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Stores > CustomInk
  • CustomInk CustomInk Elite Status
    • ADDRESS
      22031
    •  
    • BUSINESS HOURS
      8am-Midnight ET Mon-Fri, 10am-6pm ET Saturday and 10am-9pm ET Sunday
      GENERAL PHONE
      800-293-4232
      FAX
      n/a
    • SUPPORT EMAIL
      service@customink.com
      SUPPORT PHONE
      866-485-8160

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.13/10 8.13/10
    Chance of future purchase: Rating 8.79/10 8.79/10
    Shipping & packaging: Rating 9.09/10 9.09/10
    Customer service: Rating 8.83/10 8.83/10
    Return/Replacement policy: Rating 8.42/10 8.42/10
Voice your opinion! Review CustomInk by clicking a star below.
Rating 10/10
5/5
2017-04-06

Easiest way to order custom t-shirts!

"Custom Ink is the easiest way to order T-Shirts!! The website is so simple to use, the customer service is exceptional, the delivery is on time, and the products are of superior quality. Don't look anywhere else! Use Custom Ink! You will be so happy!
The product quality is amazing. Just the right color, size and print. Just loved our t-shirts!
"


Rating 10/10
5/5
2017-04-03

Fantastic Service!

"Fantastic service. Was dealing with Vista Promotions at the same time (for a hat order) and I can say that the service I received from CustomInk was by far a better experience from start to finish.
suggestions: Great overall service, quality as expected.
"


Rating 10/10
5/5
2017-04-01

duplicate shirts

"I accidentally ordered two shirts of the same design. Since they are custom shirts I fully expected Customink to say no adjustment can be made on a custom shirt. But to my very pleasant surprise they refunded the the amount for the second shirt. Best company I have ever dealt with and other companies could sure learn about customer service from Customink !! "


No Avatar

Verified Customer
Rating 8/10
4/5
2017-03-27

Θχ

"Everything went smoothly, quality shirts"


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Verified Customer
Rating 2/10
1/5
2017-03-26

Outline mark on shirt

"I did not like the print because there is an outline on the shirt which is visible to everyone."


Rating 10/10
5/5
2017-03-24

The best!

"
"My expectations went above and beyond! I'm a very satisfied customer and will always use their site for my shirts. Delivery was fantastic! Received order sooner then expected. Very impressed! Also customer service was excellent, she called me because they had to change the size of the logo and was just so sweet and willing to help. Love!
"


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Verified Customer
Rating 10/10
5/5
2017-03-23

Will be a repeat customer

"We are very happy with the quality of the shirts received and the timeframe to get them printed and delivered. We will definitely be a repeat customer. "


Rating 10/10
5/5
2017-03-23

Best Customer Service Ever!

"Wonderful experience. We had started our t-shirt design online, but needed to do a split payment at checkout, so I called customer service to see if it was possible. Rachel Butler was a great help! She went over our design & found that we were using several colors of ink instead of just black. She was able to change everything to black ink saving us quite a bit of money. She was the best, very friendly & helpful.
"


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Verified Customer
Rating 10/10
5/5
2017-03-22

"The Pit is Lit" tee shirts

"Very friendly, accommodating staff members. PERFECT adjustments were made for my daughter's artwork. The tee shirts looked great!
Thank you!
"


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Verified Customer
Rating 10/10
5/5
2017-03-22

Great, Fast Service

"My representative was awesome and very helpful. I purchased this shirt as a gift for my husband, he absolutely loves the shirt and wears it all the time."


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Verified Customer
Rating 2/10
1/5
2017-03-22

I Haven't Received My Item Yet

"I Have Not Received It yet"


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Verified Customer
Rating 4/10
2/5
2017-03-21

Not Happy

"I paid a little over $50 for two shirt with my business logo on them, which that was not the bad part. One of the shirts I received look liked it was either bleached or the iron was left on for too long. Needless to say I was a very unhappy customer and for that simple fact I will never order anything else from this site."

Rep reply posted Mar-22-2017

A rep from CustomInk, customink1, has responded

“Hi there- I’m so sorry that you weren’t satisfied with the shirts that you received! I’ve passed your comment along to my service team and we’re looking into this for you right now. Thanks for reaching out!”


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Verified Customer
Rating 4/10
2/5
2017-03-20

Did not come the way I ordered them

"The sweatshirts were very good quality, I was happy with that. However, I ordered a designs for each arm. One arm was to say ESSO the other arm was to say MOBILE. The design that was sent for approval show it this way. However, when I received the sweatshirts both arms said ESSO. Not what I ordered. This was disappointing. "

Rep reply posted Mar-22-2017

A rep from CustomInk, customink1, has responded

“Hi there- I’m so sorry that you weren’t satisfied with the shirts that you received! I’ve passed your comment along to my service team and we’re looking into this for you right now. Thanks for reaching out!”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-03-20

Perfect job

"Every part of the experience was top notch. Customer care while I made my order was outstanding. The t-shirts looked exactly as I designed them, and came right on time. The price was great too. Would definitely recommend to anyone looking to make custom shirts."


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Verified Customer
Rating 10/10
5/5
2017-03-20

Came out perfect

"Order two different shirts for me and my SO. I was worried about the sizing but both came on time and fit like a charm. They do tend to shrink if you throw them in the dryer, so use that to your advantage if they are a bit loose at first."


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