“UPDATE 7/3/12

Shezada, we have absolutely no reason to fabricate lies, as you point out this is a public forum, and doing so would be to our detriment not our advantage. We have provided ResellerRatings.com with requested documentation regarding your claims and accusations.

Monster3502, we are somewhat confused with your comments on this post. We received a positive review from you on June 23rd: 5 Stars: "Grate prices. Grate silection, it shipped fast. Grate coustimers service I had a question and it was ansured within an hour. I will definitely buy again." If something has happened please let our customer service staff know. You acknowledged that the order was shipped fast, and our response was prompt. Please contact us at orders@cupidsbedroom.com if you are having any issues with your order. Our last communication from you was the glowing review mentioned above.

Kind Regards,

Cupid's Bedroom

*******

Dear User "shezada",

Quick preface: You posted this review originally within 4 days of your order on a Sunday, only 2 business days after placing your order. It seems as if this was a planned outcome from the beginning. I can't help but feel that perhaps we are being attacked by a competitor in this particular instance.

As you already know, this review was flagged (aka: it WAS responded to) on 6/25/2012, Monday (the first business day after you posted it on 6/24), as it is completely false and an inaccurate account of the truth. For the record, the exact text included in the flag submitted was:

"We are requesting the review and ultimately the removal of the review posted by username "Shezada" on Jun-24-12 for inv # XXXX for the following reason(s): This order was cancelled due to fraud suspicions. Cancellation email was sent to the customer's email address provided on the order. The credit card *authorization* (not charge) was voided immediately, our processor never captured funds on this customer's credit card. Replies were sent to customer email inquiries, but they were evidently unhappy with our reasoning for cancelling their order. I am sorry that this customer feels that we are being unfair or unruley, but as these are not face to face transactions and due to the nature of the items we sell, we are very strict on fraud prevention. When someone order 3 of something that they couldn't possibly use, need, or plan to gift to someone else, it's a red flag for us. RE: the authorization to his credit card, as with any hold (just like a hold on a card at a gas station, or restaurant, it is simply an authorization request sent to the bank at the time the transaction is attempted. If the bank authorizes the information is correct, it holds that purchase amount until it is captured or voided. Upon void, the bank/financial institution can take up to 3-5 business days to remove the hold from the card. This is nothing we can control. Please let us know if there is any questions or any additional information we can provide to substantiate this bogus claim."

You were notified immediately (within 24 hours of your order), that it was being cancelled due to fraud suspicions, and that all of your emails were responded to in a timely manner, AND that your credit card was never charged, only authorized (authorization is the process of the bank essentially telling our system that "this is a true card, the expiration matches, and there are enough funds in the account), it does not charge the card, it places a hold. The hold was voided at the time we canceled your email (within 24 hours as previously mentioned). So your statement that we "overcharged" you, let alone charged you at all, is a flat-out blatant lie. We have our own fraud measures, and your order through up red flags everywhere. We have the right to void an order if we feel it is possibly fraudulent, and that is what we chose to do in this case. We notified you, and you quite vocally disagreed with our opinion.

I think the reasons outlined above, are a perfect example proof that Cupid's Bedroom is NOT a scam, and that we are a responsible company looking out for consumer safety. Sometimes we may get it wrong, and to those customers we apologize, but we'd rather have to turn down an order, than allow identity theft and credit card fraud. We take fraud seriously, and based on your reactions, I think we made a very accurate assessment in this case.

I think that our past reviews, and the way in which we have handled mistakes we truly *did* make, speak for themselves and for the reputation and legitimacy of Cupid's Bedroom.”

“--Update 12/29/2011--

Dear David,

Thank you for letting us know that your package arrived. I am very sorry to hear that it wasn't delivered on the 27th as it was expected to (both by us as well as the indication on the tracking information).

