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  • CustomInk CustomInk Elite Status
    • Address: 2910 District Avenue
    • Contact: service@customink.com
    • Phone: 800-293-4232
    • Customer Support: 866-485-8160
    • Business Hours: 8am-Midnight ET Mon-Fri, 10am-6pm ET Saturday and 10am-9pm ET Sunday
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security


    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.98/10 7.98/10
    Chance of future purchase: Rating 9.84/10 9.84/10
    Shipping & packaging: Rating 9.84/10 9.84/10
    Customer service: Rating 9.83/10 9.83/10
    Return/Replacement policy: Rating 10.00/10 10.00/10
Rating 10/10

Great Experience

"I appreciate the person to person exchanges that led to the item and necessary research to produce a satisfactory product. We think the shirts look excellent! Thank you for using human-beings to provide customer service!

Thanks again from all of us at CustomInk. We come to work each day eager to see our customers' exciting new t-shirt designs and to learn about the great stories behind them. But what gives us our greatest pleasure is reading a review like yours and hearing that everything turned out great!

This review was modified by OnlyMakeBelieve on August 30 2016 12:34:41 PM

Rating 10/10

CustomInk - Absolutely Fabulous!

"From start to finish, CustomInk has been amazing to deal with. The website is incredibly easy to use. The staff, when I had to call with questions and needed assistance, were top-notch. The Tshirts are awesome. Love them...thank you CustomInk!"

Rating 10/10

Love my custom ink bags!

"Great experience...usually end up cursing online design tools on other websites...not here! Love the final proof approval and the fact someone is checking/editing my design before printing. Shipping was fast & my custom bags look perfect."

This review was modified by Pottomus on August 11 2016 05:36:33 AM

Rating 10/10

Just in the nick of time!

"We needed to order over 200 t-shirts in a very short amount of time. Our Custom Ink rep helped make that happen!! By checking for delivery times, staying on the phone with me while I finalized sizes and numbers, and by even making sure the appropriate departments were open.

We got the order in just under the wire and the T-shirts were delivered ontime!!!!!

Custom Ink is amazing!! We love using them, and highly recommend their services. Even if you're not in a rush!

Thank you!

Rating 10/10

Great Experience

"The business I work for need t-shirt, gym bags, and sweatshirts for our interns. CustomInk gave us exactly what we needed for a great price! I would highly recommend this company and greatly appreciated their frequent email and text updates that allowed me to completely track the order from creation to delivery. "

This review was modified by GMascari on August 03 2016 12:55:00 PM

Rating 10/10

Custom Ink Saves the Day

"I was very happy to find CustomInk because I had a last minute order for Raglan Baseball shirts that I needed ASAP for a company event. They were fantastic to work with. The design it yourself interface on the web is very user friendly. I also was able to get in touch with them via phone easily and speak with a professional voice on the other end. I had a specific person assigned to my order and she helped me with everything in getting it expedited quickly. The shirts themselves are also super soft and with a quality design on them. Overall success!!!"

Rating 4/10


"I have received my order today, for several shirt categories with my name/logo printed on them. However, I am dissatisfied with the way the product turned out.

The positive:

Customer service was phenomenal. The turn around time was quick, and yes they live by the word when it comes delivery of merchandise based on my first experience.

The negative:

The issues with my product.

1. My Logo was altered.
2. The font was changed.
3. The color of 50% of the logo was incorrect.
4. The shirts seemed a little bigger than normal.

Not to say that I will never do business with CustomInk ever again, the experience so far has it's positive and negatives, but I will venture and see what other vendors are available to assist me in achieving my goal(s).

Rep reply posted Jul-13-2016

A rep from CustomInk, customink1, has responded

“Hi there! I'm so sorry to hear that you're not satisfied with your order, and I completely understand your frustration! I've passed your order number and feedback along to my service team and someone will be reaching out soon to see what we can do for you. Thanks!”

Rating 10/10

Very Happy Customer for Years!

"Received the best customer service and the best product! The staff is always willing to go above and beyond to meet my needs without me even asking! Right off the bat, James noticed that three colors were selected in the design lab, when only two colors were necessary, so he made the change, savings me a lot of money. Next, I had to call in because I had made a mistake and ordered the wrong sizes for several people. Wes was absolutely wonderful! Even though my shirts had already gone to production, he miraculously caught them in time to make all the size changes and still get my shirts to me by my original deadline. Excellent effort, they strive to please their customers!"

This review was modified by Lorimu on July 12 2016 12:04:55 AM

Rating 10/10

Custom is what it's all about !!!

"I have always had a great experience with CustomInk. You have the ability to design anything you can think up. There is a large variety of shirts to choose from and the quality is amazing from the material to the artwork. Customer service gets right on your order and they are more than happy to change the design for you as needed. Very helpful people. And the shirts come neatly folded and packaged. It's a really great experience from start to finish."

This review was modified by Luger85- on July 03 2016 11:22:39 PM

Rating 10/10


"I spoke personally with Kristin about my order. She actually called me minutes after I placed my ordee. She made suggestions and was very courteous and knowledgeable about the business. I have placed an additional order and spoke with Ryan who was equally fantastic. I am amazed at the level of personal attention that I receive with each order and will continue to use Custom InkĀ  as a result."

Rating 10/10

Exceeded expectations...every time!

"For the past seven years, I have used Customink to design T-shirts for an annual family event. The on-line design process is incredibly easy and the customer service, start to finish, is exceptional. My order has been completed and received before the promise-by date every time. There's no way I will ever seek another option for this type of product/service...Customink has to be the best with it's legendary customer service! "

This review was modified by morganra307 on June 22 2016 11:44:47 AM

Rating 10/10

CustomInk ROCKS!

"CustomInk is consistently great in every detail. I know I can always rely on the quality of their product and customer service.
I have created and purchased many shirts from CustomInk and they have always been exactly how I pictured they should be!
I wouldn't order from anywhere else!

This review was modified by debbimac1234 on June 21 2016 11:50:22 AM

Rating 10/10

Best customer service ever!

"Can't express how pleased I am with CustomInk! Needed 49 shirts in 9 different sizes (from a onesie to a 3XL) and the final product looks amazing!

Before I started inputting my order online, I called CustomInk with a question. Emma took my call and 45 minutes later, not only had they answered at least 10 questions I ended up having, Emma had taken my entire order over the phone and emailed me proofs for approval! My order was input and confirmed before I even got off the phone. AMAZING! And what I loved most about the whole thing is that Emma is such an expert, the total cost of my order was $85 LESS than I thought it was going to be! (Happy dance!)

I received the shirts within 10 days and I cannot WAIT to pass them out at the family reunion. I will definitely suggest CustomInk to family and friends. :)

This review was modified by JamiM on June 20 2016 02:43:22 PM

Rating 10/10

Great when u r short on time

"Thank you for your quick order. The team looked great. Most def gave a professional experience. U r now the go-to for short order, quick-turn around."

Rating 10/10

makes the novice look like a pro

"CustomInk is a fantastic company to work with from the ease of using their website to design a shirt to the excellent customer service that they give. Even a novice with no background in design can create a t-shirt that people will be excited to wear!
As always we love our shirts that come in from CustomInk

This review was modified by Marythechildrensmin on May 26 2016 06:28:13 AM

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