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cooltechnica.com

Computer Hardware & Software

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--/100 (6-month rating)
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All Customer Reviews (115)

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Rating 10/10 5/5
modified review posted Aug-11-2005

"Great service, Fast shipping, Great Communication. Great price and selection too. After I ordered my parts I needed to change 3 of them and the staff over and cooltechnica made the changes no problem. Will buy from again!!!"

Rating 10/10 5/5
modified review posted Aug-07-2005

"They were out of stock of the pump I ordered so they instead shipped me a more expensive model. I appreciate the generosity, however, I think some people might be angry if they opened up the box to find a different item. I think this better pump should suit me fine.

Prices were low and shipment was fast. If I ever need hard to find computer products I'll go here first."

Rating 10/10 5/5
modified review posted Jul-18-2005

"Received all the product ordered quickly - I would recommend CoolTechnica to others who are purchasing similar items."

Rating 10/10 5/5
modified review posted Jul-12-2005

"I purchased a radiator on 6/29 and then changed my mind and re-ordered a different rad. The item was out of stock so I received an email from CoolTechnica that I thought was very helpful. Bruce sent me some information regarding the performance of the radiator I picked letting me know that the least expensive rad I chose originally was actually the better of the two. He shared his source and provided me with the opportunity to do some research on my own. I find this far different from the many resellers who just want my money and are willing to sell me whatever I want to buy.

Buying from CoolTechnica is like buying from a trusted friend. I am now a customer for life!
"

Rating 10/10 5/5
modified review posted Jun-30-2005

"I have purchase many parts from this store and they have never failed to provide quality service and quality products for a fair price."

Rating 2/10 1/5
modified review posted Jun-29-2005

"I sent an RMA nearly a month ago, and have not yet recieved my part. I have sent them numerous E-mails throughout the past few weeks, and have left them a voicemail, and have yet to hear back from them."

modified review This review was modified by Thagan on August 15 2005 08:26:22 AM
Rating 10/10 5/5
modified review posted Jun-23-2005

"HUGE selection and a very good store. great products and easily accessible"

Rating 10/10 5/5
modified review posted May-31-2005

"Great price on Black Ice Extreme Rad. I ordered on the 24th, shipped on the 25th and received via USPS promptly. Everything I ordered was there as promised. I bought some Y-connectors that were too large for the thick tubing I have and to Cooltechnica's credit they were quick to respond to my email regarding their return, offering a suggestion on possibly how to get them to work or an RMA if that was unsuccesful. I'll buy from them again."

modified review This review was modified by turbinium on May 31 2005 08:26:00 PM
Rating 10/10 5/5
modified review posted May-31-2005

"Very good. Items were shipped promptly and arrived well packaged."

Rating 8/10 4/5
modified review posted May-28-2005

"While I was extremely satisfied with the length of time it took for the package to arrive (ordered monday at midnight, received thursday), I did not receive what was described on their website.

I ordered 1 WW USMA bracket and 2 black nylon wye connectors. Not only did I receive white wye's instead, but the USMA bracket, which is advertised with a mirror finish, has many scratches over it; they are quite noticable. I am beginning to think that this bracket has been previously owned.

I emailed cooltechnica 3 days ago requesting replacement, but I have not received a reply.

EDIT: I never received a reply. I was also billed twice on my bank statement. This is rediculous. Be careful if you shop here.

EDIT 2: I was not aware that the email address was bouncing back for you - this has never happened before. Anyway, I will attempt to contact you via darkenreaper57@gmail.com. I also left a message via the phone number provided on the website.

EDIT 3: Well, I must say that cooltechnica has some excellent customer service. It has restored my faith in the company. I will probably order from them again. I have revised my review."

modified review This review was modified by DarkenReaper57 on June 10 2005 08:09:25 AM
modified review posted Jun-08-2005

dacooltech, CoolTechnica rep has responded

“We replied to his e-mails on a timely manner but they kept bouncing back from his server. We also sent him RMA instructions via e-mail, but it bounced back from his server too.

We received responses from his server as seen below:
This is the Postfix program at host cmlmta00.siteprotect.com.

I'm sorry to have to inform you that your message could not be be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to

If you do so, please include this problem report. You can delete your own text from the attached returned message.

The Postfix program

: delivery temporarily suspended: host mx00.mail.bellsouth.net[205.152.59.32] refused to talk to me: 421
ibm02aec.bellsouth.net connection refused from [64.41.126.248]

As for his double charge claim, everything seems normal on our end. Still, we forwarded his claim to our CC Processing Gateway. He e-mailed us on 6/6/2005, and we responded on the same day. But our reply bounced back from his server as well.

Bruce”

 
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