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RatingsRating
Store InformationStore Info
Full Rating Profile
Cymax StoresCoupons
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 4170 Still Creek Drive
    • Contact: inquiries@cymax.com
    • Phone: 866-740-9830
    • Customer Support: 866-740-9830
    • Business Hours: Customer Service: 8:00-16:00 PST, Mon - Fri / Sales: 8:00-17:00 PST, Mon - Fri 8:00-16:00 PST
    • Fax: 604-629-4708

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.63/10 7.63/10
    Chance of future purchase: Rating 7.87/10 7.87/10
    Shipping & packaging: Rating 8.09/10 8.09/10
    Customer service: Rating 7.27/10 7.27/10
    Return/Replacement policy: Rating 6.32/10 6.32/10

2,094 Customer Reviews

Rating 2/10
1/5
modified review posted

"I cannot get any shipping information from Cymax, the FedEx tracking number doesn't exist and I have no idea if my furniture will arrive ever!"

modified review Rep reply posted Jan-25-2015

Cymax Stores, Cymax Stores rep has responded

“Hello,

Thank you for your review though we are sorry to hear you are not satisfied with your order.

One of our mediation agents will contact you by phone or via email shortly to address any issues you may have.

Kind Regards,

Cymax Customer Support”


Rating 10/10
5/5
modified review posted

"my heater arrived on schedule; perfectly packed; works beautifully I could not be happier with the item or the service.
I would most definitely purchase items from Cymax Stores again.
"


Rating 8/10
4/5
modified review posted

"Nice item, easy to assemble. "


Rating 2/10
1/5
modified review posted

"AWFUL!!! You can not reach their customer service! I ordered an electric fireplace from their site. The product was on backorder for 2 weeks, a week after I placed ordered, but still while it was on back order the price dropped by $150. I called customer service several times with no answer. I left voicemails and emails to have them call me back. They never did. Then the price went back up and the product said it was available for order within 1-2 days. I never heard that the product shipped. I tried calling customer service several times. I finally was able to get some one on the phone and they said the manufacturer had canceled my order. In all I waited for 4 weeks only to find out that my order had been canceled. Needless to say I reordered it through a different site. AVOID THIS SITE AT ALL COSTS!!!!"

modified review Rep reply posted Jan-25-2015

Cymax Stores, Cymax Stores rep has responded

“Hello,

Thank you for your review though we are sorry to hear you are not satisfied with your order.

One of our mediation agents will contact you by phone or via email shortly to address any issues you may have.

Kind Regards,

Cymax Customer Support”


Rating 10/10
5/5
modified review posted

"I am very pleased with my purchase and will tell you it was a very simple process."


Rating 10/10
5/5
modified review posted

"Awesome product. Easy to put together. Nice quality. Looks beautiful. A little trouble with getting the drawers to slide, but they are getting better with use."


Rating 8/10
4/5
modified review posted

"The desk and components are nicely made. Really like the thicker desk top. Only complaint is that when we went to add the return, we had to take the desk top off and it was a bit of a problem because we had already attached the hutch. Would suggest to add in the instructions that if adding a return to attach it first before the desk top and hutch."


Rating 10/10
5/5
modified review posted

"I ordered the media storage cabinet. We love it! It was easy to assemble and looks great! Yes I would order from Cumax again! Great company and item!"


Rating 10/10
5/5
modified review posted

"GOOD SELECTION OF PRODUCTS TO CHOSE FROM"


Rating 10/10
5/5
modified review posted

"Really good service and good items that I found thanks for the good experience I totally buy more items with you again thanks"


Rating 10/10
5/5
modified review posted

"Well pleased with shopping at Cymax Stores. Like all the varieties and ease of shopping."


Rating 6/10
3/5
modified review posted

"We liked the product except for the fact that two of the the
legs of the desk had missing holes/slots to insert 2 pieces ( F and G) as instructed.
"


Rating 8/10
4/5
modified review posted

"I was not too pleased with this Saucer desk. First it was 4 parts missing. I ordered them and about a week they came. Next, more parts missing. I did not want to wait another week so I went to the hardware store and found something that would work. Next, my husband could not get the parts to fit together for the filing drawers. He spent a whole afternoon filing the parts down so they would fit together. Then 1 more thing missing. The part that holds the drawer front up. I have bought Saucer before and never had a problem. This makes me think maybe no more Saucer purchases. I paid a good price for this and never expected this."


Rating 10/10
5/5
modified review posted

"We ordered a kitchen cart. Our order was shipped very quickly. We put together the cart easily. It is a quality product and the description, pictures and dimensions online were all accurate. I would definitely order from Cyma Stores again."


Rating 10/10
5/5
modified review posted

" Cymax had lots of cabinets to chose from and they shipped mine quickly. The cabinet itself went together very smoothly and appears to be strong enough for my needs."


Cymax Stores is a Merchant Member! Learn more

Cymax Stores is a merchant member
Cymax Stores participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,909 merchant members.