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"I ORDERED 90$ WORTH OF MAGIC CARDS,ARRIVED IN 10 DAYS TO GREECE,VERY PLEASED.THEY HAD THE BEST PRICE ON NET FOR EUROPEAN BUYERS,LOW SHIPPING TOO.THANK YOU!"
"Needed to buy some cards to participate in a tournament my friends were running, and didn't want to pay extra mark-up for cards at the local store. So, I came here to buy them. I used the $0.99 shipping to buy some Innistrad packs, and ordered on a Thursday. They shipped on Friday morning, and arrived on Tuesday, plenty ahead of time, packed in a small box. All packs accounted for. Snagged an Olivia Voldaren! I've bought packs from the twice before, also no complaint. "
"I've placed four orders at Coolstuffinc, all for MTG singles. The first one(around $100) arrived in perfect condition after 8 days (to europe). The second (about $150) never arrived, i contacted CSI after 30 days -they just replied with the tracking number (which had no trackings in europe). Paypal returned me the money. Third order ($140) arrived after 9 days. Fourth order ($260) was 'hold for review' because it was for above $150 and my paypal account was not verified. I phoned them and tried to understand why it suddenly needed to be verified. I suggested that I could pay with VISA directly on their webpage instead to bypass this sudden need to 'verify', and they said that it would work. So I did, and then all of a sudden they needed me to verify my credit card information and give them bank information. I did so immidiatly. It's now been three days and my order is still being 'held for review'. The amount has been pulled from my card...Im not going to order from them again, and suggest you consider other alternatives if you live outside of the US."
"I've placed over a half dozen large orders so far, and every time I've been extremely pleased with the service. Coolstuffinc gives me a tracking number, ships the next business day, and gives me the lowest prices (or almost lowest by a matter of 1 or 2%) on games. I'm very price conscious, so having a retailer who is both inexpensive and reliable is wonderful.The one time I've had an issue with an order was completely my fault, and their customer service responded to my email inquiry in just a few hours with a fix that made everyone happy. I intend to continue buying from them far into the future, and the discounts they provide to repeat customers give me an incentive to continue to send business their way."
"Absolutely the best prices on cards, consistently on time deliveries, I honestly couldn't be happier with this website. When it says Near Mint it really means in basically perfect condition and "Played" cards are still in great condition. Furthermore, I needed to cancel part of a preorder so I emailed them and got a reply within a day, with great customer service."
"I purchased a small MTG order to help fill-in my green token deck on August 31st and paid for 3-5 priority USPS. I have yet to receive the shipment, nor do I have any sort of tracking number since coolstuffinc.com doesn't do tracking numbers. After talking with the fellow in the phone about the missing order, he suggested that if I do not receive the order by the end of the week I am able to request a shipping refund. What they don't know is that if I don't receive the order by the end of the week, I am filing for fraud protection through my credit card and putting a hold on the payment until they send me the order. The customer service guy was really nice, but he kept repeating the same thing over and over..."I am sorry about your order, there is nothing I can do. Please contact us at the end of the week for the shipping refund." First and LAST time for the online retailer, steer clear unless you want to purposely lose money.-Tyler"
"I received everything I ordered in quick time and all was packed safely. The only complaint I had was with the ordering system. When I put things in my cart I found they were no longer available when I got to the check out stage. That was irritating. "
"I have been ordering through this company for the past year now, and have easily spent over $2000 just on magic cards in that time, and I have yet to have issues.I even made a mistake on an order, emailed them, and the next day they resolved it. They offer customer discounts, the more money you spend, and it accumulates over time. They are cheaper then anywhere else online and offer discounts to loyal customers to boot, and give free shipping for $100 or more. A+++ to Coolstuffinc, you have a lifetime customer =)"
"CoolStuff was great to buy from, they got my orders out next day. Combined orders on my mistake and saved me a boat load on shipping. Their prices are incredible too. I would highly recommend anyone looking for gaming stuff to check them out and give them a go."
"Great prices, fast shipping, and great customer loyalty/reward program with discounts!"
"Great! CoolStuffInc always has competitive prices, an excellent selection of games, and the free shipping with $100 orders is never too hard to hit."
"One of the top places to order mtg cards from. Shipping is quick and customer service was great. Will be shopping with these guys more and recommending friends as well."
"Much like Vanguard1980, they totally stuffed up my shipping. I paid for FedEx for Lord of the Rings: The Card Game so that it would arrive before a board game get together I was hosting. After 4 days the tracking number CoolStuffInc gave me was still invalid so I sent an email and turned out they had sent it via USPS (which takes over two weeks) instead. I'm sorry to say, but for international shoppers I would 'not' recommend CoolStuffInc (at least until they can sort out their shipping)."
"I've made several orders from CSI. Their prices are very good and their service excellent. I've emailed them twice and gotten prompt responses both times. One of the times was for a game that arrived damaged--they had a new one in the mail for me the next day and sent UPS to pick the damaged game up at my house. Stuff will get damaged in transit sometimes, when you order off the internet. It's nice to buy from a company that you know will quickly and politely make it right."
"I swear, they are the BEST store/website for ordering games. Best prices, best customer service, best EVERYTHING. I don't look anywhere else anymore. I was ecstatic when they opened the store in S. FL, and they employees there were fantastic, too. Great gaming atmosphere. It's a shame I had to move to a different state, but at least I still have the trusty website to rely on!!! Without CSI, I would give up gaming."
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