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Full Rating Profile
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    • Address: 7902 Westpark Dr McLean, VA 22102
    • Contact: service@customink.com
    • Phone: 800-293-4232
    • Customer Support: 866-485-8160
    • Business Hours: 10am to 9:30pm M-F 10am to 6pm S&S (eastern)
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.07/10 8.07/10
    Chance of future purchase: Rating 9.78/10 9.78/10
    Shipping & packaging: Rating 9.74/10 9.74/10
    Customer service: Rating 9.78/10 9.78/10
    Return/Replacement policy: Rating 9.00/10 9.00/10

3,280 Customer Reviews

Rating 10/10
5/5
modified review posted

"Excellent experience! I forgot that one of the colors in my design was the same as the t-shirt color. I received an email from customer service the next day saying they refunded my money for the unnecessary color. Very professional, constant communication from purchase to delivery. I will definitely do business in the future. Thanks Custom Ink!"


Rating 10/10
5/5
modified review posted

"I've used CustomInk for many years for custom shirts and bags for my soccer team, running club, and family events. I have found overall experience to be wonderful. The products are top notch. Creating your own design is easy. And, ordering is a snap. I often mix products and have to chat with someone online to order. Even this is quite simple. As always, the shirts came out great. "


Rating 10/10
5/5
modified review posted

"When I went on the website I liked how user friendly it was, and that everything was explained and calculated as you went. Once I picked out the design (which was very normal in its two color tone), I received an e-mail letting me know my project was ready for final approval. I was SHOCKED to see that they fixed up my design and actually moved the colors around making it a completely better version of what I had picked out. They also text messaged me, to help keep in contact, which was GREAT for my busy schedule. After I approved the design, I asked if I could get one of the items size changed, and to my surprise, they did it, and their was NO ISSUES. It was a great big company feel, while still being treated as a top client. HIGHLY RECOMMEND for price and customer service*******"


Rating 10/10
5/5
modified review posted

"This is my first order with CustomInk and I can't wait to order again! The availability of different shirts, sizes and colors was amazing! The design stage was easy, the customer service was great and the shipping was so fast! The quality of the product and experience was well worth the $16 for each shirt compared to the $10 we paid at a different website that was not as easy to use, did not have the choices in product, helpful customer service, or the fast shipping. I will not be using any other website for my shirt orders again!"


Rating 10/10
5/5
modified review posted

"My experience with Customink could not have been better. The symbol we use did not quite look right, but with the help of the staff at their lab, it turned out great. They were very prompt with our order which was received well before the quoted date. Everyone at All Saints Episcopal in Fallsington are very pleased with the T's. Thanks Customink. "


Rating 10/10
5/5
modified review posted

"Everything was top notch. The ease of creating the design was so welcomed as I didn't have to go through my own software and convert to an acceptable format which saved time.

But the bottom line is that the quality of the end product did not disappoint. I am sure that I will be reordering for the class every year from now on as well as considering CustomInk for other areas.

The support after sending in my design was fantastic. Turn around time was excellent and the quality of both of the printing and shirt was very well received by my group that the shirts were designed for. "
"


Rating 10/10
5/5
modified review posted

"Hello all my name is milton and i'm living with ALS also known as Lou Gehrig,s disease there no cure for this horrible disease. So i started a walk team that's went customink came into play i needed to design a t-shirt and they were very helpful , TEAM Milt was born back than i order 60 shirt , Than a week latter order another 60, Than one of my supporters order 100 shirts now the best part my dear friend Troy Singleton assemblymen had me order another 60 for my walk on November 15/2014 together team milt has raise lots funds for research of ALS thanking customink for marking it happen TEAM Milt walk the miles with a smile together we can defeat this horrible disease . PLEASE join me ,to donated sent check to Delanco federal saying bank @615 Burlington ave. Burlington nj 08075 Thank you customink for your donations blessing to all team milt
"


Rating 10/10
5/5
modified review posted

"I can't be more happy with this service. The cost, quality and craftsmanship is top notch. They simply will not let you have a bad experience."


Rating 10/10
5/5
modified review posted

"I did a lot of research before choosing CustomInk and I'm not disappointed. Your customer service was prompt and friendly. Great job. Your website was the easiest to use and I love that it gave me a preview on the actual product. The jackets look great - I will definitely use your company in the future."


Rating 10/10
5/5
modified review posted

"The experience was great!! We are so happy with our shirts. They are just like we ordered. Quality of screen printing was excellent. Would definitely refer this company to others and would use again.
Thank you, everyone

"


Rating 10/10
5/5
modified review posted

"CustomInc is AWSOME! Even through a few issues, CustomInk's customer service was AMAZING. They give you one representative that leads you through the whole process, and I was extremely impressed by the quick responses and super fast shipping. I will definitely be coming back!"


Rating 10/10
5/5
modified review posted

"Perfection- every email, live chat, ect. was some of the best customer service I've ever received. Personalized communication goes a LONG way with customer satisfaction, and they certainly made every transaction feel much more like a human interaction."


Rating 10/10
5/5
modified review posted

"Terrific experience start to finish with CustomInk! Nice, heavy t-shirts, and high-quality printing that held up well after washing. Kudos to the staff for speedy quick and super friendly service on the phone and online!"


Rating 10/10
5/5
modified review posted

"This is my fourth or fifth time ordering t-shirts from CustomInk. There is no other company I'd rather work with on anything. They set the standard for customer service, communication, and quality. CustomInk is truly the BEST company to work with!"


Rating 10/10
5/5
modified review posted

"CustomInk is a great company that is very organized and on top of things. The people who helped me with my order on the phone and online chat were very friendly and extremely accomodating and helpful. They have great products and even better service which sets the company over the top."


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CustomInk is a merchant member
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