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"I had a very unhappy experience with Consumer Depot. I recently ordered 4 stereo volume control modules. These were listed as "box open, very good condition" on the website. The price was $9 each which was very attractive compared with the $40 each I spent for new modules. I received the modules promptly but was very disappointed to find that there were missing parts (electrical connectors and trim pieces) and only 1 of the 4 units functioned. This was a very bad experience and I'll not be doing any more business with Consumer Depot!"
Consumer Depot Order Confirmation PLEASE PRINT THIS PAGE FOR YOUR PROOF OF PURCHASE. Order #547916 Date: 6/26/2011 7:02:43 AM SHIP TO: Pamela Marchand 49 Lawrence Rd
Salem, NH - 03079 BILL TO: Pamela Marchand 49 Lawrence Rd
Salem, NH - 03079 Item# Description Qty Price Ext. Price WT-3102B-RH LA CROSSE WT-3102B 10 inch Black Atomic Wall Clock Condition: Used - Very Good Warranty: 14 Day Return 1 $9.00 $9.00 Sub-Total: $9.00 (Tennessee Residents Only)Tax: $0.00 Ship-Via: Ground Shipping Shipping: $10.99 Net-Total: $19.99 "
"i bought the ipod a month before a birthday. By the time I gave it as a gift, it was already out of warranty. it worked for one day and then quit working, but Consumer Depot would not take it back!!! i am very disappointed."
"I ordered an incase shell for my mac which I received much quicker than I expected. I was impressed that the package included FED EX envelopes in the case that I might want to return the product. Happily, the case was exactly what I wanted and expected to replace my old one. This service from order confirmation to delivery was professional, quick and accurate."
"Not at all satisfied, the delivery was fast and on time but the product was not what was promised. I understood that it would be a re-furbished product but it had scratches all over it alongwith marker drawings on the bottom of the product. The lense was scratched too.
Customer service is very un-cooperative specially the fact that they dont have any phone number to contact and talk to a real person.
"My experiance with Consumer Depot was exceptional. I was able to easily find the product I was looking for and an quickly place the order for it. While looking I was given several brands and prices to compare and when I decided the check out was very quick and informative. After placing my order I thought it would be anywhere from a week to 10 days before receiving the product and was happily suprized that it only took 3 business day to be delivered. I would greatly recommed Consumer Depot to anyone."
"This company shipped my item to the wrong address, then when I complained they said I would have to get the item forwarded from the wrong address to myself. I finally got the item by driving my truck to the city where they shipped it and going to the post office. The only good thing about this company was the low price."
"The Samsung Pedestal arrived with a bag with 1/2 the install kit to attach it to the washer. I called immediately and emailed, 6 days later u hear from them that they weren't aware there was a kit. I called back and talked to AJ the manager and he said it was their opinion that the item was in excellent condition as described and I couldn't ship it back because, due to their delayed response it was 14 days after the purchase. Now I am stuck with an unusable product . DO NOT BUY FROM THIS COMPANY!!!! Consumer Depot ordered to pay $200,000 to consumers to settle charges - A Tennessee court has ordered Consumer Depot, a Nashville-based electronics retailer with a big online presence, to pay $200,000 in consumer refunds to settle charges that it ignored customer complaints, refused refunds and misrepresented its products
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This review was modified by pookisaga on February 08 2011 10:29:48 AM
"I ordered a TV stand for my new 55" LED/LCD wide screen. Though Consumer Depot's web site said the box it was in was "Distressed", I worked directly with "AJ" and he assured me the product was new and would take care of the packaging to assure it arrives issue free. It did!! I order a lot from the web and rarely do we have the opportunity to talk to a "person" prior to shipping to help make sure all goes well. AJ always answered the phone and was nothing but outstanding to work with, extremely focused on the Customer, again a bit rare these days. I'll be sure to check Consumer Depot from now on for items I purchase to see if they may have it!"
"I have bought a few refurbished and new items from consumer depot and no one was cheaper. The items that were refurbished looked brand new and worked great. Also, the shipping was fast, wrapped well, and brought to me in days. Thank you Consumer Depot. Things I bought:
-Rockfish Rapid Fire Controller for PS3(New) $14.99 including shipping, awesome PS3 bluetooth controller -Samsung Behold (Refurbished) approx $130 with shipping, generally $300 bucks, came with box and ALL accessories
"consumer depot is a joke....I purchased a Uniden dect1560 w/extra handset... Shipping was prompt..But.......not complete...I did not receive the extra handset. I emailed them and once again shipping was prompt....But....they sent me the wrong handset and base and battery....I emailed them..They said to ship back order...They would email me the RMA....I feel I shouldn't have to send back. They sent me the wrong base and battery. Why should i pay for the shipping again????? I wished I would of read all these reviews before ordering.Now I can see why they were sued by the Attorney General in TN"
"Pricing, product, and shipment were just as described. I had an easy experience and will definately shop here again. tef MO."