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  • Cymax Stores Cymax Stores Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 4170 Still Creek Drive
    • Contact: inquiries@cymax.com
    • Phone: 866-740-9830
    • Customer Support: 866-740-9830
    • Business Hours: Customer Service: 8:00-16:00 PST, Mon - Fri / Sales: 8:00-17:00 PST, Mon - Fri 8:00-16:00 PST
    • Fax: 604-629-4708

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.02/10 8.02/10
    Chance of future purchase: Rating 8.50/10 8.50/10
    Shipping & packaging: Rating 8.55/10 8.55/10
    Customer service: Rating 8.03/10 8.03/10
    Return/Replacement policy: Rating 7.66/10 7.66/10

2,794 Customer Reviews

Rating 4/10
2/5
2016-05-13

Big mistake buying from Cymax. Don't trust product reviews.

"Big mistake purchasing Hillsdale Aspen 24"-30" Adjustable Bar Stool in Oyster Grey from Cymax. Stool is not quite as pictured or described. Basically a pretty stool with an unusable back. Pictures shown show a back you can use, more or less upright. The 1 stool I put together has a 110 - 115 degree angle. The result is I've purchased 4 worthless stools. I can return 3. Not the one put together. I have to pay shipping both ways. The real kicker is the restocking fee was 25%. Worst of all I am unable to leave a review on the Cymax site for the horrible stools. Seems like they want to keep the high 5-star rating for the stools. Very fishy. Their customer service suggested I try to sell the stools myself. I wouldn't buy them, why would I pawn them off on someone else?

UPDATE:
After 3 weeks of emailing and calling Cymax and providing proof that stool I put together looked nothing like picture on their website Cymax arranged for all 4 barstools to be picked up and issued a full refund. This was incidentally also after contacting the BBB. Before I contacted BBB and after I had provided pictures showing the clear difference Cymax was holding to charging restocking and me paying to return the unacceptable items. During the 3 weeks I received exactly 2 calls from Cymax. One telling me they had arranged to have them picked up and the other asking me to update this review. On the latter call I mentioned that since we were discussing reviews I found it suspicious that their site wouldn't allow me to review the 5-star item I was dissatisfied with. I was told the site "had" been broken and was now fixed, then nope, it's still broken. As of today unsuspecting buyers will see the item in question with a 5-star rating because no reviews can be left.
"

This review was modified by Oommma on June 03 2016 05:39:17 AM
Rep reply posted Jun-01-2016

A rep from Cymax Stores, Cymax Stores, has responded

“Hi Terri,

Thank you so much for working with us to resolve the matter.

Can you please confirm that all has been resolved and that you are satisfied with the resolution provided?

Kind Regards,

Cymax Customer Support ”


Rating 10/10
5/5
2016-05-11

Satisfying [product

"Easy to build good quality for a good price."


Rating 10/10
5/5
2016-05-10

Reasonably Priced Desk

"Desk fits perfectly in my small office. Was pretty easy to assemble but took a few hours. I should have bought the side table or drawers to go along with it. "


Rating 10/10
5/5
2016-05-09

Speedy and Special

"The headboard and night stand arrived within 36-48 hours of of placing the order! The pieces are beautiful and were a great price! What more could you ask for?"

This review was modified by jstandridge on May 09 2016 09:04:27 PM

Rating 8/10
4/5
2016-05-09
ResellerRatings.com TOP REVIEWER!

Resolved a very difficult problem

"1. ordered BLACK headboard (Hillsdale Furniture Brand)
2. Received WHITE headboard instead (Direct from Hillsdale) Hillsdale's mistake. Not Cymax.
3. Contacted Cymax and was told that HILLSDALE required photographic proof that is was white and not black
4. Emailed photo of WHITE headboard
5. Cymax apologized and told me that Hillsdale Furniture (their supplier) required a photo of the BOX it came in as well.
6. Sent a photo of the box
7. Cymax apologized again because HILLSDALE FURNITURE told them that until Hillsdale Furniture figured out why THEY sent white instead of black. I would have to suffer until they figured out how THEY made the mistake."
8. A Cymax Supervisor (Dominique D.) to handle the situation. She said that the entire thing was handled poorly and that she would get Hillsdale Furniture to issue a call tag for the headboard for a return.
9. Two days later I got an email saying that Hillsdale Furniture would be sending a carrier with a call tag to pick up the headboard.
10. Stayed home the entire next day and around 4:00PM UPS shows up with ONE call tag. Yet the headboard came in TWO boxes, not ONE. To make things worse the call tag was a ONE ATTEMPT pickup instead of the normal Three Attempt type. UPS wanted to take ONE of the two boxes, but I wouldn't let them do it. I wanted the entire headboard returned.
11. By this time Cymax had had enough of the hassle Hillsdale Furniture was giving me about the return and we made a FANTASTIC deal for a monetary compensation.

Thank you Cymax for handling the impossible situation Hillsdale Furniture put me through with such Customer friendly care.

You are STILL my go-to furniture supplier
"

This review was modified by itsjustdad on May 18 2016 01:08:51 PM

Rating 10/10
5/5
2016-05-08

More than books!

"This holds books AND clutter my boys leave around the living room. And it's super cute that I'm okay to have around even where it's so visible. Shipping was super fast AND it was packaged so well to prevent any damages, really well! But I was surprised to find the quality of the product not so "quality", what the pictures can't show (not to cymax's fault). :) Wouldn't mind the price if the quality was better but now I feel like it was a little more than I would've want to spend."


Rating 8/10
4/5
2016-05-04

twin bed

"Good guilty bed and materials. Game in a solid box and delivered on time"


Rating 10/10
5/5
2016-05-03

Thumbs up

"Love, Love, Love it.....!"


Rating 10/10
5/5
2016-05-03

The Stars say it

"I was looking for kitchen counter stools that are low cost, sturdy, metal, white and come completely pre-assembled. These very inexpensive but comfortable kitchen counter stools checked all 5 boxes. Hence the 5 stars."


Rating 8/10
4/5
2016-05-02

Good strong furniture....not so great finish

"The Sauder computer desk is strong and very convenient. It was easy to put together. However I am disappointed in the fake finish. It is shows some uneven spaces and is very low on the reality scale."


Rating 10/10
5/5
2016-05-02

Happy mama

"So happy I stumbled across Cymax. After buying all my pieces for my bedroom set and getting it, loving the prices and the furniture. Can't wait to buy more. Their customer support is amazing when I had a question. Love these guys and gals!!!!"

This review was modified by jennirochford71 on May 23 2016 01:06:47 PM

Rating 10/10
5/5
2016-05-02

myrm

"This was the easiest and economical way to purchase."


Rating 10/10
5/5
2016-04-28

IMPRESSED!

"I recently purchased the Crosley outdoor furniture and I love it soooooooooooooo much I am ready to purchase another right now! Beautiful set for an affordable price.

Happy Customer
"


Rating 6/10
3/5
2016-04-28

Be sure to ask if you can return an item if you upgrade to Gold Delivery

"After posting a negative review on this site, Cymax contacted me and allowed my return. Make sure to ask if you can return an item if you upgrade to Gold Delivery. It took several hours of my time to fix this issue. I was refunded in full. "

This review was modified by AmyLZ on June 17 2016 02:21:35 PM

Rating 10/10
5/5
2016-04-19

Satisfied Consumer

"I ordered some tables a few months ago from Cymax. I received the order quickly and very pleased with the product"


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