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Store InformationStore Info
Full Rating Profile
  • Christeli.com Christeli.com Elite Status
    • Address: 5000 Old Buncombe Road • Greenville, SC
    • Contact: CustomerService@Christeli.com
    • Phone: 800.613.4193
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • option not available American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security


    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 9.77/10 9.77/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 9.50/10 9.50/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

123 Customer Reviews

Rating 10/10

"Product (Charleston foam mattress on adjustable base) is great! Price was fair and I no longer have those pressure points in my hips which used to cause me to toss and turn. I get a good night's rest with less time in the bed. I wake up refreshed.
Price was much less than nearest competitor with quality as good or better.
Service was excellent and I got to know Stephanie on a first name basis. The only problem I had was with the shipper of the adjustable bed part of the order. The driver took off in the middle of his route because his water pipes had frozen and burst at home. We worked it out, though.
Christeli did ask me to be sure to get my survey done, but they did not attempt to influence my evaluation. People are so busy that they won't take the time to do surveys unless we are reminded

Rating 10/10

"Great bed @ great price! A little hard and a little smelly at first, but it softened up and aired out quickly. Definitely worth it:) God Bless:)"

Rating 10/10

"This is an excellent bed. I needed a new bed to help with my lower back pain. I spent days doing research and driving all over town. Christeli is the only company that has solid customer reviews and a reasonable price. after a week of getting adjusted to the new type of mattress, I can say that this queen sized Astoria is the best bed i have ever owned. my back pain is reduced and i am getting a much better nights sleep. "

Rating 10/10

"We bought this mattress when I was a few months pregnant. I looked around and read countless reviews on the big name brands and I always seemed to find the negatives. With Christeli there were really no negatives to be found. So I dove in and decided to buy. I can't say I regret it at all. I was a little worried that I would still be uncomfortable, but I never want to leave my bed! It has also been great for my husband who has chronic back pain. No regrets."

Rating 10/10

"I have been sleeping on my Briella mattress for 3 months now, and I am very happy. As a side sleeper with arthritic joints I have trouble sleeping through the night and wake up with sore shoulders. The Briella has eliminated that soreness. Very comfortable with the right balance of softness and firmness. I am happy to recommend it."

Rating 10/10

"My husband and I are absolutely delighted with our Christeli memory foam mattress. We are getting the best nights sleep ever, and wake refreshed with no more aches and pains. we were nervous about buying such an important item on line, but the customer service representative was very helpful and knowledgeable. we chose the King Luxe Estate natural foam and there was no odor from this when it was unrolled, we were able to sleep on the bed the same night. We have no reservations recommending this company,s products and they really do live up to their claims of comfort and durability. There is no transference of movement, and I am able to sleep soundly on my side of the bed without disturbance. My Husband has stopped tossing and turning which has been a problem in the past. We LOVE our Christeli bed and recommend it to all our friends."

Rating 10/10

"I purchased the Charelston mattress in the beginnig of 2014. Best decision I ever made. I researched for months and months on a quality memory foam mattress. The Temperpedic brand is so overpriced. I found Christeli and I knew this had to be the one. I love that the company is based in America and that all their products are made in the USA. When you order your mattress you have to wait for them to build it. Every mattress is built specific to order. I purchased a California King mattress along with the bed frame. I don't wake up during the night. I don't find myself tossing and turning. The product you get with Christeli for the price you pay is second to none. I would recommed this mattress to anyone!!"

Rating 10/10

"We had checked every mattress store in our area as well as some furniture stores in looking for an adjustable bed. We got prices that ranged from $5,000+ to over $8,000. Then we found Christeli on line, We've had our bed almost three months now and we love it. Great price - greater quality."

Rating 10/10

"I purchased the Charleston Queen mattress and couldn't be happier. Ordering was easy, delivery was on time and my salesperson couldn't have been more helpful. Moreover, I wake up refreshed, not reaching for the snooze button feeling like I've been in battle all night. The mattress is a real winner!"

Rating 4/10

"The customer service department at Christeli is very supportive and understanding. I truly appreciate their gracious assistance."

Rating 10/10

"I am big so I went in for a king size bed from Christeli and I have never regretted for this decision. This mattress is built on the latest technology; no metal springs but soft and yet firm. With a guarantee of at least 15 years, I don't think I would bother to replace this luxurious mattress. Mind you, this mattress came with a free metal support foundation; it is solid, no squeaking, no turns, firm support. And it is affordable too. Try Christeli mattresses and experience real luxury. "

Rating 10/10

"We purchased a Queen Madeline mid- Jan. and had our best sleep ever for the last 4 months. It took about four days to get comfortable with the foam, but would not trade it for any other mattress we've ever owned. I arrived much sooner than expected, was easy get on the bed, and was everything promised. Christeli understands great customer service. I high recommend this product and this company "

Rating 10/10

"Love the mattress! Love the sleep! So glad that I ordered this mattress. "

Rating 10/10

"richard f. rankin,usn,ret. my wife bought me my christeli bed because im disabled and have back problems, and i love it when im in bed i dont hurt and i can relax. im so thankful that she found this bed for me. "

Rating 8/10

"We purchased the King Palais Grand Royale Mattress and we love it. It is like sleeping on clouds. We no longer have back pain since we started sleeping on this mattress. Very comfortable. "

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Christeli.com is a Merchant Member! Learn more

Christeli.com is a merchant member
Christeli.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,716 merchant members.