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"I was very happy with DKHardware with respect to pricing. Couldn't be beat. This caused me to worry about the quality of the piece which I was pleasantly surprised. One suggestion is that you provide some instructions or advice to these replacement parts. I was able to get by, but others may need to rely on some instructions. Your website would be a perfect place for such info. Dimensions of the the part would also be useful. This was a very hard to find part which I was grateful DK had in stock. This was the first time I used DK and it won't be the last. Thank you."
"The lady I spoke with was courteous, however I wasted alot of valuable time ordering something that you no longer carry yet continue to advertise on your website. As a result, I had to find time and opportunity to call from work because of your hours, to be told my order had not been processed because you don't carry the item anymore (after many hours searching the net for a supplier) and that the lady had no idea where else I might get the needed item. Not likely to shop here again."
"Outstanding. Found what I was looking for but was unable to get it in time. You Customer service person not only found a away but made sure that my refund was credited to my account. Product was exactly as specified worked like a charm. We need more companies like yours out there. Knowledgeable, courteous and goes the extra mile!!!!!"
This review was modified by bmckulski on November 19 2012 06:17:34 AM
"The part I ordered had to be shortened in length for the carrier. DKHardware contacted me to see if this would be okay for my needs. They did this at no additional charge and my parts arrived with no delay. Thank you! Keith E. Motes"
"Bought buttons as a temporary fix for opening. Arrived but were the wrong color. Opening day for the building has come and gone. I think we should be reimbursed for the shipping since the error was on your end."
"Company did notified me immediately that one item I had ordered was no longer available and did recommend an alternative. I called the company, and the representaive was very helpful. I received my order and was pleased with the items. Judith Schwartz"
"took more than 3 weeks to get order. They don't really have the stuff in stock so they have to order. They should at least warn shoppers."