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"I ordered a wiring harness to hook my aftermarket stereo head unit up. When I received it, it was obviously the wrong one. I contacted customer service and the support tech agreed that it had been mispackaged. He offered to send me another one (i had to pay for half of shipping). When I received it, it was the same story as before:mispackaged. Now a third one is being sent out. I have also ordered one from a different company. How hard is it to look at the product the first time you find out its mispackaged to make sure it doesnt happen twice?"
" Ordered a pair of Definitive Technology Tower speakers advertised as 'new stock' - received them within two days. The PROBLEM: one box was obviously opened and resealed. I noted the tape on the resealing appeared to be 'old' (the adhesive properties of the tape nearly nonexistent) meaning it was resealed more than two days ago - a deliberate reference to [my] declaring it could NOT have been resealed by the carrier. I felt it may not be 'NEW STOCK'. Additionally the other end of the box hardly had any tape securing it at all. NOTE: these speakers each weigh app. 50 pounds. The SECOND speaker box had 'three' two inch punctures. I did not bother to open the boxes to see the condition of the speakers as both boxes told enough of a story. Note2: both boxes were marked 'FRAGILE' - not sure if this word means anything anymore! Spoke to a supervisor/manager who spent too much time attempting to blame this problem on the delivery carrier. And She also seemed to believe it is OK to have expensive merchandise 'RETURNED' and OK for ME to wait for the arrival of a replacement set of speakers!? I chose a FULL REFUND - deciding to NOT conduct business with this company."
"I ordered an antenna that according to Crutchfield's web site was suppose to "fit." It did and it didn't. In order to make it work, I had to spend another $9.99 + CA sales tax to connect it to my radio, as the cable that came with the antenna was not long enough. Furthermore, the instructions that Crutchfield sent were not accurate. The installation took some 2.5 hours. But the most annoying thing about Crutchfield is that they DID NOT post my review on their web site in relation to this particular product. I gave the antenna a "5" rating. So, in essence, Crutchfield selects which reviews they choose to post. So what the reader's get are only the reviews that Crtuchfield decides to post. Not a very objective system! Because of this, I will never recommend or buy anything from this firm again! Buyers beware! Don't rely on their posted reviews, as they probably post only good ones, leaving the bad ones off their site. My intention was to be objective and warn others of the problems in installing the antenna..."
"So far, I've only made one order from Crutchfield, but they had the best price that I could find anywhere for the item purchased. The shipping was very quick and my purchase was packaged well. I will certainly order from them again in the future, and recommend them to others.
" I just received my new camera from Crutchfield. It was ordered at 9 a.m. yesterday and was here by noon today exactly as promised. The man I spoke to was very gracious, and was happy to answer all my questions, patiently and in a far more detailed manner than I have encountered before. No attempt to sell me anything more than I wanted.An excellent experience. I look forward to dealing with them in the future."
"The receiver I ordered did not function as expected. Crutchfield's customer rep Randy was helpful. He assured me that the incoming RMA would be posted back to my credit card (part of the original purchase was via credit card and part via gift card) and that the replacement would be charged to that same card. I was told that this would result in a small remaining refund balance on my card. After 15+ emails and phone calls back and forth with Crutchfield they have told me that they "cannot" proceed with the refund as I was promised. It is apparent that the sales person made a mistake and they are making me deal with the consequences instead of owning up to a relatively minor (>$40) mistake. I have filed a complaint with the Better Business Beauro for breach of contract. I will write a letter to the president of the company to follow up.
I'm disappointed that such a respected retailer has comitted such obvious fraud. The gift card is of no use to me because I will never do business with such a dishonest company again.
**Update 4/15/10** After working with the BBB, Crutchfield has refunded the balance to my credit card."
This review was modified by PhunkyDork on April 15 2010 06:21:24 AM
"Ordered a new head unit for my truck. They sold it for the same price as Best Buy and Fry's, but they included great instructions with pictures, shipping, and a wiring harness at no additional cost."
"Ordered an HD Flat Screen TV. The experience from the web site to speaking to Crutchfield, to emails was outstanding. You pay a bit more with Crutchfield but if Customer Service is important to you (it is for me) than you must go with Crutchfield!"
