Apparel & Jewelry
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"Some items were on back-order but I still received them very quickly! Great customer service and care. I will definitely continue shopping at Code 3 Tactical Supply!"
"I orded a nylon/velcro inner belt for my outer-duty belt. I just wanted to try out the velcro inner, as opposed to a normal western style belt, to try out the comfort and manueverability of it. I went for it only becuase it was such a cheap belt, honestly, I prefer just using a regular belt and belt keepers!"
"I'm hoping the item is satisfactory, I wouldn't know as it has been over three weeks since ordering! I was led to believe it was in stock...a week later I was advised it wasn't. After inquiring, I was contacted by a Customer Service Rep. who had an attitude, repeating how much money I had saved, and basically calling me a liar.Saving money does NO good if the item takes a month to get here. First and last time I order anything from Code 3 Tactical!"
"I ordered an item from their website on the fourth and status changed to back ordered two days later. The company stated a 5-12 day delay. Well the item didn't ship until the 24th and still has not arrived. So not too impressed.Received email from costumer service rep named Sara. She offered to refund shipping and add gift certificate for my trouble. I agreed so, costumer service gets an up check and item stocking is still flat. I will try their. service one more time to check consistancy."
"Ordered a 100oz Camelbak bladder / sleeve from them. Quick shipping, good communication. Would order from them again."
"Excellent communication keeping me informed of the status of my order and delivery. Product was as advertised and a great value. Thanks. I will be shopping your site again. "
"ordered a product from google shopping, was from code 3 tactical. when i expected the product to show up, looked it up to see why it didnt show up, was changed to backorder. waited for the delivery time on the back order and still no package, contacted code 3, tried calling for awhile no one answers, and the live chat has been down since i ordered my package. did how ever receive fairly quick email back stating they contacted the manufacturer and that they only were given a estimated time of availability of another 1-14 days. i guess well wait and see how it goes"
"Worst customer service I have EVER experienced! I ordered a pair of gloves from them and it took several weeks to arrive. When they finally did arrive, they were the wrong size! I e-mailed them back to try and get a replacement or receive SOME sort of compensation, and they merely told me that they would send a pre-paid postage to me. Well after a week, I still did not receive any mail from them, so I contacted them again. They apologized and told me they would send another one out. Well after another week of not receiving this pre-paid postage, I demanded a refund. After not answering this e-mail for DAYS, I contacted my credit card company to dispute the charge and get a refund that way. Well after over a week and a half from filling the dispute, I FINALLY got this pre-paid postage. Looks like the customer doesn't matter to them and it takes a credit card company to pressure them to make things right."
"I ordered a holster from this company. I waited over a month before I found out that it was on backorder and it could be "sent" in possibly another 6 - 8 weeks. I was also told that their product that I was wanting was coming from Mexico and they really didn't know when they would be sent the item. I promptly cancelled out the order and was told that the charges would be reversed. Guess what, it wasn't cancelled even after a month from cancelling this order by e-mail. Now, this con company is saying that I have to pay a $25 fee because I disputed the charge on their oversight. I'm not going to pay it and I have the e-mail from them when I cancelled out the order. STAY AWAY from this company at ALL costs. Law Enforcement and Military go somewhere else where YOU are a priority in their business practices."
"They are pure con artists. I do not recommend even to my worst enemies!!! There customer service is crap. There business practises are criminal. They are all ways out of stock and thats how they get you."
"I ordered 3 items, was promptly charged on my credit card, and received only 1 item after 40 days. Despite website statements about notification in the event of delay, I never heard a word from this company. After receiving the 1 item, their website account was incorrectly updated to show the entire order was completed and shipped. After I complained, the rep cancelled the unfulfilled order for a refund. I requested info on the refund amount, but received no reply. After another 10 days, still no refund or credit. Finally sent another e-mail and the reply was that their credit card processing company was having trouble issuing a credit, and suggested I dispute the remaining charge. This takes 60-90 days to resolve, and only dragged out the issue. Very, very poor service and follow-up. Armed forces service members and law enforcement should not be treated in this manner. I would not patronize this company any further, for any price."
"No customer service at all. Was told I'd receive shipping and tracking notice with in 24-48 hours on the 31st, one week later and still haven't heard anything. When I check my order online now it says backordered from manufacturer. I read many reviews here and it seems this store has nothing in stock and back orders virtually everything. No one answers the phone when I call. All this headache just for a simple boonie hat.I sent an email to cancel my order and put a dispute in with my credit card company. Credit card company told me if they try and charge a fee for the dispute then to inform them and they will discontinue accepting credit card payments from that company. There are far superior tactical suppliers on the internet, forget about Code 3 and save yourself some misery."
"Cannot contact Code 3 Tactical Supply for over five days now. They make it sound like it would be easy to communicate thru their website "live chat" button but this is not the case. Shortly after processing my order I received a call from my bank saying there were fraudulent charges on my account. Not sure if it was because of this purchase or not but around the same time. I am wanting a refund on my purchase but the card number I used is no longer the same as I had to have my bank send me a new card."
"Kept a simple order marked as "Enroute from Manufacturer" for more than a month, refunded after a few more weeks of promises to deliver."
"really bad sevice order my duty belt on 3/2 /11 still waiting and nobody even responde my emails."
“I'm sorry but as we advised you earlier, the particular belt you ordered was out of stock. I'm showing you emailed on Wed. when we were already closed for the day. We returned your email that next morning and you then sent us several other emails that same day--we responded to the 4 other emails you sent that same day. You requested to cancel your order and did so immediately without issue.”
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