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"took more than 3 weeks to get order. They don't really have the stuff in stock so they have to order. They should at least warn shoppers."
"I was very happy with DKHardware with respect to pricing. Couldn't be beat. This caused me to worry about the quality of the piece which I was pleasantly surprised. One suggestion is that you provide some instructions or advice to these replacement parts. I was able to get by, but others may need to rely on some instructions. Your website would be a perfect place for such info. Dimensions of the the part would also be useful. This was a very hard to find part which I was grateful DK had in stock. This was the first time I used DK and it won't be the last. Thank you."
"Very easy to talk too, with a conversation and then confirmation of what we ordered was of great assistance.Then it arrived within good timescales."
"The lady I spoke with was courteous, however I wasted alot of valuable time ordering something that you no longer carry yet continue to advertise on your website. As a result, I had to find time and opportunity to call from work because of your hours, to be told my order had not been processed because you don't carry the item anymore (after many hours searching the net for a supplier) and that the lady had no idea where else I might get the needed item. Not likely to shop here again."
"You did not have product and called to let me know.. That was good to call.. thank you"
"Outstanding. Found what I was looking for but was unable to get it in time. You Customer service person not only found a away but made sure that my refund was credited to my account. Product was exactly as specified worked like a charm. We need more companies like yours out there. Knowledgeable, courteous and goes the extra mile!!!!!"
"great experience for sure i will use again"
"did fine shipment came in two parts two weeks apart"
"The part I ordered had to be shortened in length for the carrier. DKHardware contacted me to see if this would be okay for my needs. They did this at no additional charge and my parts arrived with no delay. Thank you!Keith E. Motes"
"Bought buttons as a temporary fix for opening. Arrived but were the wrong color. Opening day for the building has come and gone. I think we should be reimbursed for the shipping since the error was on your end."
"Received on time but did not work."
"Took some time to get it shipped, but good products"
"Company did notified me immediately that one item I had ordered was no longer available and did recommend an alternative. I called the company, and the representaive was very helpful. I received my order and was pleased with the items.Judith Schwartz"
"ordered door sweeps came without any smashed corners,price was lower then local stores, came within three days"
"Well, the order came in wrong and 1 part was damaged.Still waiting for a replacement."
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