Timely delivery, especially this time of year, is very important to us and we apologize for the inconvenience this may have caused you. We have emailed you a $10.00 gift certificate as a token of our apology, and hope that you will give us another opportunity to prove to you that we are dedicated to providing unparalleled customer service, without sacrificing outstanding prices or the quality of our products.

If you do not think you will use the gift certificate, please let us know. We would be happy to apply a $10 refund to your order instead.

Best Wishes for 2012,

James Lee
Cupid's Bedroom
jlee@cupidsbedroom.com


--12/27/2011--
Dear David,

I apologize you are currently dissatisfied with your order's status. Your order was received late afternoon on 12/19, and shipped 12/20, with am estimated arrival date of 12/27 (today). As your order was placed going into a holiday weekend, standard delivery time from CA to NJ may seem longer than you had anticipated, but we did get you order out right away - less than 18 hours of order time. The length of time for delivery is simply longer due to holiday weekend. In total, this order is arriving 5 business days from date of order.

Again, we are very sorry for any confusion regarding the estimated arrival time of your order. We are confident however your order will arrive today by USPS at the address you provided, as scheduled. We are emailing separately another copy of the tracking number email originally sent to you on 12/20. We hope this helps clear things up a little bit and that your we can turn this into a positive experience for you.

Please let us know if there is anything else we can assist you with.
Warm Regards,

James Lee
Cupid's Bedroom
jlee@cupidsbedroom.com”

“Stun638:

We are very sorry for the inconvenience you are experiencing. Upon receiving your order, we did notice the question in the notes asking if we could ship via USPS and we responded indicating that since this is an international order, we would be unable to accommodate your request. As there was no explicit instructions requiring USPS (only a request) and we had not received a reply to our email advising you that couldn't be done, we saw no reason to place the order on hold (causing delay) and proceeded with the order and shipped per our standard shipping policy.

If there is anything we can do to assist you in retrieving your order, please let us know.

Kind Regards,

Victoria Lee
Cupid's Bedroom
vlee@cupidsbedroom.com”

“yantto_10:

Thank you very much for taking the time to tell us how we did and suggesting an area where we could improve. We are committed to providing the most up to date and accurate tracking information on orders. If we fell short, please tell us how/where :) - we won't bite, we promise.”

“Follow up 9/17/2011:

Dear Mr. Morton,

Our tracking information shows that your order was delivered yesterday (9/16). Please let us know if this is not the case or if there is something else we can do for you.

Kind Regards,

James Lee

Senior Support Specialist
Lite Pockets LLC | Cupid's Bedroom
jlee@litepockets.com | jlee@cupidsbedrom.com
800.947.9045 x100

----------------------------
9/14/2011
Dear Mr. Morton,

I see that your email came in just around an hour ago, just after 6:30 PM. After office hours (8AM-5PM Weekdays), we monitor email only every 2-3 hours as we don't have dedicated support staff in office 24 hours a day. I am very sorry that you have not received your order and assure you we will make every effort possible to make this situation right. I called you just a few moments ago to try and reach you via telephone to personally apologize; unfortunately I reached your voicemail left you a brief message with my personal information, so you can reach someone at anytime, outside of office hours or during. As our fulfillment department is closed for the evening, I will unfortunately not be able to look further into the status and tracking of your order until tomorrow morning. At that time I will get back to you with the latest tracking update.

I thank you for your feedback and patience. This order is certainly an exception to the "norm", and we hope you give us the opportunity to make it right. We are fortunate to have the best customers on the net (of course I may be a bit bias), and it's their feedback (negative or positive) that helps us continue to grow.

If you have any questions between now and tomorrow morning, please don't hesitate to use my personal contact number I provided in the voicemail I left you. Otherwise, I will speak to you around 9AM Pacific time tomorrow morning.

Kind Regards,

James Lee

Senior Support Specialist
Lite Pockets LLC | Cupid's Bedroom
jlee@litepockets.com | jlee@cupidsbedrom.com
800.947.9045 x100”