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"Great prices but horrible shipping time, options and product is paxked horribly. Constantly receiving damaged games, called and complained and was only supposed to receive shipments from UPS and customer service rep lied. Better places to get games from like Board Game Haus, Thought Hammer and others."
This review was modified by unlpat on April 03 2011 08:37:09 PM
"I have ordered from them multiple times, they always have their items in stock and ship the items quickly and carefully. I love their .99 shipping on singles, can't beat it!"
"Walking in, the person behind the counter immediately greeted me and offered his assistance. The title I was looking for was not in their stock but they said they could have it shipped from their Orlando store and ready for pick up the next day. Not bad. I like that kind of service. All the while, the gentleman was very polite and helpful.
I decided to order online and got my items quickly and for a great price.
The store is pretty big with varied inventory for the casual gamer to the hardcore, intense gamer. Very clean, well lit, and with lots of tables to host gaming sessions. Staff were very friendly and attentive.
Overall, I was very pleased with my experience. I just wish they had a closer location. Two thumbs up!"
"The first time I ordered from CoolStuffInc I had no problems, got everything I ordered at a decent price in a timely fashion. However the second time I ordered from them I order the last Aspect of Tiamat they had in stock. They sent me an email the next day saying it had shipped and I saw the money was deducted from my PayPal account. Three weeks later no Aspect of Tiamat and no communication from CoolStuff. When I checked my account with them the order wasn't even listed in my account history. I then checked my PayPal account and they did refund the money, but I think that was pretty poor customer service to not inform me that they weren't sending my order and giving me a refund. Their website shows the Aspect of Tiamat in-stock, so no idea why they didn't send me what I ordered and paid for."
This review was modified by takova80 on March 20 2011 12:46:50 PM
"Site is fairly easy to navigate, and find products. I purchased a booster box last time, and a bunch of singles this time, both were shipped very quickly (That Monday, I ordered on the weekend) and I received them Wednesday.
Overall very happy with them, and I will be coming back for future orders."
"Had bought several board games from CoolStuffInc. Good prices, though maybe not the lowest among online gamestores. Shipping is very fast (with Fedex), very excellent packing. Definitely will love to have business with it again."
"I have baught from them a few times and i got booster packs from them and sold certain cards back to them for a good chunk of change and got more packs with it and i had a million questions for them and they answered every single one of them. Wether your looking to buy or sell to them its going to be pleasnt not a hassel."
This review was modified by icekillaxx on June 02 2011 10:35:25 AM
"CoolStuffInc is my #1 source for buying board games online. The prices are rarely beat, the shipping is free over $100, and the service is excellent."
"I'm a repeat customer at Cool Stuff Inc. and have been satisfied with their large variety, incredible prices, and free shipping, if you spend at least $100 on an order. The items are delivered promptly and packaged securely. A very reliable store that will continue to get my gaming dollar!"
"I have ordered several times now from CoolStuffInc.com, and each order has been handled perfectly from start to finish. I have also sold miniatures from my collection on two occasions, and that process was handled very smoothly as well. They have a great selection, and very competitive prices. Also, their free shipping offer on orders over $100 is an added bonus. My orders have been processed very quickly, shipping the next business day every time. The items have always arrived within 3 to 4 days each time as well. The packaging is superb, with all items arriving in perfect shape. I did have a question on the shipping on one of my orders, and I received a prompt reply with a complete answer. The search and wishlist features on their website are good tools as well, and I am very happy to get emails on items as soon as they are back in stock. I will definitely keep going back for my future purchases. Overall, they have great products, prices, service, and shipping... all around an excellent company that I would highly recommend!!"
"This site is consistently, the cheapest board game site I have found. Very responsive to my wants/needs!"