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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 7902 Westpark Dr McLean, VA 22102
    • Contact: service@customink.com
    • Phone: 800-293-4232
    • Customer Support: 866-485-8160
    • Business Hours: 10am to 9:30pm M-F 10am to 6pm S&S (eastern)
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.01/10 8.01/10
    Chance of future purchase: Rating 9.78/10 9.78/10
    Shipping & packaging: Rating 9.74/10 9.74/10
    Customer service: Rating 9.78/10 9.78/10
    Return/Replacement policy: Rating 9.00/10 9.00/10

3,282 Customer Reviews

Rating 10/10
5/5
modified review posted

"This is my fourth or fifth time ordering t-shirts from CustomInk. There is no other company I'd rather work with on anything. They set the standard for customer service, communication, and quality. CustomInk is truly the BEST company to work with!"


Rating 10/10
5/5
modified review posted

"CustomInk is a great company that is very organized and on top of things. The people who helped me with my order on the phone and online chat were very friendly and extremely accomodating and helpful. They have great products and even better service which sets the company over the top."


Rating 10/10
5/5
modified review posted

"CustomInk has super fast service and there is always someone a phone call or chat-click away who can help! The artists do an amazing job retouching your original artwork, and there are tons of options to choose from. I've had a great experience every time!"


Rating 10/10
5/5
modified review posted

"We've ordered these shirts for our JDRF walk twice now, and each time has been a wonderful experience. The shirts were easy to design, and turned our beautifully. The customer service was amazing and the shirts arrived earlier than expected.
We will continue to order here every year!
"


Rating 10/10
5/5
modified review posted

"testimonial: Customer service could not have been more helpful, making us feel
like a valued customer even though this was our first experience. We will
definitely be placing another order with this company!
general comments: The workmanship was excellent. The t's turned out exactly how
we had hoped they would! Customer service was excellent. The turn around time
from placing the order to receiving the completed product was amazing!

Thanks again from all of us at CustomInk. We come to work each day eager to see
our customers' exciting new t-shirt designs and to learn about the great stories
behind them. But what gives us our greatest pleasure is reading a review like
yours and hearing that everything turned out great!

We look forward to working with you more in the future.
"


Rating 10/10
5/5
modified review posted

"It was great to be able to create my own design of the caps. The caps turned out exactly as planned and they really look great on my technicians."


Rating 10/10
5/5
modified review posted

"My experience was FANTASTIC! The representatives were very friendly and helpful and even followed up via email after any phone calls and throughout the status of my orders. Not to mention the one time I called customer service, I spoke directly with a person and my problem was solved in 3 minutes...record time for any company!! The shirts came out even better than I expected and the colors are perfect. I love that I was able to preview and modify my design on the actual tank even though the product actually looked better in person. I ordered multiple blue tanks with white text for a bachelorette party and bought one white tank with blue text for the bride and I was really impressed with how well the colors coordinated. I also love that there is a low minimum order if any at all as well as free shipping. I am in a lot of weddings and the fact that I was able to find a company to produce a small batch of great quality tanks for a reasonable price and I was able to upload my customized design to fit with the bachelorette theme makes me VERY happy. I will definitely be recommending and using this company here on out for any of my custom clothing needs. Thank you!!"


Rating 10/10
5/5
modified review posted

"2 words sum up my experience: blown away.

Once I got the hang of designing on your website it was a breeze to set the shirts up. We did have an issue where we had to change the design, and the team was amazing. There was great communication between them and me during the redesign and approval process. The redesign that the team came up with was great. Even with 4 or 5 days of redesigns and emails back and forth my shirts were still ready on the original day they were estimated to be done! Shipping was fast, and when the shirts arrived, they were exactly what we had designed, right color, the shirt material was very high quality, and the printing was expertly done.

Overall our satisfaction level is 100%.

Thanks again
"


Rating 10/10
5/5
modified review posted

"We were in a rush to get shirts for our company on time, so we picked up the phone and had a fantastic experience speaking with Andrew. He helped us figure out the cost, deadline and other details so we were able to get our order in quickly. We got the shirts a day earlier than expected and couldn't be happier with the results! We even decorated our desks with the octopus stickers. CustomInk will be our go-to for T-shirts from this day forward.

Related to the screen printing, we spotted one T-shirt where the design was a bit marred. It appears that the ink substance had not dried 100% before being boxed up so the image caught on itself and left an awkward bare crease. Thankfully it was only one shirt out of the entire order so we set it aside as our official last resort spare. :)
"


Rating 10/10
5/5
modified review posted

"I had a great experiencing working with CustomInk! They communicated quick and were able to make minor adjustments to make my product perfect. I will definitely be using them again!"


Rating 10/10
5/5
modified review posted

"Absolutely loved working with CustomInk! From concept to production, the team at CustomInk was there every step of the way. The art I had had some special requests, and their team was able to work magic and transfer ideas into reality. Fantastic service every time I called, and always spoke with a team member who was attentive, responsive and able to help! Will definitely be using CustomInk in the near future! "


Rating 10/10
5/5
modified review posted

"good quality shirts. customer service was excellent a bit pricey for the shirts but was worth it!"


Rating 10/10
5/5
modified review posted

"CustomInk was a super fun place to create our shirts! This is our first softball game we are playing against a "competing" veterinary hospital. It's going to be tons of fun and now we are even more excited, being that we will actually LOOK like a team with out shirts. The website was easy and fun to use, the shipping was quick, the product looks great and the customer service both prior and post-order was really appreciated! I will definitely be using CustomInk again in the future, as well as recommending them to anyone else looking to make personalized items! Thank you!! :)"


Rating 10/10
5/5
modified review posted

""I was very impressed on how easy this was from the designing to the buying and the receiving. Everything was professionally handled and the shirts were just what we wanted. You can't beat this. Thank you." "


Rating 10/10
5/5
modified review posted

"I had a great experience with CustomInk. I received proofs and responses in a very timely manner. The shirts arrived on the day promised and look great. Only minor issue with entire process is price, there are ways to save money which is prompted on the design page, but I had a specific design in mind and I paid for it."


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CustomInk is a merchant member
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