been (13 October 2014) in spite the dealer declare to have shiped the goods on 30 September, the order is "being prepared for shipment" and no tracking number has been issue.
So I have proceded to sue this bad company
"

modified review Rep reply posted Oct-12-2014

DX.com, DealExtreme - DX rep has responded

“Dear Customer,

Sorry for any inconveniences, we found you have a ticket in our site, and one of our staffs solved your problem there, we reshipped you returned order 140718001012615009 for the new replacement order, the order number is 140929001035347107, this new order was shipped on 30th Sep, please just be patient wait, we will ship it to the address you writed down on ticket.

Apologize again about the inconveniences for returned order, thanks for your buying.

Best Regards
DX Team”


Rating 2/10
1/5
modified review posted

"Ordered with DX and after a month no package, looked up the Track and Trace code and it said the package was delivered??? I have not seen a package!! Made a ticket but two weeks later still no response from DX :("

modified review Rep reply posted Oct-11-2014

DX.com, DealExtreme - DX rep has responded

“Dear Customer,

We had a 7 days' holiday from 1st Oct, sorry for the late reply.
As for this unreceived order, we need to check your address with you via ticket, one of our staffs will handle your ticket later, please just keep in touch with us.

After confirming the address on your order, we need to check your order with post office, then you will get the solutions, please no worries, we will solve your problem as soon as we can and give you a satisfied solution, thanks for your cooperation and patience.

Best Regards.
DX Team”


Rating 10/10
5/5
modified review posted

"Sempre com na DX, sempre recebe antes do tempo, indico a todos, bons preços e uma variedade muito grande."


Rating 8/10
4/5
modified review posted

"It's the best way to buy. DX.com has lots of gadgets to buy. The sending is free and also rapid. If you have a problem with any of the articles you must send a message to the costumer and they it solve it immediattely. I had one problem with one gadget and trust me, they return my money in 2 days. I'm very grateful of this."


Rating 2/10
1/5
modified review posted

"This was my worst online shopping experience EVER! I have placed my order on 29/08/2014. I chose EMS shipping because I needed the order fast. One week later I notice that my order was sent back to china (actually I think it never left china) I asked what was going on and they said that it didn't pass the customs clearance. I asked for a refund but was ignored and they sent the order again telling me to wait for another 2 weeks, so I patiently waited.

I checked the tracking again last Friday and noticed that my order was delivered to Shenzen China. I contacted them via ticket... 4 times! no answer... apparently they were on holiday or whatever... I talked again yesterday to the live chat guys and they said I will get an answer for my ticket in 24 hrs! Oh and I forgot to mention before that I had a previous conversation with another live chat person who said that it wasn't true my order was shipped again after it got stuck for customs clearance. So I guess either they lied to me or the live chat guy doesn't really know what he is doing.

Anyway I got fed up and asked for a full refund today. The live chat person again (because I still haven't heard anything from the ticket people)told me that they need to find my order inside their warehouse before they give me a refund and to contact them back in an hour... I tried contacting them back in an hour and the live chat is not available... I tried the phone lines because I am at my limit of patience and nothing phone lines are dead!... It is the worst online shopping website ever! I am more than entitled to a full refund and they still make me wait longer to issue it!
"

modified review Rep reply posted Oct-11-2014

DX.com, DealExtreme - DX rep has responded

“Dear Customer,

Sorry for keeping you waiting and inconveniences.
Due to we are celebrating our National Day from Oct. 1th to 7th, there are some delay in replying your ticket. Sincerely apologize.
We promised you in Ticket Reference Number: 776A26C2D3FE4AFA9153AC395CAC6304 to solve your problem, we will refund you the money back after we get reply from post office, please understand post office needs one week to check. But we found you opened dispute on this order, this order is locked so we asked you to close the dispute, then we can process the refund. Pls understand that DX is trustworth and is very popular with people around the world.

Please keep in touch with us via the ticket you have, the money will be refunded to your paypal account in 1-2 weeks for dispute, the paypal bank will give the money back to you.

Best Regards
DX Team”


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DealExtreme - DX is a merchant member
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