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382 reviews 
posted May-09-2012 
“Dear Valued Customer,
I do apologize for your issue. Our records indicate the last contact was in February, but an RMA for a hard drive cooler replacement offered by the tech was declined. If you continue to have issues with your hard drive cooler and dvdrw, you may contact us to obtain an RMA for replacement or go to http://www.cyberpowerpc.com/support/erma.aspx to submit an RMA request. We would like nothing more than to assist you in resolving your issues. If you have any further concerns, please contact cyberhd.tech@cyberpowerpc.com”
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posted May-09-2012 
This review was modified by 
![Share](javascript:share_rating({"review_body":"CyberpowerPC worked hard to fill my order of 5 computers for our company. A few hiccups were taken care of by a diligent sales staff. Computers came in packed very well and ready for me to load the software necessary for our use. Computer pricing was excellent and kept the headache off of me to build them. I highly recommend them for all of their services. They are very attentive to any issues that arise with your order or your computer. Very professional group of people.","link":"http:\/\/www.resellerratings.com\/store\/CyberPower\/comment\/1526524#comment1526524","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CyberPower.jpg","store_name":"CyberpowerPC \/ cyberpowersystem.com","username":"Wingnut2k","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The CyberPowerPC website configurator made it easy for me to customize every aspect and component of my system. After I submitted the order Bobby stayed in constant contact throughout the build process and kept me informed every step of the way. The system arrived configured as requested and on time. I will definitely purchase my next system through CyberPowerPC! ","link":"http:\/\/www.resellerratings.com\/store\/CyberPower\/comment\/1526320#comment1526320","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CyberPower.jpg","store_name":"CyberpowerPC \/ cyberpowersystem.com","username":"tjrman","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Love my PC - hate the company.<br><br>I purchased a PC from Cyberpower this past December. I had a few issues and contacted their support. I got no help from them! When I asked for their suggestion about what card to purchase to add USB ports all I got was note to just go out and shop.<br><br>Recently I have been having a lot of trouble with MS Office 2010 that I purchased with my PC. While doing research on the issues I discovered there are both 32 and 64 bit versions available. Cyberpower does not off a choice. Although I specifically ordered a 64 bit PC with Windows 7 Pro 64 bit, I was sent the 32 bit version of Office. I contracted Cyberpower last week and have never heard back. <br><br>Other issues - <br>1. Hard drive cooling fan makes so much noise I ended up just disconnecting it.<br>2. DVD drive craps out occasionally. I\u0027m waiting for one more issue before replacing it.","link":"http:\/\/www.resellerratings.com\/store\/CyberPower\/comment\/1524306#comment1524306","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CyberPower.jpg","store_name":"CyberpowerPC \/ cyberpowersystem.com","username":"Ken jt","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Cyber power\u0027s support, procurement, and overall product have all served to be outstanding through out the entire experience of ordering my computer from them. I actually searched each component of my computer I bought from cyberpower.com from newegg.com and tigerdirect.com separately in order to attempt to assemble the computer myself and save some money...but to my surprise ordering each component separately would have cost me $300 more. This means that cyberpower uses their mass buying power to benefit their customers, and they don\u0027t over-charge for their labor hours of assembling your machine for you. Couldn\u0027t be happier with my experience from them.","link":"http:\/\/www.resellerratings.com\/store\/CyberPower\/comment\/1524248#comment1524248","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CyberPower.jpg","store_name":"CyberpowerPC \/ cyberpowersystem.com","username":"ekassel","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased a custom built desktop from CyberPowerPC just last week. It has been a great experience.<br><br>1. Lots of options for equipment upgrades. They make it very easy for you to upgrade the components that are important TO YOU.<br>2. Tons of case choices. I got this awesome, amazing PC - in a pink case! <br>3. Reasonable build and ship times.<br>4. When your system is being built, you get ONE contact person who handles your sale. This made it very easy for me to make a minor change to my build after placing the order.<br>5. Packing - which is SO important with a PC - was done very well so my PC arrived intact, as did the monitor.<br>6. Prices are good, you can really get some deals.<br><br>I would recommend CyberPowerPC to friends and family. ","link":"http:\/\/www.resellerratings.com\/store\/CyberPower\/comment\/1520160#comment1520160","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CyberPower.jpg","store_name":"CyberpowerPC \/ cyberpowersystem.com","username":"tsbb","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Bought a system for $5K, and it arrived within two weeks, as promised. Almost everything worked out of the box except the front-bay card for hot-plugging HDDs (turned out they had forgotten to connect it to the motherboard, which I did, and it works), and the 12-in-1 internal card reader (I left a message to customer support on Saturday, they called me on Monday and shipped a replacement). I am quite happy with the customer service, and the new machine is just great!","link":"http:\/\/www.resellerratings.com\/store\/CyberPower\/comment\/1518326#comment1518326","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CyberPower.jpg","store_name":"CyberpowerPC \/ cyberpowersystem.com","username":"slantchev","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Does everything I need it to do and more. It is worth the tech support alone, which has been great. I love my new system. Would highly recomend based on price, performance, and tech support.","link":"http:\/\/www.resellerratings.com\/store\/CyberPower\/comment\/1517976#comment1517976","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CyberPower.jpg","store_name":"CyberpowerPC \/ cyberpowersystem.com","username":"lfera","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased a laptop from CyberpowerPC and I was very pleased with the results of the customer service and the system itself. They also including all the drivers I needed for the hardware and built it to my specifications. I would recommend them for anyone looking to get a PC or laptop custom built to their needs without having to pay extra for parts and software that you don\u0027t need.","link":"http:\/\/www.resellerratings.com\/store\/CyberPower\/comment\/1517774#comment1517774","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CyberPower.jpg","store_name":"CyberpowerPC \/ cyberpowersystem.com","username":"Regular_Dude","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Working with CyberPowerPC to configure my new system was an easy and pleasing experience. They are very good about communicating any updates and\/or any changes that need to be made throughout the process. I recieved my PC about 2 months ago and it was very well packaged, included all my requested upgrades and was built with care and quality. I will for sure be ordering my next PC from CyberPowerPC.","link":"http:\/\/www.resellerratings.com\/store\/CyberPower\/comment\/1517524#comment1517524","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CyberPower.jpg","store_name":"CyberpowerPC \/ cyberpowersystem.com","username":"fcommansjr","rating":"5"}, "single");){kind=link}
"I bought a AMD Quad Core Configurator computer and it's fantastic. It runs real smooth, delivery was exactly as specified, and everything was already set up and ready to go! I'm a very happy camper and really appreciate it. I don't know much about computers so I'm glad to have such a promising product from you guys! Thank you!"