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Store InformationStore Info
Full Rating Profile
  • CustomInk CustomInk Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 7902 Westpark Dr McLean, VA 22102
    • Contact: service@customink.com
    • Phone: 800-293-4232
    • Customer Support: 866-485-8160
    • Business Hours: 10am to 9:30pm M-F 10am to 6pm S&S (eastern)
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security


    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.19/10 8.19/10
    Chance of future purchase: Rating 9.66/10 9.66/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 9.82/10 9.82/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

3,334 Customer Reviews

Rating 10/10

"Custom Ink was great. I have used them for several years and have always found them to have outstanding customer service and quality. The process is easy to create a shirt and their team supports you throughout the ordering process to ensure that the shirts will meet your satisfaction. I have NO negative remarks. They are outstanding!"

Rating 10/10

"My experience with CustomInk was perfect. I had quite a few adjustments to make during the design process and every person that assisted me with the changes and adjustments was impeccably knowledgeable, friendly and extremely helpful. The whole process was seamless and I am very satisfied with the products and the service that I received. I will absolutely order from CustomInk again and will not give a single thought to any other company.

Rating 10/10

"After seeing commercials for CustomInk, I ordered 2 T-shirts with our new logo and tagline. They came in, but the "TM" symbol was in the wrong place. I emailed them and by the next day, they had already shipped my replacement shirts. They look fantastic. We will definitely use them again. Very, very happy with them."

Rating 10/10

"It was my first time doing the ordering for my group, I was worried that it would be very difficult. It was so easy. I had so much help along the way, the customer service is really amazing! I will always suggest Custom Ink for all of our future orders, and to anyone who asks about shirts."

Rating 10/10

"I am amazed at the great service from the moment I clicked on your website to holding the finished product in my hand. I was skeptical when my son (living in OK & I'm in GA) asked me to create the order (i.e. pay for it!) for his cousins and himself. I really appreciated the ability to do a final preview before submitting, combined with the live chat and finally receiving an automatic tracking number and all in a very timely manner. I even smiled at the packaging, "Be picky because we are too!" I will purchase again and will highly recommend CustomInk to friends and co-workers. Also, we both yelled, "There they are!" as we were watching football on TV last weekend. I asked him how he found the company and he thought it was a commercial. As stated, we are very satisfied with the entire experience."

Rating 10/10

"I have to say how impressed I was with your sales person Kacey. I am not very good on the computer. I just told Kacey what I was looking for and she designed something and sent it to me. I asked her to add something and she made the adjustments. She was great! She emailed me back very quickly and was very nice. Awesome job Kacey! She even asked me to take a pic when we wear the shirts and send it in to you. Very Pleased w how I was treated and I will use you again in the future!

We wore the shirts on New Years Eve and everyone loved them! Thanks again You guys are the best!

Rating 10/10

"We loved working with CustomInk to get our bowling league shirts printed. We gave them as surprise gifts last night to the team and everyone loved them. The website was easy to use, the customer service level was superior in quality, and I absolutely recommend them for all of your custom printing needs. A+++"

Rating 10/10

"I ordered a large batch of t-shirts for my band through CustomInk. They came really fast and looked fantastic. I found that one of the t-shirts had a very small tear in the logo. When I brought it to their attention, they immediately shipped me a new one for free, and were incredibly kind and easy to work with. This is a great company - they will take good care of you!"

Rating 10/10

"I love that suggestions were made to improve our design. The shirts look awesome and the students love them! Thank you, CustomInk! "

Rating 10/10

"You all did great! I had some small words that printed even better than I expected! Also, received my shirts within thee days of placing order! Art turned out awesome. As always, you all rocked it! Thank you so much! I brag about you and recommend you to everybody!!!"

Rating 10/10

"This company is superb beyond measure. The customer service is OUTSTANDING!.... so professional as well as very personable. Enjoyed every minute of our communication with everyone. All deadlines were fulfilled to the "tee." (no pun intended). My entire family is more than pleased with our experience with CustomInk.com. Fortunately, our 15 year old granddaughter sought out this company because the personnel at her dance studio orders all of its T-shirts from CustomInk. The design, the color, the printing were all outstanding and went beyond our expectation. "

Rating 10/10

"Everything was great. DEsign team was very helpful and design looks better than when i submitted."

Rating 10/10

"CustomInk always delivers the items on time and better than expected in terms of quality and design. We are so happy we found a shirt company that is so easy to deal with. The customer service is also very helpful and is always very very positive."

Rating 10/10

"There is no greater review than saying: I wouldn't dream of going anywhere else. Everything was quick, exceptional, easy, friendly.. just best all around! This was my second large purchase from CustomInk and certainly not my last. "

Rating 10/10

"I cannot say enough about CustomInk and how wonderful my experience was working with them. I ordered 16 tote bags and after talking to a customer service rep on the phone, they were able to help me customize them to be exactly what I really wanted and even offered me an additional discount after hearing my story for what the bags were for (a workshop to help improve young girls body image). The bags arrived quickly and exceeded my expectations in quality. The girls that received them loved them.

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CustomInk is a merchant member
CustomInk participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,833 merchant members.