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Full Rating Profile
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    • Address: 7902 Westpark Dr McLean, VA 22102
    • Contact: service@customink.com
    • Phone: 800-293-4232
    • Customer Support: 866-485-8160
    • Business Hours: 10am to 9:30pm M-F 10am to 6pm S&S (eastern)
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.85/10 7.85/10
    Chance of future purchase: Rating 9.62/10 9.62/10
    Shipping & packaging: Rating 9.58/10 9.58/10
    Customer service: Rating 9.62/10 9.62/10
    Return/Replacement policy: Rating 8.24/10 8.24/10

3,267 Customer Reviews

Rating 10/10
5/5
modified review posted

"The customer service reps and design team handled my order and made it absolutely perfect. I told them what I wanted and, not only did they make it happen, they were all friendly, professional, and kind. They seemed genuinely excited about my project and they handled it like it were their own. I can't say enough good things about CustomInk and I will be using them for ANY and ALL t-shirt needs in the future.
Keep up the good work, guys!
"


Rating 10/10
5/5
modified review posted

"Custom ink is one of the best companies I have ever come across. I have used them numerous times without any issues in the product, or shipping. My most recent order arrived with a font color different than the one I chose online. I called custom ink and spoke to a representative instantly. The representative handled the problem directly without transferring me to 10 different people; and assured me that they would ship a new order free of charge with the correct font color. All they needed from me was an emailed picture of the discrepancy. They stood by their word and I recieved 200 new tee-shirts in the mail 2 weeks later. The tee-shirts were a huge hit. The coloring was spot on, and everyone loved them.
The service department in this company is top notch. Custom Ink continues to impress me every time I interact with them. They even sent a voucher for a future order which was completely unnecessary, but greatly appreciated. Thank you to the Custom Ink representatives for all of the follow up correspondence to ensure I was happy with the order, and the process. I wish more businesses were as helpful and easy to deal with as this one!!
-Brad
"


Rating 10/10
5/5
modified review posted

"I looked around at a few sites to put together some design ideas for a team T-Shirt. I found my way to CustomInk's design site and was thrilled with what I was able to design and conceptualize. Because I was able to save my design for weeks, without an account, I was able to line up funding and other details needed on my end before placing an order for the shirts. I couldn't be more satisfied with the quick timing of the production/delivery of the high quality shirts. I will definitely be ordering from CustomInk again in the future."


Rating 10/10
5/5
modified review posted

"You guys rock! Using the site was a little overwhelming, but once I started to email/call customer care it was simple. The reps that handled my order were funny and helpful. They answered all of my questions, gave me ideas on how to make my shirts better, and just simplified the whole process. I organize a 5K race and every year the shirts are my biggest headache. I asked about bulk orders and how they work. They had the information and assured me I wouldn't have any issues with getting designs etc done. I promise I will be back for shirts. Everything was great! The shirt quality, printing, and colors are great. It didn't fade when I washed them so I was very pleased!"


Rating 10/10
5/5
modified review posted

"I bought the custom Hanes pocket polo shirts for my husband for his birthday and he loves them! They did a great job doing exactly what I wanted for the name and picture above the pocket and the color is great!

Also, great customer service in the USA!
"


Rating 10/10
5/5
modified review posted

"WOW!! First time to ever have shirts made for a Birthday celebration....The shirts were delivered earlier than promised which was a huge plus since we had a rush order placed. We even had to change a shirt size and CustomInk answered the phone call late in the evening and accommodated all our requests! Fantastic customer service on the phone and an even better looking product!"


Rating 10/10
5/5
modified review posted

"From the website to Customer Service, this company is A1. Everyone is so helpful, and delivery was a week earlier than expected. Thank you. I will recommend you to others.
Everything is the highest quality and customer service is AWESOME!
"


Rating 10/10
5/5
modified review posted

"CustomInk is always so easy and wonderful to deal with, they truly have wonderful customer service staff that always go out of their way to make my life easier. I always receive my orders promptly and they are always exactly what I imagined when I created my design on their website. I can not recommend them enough, I know I will be using them for a long time to come!"


Rating 10/10
5/5
modified review posted

"Overall my experience with CustomInk was great!!! The selection of designs, colors, material types and the ability to modify the design as you go through the process was awesome! The staff that handled my order was polite, efficient and accommodating. My order also arrived much faster than anticipated, it seemed as though I had just finished finalizing the design when my order arrived. I will be sure to pass on my experience to family, friends and co-workers so that they might have the opportunity to enjoy the experience of creating their own shirts.

Thank you CustomInk for offering such a great product and experience. I have absolutely NO complaints. Everything we did went very smooth and the quality of the work that was done was great! The overall product was beyond satisfactory, the quality of material was very good, sizes and color were perfect.

Thanks again,
Phil
"


Rating 10/10
5/5
modified review posted

"Working with this website was so easy! I used a combination of the charity's own logo, along with others that were available to me. It was easy to preview how they would look, and share with others to get their input. Everything arrived on time, and they look great! I will definitely use them again for our next charity event."


Rating 10/10
5/5
modified review posted

"I was pressed for time when ordering custom tees, I spoke with a customer associate "Ally" and she made it such a pleasure to place the order. She was quick, efficient and an overall pleasure to deal with. The order arrived sooner than promised and the product exceeded my expectations in quality and packaging!!!
I have recommended your company to anyone who will listen and will definitely order again ;))
"


Rating 10/10
5/5
modified review posted

"I understand why CustomInk is such a successful business...their team went above and beyond to make sure all our needs were met. There were multiple proofs and I felt like all the customer service reps were well informed; I didn't have to repeat our story. Even though this was a very automated system, I felt like our order was handled with individual attention and care. After working with other promotional material companies, CustomInk scores 110% in my book. I've already recommended them to others."


Rating 10/10
5/5
modified review posted

"All in all the customer service was very accommodating and quick.
general comments: The graphic looked great, the material is comfortable, but the size is rather interesting. The shirts are extremely long. The guy who designed these ordered the same type for another race earlier this year and they were normal... these are just really long.
"


Rating 10/10
5/5
modified review posted

"The website was easy to use. Totally a breeze to upload images and the preview was totally accurate. T-shirts went into production immediately and I received in time to gift to the team. These t-shirts are amazing. And exceeded expectations. They have a wide selection of t-shirt styles and fiber-content. We love the American Apparel 50/50 blend and the metallic ink looked great on them.

Suggestion: I wish you could re-order t-shirts at the same price as your initial order. Some folks wanted t-shirts after seeing the end result but the price is cost-prohibitive for a half dozen additional t's.
"


Rating 10/10
5/5
modified review posted

"The customer service was superb, the shirts arrived a day earlier than promised and the shirts looked rad. Thank you for the GREAT service!

The shirts are soft and the colors are well represented on the website. Make sure to pay attention to the sizing, when it says this version runs smaller, they mean it. Plan accordingly. The fit is modern and attractive.
"


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CustomInk is a merchant member
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