We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

Ratings Rating
Store Information Store Info
Full Rating Profile
  • Rating 9.80/10 3,176 reviews

    9.80 / 100
    Facebook share
    CustomInk is a merchant member
    CustomInk participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,875 merchant members.
  • CustomInk contact information

    • Address: 7902 Westpark Dr McLean, VA 22102
    • Contact: service@customink.com
    • Phone: 800-293-4232
    • Customer Support: 866-485-8160
    • Business Hours: 10am to 9:30pm M-F 10am to 6pm S&S (eastern)
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review profile

    Product & services pricing Rating 7.73/10 7.73/10
    Chance of future purchase: Rating 9.69/10 9.69/10
    Shipping & packaging: Rating 9.87/10 9.87/10
    Customer service: Rating 9.88/10 9.88/10
    Return/Replacement policy: Rating 9.44/10 9.44/10

All 3,184 Customer Reviews

Rating 10/10
5/5
modified review posted

"Phenomenal experience! My first order from CustomInk and I really didn't know what was possible...turns out I needed custom artwork and rush delivery to receive the order in time for a bachelor party, and every detail was thoughtfully met. I had to call a few times and, while I could list the names of the reps that helped me, it really doesn't matter - each one was equally courteous, enthusiastic, and prompt in getting my needs met (exceeded in most cases). They were all genuinely passionate and energized by my order, treating every detail as if it were their own purchase. I've never been more impressed as a first-time customer!

As for the shirts themselves, they were great, especially for the price point. They were exactly as described on the website and equal to or, in many cases, much better than you could find in a typical clothing store.
"




Rating 10/10
5/5
modified review posted

"Love, love, loved the shirts we ordered. We ordered the sports/athletic t-shirts for a running event. Shirts were great quality and the printing job was outstanding - we got exactly what we saw on the screen and on our proofs! We can't believe how easy it was to design & order our shirts without having to speak or consult with anyone!! Pricing for the product was great as well and appreciated the instant quote on what we ordered. Our shirts were delivered 5 days ahead of schedule as well! Everyone was pleased and our team looked great in the finish product. You can't go wrong with CustomInk!! Thank you guys!!!"


Rating 10/10
5/5
modified review posted

"Impressive all around. The web site was easy to use, the selection was great, the price was right, quick/proactive communication, fast turnaround, and a great product. No complaints at all. Thank you! You guys were great. Easy web site, great communication, great product.

Thank you from all of us at CustomInk. We come to work each day eager to see our customers' exciting new t-shirt designs and to learn about the great stories behind them. But what gives us our greatest pleasure is reading a review like yours and hearing that everything turned out great!
"


Rating 10/10
5/5
modified review posted

"There is no reason to use any company other than CustomInk. They're that good. Every aspect of the ordering process and product was, as always, above all expectations."


Rating 10/10
5/5
modified review posted

" This was a first for me to order shirts from scratch so to speak. The CustomInk website was easy to navigate and showed the product well. The product came earlier than promised and there were constant emails tracking it every way. I actually, after reading an email that my delivery was made, opened my door and saw the box sitting right there. Amazing! A very pleasant experience indeed. The shirts were spectacular...brilliant color and the printing just stands out...it is so awesome. We just received them but I have heard the Gildan Ultra-Care cotton shirts wear VERY WELL and are pre-shrunk. We are excited to try to wear them out!"


Rating 10/10
5/5
modified review posted

"100% and definitely recommended. I will spread the word. Oh and the customer service and willingness to get it all done is far beyond my expectations. Thank you so much! Loved it all and they even came the day before they were scheduled to arrived...my daughters birthday will be extra special thanks to you all:)"


Rating 10/10
5/5
modified review posted

" I've never experienced such outstanding customer service. From the simple but effective website design to the punctual delivery, CustomInk established and executed a fast, stress-free purchasing process. I appreciate not only their professionalism, but also their careful attention to detail and commitment to customer satisfaction. I will without question use their services in the future."


Rating 10/10
5/5
modified review posted

"The customer service was truly excellent, it was proactive which made my life that much easier. The quality was great-- exactly how I'd envisioned it."


Rating 10/10
5/5
modified review posted

"CustomInk is great. The website is easy to maneuver, and the ordering process is quick and simple. Even the delivery date was great; the shirts came 5 days early! Everything was fabulous! The shirt quality is wonderful, the screen printing is exactly what I expected! I'm very pleased."


Rating 10/10
5/5
modified review posted

"From the first phone call I made to custom ink to ask a question about the process of ordering after using the on-line design tool, I was impressed with the service. The person I spoke with gave great information and followed up promptly with an email summarizing the conversation. Additional emails were sent over the weeks before placing the order to follow up, but not in a harassing manner. When I placed the order, the person on the phone gave great assistance in that part of the process. A draft was sent within a couple of days for approval and we received the order before the promised date. A family member had directed me to custom ink after a positive experience she had and I will definitely pass along the information to others. Thank you! Everything looks great!"


Rating 10/10
5/5
modified review posted

"I have never had a more pleasant experience. I know companies are constantly looking to better themselves but if you didn't change a thing I would still say that CustomInk is the best company I've ever worked with during my time ordering shirts. I can't give you a review that I feel would match the praise you deserve! Bravo! The quality, color and material exceeded expectations. Although the shirts ran big it sort of helped our group so I have no issues there either! Great job!
"


Rating 10/10
5/5
modified review posted

"Best product excellent value high quality which was well worth the price! Greatest customer service and superior merchandise. Exceeded all my expectations and then some! It's a superior company to do business with!!!! Exceptional value. Top notch fabric as the t shirts were very soft and durable. Best of all the design was perfect! Five stars worth the terrific price and best customer service ever!"


Rating 10/10
5/5
modified review posted

"Great! I ordered 22 polo shirts for a group of friends who are going on a wine tasting weekend. The entire process was so smooth and the customer service was spectacular! Everyone I spoke to and emailed with were incredibly friendly and helpful. The web site was great ... I loved being able to create different looks so easily. The sizing diagrams helped our people pick out the correct sizes. And, the shirts turned out great - nice quality shirts, especially for the price, and the printing is perfect. I was afraid that the shirts were going to be flimsy and cheap feeling (since the price was so good!), but I was pleasantly surprised with how nice they are. I can't wait for our event next weekend to see how they all look! What a great experience! "


Rating 10/10
5/5
modified review posted

"The overall experience from our team was nothing short of Wow! From the little things like touching base while the order was being prepared to the kind words of encouragement for our team's future success, I am completely satisfied with CusomInk, will share that with anyone who asks, and will look forward to the next time we do business."


Rating 10/10
5/5
modified review posted

"Great site to order from. They're very helpful making sure you're order is correct and exactly the way you want it prior to purchase. Great job!"