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posted Jun-22-2010 
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![Share](javascript:share_rating({"review_body":" Ordered a pair of Definitive Technology Tower speakers advertised as \u0027new stock\u0027 - received them within two days.<br> The PROBLEM: one box was obviously opened and resealed. I noted the tape on the resealing appeared to be \u0027old\u0027 (the adhesive properties of the tape nearly nonexistent) meaning it was resealed more than two days ago - a deliberate reference to [my] declaring it could NOT have been resealed by the carrier. I felt it may not be \u0027NEW STOCK\u0027. Additionally the other end of the box hardly had any tape securing it at all.<br> NOTE: these speakers each weigh app. 50 pounds. <br>The SECOND speaker box had \u0027three\u0027 two inch punctures.<br> I did not bother to open the boxes to see the condition of the speakers as both boxes told enough of a story.<br> Note2: both boxes were marked \u0027FRAGILE\u0027 - not sure if this word means anything anymore!<br> Spoke to a supervisor\/manager who spent too much time attempting to blame this problem on the delivery carrier. And She also seemed to believe it is OK to have expensive merchandise \u0027RETURNED\u0027 and OK for ME to wait for the arrival of a replacement set of speakers!?<br> I chose a FULL REFUND - deciding to NOT conduct business with this company.","link":"http:\/\/www.resellerratings.com\/store\/Crutchfield\/comment\/578408#comment578408","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Crutchfield.jpg","store_name":"Crutchfield","username":"joseph2010","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered an antenna that according to Crutchfield\u0027s web site was suppose to \u0022fit.\u0022 It did and it didn\u0027t. In order to make it work, I had to spend another $9.99 + CA sales tax to connect it to my radio, as the cable that came with the antenna was not long enough. Furthermore, the instructions that Crutchfield sent were not accurate. The installation took some 2.5 hours. But the most annoying thing about Crutchfield is that they DID NOT post my review on their web site in relation to this particular product. I gave the antenna a \u00225\u0022 rating. So, in essence, Crutchfield selects which reviews they choose to post. So what the reader\u0027s get are only the reviews that Crtuchfield decides to post. Not a very objective system! Because of this, I will never recommend or buy anything from this firm again! Buyers beware! Don\u0027t rely on their posted reviews, as they probably post only good ones, leaving the bad ones off their site. My intention was to be objective and warn others of the problems in installing the antenna...","link":"http:\/\/www.resellerratings.com\/store\/Crutchfield\/comment\/576086#comment576086","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Crutchfield.jpg","store_name":"Crutchfield","username":"RalSoCal","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"So far, I\u0027ve only made one order from Crutchfield, but they had the best price that I could find anywhere for the item purchased. The shipping was very quick and my purchase was packaged well. I will certainly order from them again in the future, and recommend them to others.<br><br>Thank you Crutchfield!","link":"http:\/\/www.resellerratings.com\/store\/Crutchfield\/comment\/574105#comment574105","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Crutchfield.jpg","store_name":"Crutchfield","username":"ozar","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Bought a stereo for a muscle car that i was building.. <br><br>Pricing was 40% less than everywhere else. <br><br>Shipping was easy and only $7.. <br><br>The Spam \/marketing emails get a little much however pricing is good service is great.. ","link":"http:\/\/www.resellerratings.com\/store\/Crutchfield\/comment\/572598#comment572598","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Crutchfield.jpg","store_name":"Crutchfield","username":"oztambo","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"GREAT WEBSITE TO ORDER FROM. I JUST RECEIVED MY ORDER WITHOUT ANY PROBLEMS. THANK YOU CRUTCHFIELD! I WILL ORDER FROM THEM AGAIN FOR SUUUUURE!!!","link":"http:\/\/www.resellerratings.com\/store\/Crutchfield\/comment\/568965#comment568965","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Crutchfield.jpg","store_name":"Crutchfield","username":"KRAZYPORT415","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":" I just received my new camera from Crutchfield. It was ordered at 9 a.m. yesterday and was here by noon today exactly as promised. The man I spoke to was very gracious, and was happy to answer all my questions, patiently and in a far more detailed manner than I have encountered before. No attempt to sell me anything more than I wanted.An excellent experience. I look forward to dealing with them in the future.","link":"http:\/\/www.resellerratings.com\/store\/Crutchfield\/comment\/561863#comment561863","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Crutchfield.jpg","store_name":"Crutchfield","username":"suziek","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The receiver I ordered did not function as expected. Crutchfield\u0027s customer rep Randy was helpful. He assured me that the incoming RMA would be posted back to my credit card (part of the original purchase was via credit card and part via gift card) and that the replacement would be charged to that same card. I was told that this would result in a small remaining refund balance on my card. After 15+ emails and phone calls back and forth with Crutchfield they have told me that they \u0022cannot\u0022 proceed with the refund as I was promised. It is apparent that the sales person made a mistake and they are making me deal with the consequences instead of owning up to a relatively minor (>$40) mistake. I have filed a complaint with the Better Business Beauro for breach of contract. I will write a letter to the president of the company to follow up.<br><br>I\u0027m disappointed that such a respected retailer has comitted such obvious fraud. The gift card is of no use to me because I will never do business with such a dishonest company again.<br><br>**Update 4\/15\/10**<br>After working with the BBB, Crutchfield has refunded the balance to my credit card.","link":"http:\/\/www.resellerratings.com\/store\/Crutchfield\/comment\/557007#comment557007","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Crutchfield.jpg","store_name":"Crutchfield","username":"PhunkyDork","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a new head unit for my truck. They sold it for the same price as Best Buy and Fry\u0027s, but they included great instructions with pictures, shipping, and a wiring harness at no additional cost.","link":"http:\/\/www.resellerratings.com\/store\/Crutchfield\/comment\/556428#comment556428","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Crutchfield.jpg","store_name":"Crutchfield","username":"Uncle Gonzo","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered an HD Flat Screen TV. The experience from the web site to speaking to Crutchfield, to emails was outstanding. You pay a bit more with Crutchfield but if Customer Service is important to you (it is for me) than you must go with Crutchfield!","link":"http:\/\/www.resellerratings.com\/store\/Crutchfield\/comment\/548171#comment548171","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Crutchfield.jpg","store_name":"Crutchfield","username":"nascar","rating":"5"}, "single");){kind=link}
"I ordered a wiring harness to hook my aftermarket stereo head unit up. When I received it, it was obviously the wrong one. I contacted customer service and the support tech agreed that it had been mispackaged. He offered to send me another one (i had to pay for half of shipping). When I received it, it was the same story as before:mispackaged. Now a third one is being sent out. I have also ordered one from a different company. How hard is it to look at the product the first time you find out its mispackaged to make sure it doesnt happen twice?"