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"BUYER BEWARE! After placing my order and waiting over a week, I called to get an update on my order status. I was informed that they did not have all of the pieces of my order and were trying to find the rest of them. I asked them to cancel my order and refund my money. Over a week later, I call them to try again to have my money refunded. To this date, I have not received my refund."
"Ordered a processor on 1/05/12. Didn't get it until 1/23/12. Some of the pins were bent, making it unusable. I emailed them about it and it took a month to get an RMA number. It is now 3/11/12, more than 2 months after I ordered it, and the status on the website says filling.... The only reason I used these people was that they were the only ones that had the part, as it's a bit outdated. Next time I will instead throw my PC off my balcony rather than deal with these terrible people."
"I wish I had come here to research this company prior to purchasing. While the purchase went smoothly, thats where it stopped. The item I received was defective. I followed all their steps on the website and even tried to follow up by phone so I could get the item repaired or replaced. I could never get a reply. Stuck with a defective item."
"CPU ordered on Feb 2nd. Did not ship until Feb 16th. Did not arrive until Feb 24th.... in short one whole month for a single part.Good lord!Update... Not scheduled to arrive until Feb 28th now."
"Though they scared the heck out of me with a notice of "please allow 4-9 days order processing time" only after taking my credit card for 2nd-day air express shipping, turns out that they did indeed get the product to me two days after I ordered, so net-net, no harm, no foul. Ideally, would have liked to have been made to feel more comfortable during the checkout / waiting process, but as I said, at the end of the day, the product got here as and when I expected."
"I ordered a product on the 1/7/2012. On 1/13/2012 I called the company to ask what the status of my order was. She stated the item had to be ordered and would be in the warehouse on the 19th. I asked why I wasn't informed about this either via the website or a phone call. She looked up the item and saw 11 of the item "in stock" and told me that the item is considered "in stock" if it resides in one of their warehouses. I asked where the warehouse could be to take 12 days to get to their destination, her reply was, "I'm not at liberty to say where our warehouse is".This place is using a *very* bold sales tactic by keeping nearly skeleton stock and then ordering it when it's needed and claiming it is in stock when one of their suppliers has it in theirs. In the world of sales, I do not know why this is considered in stock. It's dishonest, and it's a great way to lose customers.If you don't mind waiting for several weeks for cheap parts with little to no communication on their part when it will be arriving, this is a "great" place to order from.Here is the most awesome part though, these people are housed in Cleveland, TN. I live in Chattanooga, TN, a mere 30 minute drive and I can be in their place of business. I plan on getting something done about this.*EDIT*After posting this review on their FaceBook page, and also posting a bit about a personal visit this upcoming Monday, magically my order shipped. I'm willing to bet that this is being shipped from some supplier and I will not be seeing the item anytime soon. They will *still* be getting a visit from me.After thinking about it, I may print out all the reviews here and take them to the shop personally. See if they are willing to correct some of their mistakes.*EDIT*The drive finally comes in.... and it is refurbished. Not only refurbished, but faulty. Will be swinging by the shop for an exchange.*EDIT*Apparently they never expected a personal visit from an internet order. A few things transpired after my visit:1) They cut me a check for the amount of my order2) They deleted my dialog I had on-going on their FaceBook page3) They deleted this review I has posted on their FaceBook pageIt was very apparent I was causing some tension in their office and the check they gave me was basically "shut up and leave us alone" money. Which is fine, after getting a check for the full amount I consider the issue absolved.*BE CAREFUL* when ordering with this company and be prepared to be patient.If you guys have any trouble out of them... or have a good experience (either way), they go by Cook's Custom Computers in Cleveland, TN, and they do have a Facebook page."
"Delivery of my order was VERY slow. Product was as expected upon delivery."
"The experience was good, however they let me know within a day or 2 the item was out of stock"
"Sold me parts that the didnt have in Stock with no warning on their webpage. No notification via email. I had to call to find out what the status of my order was 8 days after they charged me. Then they told me it was on back order. 14 days later I was advised after I had to call that they would not be getting the parts back in agian. Then I got a refund. "
"Although the vendor's Web site showed a number of the unit I ordered available, my order was canceled due to the item being out of stock."
"If item is out of stock That info should be posted BEFORE purchase "
"by the time when i was order they said have 84unit in stock.• Model: HV335T• Shipping Weight: 2.75• 84 Units Available• Manufactured by: Argosy But after 2 days they send email with status canceled, this company is the lier we can not trust "
"I bought three digital frames from CPD that turned out to ALL be defective. After weeks of ignored emails, I was told I was too late to return the allegedly refurbished frames. Further hassles and more wasted energy finally earned me a partial store credit. Today I tried to use my credit. From my cart I entered the credit code which produced a "Congratulations! Your credit has been accepted." message. Unfortunately, no deduction was made to the amount owed. I had entered my credit card number to cover the balance, so I'm guessing MasterCard got hit for the total amount. I feel abused. I've been ripped off! Twice!!"
"Ordered a product, was charged and then was notified they no longer carry the product. Received full refund about a week later after 3 phone calls to them."
"Negative. Vendor listed a specific part (hard drive) as being in stock when it quite obviously was not. A waste of time in effort on my part."
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